Scotts.com reviews & complaints 41 - 44
Scotts.com complaints 44
Scotts.com - misleading the customers and cheating
Please don't ever believe this company. The reps of this company don't have any idea of what they are telling. They don't know more details of the grass. They just needs the money from the people. I am a victim. I don't want to give my details. Please please don't ever let this people ie I mean Scotts lawn service people don't ever let them to your home. You will be losing your money. They say in words they will treat all type of grass weeds and all. Please don't ever believe them. They don't take care of the customer satisfaction.
The management is very poor.
Scotts.com - lawn care
I am very dissatisfied with Scotts Lawn Service. When they treated my trees and shrubs, wherever the solution hit the grass between and around trees and shrubs, the solution killed the grass. I now have trails aroung the yard with dead grass. I really find it had to believe in quality service when they are usually here for normally 10 to 15 minutes and either treat the whole yard or do a tree and shrub servicing.
And then charge $70.00 for this 15 minutes of work. I think it is a total rip-off. Needless to say, I have cancelled this service and will never recommend this company to anyone. EVER!
Scotts.com - provided unapproved service and is trying to collect money
I contracted with Scotts to do several treatments during 2011. I think the total was seven and concluded in October, 2011. i moved from the resident (Renton Wa) to South Carolina in October 2011 as well. House was sold in February 2012. Scott left voice mail that they were going to do a lawn treatment in February 2012 and if they didn't hear from me they would not do the treatment. I did not bother to contact Scotts due to this voice mail and the fact that I had not requested such service. They did the treatment anyway and did another one after that. Now they are trying to collect money for the unauthorized services and have left numerous phone messages. I have spoken with 3 different individuals at the Scott branch in WA. They seem to think they are right and have the right to collect. I will never deal with Scotts again and now have to make sure they don't falsely report to credit bureay.
Scotts.com - worst service ever
I paid a lot of money for my service. I paid 43 a month plus the initial fee for the first big treatment. I had just had new sod put on and had Scott's Lawn Service treat my grass. I never so many weeds, dry spots and fire ant piles in my life. I questioned them about it and they always had an excuse or it was my fault. Either I watered too much or to little and the dry spots were because I have a tree that's giving the grass shade mind you mostly everyone in my neighborhood has trees in their front lawn and their grass looks great. The weeds never died they grew like crazy. They told me I had to wait and the weeds would go away, ok I had them for a year and that never happened. Worst service ever! I got a new company and within a few days the weeds are dying out already and the ant piles are diminishing. hmmm I guess Scott's wasn't even doing nothing to my lawn. Bunch of crooks. Oh and after I cancelled my service with them I receive a flyer on my door about 2 weeks later that they inspected my lawn and it was in bad shape per the Scott's Lawn Tech with weeds and fire ant piles and they wanted me to have them service my lawn. I guess he wasn't aware that it was his company that messed up my lawn. Wow!
Scotts.com - employees servicing customers
As a former employee of Scotts Lawn Service I would be gravely concerned of not only their services but what kind of employees they have on the job. Let me go in to more detail of employee’s histories and in which several are still employed at Scotts.
• Lets start with the 2 employees ( lawn techs) that sub sequentially failed their drug
Tests. Of these 2 employees I currently still works at Scotts. Both employees purchased a home
Drug test as they were told of the upcoming drug test in which they also took a supplement to
Try beating the test. Needles to say the inexpensive home test showed them of no traces of drugs. They took the labs test which was a little more thorough and they failed. This was all Covered up in which they were retested at a much later date and subsequently passed. Needless
To say how they passed is beyond my knowledge. The head management of Scotts was told of
This the Director, Northeast Region at Scotts Lawn Service, Senior Director Northeast
Region at Scotts Lawn Service, Head of Scott’s lawn Service. I will give you more detail of
Their email's and phone #'so if you would like to contact them as to find out of the type
Of employees that work for them.
• Now I would like to discuss the employee that is currently working with Scotts as sales
Man. He came aboard as an aerator employee. He worked for one year and became a salesperson
The following season. Needles to say he was working for approximately for 5 years when he
Were caught stealing checks from customers? In more detail what he did was sell a job as a lawn
• When the job was supposed to be done the customer questioned why the back yard wasn't
Done the manager said this price would not include the back it would be additional charge. He
Stated that the current invoice did not reflect on his payment in his check book. To verify this
We asked for a copy of his check in which he supplied. The check was deposited in to a Scotts
Lawn service account which was signed by the salesman and was a totally different total of the
Invoice. When questioned the salesman broke down and admitted to stealing checks and
Sending in money orders and/or cash with bogus estimates to reflect the submitted totals and
Pocketing the difference. In more detail this person used to pick up the mail and was stealing
Smaller checks in which when customers were sent new statements they would mostly just
Send in new checks not bothering to check there check book. The few that did were credited.
• This salesman also pleaded for us not to turn him in because when he came to originally work with us he was on probation for serving time for theft of services. He offered to show the bank statement from when he opened the bogus account and pay it all back. The management made a decision to keep him on as a employee like the other 2.This was because he was such a good salesman and it out weighed his criminal behavior and they agreed for him to pay them back
And would not contact the authorities.
• With this I as customer would be gravely concerned of what kind of employees are
Coming to service my property. Below I will supply you with the names of the above
Mentioned managements. Email and or phone #'so and if you would like to contact them. With
That I would always recommend smaller companies preferably owner operated. Look for more
To come of an internal memo I will discuss of what upper management did for The Scotts EPA Recall.
Director, Northeast Region, Tina Elgin
Senior Director Northeast Region, Dana.Irwin
Email dana.[protected]@scotts.com. Phone # [protected]
Head of Scotts Lawn service Peter Korda Phone # [protected]
If your message is urgent contact Libbi Gallagher at [protected] orLibbi.[protected]@scotts.com She has nothing to do with this just another relay to contact Peter or Dana.
Scotts.com - bad service
Customer for over 4 years and am sick of the quality of service and scams this place runs. My lawn is full of broad leaf weeds in the month of Sept, at the end of the season when these weeds should have been killed back in June. I paid for Gub control and got grubs in late Aug, looked and seen they did the GrubX preventer that same month, when it should have been done in may-june like I paid for. Now the label says (that they must follow by law) as a preventer it needs to go down before grubs are active and at that time they should have used a curative product. I had insect damage over the summer that got wrote off as heat stress and the manager came to my property (Julio, Jose or something) and said would have someone spray for insects and blew me off and never returned my calls.
Some of the techs are great and just when you get used to one he tells us he is quitting and going to a rival over the poor working conditions they make these guys work. I had one who I can't say his name because he is a current tech tell me they have a high goal system and don't get paid overtime, a reason for the high turnover. Also told me they make them do applications in the rain and this could be reason for poor insect/weed control. I thought the DEP had laws for making applications on the rain or standing water??
Anyway, after my final round I am leaving for another company. If this company runs this way its a matter of time they will be gone, and people around me who use them agree who are leaving also.
PS- Teach your managers not to blow off customers!
Scotts.com - provided and billed for service that was not requested
Apparently a door-to-door salesman talked with one of my minor children and sold them a lawn service package because a few days later, two days after I had already fertilized the lawn, they showed up and treated our yard leaving a bill for the service.
At no time did my wife or I ask for the service. Repeated attempts to discuss the issue with someone who has any authority to resolve it have been rebuffed. I can only assume this is their modus operandi.
I strongly recommend avoiding dealing with Scott's Lawn Service at all costs.
Horrible company, horrible employer, dont even use their own product, they use a cheap brand from overseas to save money ..I'm a current lawn tech in PA.. I was hired last year and I have hated it...Read full review
Scotts.com - poor service
After several conversations with different customer service representatives about the many issues our lawn suffered under their care, the invoices received reflecting charges that we were told would be waived, it is clear being their customer is a gamble.
Under their so call care, our lawn was actually worse than when we used to apply the fertilizer ourselves. More weeds, yellow grass, voles, and it is clear they missed some large areas of our lawn.
Nevertheless, and after many complaints and senseless explanations from their customer representatives blaming a “rough summer”, we have learned our lesson, and formally inform them in writing that we are cancelling their service.
Scotts.com - application and charge
In 2009, I called for Scotts Lawn Service and they applied weed and feed and left an invoice which I paid. In March of 2010, they appeared at my residence and provided weed and feed and left an invoice. I did not call for this service. I called the Waukesha office and spoke with Crystal. I advised her that I did not call for an application. She stated to me that since I used them in 2009, it was automatic. They keep coming back until you cancel. She asked why I did not want to pay the invoice and I stated that I was moving as well and would not enjoy the lawn. Crystal advised me that she would dispose of the bill and there would be no charge. I have received 2 invoices since that time. I again called the Waukesha office and was advised that Crystal had no authority to cancel the bill and I was still on the hook. Further negotiations resulted in them cutting the invoice in half and they would send me a new statement. I am less then pleased with this transaction and asked that they never come back.
Scotts.com - weeds
Scotts Lawn Service decided they should spray for weeds in my yard...again! Well isn't that nice. They could see that the last treatment did not do any good so for $37.00 more they would treat it again. What a racket and they don't ever feel embarrassed to ask for more money. How do these people stay in business?
Scotts.com - misrepresentation of service
I was told that I could decide if I wanted a monthly service & then they came out as they wished & billed me. When I called to complain, the guy read me a line which stated they had no program like this & the person who sold wouldn't say this basically callingt me a liar. He was rude & condescending--reading me back same statements as if I did not understand English. He cancelled my service & only wanted to know when I would fork up the amount due. Without contacting me, they sent this balance to collections.
Scotts.com - canceled service and they continued
They had called me in Fall of 2008 and asked if I was pleased, I said actually no. I want to cancel my service. Come Spring 2009, they started up again. I didn't enter into the 'prepay' contract like I had done years before. I ignored any solicitation they sent. After my husband sees them at our property, I contacted them. They would not remove the charge for the work they performed that day. I was under contract with another company. So, I would be charged for the same work 2x. After so many automated calls, I would often speak to a rep who said they were looking into it. I get a letter from collections. They shouldn't be allowed to do automatic rollover service without written authorization. I've contacted the attorney general. I also paid them to get rid of them. I'm hoping my $37.89 will be lost in their profits from my big mouth telling all friends/ family NOT to use them.
Scotts.com - poor company
As a former employee of Scotts Lawn Service.I will tell you they lie about the products they promote they will use and will use lesco products and such like in place.After the recall they had for not registering products with E.P.A. and agreeing to sending letters to customers to land in the mail on a Friday they did a nation wide of turning of their phone systems so not to answer customers concerns.They consistently violate laws in making applications in the pouring rain because if the employees don't they will be terminated.All of this probally has to be due to the fact all the upper management at Scotts Lawn Service are 85 % True Green Chem Lawn employees if that doesn't explain it.