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Fragrance Direct
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Fragrance Direct
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5 complaints
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1:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fragrance Direct - Wrong item

I visited the store to collect my item and I realised it was the wrong one so I spoke to the manager she wasn’t really polite I’ve asked for alternative she was not having it all I wanted was the same one but COCO MADEMOISELLE Eau De 50ml .. o was really disappointed and I suffer from depression it caused me more stress I decided to walk out and sat down a chair nearby to take my medication . After checking my perfume bag next to me. It wasn’t there it got stolen the manager name asma she caused me inconvenience and now I’m on my way to hospital as I don’t feel right. Is there anything you could help out please

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5:06 am EDT
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Good day I've been using the Pink Happiness Fragrance for a couple of years now. But like this weekend it has not been the first time where I bought a can of Pink Happiness and when I want to use it the can is full but there is no gas in it or the liquid comes out when you use it. This has happened to me a couple of times and it is starting to become a...

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3:06 pm EDT
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Fragrance Direct - not receiving parcels

I ordered a parcel of u and I got a email to say it had been dispatched, then on the Saturday I got a email from royal mail to say they tried to deliver parcel and they put a card through the door, now first of all we were in Saturday, and a card wasn't put through the door, my mum and I r both disabled and we're grieving the lost of my dad, I rang up on the Sunday to be told that alot of people have been ringing up about saying there parcels have been delievered when they haven't, so she told me to give till the Monday and it hadn't arrived then, then ring back on the Tues which I did, and I appreciate they sent me another parcel, but I'm not happy as this is the second time this has happened to me, the last one went to my brothers address, which we never use as he works for the home office so hes never home, even he gets his parcels delievered to our address, I've used it company alot, up until the last to incindance I'm sorry to say I won't being shopping with you anymore, I understand they Arnt a huge amount of payments but it's not the point, if its Christmas I could understand but it ain't, even the postman knocked yesterday to find out about the parcel cause the manager asked him to, I've got enough on my plate without added stress.

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6:14 am EST

Fragrance Direct - Terrible experience

I bought a product from this company www.fragrancedirect.co.uk and it never arrived. It was a Christmas present and was sent to Europe but was lost during the shipment. When I contacted Fragrancedirect support they said that it was not their fault and told that I need to contact the shipping company. They were unfriendly and refused to help me. They also said no when I asked for a refund. I checked the reviews before I ordered and there was 50/50, but now I think that positive ones were fake. I personally had a terrible experience with them.

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1:12 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I bought perfume from the company www.fragrancedirect.co.uk. The website is really bad, ‘coz I waited for my order about 30 days and the perfume wasn’t original. It was fake and when I tried to return it, the seller started to yell at me and used a lot of unpleasant words. I was disappointed. As well as don’t order from them, ‘coz you can waste money and...

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