Seal Skin Covers
reviews and complaints

The entire experience with this merchant has been a problem since the order was placed. The order (#***) was initially placed on 6//20 with Seal Skin Covers via their website (***) for 1 - 2000 Yamaha WaveRunner XLT1200 Seal Skin PWC cover in Grey/Black for $129.99 and 1 - 2000 Yamaha WaveRunner GP760 Seal Skin PWC cover in Grey/Black for $129.99 with the order total after discounts/shipping of $233.99 which was charged to Affirm. I had to contact them first on 6//20 because it was over a week without receiving any order confirmation, shipping information, etc. I was unable to reach anyone on the listed phone number at so then used the Online Chat to inquire about the order. I was told by their customer service via Online Chat that the order was shipped but they could not give me any tracking number for this order and told me they had to escalate my issue internally with a ticket (***). I asked them how did it ship without a tracking number associated, but they could not explain or tell me why and said I had to wait 24-hrs. I told them I was going to contact my credit card (Affirm) to dispute the charge/order and they asked again to give them 24-hrs so that is what I did. I then received a reply from their "Helpdesk" on 6//20 (2-days later) stating they were sorry and to give them another 24-hrs to now check with the "warehouse" on the status of my order. I never heard back from them and then received an email with a *** tracking number (***) on 6//20 when the label was created, yet I was told on 6//20 that it had already shipped. This is when I became suspicious of what was really going on with my order. Upon looking at the tracking information further it showed the package to only weigh 5-pounds which I though was odd, since I ordered two of their most expensive PWC covers that definitely weigh more than 5-pounds. I waited until I received the order by *** on 6//20 and what I received was not what I ordered. What I received was in a small plastic shipping bag that contained only a net/mesh bag with One unknown cover rolled up in a ball. No packaging, box, instructions, or anything to even tell what this cover was for and the second cover was missing (I ordered two different covers). I have attempted to contact Seal Skin Covers multiple times since, never receiving an answer at their listed phone number. On 6//20 I was able to get in contact with a Jamie via the Online Chat and explained my issue, someone named Will then took over after I was asked for my order number. Will then initially expressed he was sorry for the problem but then insisted that I had to create a ticket which I did not have to do the first time I contacted customer service. I told him I already had an open ticket the previous representative entered due to the issue with a tracking number I never received. From here Will refused any further assistance and insisted I needed to create yet another ticket and that it "doesn't take longer than 2 minutes." I was confused at this point since why am I the customer having to open tickets and jump through hoops when I was talking to customer service. In addition why did the first person I spoke with handle the issue and now Will cannot and wants me to do it instead? Either way, once I questioned this to Will he left and disconnected the chat. No one has yet to acknowledge the item that I never received, never-less that I now have to open my own tickets while talking to their own customer service. At this point I no longer want to do business with this company, and have requested a refund from Affirm due to the inability of this merchant to perform basic customer service or order processing functions. Affirm has opened a dispute on the order with the merchant and I was advised by them to attempt contacting the merchant again for resolution while they review the case. I then contacted Seal Skin Covers again on 6//20 with another ticket (***) in attempt to return this unknown cover I received and receive a refund for the entire order since I still have not received the second cover ordered. I did not get any response back until 6//20 with them stating I will be receiving a return shipping label and to notify me of a 20% restocking fee. They have still yet to acknowledge that part of the order was never received. I replied to this email explain again the lack of dealing with the missing cover and that I disagree with them charging a 20% restocking fee for this whole ordeal. As of the evening of 6//20 I have not received a response. I continue to update the Dispute/Fraud department at Affirm with all information as well but wanted to have this complaint submitted with the Complaintsboard.com.

The absolute worst customer service I have experienced with a company. During these unprecedented times, COVID-19 has really complicated everything. We recently put out boat in for service around the same time that we purchased the cover. Due to the COVID-19 pandemic, there were significant delays in the servicing, so we were not able to get the boat and try the cover until over a month later. This was obviously a few days out of the stated 30 day return window, again due to circumstances out of my control. This is also in addition to the company themselves placing a disclaimer on purchases that things may be delayed on their end due to COVID-19, however that grace only works in their favor not the customers. But that is not the main issue at hand. The bottom line is that the customer representative who controls their social media page LIED and deceived me in order to get me to purchase their cover. I was recommended the business by a boating forum, so upon seeing an advertisement I asked specific questions regarding the fit of my boat. The customer service representative asked for the specifications of my boat. I then gave the exact make and model of my boat including specific details. The responded with a message and said they have researched it and have the "perfect" cover for me. Below is the exact message that I was sent. I did not buy the cover on my own, I asked the customer representative specific questions and they specifically said that this was the "perfect cover" for me. Below is the message: Hey Frank, Below is the link to your boat cover. It's waterproof, breathable, trailerable, backed by a 10 year warranty. With free shipping it arrives in a week. ***) Our T top covers cover the whole boat... they go over the T Top and have a velcro slit on the top for antennas, outriggers and rocket launches .. they have zippers on the sides to enter and exit the boat while the cover is on Do not forget to use COVERME code for a 10% off and of course I'll be here if you have any questions! As you can see, the message that I was sent after direct communication from the customer representative said that the cover will cover the "whole boat". Obviously that is not the true at all. We tried putting it on and it does not cover the painted hull. After getting this message, I went online and purchased this cover that i was sent by the representative, but after receiving and trying it on it only covers part of the boat not the whole boat. The part that is not covered is also a painted portion (black specifically), so after extended use the paint that is not covered will get faded resulting in two different paint colors. I honestly don't feel that this was right nor this is good business practice to communicate and send messages stating certain features and them not being fully true. So, although i understand there is a return policy, I feel like the customer representative deceived me by stating it covers the whole boat. This is evident when I file a customer complaint requesting a refund and get sent a pre-typed email that says their covers are semi-custom and not designed to fit that way. As you can see there are two different sides that the company is portraying from different levels of management. After still disagreeing with that decision I called the company numerous times, speaking to the same 1 or 2 representatives. Each one specifically has told me that I have laid out an extremely valid case and helped me submit another request. Each one of these requests go through "upper management", however there is no way to get in contact with the upper management aside from dealing with the first line customer care folks. I am told there are no supervisors or management to talk to and the only way to communicate is through basically a one-way communication with this "upper management". This also includes an email from the "upper management" that states they do not communicate by phone nor is their a directly like. All I am told is email. After going back and forth I was finally offered an exchange only if I pay a shipping fee. To which I still feel that this is not the right or fair thing to do. As you can see from the previous statements, I was specifically told one thing (fits the whole boat) from the customer representative and was sent a direct link to that cover which was supposed to be a perfect fit. Then management tells me another thing, even though their own customer care representatives agreed with my case and said I have laid out extremely valid points. All of this with the fact that I am still not allowed to talk to anyone else except through these 1 or 2 representative that state they have zero power except to submit another ticket to the "upper management". In addition, after going online I have also realized that the "retail price" of the covers seem to fluctuate randomly and there seems to be no honestly behind those prices. When I purchased the cover back in October the retail price was $600 and was on sale for a great price only $450. Then a few days ago that same cover was on sale, only this time the full retail price is now $400 and also on sale! Now at the time of writing this email that SAME cover now has a retail price of only $345 and is on sale for $230! With that said all I was asking for was a refund due to the deception when I was sent the "perfect cover". I even spoke to the customer representatives and understand paying a restocking fee. But at the end of the day even an exchange doesn't seem appropriate. If I was at fault I will accept full responsibility. But this goes farther than just me. I was clearly told the wrong information by the customer representative and no one in the company wants to own up to that fact. I am only told we will do you a "courtesy" and exchange. Well if the customer service representative took my information before and sent me that "perfect" cover that isn't perfect, how can an exchange work? Just giving me a larger cover? That's certainly not what I purchased in the first place, again, based on the word and messages by the customer representative. This is clear to me, as well as from employees within the company. I would expect that a "reputable" company would want to do the right thing in this case. Just seems they don't really care about the people that keep them in business based on this interaction, and after reading other complaints, interactions with a lot of others.