Fragrance Buy
reviews and complaints

I gotta say, I was a bit hesitant to order from FragranceBuy.ca at first. I mean, I've been registered on their site for over 2 years now, but I never actually made a purchase until recently. But boy, am I glad I did! This whole experience was just excellent, there's no other way to describe it.

First off, the website is so easy to navigate. I was able to find exactly what I was looking for in no time at all. And the selection? Oh man, it's amazing. They have so many different fragrances to choose from, it's almost overwhelming. But in a good way, you know?

And the pricing? Let's just say, I was pleasantly surprised. I was expecting to pay a lot more than I did, but FragranceBuy.ca has some seriously competitive prices.

The checkout process was a breeze too. I had no issues whatsoever, and the communication from the company was top-notch. They kept me updated every step of the way, which I really appreciated.

But the best part? The packaging and shipping. My order arrived in perfect condition, and they even threw in a freebie! How cool is that? It's little things like that, that really make a customer feel appreciated.

Overall, I'm beyond impressed with FragranceBuy.ca. They really know how to operate a business and treat their customers right. I think I just found my new go-to for all my fragrance needs. Thanks, FragranceBuy.ca, you've gained a lifelong customer!

Yo, I gotta say, I got a pretty big collection of fragrances, like 300 bottles big. I've shopped around at least 12 different online stores, but I keep coming back to FragranceBuy.ca. Even though they're up in Canada and I'm down here in the US, their shipping is still pretty quick. And let me tell you, their prices are unbeatable. I mean, seriously, they're always at or near the cheapest prices anywhere. Plus, if you join their "Fragbuy Crew" loyalty program, you can get even more savings. I'm talking free shipping or an extra 10% off (sometimes even more!).

I'm not just blowing smoke either. I really do shop around and check out all their competitors' prices. But I keep coming back to FragranceBuy.ca. They're just that good. So if you're looking for a place to buy your fragrances, you gotta check them out. Trust me, you won't be disappointed.

I've been a regular customer of Fragrance Buy for several years now and I'm always impressed with their fast and efficient shipping services. Usually, my packages arrive within a couple of business days, but on one occasion, I was blown away when I placed my order at 9am and my package arrived on the very same day! I couldn't believe it!

What's even more impressive is that Fragrance Buy sells only authentic fragrances, so I don't have to worry about receiving knockoffs. Although I haven't had a bad experience with the products, I know that if I do, their customer service team is always there to help. They reply to any issues I have quickly and efficiently and I'm always pleased with the resolutions they provide.

I have been ordering from Fragrance Buy for almost a decade now and I don't see that changing anytime soon. The only tiny thing that I'd love to improve is if they could include small fragrance samples with each purchase, that would be amazing!

I've tried making a few orders on Fragrancebuy.ca and they've been pretty good for the most part. But there was one time where I ordered a fragrance that was supposed to be a tester, yet it didn't come with a cap. This was wack because all the other testers I've ordered before came with caps, and the cap for this one is magnetic. The specific fragrance I'm talking about is Missoni Wave in case anyone else is wondering.

Also, what's the point of me being a member and earning free shipping credits if I can't even use them? I'm from the US and every time I try to apply an offer code it's always rejected. Annoying as hell. And to make matters worse, I redeemed a gift card with some sprays I had, but it wasn't even applied to my order.

I really don't understand why being a member in the US comes with so many issues, especially when it comes to using the credits we earn. It's some straight up [censored] if you ask me.

I gotta say, I was quite impressed with the service I got from Fragrance Buy. The whole experience was smooth as butter, and I got my package in just three days! They were super good at keeping me updated the whole time, from when they shipped my order to letting me know when I could expect to get it. And let me tell you, when I opened that package, I was real impressed with how well everything was packed in there. My item was in perfect condition. I can tell that these folks really know what they're doing.

Honestly, after this experience, I don't think I need to look anywhere else for my fragrance needs. Fragrance Buy has got it all together, from start to finish. I'm already thinking about ordering some more stuff, but unfortunately, they don't have everything I want in stock right now. I'll have to be patient, but you know what they say - good things come to those who wait.

Overall, I'm feeling pretty darn good about my experience with Fragrance Buy. They've earned my trust, and I'll definitely be coming back to them for more in the future. Big props to the team over there for doing such a great job. Keep it up!

I like to give my honest opinion about anything, including my favorite online store for fragrances: Fragrance Buy. I've been a supporter of this amazing website for over a decade, and I know that I'm not the only one. They have a solid reputation for having the most extensive selection of authentic fragrances at unbeatable prices.

One of the charms of shopping with FragBuy is their exceptional customer service. Their staff is always willing to help with any inquiries regarding their products. I remember when my wife couldn't find her favorite scent, Paloma Picasso EDP 100 ml, in that size. However, FragBuy had a solution for us. We discovered Narciso Rodriguez "MUSK NOIR for her" EDP 100 ml, which has a comparable scent but is slightly more intense. We were not disappointed; the package arrived on time, and the scent was perfect.

On a personal note, I have a thing for Burberry fragrances. I have Mr Black, Touch, London, and Brit, and I'm always on the lookout for any new addition to my collection. With FragBuy, I can easily browse and purchase any Burberry fragrance I want at a reasonable price.

What sets FragBuy apart from other online perfume stores is their easy-to-use website. I can search for a fragrance, read the description, and purchase without any hassle. The checkout process is straightforward, and the payment options are flexible. Best of all, the delivery is quick and well-packaged. I've never had any issues with any of my orders, which is a testament to FragBuy's reliability.

If you're still unsure whether you should buy from FragBuy, I'll tell you this: their prices are still the most competitive compared to other online stores. In the past decade, I've only had to go to a competitor once because FragBuy ran out of stock- it was the only time I've ever had to do it.

In conclusion, I can't recommend Fragrance Buy enough. They have everything you could ever need, great prices, and unparalleled customer service. In my opinion, it's the best place to get your fragrances online.

This company is just terrible, let me tell you. I ordered some stuff from them, and they sent it to the wrong address through UPS. Can you believe it? And then they refused to give me my money back, saying that they don't have insurance with UPS and that the delivery company won't compensate them. Excuse me, but that's not my problem! And they didn't even bother to email me to let me know when my package was coming or if it had arrived. That's just plain rude.

And when I tried to get my money back, they said that it was my fault for not reporting the mistake sooner. Hello, I didn't know when or if it was going to arrive! These days, deliveries are always getting delayed because of the pandemic. And they only offered to give me a partial refund, which is totally unfair.

I mean, they have these contests where you can win free perfumes, but that's just a bunch of nonsense if they're not even going to treat paying customers right. I wouldn't recommend doing business with Fragrance Buy. They clearly have no idea what business ethics means, and they're not interested in treating their customers fairly. Don't make the same mistake I did - stay far away from this dodgy company!

Few years ago, I was not too sure if buying fragrances online was safe or not. I was skeptical about the authenticity and quality of the products. But then I stumbled upon Fragrance Buy and read some reviews about them. I decided to give them a chance and oh boy, I am so glad I did!

Their selection of fragrances is unbelievable! I have never seen so many perfumes in one place before. And the best part? The prices are unbeatable! I live in a small town so getting my hands on a good fragrance is quite tough. But with Fragrance Buy, I don't have to worry about that anymore.

Their shipping is so reliable! I have made multiple purchases from them and I have never had any issues with shipping. The team is so attentive and they always make sure that my questions and concerns are addressed promptly. I am truly grateful for their excellent customer service.

I have noticed that Fragrance Buy is very committed to their community. They go above and beyond to provide an extensive selection of perfumes for everyone. It is very evident that they are passionate about what they do. This is why so many people are drawn to them.

Thank you, Fragrance Buy, for providing me with a safe and professional service. I appreciate the abundance of products that cater to my perfumery interests. Keep up the great work!

My experience with Fragrancebuy.ca was fantastic. I came across their website while searching for a specific fragrance that I had been wanting to try for a long time. Their website was easy to navigate, and I was able to find what I was looking for in no time.

I was excited to place my order, especially since it was going to be a birthday gift for someone special. Their prices were reasonable, and I felt confident that I was getting a great deal.

However, I have to say that my experience with the delivery process was not as smooth. The package was shipped via FedEx, and it was delayed by three days. I had been anxiously waiting for the package to arrive, and I was disappointed when it didn't show up on the expected delivery date.

I decided to pick up the package in person at the FedEx location, but that was also a frustrating experience. I was told that it would be ready for pickup at 6:30 pm, but when I arrived at 7:20 pm, I had to wait until 8:05 pm for someone to finally bring me the package.

Despite the delivery mishap, I still highly recommend Fragrancebuy.ca. The quality of their products is outstanding, and their customer service is top-notch. They responded to my concerns quickly and offered me a refund for the shipping. I appreciate their honesty and commitment to making things right for their customers.

In conclusion, I plan on purchasing from Fragrancebuy.ca again, even though they use FedEx for their deliveries. However, I do hope that they consider using a different courier in the future, as the delivery delays and poor communication from FedEx made the experience frustrating.

FragranBuy.ca is the mecca of online shopping for all the perfume enthusiasts. This website is not just another retailer but promises to deliver an exclusive selection of niche and designer perfumes that are unparalleled in quality and affordability.

If you want to try something new, the website is the perfect platform that offers an extensive collection of fragrances from some of the biggest and most prestigious names in the industry. FragranBuy.ca is your one-stop-shop for all your fragrance needs.

What makes FragranBuy.ca stand out from other online perfume stores is their commitment to customer satisfaction. They have a user-friendly website that makes it easy to browse and purchase fragrances. You can find detailed descriptions and reviews that would help you in making an informed decision. There's a fragrance for everyone on this website, and with just a few clicks, you can have your favorite scent delivered right to your doorstep.

But that's not all. FragranBuy.ca has a customer service team that is prompt and attentive to answer any questions, resolve issues and ensure that your online shopping experience is remarkable. Their excellent 24/7 customer service is available to you with just a click or a call away.

The prices on this website are highly competitive, making it the go-to destination for fragrance enthusiasts in Canada and beyond. Whether you're searching for a classic scent from a designer label or a unique and distinctive niche fragrance, FragranBuy.ca offers exceptional quality and value.

In conclusion, FragranBuy.ca is the perfect place to buy fragrances and have all your fragrance needs sorted. Shopping on their website is easy, fast, and secure. The website can help you discover your new signature fragrance or find the perfect cologne for your special someone. Try them today and see for yourself why they are so highly rated!

FragranceBuy is a website that has garnered a lot of attention lately due to its seemingly great deals on fragrances. I was excited to make my purchase and join the many glowing reviews I had read online. However, my experience with the website has left me with some concerns.

When I called their phone line, I was never able to speak to an actual person. Instead, I was met with a message telling me to leave a message, which felt quite unwelcoming. Even worse, when they called me back, they said it would be at THEIR earliest convenience, not mine. It made me feel like they didn't really care about my order or my satisfaction.

To make matters worse, I couldn't find any details about who exactly FragranceBuy is and how they operate. I tried to escalate my issue with the misdescribed product, but there was no information about their complaint policies. In fact, the website seemed intentionally vague about their company details, as even the whois info, including their name, was redacted for privacy.

It's also worth noting that FragranceBuy doesn't actually fulfill the entire transaction themselves. Instead, they farm out discrete bits of each order to different companies, which means that your information may be in the hands of multiple parties. While I have no reason to doubt the security of these data stores, this multiplicity does raise some concerns about potential abuse.

All in all, it seems like FragranceBuy is more interested in generating sales and building a following than actually providing good customer service and support. Their approach feels almost Machiavellian, and their website is filled with techy marketing tricks that seem designed to lure in customers. Although there are many positive reviews of the website online, it's worth considering whether the risks are worth the potential rewards when shopping with them. As for me, I'm still trying to figure out how to get my money back for the misdescribed product.

I recently purchased a few items from Frangrancebuy.ca, and while my first few orders went smoothly, I had a couple of issues with my latest order. Firstly, I received an email from Gary, who may be working in customer service or shipping, that lacked total professionalism. In his email, he stated that my order exceeded the allowable export amount, which was $800 USD. While this was true, I feel like the way he communicated this information was rude and lacking in empathy. As someone with years of business and sales experience, I would have definitely handled it differently. Nevertheless, I understand that sometimes misunderstandings like this can occur, and I'm willing to let it slide.

However, my second complaint is that out of the nine items I ordered, I only received eight. Gary must have missed or misplaced my first item, which was "Join The Club" perfume. As a customer, I expect to receive all the items that I have paid for. It's disheartening that Gary seems both unprofessional and incompetent. I'm glad that I have a copy and paste of the order confirmation and the email exchange to show that the information is there. But I would have appreciated it if Gary had paid proper attention to fulfilling the order correctly.

While I'm not entirely dissatisfied, I must say that I'm really disappointed with my overall experience with Frangrancebuy.ca. Although I enjoyed the fragrances I received, I may or may not shop with them again. There are plenty of other companies that sell similar products, and I might want to explore them next time. If you do decide to make a purchase anyway, I would advise that you try not to go over the $800 USD limit. Otherwise, you might hear from Gary!

I recently made a purchase from Fragrance Buy and I have mixed feelings about my experience. On one hand, the website was easy to navigate and I was able to find the fragrance I was looking for at a great price. However, when I had a question about my order, I was disappointed with the customer service.

I prefer to speak to someone when I have a question. I don't like to boot up my computer to ask a question. Too many companies these days prefer to be informal with the customers that keep them in business. I tried calling several times that day but nobody answered. Instead, I was forced to send an email and wait 24 hours for a response. Then, when I had a second question, it took another 24 hours to get an answer. As an old school customer, I don't like doing business that way.

Despite the slow customer service, I was pleased with the product I received. The fragrance was exactly what I was looking for and it arrived quickly. I also appreciated the free shipping on orders over $95. Overall, I would recommend Fragrance Buy for their great prices and selection, but be prepared to wait for customer service if you have any questions or concerns.

So, I got my hands on Tom Ford Oud Wood from fragrancebuy.ca and boy was I excited! But when I opened the package, I was surprised to find an empty bottle. Yes, you read that right - EMPTY! I was so disappointed and frustrated with my first purchase from fragrancebuy. I mean, I spent a lot of money on this fragrance and to receive an empty bottle is just unacceptable. I don't know how this could happen - a brand new cologne in its original packaging should not be empty. I need my money back ASAP.

My experience with Fragrance Buy was pretty good, but there were a few things that could have been better. One thing that really bothered me was the lack of information about the scents that were being offered. I often found myself having to make a blind buy because there was no breakdown of the colognes or perfumes that were being sold. Other sites that I've used in the past have provided detailed information about the products they sell, so it was a bit disappointing to not have that here.

Another issue I had was that one of the bottles I received was broken. Not only that, but the decorations on the bottle were also damaged. I was a bit frustrated by this, but since I had paid a good price for it, I decided to just absorb the cost and move on.

Lastly, the shipping was a bit late. I was hoping to receive my order sooner, but it took a bit longer than expected. Despite these issues, I'm still willing to give Fragrance Buy another chance in the future. Hopefully they can improve on these things and make the overall experience even better.

I love the variety of perfumes that Fragrance Buy has to offer. It includes everything from celebrity fragrances to high-end designer fragrances. I always find what I'm looking for and the prices are very reasonable compared to other websites. Shipping is always quick, and I've never had any problems with my order being damaged or missing items.

One of my favorite things about Fragrance Buy is that they offer a loyalty program. Every time I make a purchase, I earn points that can be used towards future purchases. It's a great way to save money and try out new fragrances that I might not have considered otherwise.

There have been a couple of times when I've received a damaged bottle or wrong item, but the customer service team has always been very helpful and quick to resolve the issue. They have excellent customer service, which is always a plus when shopping online.

Overall, I highly recommend Fragrance Buy to anyone looking for a great selection of fragrances at reasonable prices. They have a fantastic loyalty program and the customer service team is always there to help if needed.

I had purchased a fragrance from Fragrance Buy (fragrancebuy.ca) and unfortunately, the package was not delivered to me. I reached out to the customer service team for assistance and was taken through a complicated procedure that left me confused and frustrated. Despite my persistence, I eventually had to give up and resorted to disputing the charge.

I am currently hoping that my credit card company will be able to assist me in recovering the $1400USD that I had spent on the fragrance. Honestly, it was not worth the hassle and the inconvenience caused.

Overall, I do not recommend using Fragrance Buy as I have had a negative experience with their customer service. It is unfortunate that despite their affordable prices, they are unable to provide satisfactory assistance to their customers.

So, I decided to try Fragrance Buy (fragrancebuy.ca) after I heard some good things about it. At first, I was really pleased because with every order I got multiple samples along with my purchase. It was fantastic because it gave me a chance to try some new scents that I may otherwise not have had the means to try.

I finally got my hands on a sample of Rehab and fell in love with it. I placed an order for a full-sized bottle and couldn't wait to receive it. Unfortunately, I was let down by my past few orders. They have not come with any free samples which is slightly disappointing.

However, the fragrance I ordered was not faulty in any way, it was perfect - just as I had expected. Nonetheless, I don't think it's too much to ask for a few samples with my order, especially since it used to be a regular occurrence. Overall, I'm still satisfied with my purchases, I just hope they start including samples again soon.

So, I ordered some perfume from Fragrance Buy on February 13th. According to my tracking number, the package is now sitting in another city and has been for eight whole days. I'm starting to get worried... it's not like a small amount of money either, I spent almost $300 on this order.

I tried calling customer service to figure out what's going on, but the line hung up on me before I could even leave a message. Not even an automated voice telling me they'll get back to me soon. It's been a few days now and I haven't heard anything back from them.

Honestly, I'm pretty frustrated with this whole situation. I understand that shipping times can be unpredictable, but I wish they would at least let me know what's going on with my order. That being said, I have ordered from them in the past and haven't had any issues. I just hope they can sort this out soon.

I was kind of disappointed with my recent purchase from Fragrance Buy. Specifically, I had some doubts after I got my MFK; it didn't seem to last for more than an hour, and that got me pretty anxious that it could be fake. I decided to shoot them two mails to clear my doubts, but sadly, no feedback could be seen even after a week. I feel like all my efforts to try and communicate with them went to waste, and I am considering the amount I spent ($239) on the perfume bottle lost already. It's quite sad that I had to end up with this bad experience, especially when the prices on the site seemed attractive. However, given the quality of service and bad customer support I received, perhaps it's wise to reconsider before patronizing them.

I recently purchased 2 fragrances, Layton and Layton Exclusif, from Fragrance Buy and was anticipating receiving genuine Parfums de Marly fragrances. However, upon receiving the items, I realized that they were fakes or bootlegs. I attempted to reach out to Fragrance Buy via phone and email, but unfortunately, I did not receive any response or explanation regarding the situation.

My experience has taught me the importance of doing business with reputable companies. It is crucial to make purchases from retailers that prioritize authenticity and top-quality products. I regret not investing the extra money to purchase the authentic fragrances, but sometimes, as they say, "you get what you pay for."

If you are someone who values high-quality and genuine products, I would recommend avoiding Fragrance Buy and seeking out other trusted retailers. It's never worth the risk to purchase counterfeit items, as the quality and integrity are simply not the same.

With that said, let my experience serve as a cautionary tale, reminding consumers to always do their homework and research before purchasing products from unknown retailers.

I recently came across Fragrance Buy after 45 years of purchasing the Givenchy Gentleman fragrance for men. It has always been my go-to scent, and I hardly ever venture out to try new fragrances. However, I decided to give this website a try and ordered a bottle of Givenchy Gentleman a few months ago.

The product arrived in the expected black box with cellophane wrapping, just like how I have been buying it for years. I was happy that the fragrance was the same, and I felt confident in my decision to purchase from Fragrance Buy.

However, my recent purchase from this website has left me feeling uncertain. The bottle arrived in a bigger white box, with no wrapping, which was different from what I was used to. Moreover, the box had the words "Tester- Not For Resale" printed on it, which made me wonder if this was a genuine product.

I am not sure if this product will even have the same fragrance as I am used to. I was very hesitant to purchase it from the website again, unsure if the experience will be different from what I have been used to. I have been loyal to this fragrance for decades, and I don't want to compromise on quality or authenticity.

In conclusion, I have mixed feelings about Fragrance Buy. While my first purchase was satisfactory, my recent order has left me uncertain about the product's authenticity. I hope the website will address my concerns, and I can continue to make purchases with confidence.

I placed an order and thought they would be using a courier service to ship my items, but they decided to use Canada Post instead. Now, I don't know about you, but my mailing address and physical address are not the same. Apparently, these "city people" don't understand this. When I tried to explain my concerns to them, they told me they used the shipping addresses I provided, but failed to realize they changed the shipping method. Honestly, I don't think I'll be purchasing from this website again, because there are other companies out there that have no problem with addressing these little logistical issues.

With that being said, moving on to the products. Let me tell you, I am extremely happy with what I received. The fragrance options are simply amazing, and the shipping was surprisingly fast. There were a few minor spelling errors on the website, but nothing major. Overall, I appreciate the selection they have to offer and am satisfied with my purchase.

I'll be real with y'all, I've had some troubles with my packages from Fragrance Buy. The last two times I ordered, they didn't arrive on time and I had to chase them down like a dog after a bone. Normally, I'm a big fan of these guys - they usually come through with the goods and make my nostrils happy. But I gotta say, I'm not happy with how they handled these issues. It's been a struggle just to get ahold of someone to talk about what's going on. When I call, it goes straight to voicemail and my emails take way longer than I expected to get a response. It's frustrating, to say the least.

Despite all this, I still decided to put in another order last week. I'm kind of a glutton for punishment, I guess. But this time, I really need the package to arrive before Thursday. So let's see what happens. I'm crossing my fingers and hoping for the best.

Update: My package came on time this time around! I'm happy to report that everything is smelling great and I'm a happy customer once again. It was a rough patch we went through, but we came out on the other side stronger for it. Thanks, Fragrance Buy!

I gotta tell ya, I've ordered from Fragrance Buy quite a few times in the past and have been pretty pleased with the quick delivery. I mean, I live pretty close to their warehouse so I usually get my goodies the very next day after ordering - sweet deal, right? However, this last time, something funky was goin' on. On February 2nd, there was a total blackout that may have jolted their new courier system - yikes. So even though I placed the order on a Monday, it didn't show up until that Friday. To be honest, I was pretty miffed. Like, where's my stuff, man? I mean, I know they can't control a blackout, but it sure would have been nice to get an apology note or even some free samples, you know? Anyway, I'm not sure if I'll be giving them my business anytime soon.