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Scent Box Customer Service Phone, Email, Contacts

Scent Box
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www.scentbox.com
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Scent Box reviews 14

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Scent Box They dont ship your perfume and then lie to you about it!

They dont ship your perfume and then lie to you about it! Nothing but excuses for the past 2 weeks.. buyer beware!

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Scent Box This company is just awful, and their customer service is even worse (or should I say, non-existent)

This company is just awful, and their customer service is even worse (or should I say, non-existent). I signed up on March 22nd, and they claimed to have shipped my order. But guess what? It never made its way to me. And to make matters even more confusing, I noticed that they actually returned the shipment. Like, what? They gladly take your money but won't bother to deliver your order. It's just terrible!

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Scent Box This company is really bad

This company is really bad. They won't give you a refund for a product you haven't even gotten yet. My super fancy Premium membership got downgraded to just okay when they added their super expensive Platinum membership.

I used to get these nice scents, but now I can't unless I upgrade again. I asked for my money back before I even got the product, but they said no. I left a comment on their Instagram and they deleted it. They're a terrible company that just wants your money and won't help you if you don't want to be their customer anymore because of their sneaky tricks. Don't sign up.

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Scent Box complaints 11

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Scent Box I tried to cancel the service with this merchant but couldn't

I tried to cancel the service with this merchant but couldn't. I canceled my bank card, but somehow they charged me again after two months!

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Scent Box I signed up on an app a while back, but I lost my phone and can't remember which app it was

I signed up on an app a while back, but I lost my phone and can't remember which app it was. I recently tried to cancel my subscription with Scent Box, but I couldn't get a response. I called their customer service, and they said someone would call me back, but no one did. Now they keep sending me products that I don't want and charging me without any communication from their customer service.

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Scent Box I was subscribed to Scent Box and I tried to cancel in August

I was subscribed to Scent Box and I tried to cancel in August. After confirming the cancellation, Scent Box charged my credit card a few days later and sent me another box. Even though they said my account was canceled, it's still active and they charged my credit card again for September. I don't want these products because they're not as good as real perfume. I want a refund for the last 2 months. I might have to get a new card and dispute these charges.

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Is Scent Box legit?

Scent Box earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Scent Box to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Scent Box is known for their high standards and safety. If you're thinking about dealing with Scent Box, it's wise to check how they handle complaints.

Scentbox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Scentbox.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Scent Box have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Scent Box website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Scent Box and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Scent Box has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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Scent Box I've been waiting for my first month subscription from Scent Box for almost 21 days now

I've been waiting for my first month subscription from Scent Box for almost 21 days now. I've sent them 3 emails, but haven't received any response. I also called them and left messages, but still no response. Finally, I managed to talk to someone on the phone, and she told me that she doesn't know why my shipment never shipped. I'm really frustrated and just want my money back. All they offered was to reship something that they never shipped in the first place. I've had experiences with Scentbird and other online retailers, and I've never been so disappointed with their customer service. Even Amazon isn't this bad!

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Scent Box This website say you can choose from lots of cologne samples and they send it to your house

This website say you can choose from lots of cologne samples and they send it to your house. There are different levels and I tried to upgrade mine after signing up but they didn't tell me that the changes won't happen in the first month, even though they say they will. I got an email the next day saying that the changes won't happen this month and they will send me extra stuff they have instead of letting me choose what I want. It seems like they are making promises they don't plan to keep.

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Scent Box Scentbox charged me before they were supposed to, re billing agreement

Scentbox charged me before they were supposed to, re billing agreement. They then ignored my cancellation/refund request and shipped an order they never should have charged me for. My next cancellation attempt took me to a broken page. Due to their lack of response to my initial request and hugely unprofessional lack of confirmation email upon sending it, I don't even have proof to dispute the charge. I am sure this is intentional on the company's behalf. I was finally able to cancel the subscription, but only after receiving word they had sent something I don't want and told them I didn't want, and I have still received no word on the charge they took from me without authorization.

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Scent Box I made two orders from Scent Box and got an email saying they'd ship in 1-3 biz days

I made two orders from Scent Box and got an email saying they'd ship in 1-3 biz days. It's been 9 days now and still no scan. I placed both orders on 8/9 (order number *** & ***). Right after, I got an email saying they'd ship in 1-3 biz days. But after 9 days and lots of messages (which they read but ignored), the tracking only shows "Shipment label created." On 8/13, a rep said my orders would arrive by Mon 8/17. But it's now 8/18 and nothing's been delivered or sent out. The account linked to this is *** This is fraud, and I want my order as promised. I want a full refund of $7.81 and a voucher for the bottle I used to redeem a scent.

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Scent Box I signed up for a monthly subscription with Scent Box and they charged me on 11/22

I signed up for a monthly subscription with Scent Box and they charged me on 11/22. Usually, it takes 5 days to receive the shipment after it's been sent. However, I didn't receive my shipment and they didn't bother to update or communicate with me about the delay. Surprisingly, they still charged me on 12/22 for the next month, even though I hadn't received my previous order. Finally, my November order arrived on 12/31, over a month late, without any communication. The "contact us" link on their website is broken and leads to an error screen, so there's no way to get in touch with them. Even if you try to search for their contact information, the link still leads to an error screen. I tried calling them, but I haven't received a response yet. It's quite an interesting way of doing business. Eventually, I did receive what I ordered, but it feels unprofessional to charge for another month before the customer receives their previous purchase and to have broken links on the website, preventing customers from finding a resolution.

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Scent Box This company charged us twice in one day for a subscription service

This company charged us twice in one day for a subscription service. They took $30.95 and $29.95 on December 21. We called the same day to ask why, but they wouldn't tell my wife anything about the account. The Scentbox person, *** said the name is under *** and he needs to call. This is worrying because the account was started, paid for, and under the email of *** who bought it as a gift for ***. We emailed Scentbox asking them to close the account, refund both charges, and cancel any future orders. Their business seems shady because they won't give us any info about the charges they made without permission. Their response was to only cancel the subscription and send their product. They didn't talk about the double charge or cancel both charges like we asked. We don't want to do business with this company anymore, as we already told them on the phone and email, but they won't refund us even though they charged us twice and didn't explain why.

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Scent Box I've been a subscriber to Scent Box since October 2022

I've been a subscriber to Scent Box since October 2022. I never got my November shipment, even though they sent it twice. When I tried to cancel, they said they would resend it, so I waited. The tracking number never updated. I called and emailed them many times, but they don't let you cancel on the website. I had to take money off my card to stop them from charging me for the next month because they kept trying to resend instead of canceling. After getting angry, they finally canceled (after I took the money off my card and they couldn't charge me for the next month). They say they can't give refunds, even though they sent the shipment twice and it didn't arrive. They wouldn't let me talk to a manager. It's impossible to get through to them. The website kept crashing when I tried to cancel myself or contact someone else (they do this on purpose to limit calls and cancellations, it's not fair). I don't want to go to court, I just want my money back. I don't want their perfume anymore. And I definitely don't want to be out $56 while I wait for another failed resend. Tracking: *** Shots of the site crashing, lots of phone calls included.

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Scent Box I got billed 3 times per month instead of just once by Scent Box

I got billed 3 times per month instead of just once by Scent Box. They were supposed to charge me $14.95 once a month and send me the product. When I saw the first payment, I realized they charged me 3 times. I complained through their web app on my phone, but they never responded. I also emailed them in February when they asked for feedback on their service. I found a number for Scent Box on Google, but I couldn't talk to a real person, so I left a voicemail explaining my problem and gave them my contact number, but they never called back. On top of that, I didn't receive any merchandise for the extra charges, except for the product I got in January . I didn't receive anything in February and March. I really wanted the product, so in March, after noticing I was charged 3 times again, I reported it to my bank and canceled my service. Now, in April, I just realized they charged me 2 times again for $14.95, even though I canceled my service in March.

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About Scent Box

Screenshot Scent Box
Scent Box (scentbox.com) is a reputable online fragrance subscription service that offers an extensive collection of designer perfumes and colognes. With a focus on providing high-quality scents at affordable prices, Scent Box has become a go-to destination for fragrance enthusiasts and casual users alike.

One of the standout features of Scent Box is its vast selection of fragrances. They curate an impressive range of over 850 designer scents, ensuring that customers can find their favorite perfumes or discover new ones to suit their preferences. From popular brands like Chanel, Dior, and Gucci to niche and indie perfumers, Scent Box offers a diverse range of options to cater to every taste.

The subscription model offered by Scent Box is another reason for its popularity. Customers can choose from various subscription plans, allowing them to receive a new fragrance every month or every other month. This flexibility ensures that users can tailor their subscription to their needs and budget. Additionally, Scent Box offers a "Scent of the Month" option, where subscribers can receive a specially curated fragrance each month, adding an element of surprise and excitement to the experience.

Scent Box prides itself on providing authentic fragrances. They source their products directly from authorized distributors and guarantee the authenticity of every scent they offer. This commitment to quality and authenticity sets Scent Box apart from other online fragrance retailers, giving customers peace of mind when making their purchases.

The website itself is user-friendly and intuitive, making it easy for customers to navigate and find their desired fragrances. Each scent is accompanied by detailed descriptions, notes, and customer reviews, helping users make informed decisions about their purchases. Scent Box also provides a fragrance quiz, allowing customers to discover scents that align with their preferences and personality.

In terms of customer service, Scent Box excels in providing prompt and efficient support. They offer a hassle-free return policy, ensuring customer satisfaction even if they change their mind about a fragrance. The subscription plans are also flexible, allowing users to pause or cancel their subscriptions at any time.

Overall, Scent Box is a reliable and trustworthy online fragrance subscription service that offers an extensive selection of authentic designer scents. With its user-friendly website, flexible subscription options, and commitment to customer satisfaction, Scent Box has established itself as a leading destination for fragrance enthusiasts looking for quality and affordability.

Overview of Scent Box complaint handling

Scent Box reviews first appeared on Complaints Board on Jul 11, 2023. The latest review They dont ship your perfume and then lie to you about it! was posted on Aug 2, 2023. Scent Box has an average consumer rating of 1 stars from 14 reviews. Scent Box has resolved 0 complaints.
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  1. Scent Box contacts

  2. Scent Box phone numbers
    +1 (844) 782-9629
    +1 (844) 782-9629
    Click up if you have successfully reached Scent Box by calling +1 (844) 782-9629 phone number 0 0 users reported that they have successfully reached Scent Box by calling +1 (844) 782-9629 phone number Click down if you have unsuccessfully reached Scent Box by calling +1 (844) 782-9629 phone number 0 0 users reported that they have UNsuccessfully reached Scent Box by calling +1 (844) 782-9629 phone number
  3. Scent Box emails
  4. Scent Box address
    9350 Wilshire Blvd STE 203, Beverly Hills, California, 90212-3204, United States
  5. Scent Box social media
Scent Box Category
Scent Box is ranked 10 among 35 companies in the Perfumes and Fragrances category

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