The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
SCSbreach of data protection

I ordered a Sofa off SCS on 15.02.2015, this was sold to me by a sales man called Tom, after a few days Tom contacted my friend via the information we had given him for our credit agreement asking her out, to which she was very distressed. I then had to contact the company to amend my order. Tom answered the phone to whcih he kept pestering me about my friend and actually didnt listen to what i wanted to amend. He said someone would contact me and no one did, i called back twice and spoke to Tom again who was extremly rude as my friend told him to stop contacting her. Still he could not tell me if my order had been amended. I called back again and spoke to the manager at the Farnborough store who said there was no evidence of me wanting to amend my order.
I have been waiting over a week for an area manager to call me which they havent. I am disgusted with the was my friend and i have been treated and want to take this further

RESOLVED

Please delete this post. Someone has contated me from the company and are dealing with me complaint as a matter of urgency

Responses

  • Su
    sue May 15, 2009

    i purchased a settee, 18months ago from scs, bham i was deliverd a faulty settee, which was replaced iwth another faulty settee, and so on i have contacted them by letter also called the store several times, to arrange for my new settee, still no luck the settee has been paid in full, pls help, mrs.s.stanton

    0 Votes
  • Dw
    DW190 May 20, 2009

    ScS dont like to go to court and its quite easy to make a claim online. I did and they gave in straight away agreeing to a full refund plus costs and £130 compensation.

    0 Votes

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