Fragrance Buy
Reviews and Complaints

I recently made a purchase from Fragrance Buy and I have mixed feelings about my experience. On one hand, the website was easy to navigate and I was able to find the fragrance I was looking for at a great price. However, when I had a question about my order, I was disappointed with the customer service.

I prefer to speak to someone when I have a question. I don't like to boot up my computer to ask a question. Too many companies these days prefer to be informal with the customers that keep them in business. I tried calling several times that day but nobody answered. Instead, I was forced to send an email and wait 24 hours for a response. Then, when I had a second question, it took another 24 hours to get an answer. As an old school customer, I don't like doing business that way.

Despite the slow customer service, I was pleased with the product I received. The fragrance was exactly what I was looking for and it arrived quickly. I also appreciated the free shipping on orders over $95. Overall, I would recommend Fragrance Buy for their great prices and selection, but be prepared to wait for customer service if you have any questions or concerns.

So, I got my hands on Tom Ford Oud Wood from fragrancebuy.ca and boy was I excited! But when I opened the package, I was surprised to find an empty bottle. Yes, you read that right - EMPTY! I was so disappointed and frustrated with my first purchase from fragrancebuy. I mean, I spent a lot of money on this fragrance and to receive an empty bottle is just unacceptable. I don't know how this could happen - a brand new cologne in its original packaging should not be empty. I need my money back ASAP.

My experience with Fragrance Buy was pretty good, but there were a few things that could have been better. One thing that really bothered me was the lack of information about the scents that were being offered. I often found myself having to make a blind buy because there was no breakdown of the colognes or perfumes that were being sold. Other sites that I've used in the past have provided detailed information about the products they sell, so it was a bit disappointing to not have that here.

Another issue I had was that one of the bottles I received was broken. Not only that, but the decorations on the bottle were also damaged. I was a bit frustrated by this, but since I had paid a good price for it, I decided to just absorb the cost and move on.

Lastly, the shipping was a bit late. I was hoping to receive my order sooner, but it took a bit longer than expected. Despite these issues, I'm still willing to give Fragrance Buy another chance in the future. Hopefully they can improve on these things and make the overall experience even better.

I love the variety of perfumes that Fragrance Buy has to offer. It includes everything from celebrity fragrances to high-end designer fragrances. I always find what I'm looking for and the prices are very reasonable compared to other websites. Shipping is always quick, and I've never had any problems with my order being damaged or missing items.

One of my favorite things about Fragrance Buy is that they offer a loyalty program. Every time I make a purchase, I earn points that can be used towards future purchases. It's a great way to save money and try out new fragrances that I might not have considered otherwise.

There have been a couple of times when I've received a damaged bottle or wrong item, but the customer service team has always been very helpful and quick to resolve the issue. They have excellent customer service, which is always a plus when shopping online.

Overall, I highly recommend Fragrance Buy to anyone looking for a great selection of fragrances at reasonable prices. They have a fantastic loyalty program and the customer service team is always there to help if needed.

I had purchased a fragrance from Fragrance Buy (fragrancebuy.ca) and unfortunately, the package was not delivered to me. I reached out to the customer service team for assistance and was taken through a complicated procedure that left me confused and frustrated. Despite my persistence, I eventually had to give up and resorted to disputing the charge.

I am currently hoping that my credit card company will be able to assist me in recovering the $1400USD that I had spent on the fragrance. Honestly, it was not worth the hassle and the inconvenience caused.

Overall, I do not recommend using Fragrance Buy as I have had a negative experience with their customer service. It is unfortunate that despite their affordable prices, they are unable to provide satisfactory assistance to their customers.

So, I decided to try Fragrance Buy (fragrancebuy.ca) after I heard some good things about it. At first, I was really pleased because with every order I got multiple samples along with my purchase. It was fantastic because it gave me a chance to try some new scents that I may otherwise not have had the means to try.

I finally got my hands on a sample of Rehab and fell in love with it. I placed an order for a full-sized bottle and couldn't wait to receive it. Unfortunately, I was let down by my past few orders. They have not come with any free samples which is slightly disappointing.

However, the fragrance I ordered was not faulty in any way, it was perfect - just as I had expected. Nonetheless, I don't think it's too much to ask for a few samples with my order, especially since it used to be a regular occurrence. Overall, I'm still satisfied with my purchases, I just hope they start including samples again soon.

So, I ordered some perfume from Fragrance Buy on February 13th. According to my tracking number, the package is now sitting in another city and has been for eight whole days. I'm starting to get worried... it's not like a small amount of money either, I spent almost $300 on this order.

I tried calling customer service to figure out what's going on, but the line hung up on me before I could even leave a message. Not even an automated voice telling me they'll get back to me soon. It's been a few days now and I haven't heard anything back from them.

Honestly, I'm pretty frustrated with this whole situation. I understand that shipping times can be unpredictable, but I wish they would at least let me know what's going on with my order. That being said, I have ordered from them in the past and haven't had any issues. I just hope they can sort this out soon.

I was kind of disappointed with my recent purchase from Fragrance Buy. Specifically, I had some doubts after I got my MFK; it didn't seem to last for more than an hour, and that got me pretty anxious that it could be fake. I decided to shoot them two mails to clear my doubts, but sadly, no feedback could be seen even after a week. I feel like all my efforts to try and communicate with them went to waste, and I am considering the amount I spent ($239) on the perfume bottle lost already. It's quite sad that I had to end up with this bad experience, especially when the prices on the site seemed attractive. However, given the quality of service and bad customer support I received, perhaps it's wise to reconsider before patronizing them.

I recently purchased 2 fragrances, Layton and Layton Exclusif, from Fragrance Buy and was anticipating receiving genuine Parfums de Marly fragrances. However, upon receiving the items, I realized that they were fakes or bootlegs. I attempted to reach out to Fragrance Buy via phone and email, but unfortunately, I did not receive any response or explanation regarding the situation.

My experience has taught me the importance of doing business with reputable companies. It is crucial to make purchases from retailers that prioritize authenticity and top-quality products. I regret not investing the extra money to purchase the authentic fragrances, but sometimes, as they say, "you get what you pay for."

If you are someone who values high-quality and genuine products, I would recommend avoiding Fragrance Buy and seeking out other trusted retailers. It's never worth the risk to purchase counterfeit items, as the quality and integrity are simply not the same.

With that said, let my experience serve as a cautionary tale, reminding consumers to always do their homework and research before purchasing products from unknown retailers.

I recently came across Fragrance Buy after 45 years of purchasing the Givenchy Gentleman fragrance for men. It has always been my go-to scent, and I hardly ever venture out to try new fragrances. However, I decided to give this website a try and ordered a bottle of Givenchy Gentleman a few months ago.

The product arrived in the expected black box with cellophane wrapping, just like how I have been buying it for years. I was happy that the fragrance was the same, and I felt confident in my decision to purchase from Fragrance Buy.

However, my recent purchase from this website has left me feeling uncertain. The bottle arrived in a bigger white box, with no wrapping, which was different from what I was used to. Moreover, the box had the words "Tester- Not For Resale" printed on it, which made me wonder if this was a genuine product.

I am not sure if this product will even have the same fragrance as I am used to. I was very hesitant to purchase it from the website again, unsure if the experience will be different from what I have been used to. I have been loyal to this fragrance for decades, and I don't want to compromise on quality or authenticity.

In conclusion, I have mixed feelings about Fragrance Buy. While my first purchase was satisfactory, my recent order has left me uncertain about the product's authenticity. I hope the website will address my concerns, and I can continue to make purchases with confidence.

I placed an order and thought they would be using a courier service to ship my items, but they decided to use Canada Post instead. Now, I don't know about you, but my mailing address and physical address are not the same. Apparently, these "city people" don't understand this. When I tried to explain my concerns to them, they told me they used the shipping addresses I provided, but failed to realize they changed the shipping method. Honestly, I don't think I'll be purchasing from this website again, because there are other companies out there that have no problem with addressing these little logistical issues.

With that being said, moving on to the products. Let me tell you, I am extremely happy with what I received. The fragrance options are simply amazing, and the shipping was surprisingly fast. There were a few minor spelling errors on the website, but nothing major. Overall, I appreciate the selection they have to offer and am satisfied with my purchase.

I'll be real with y'all, I've had some troubles with my packages from Fragrance Buy. The last two times I ordered, they didn't arrive on time and I had to chase them down like a dog after a bone. Normally, I'm a big fan of these guys - they usually come through with the goods and make my nostrils happy. But I gotta say, I'm not happy with how they handled these issues. It's been a struggle just to get ahold of someone to talk about what's going on. When I call, it goes straight to voicemail and my emails take way longer than I expected to get a response. It's frustrating, to say the least.

Despite all this, I still decided to put in another order last week. I'm kind of a glutton for punishment, I guess. But this time, I really need the package to arrive before Thursday. So let's see what happens. I'm crossing my fingers and hoping for the best.

Update: My package came on time this time around! I'm happy to report that everything is smelling great and I'm a happy customer once again. It was a rough patch we went through, but we came out on the other side stronger for it. Thanks, Fragrance Buy!

I gotta tell ya, I've ordered from Fragrance Buy quite a few times in the past and have been pretty pleased with the quick delivery. I mean, I live pretty close to their warehouse so I usually get my goodies the very next day after ordering - sweet deal, right? However, this last time, something funky was goin' on. On February 2nd, there was a total blackout that may have jolted their new courier system - yikes. So even though I placed the order on a Monday, it didn't show up until that Friday. To be honest, I was pretty miffed. Like, where's my stuff, man? I mean, I know they can't control a blackout, but it sure would have been nice to get an apology note or even some free samples, you know? Anyway, I'm not sure if I'll be giving them my business anytime soon.