Scan computers
Reviews and Complaints

So, I was lookin' for a new PC laptop to run some bizz software that I couldn't run on my Mac. Someone told me to check out Scan so I decided to give 'em a go. I gave 'em a call to get some advice and to be honest, the guy on the line was clueless when it came to Macs. I eventually settled on a model from their EXS range, but man oh man, am I disappointed. There's no scrolling feature on the track pad, no lights in the keys, and the texture of the screen surface is just awful. It messes with the pixels and the visuals are really bad. The interface is outdated and just plain ugly, and Windows 8 is a shambles. I should've gone to PC World instead; they gave me better advice and actually understood the market beyond just PCs. Scan just doesn't seem to get it, ya know? They don't seem to know much about alternatives or quality.

Scan Computers is not a reliable company to purchase from. I personally bought a MSI computer for a hefty sum of 3000 bucks, thinking that it would be perfect for my work. However, to my complete dismay, the audio system of the computer was not functioning correctly. It was completely unusable.

Their customer service suggested that I send it for repair, which could take up to ten days. For a computer that was supposed to help me earn my living, this was unacceptable. Finally, after some heated arguments with them, I managed to return the machine for a refund. However, to my surprise, they inspected the device and found a tiny scratch on it and refused to refund my money. This was a total joke.

Additionally, they refused to fix the audio issue themselves, which was their initial suggestion. Not only did I end up with a faulty laptop, but also I had to spend a significant amount of tie and energy just to get the refund. The whole incident was distressing and a waste of time.

I would not recommend dealing with Scan Computers, as they do not have their customer satisfaction as a priority. They even tried to convince me to purchase another device from them despite the urgency of my work and their inability to fix the initial issue. I would advise anyone to stay away from this site to save yourself significant money, time, and sanity.

Hmm, where do I begin? First off, let me tell ya how I hardly ever bother writing ‘bout anythin’, but Scan Computers done me wrong and I just gotta let y’all know. Their customer service is a total fail, y’all. I sent in a motherboard that was under warranty, just like they said, and did everything they told me to do. I even spent extra on insurance for delivery, just to be safe and all. Well, they got it right before Christmas 2020, and let me tell ya, I didn’t hear back for nothing for ages. I called and called again, but they didn’t answer none of my calls, and I sent like 11 emails too. Finally, I got an email from them, and what’d they say? They said that we bent the dang motherboard, and that now our warranty was void. What kind of BS is this, right? We ain’t never bent that thing! We even signed for the delivery and it was all good. I reckon they just made that up to get outta replacing it or something. Right now, I’m trying to get in touch with their customer service people, but it’s like talkin’ to a brick wall, y’all. I’d have better luck getting a call from the Queen herself! My advice? Steer clear of Scan and go find some other computer place with better reviews. ‘Cause let me tell ya, this here is a downright dreadful company, and it’s just gonna cause you a whole mess of trouble. Oh, and one more thing? I tried to give ‘em no stars for a rating, but that dang rating system wouldn’t even let me!

I recently placed an online order with Scan Computers for a couple of 'in stock' items on Monday 28th December. As I needed the items urgently, I chose the next day delivery option and completed payment. However, since Monday was a bank holiday, I knew there would be a delay in dispatch. On Tuesday, I waited for the dispatched notification, but it never arrived. I got worried and called their customer support team to check if there was an issue with payment. To my surprise, they hadn't confirmed payment yet even though it was already the mid-way point of the day. After I rang them, they put the payment through and reassured me that my order would be dispatched later that day.

However, things didn't go as planned. The items were not dispatched on Wednesday, and the status still remained at 'payment authorised'. The same thing happened on Thursday, and I contacted them again to inquire. The customer service representative apologized and cited that they had been busy since the Christmas break. They promised that the items would be dispatched later, but the same thing happened again on Thursday.

At this point, I was frustrated and needed my items urgently. I cancelled the order since they couldn't guarantee me a Saturday delivery. I ended up buying from Amazon instead and paid a little bit more for the same day delivery.

In my opinion, if you're not in a hurry to receive your items, Scan Computers may be an appropriate online retailer, but if you need them urgently, it's better to look for other options. Their customer support was okay, but I experienced too many delays and frustrations.

I had to return my brand new card to Scan computers because I noticed a hairline crack in the thread on the water block. I was really upset about it since it took me a while to save up for it and only saw it drip once. Although I didn't want to send it back, I still did because it was a minor issue that had occurred during shipping. However, after waiting for a while with no update, I had to email them to inquire about the status of my card.

After waiting for 4 whole days, they finally got back to me and said that the card was wet from the pump. I knew this was rubbish because I had checked it before sending it back and there was no sign of any water damage. Moreover, when they finally sent me a picture of the card, it showed a puddle of water sitting on the side of my card. Anyone with a brain would know that gravity would not leave water sitting like that; it would run off. It looks badly staged now, and I have my pictures and videos that show the fault that was not a problem.

As if that was not bad enough, it has now been two months, and they still do not reply to my emails. When they finally do, they say they are chasing it up, but still, nothing happens. Their picture shows a chunk of the water block missing where the crack was in the screw thread. I am really upset about this, and I don't understand why they would damage my property this way. I also have pictures and videos to prove that they removed the water block and damaged it themselves, which means I will have to file a claim.

To make matters worse, I suspect that this might also be a criminal matter since they have damaged my property, which I have worked hard to purchase, and they are not taking any responsibility at all. The first picture is of where DPD left my card, and the second is of the threaded with cracks that I only ever see drip once. Overall, this has been a really unpleasant experience, and I would not recommend Scan computers to anyone.

So, I recently went and spent a bunch of money on new computer components from SCAN Computers, amounted to way over ?1000. On the list of stuff I purchased was the new Intel Core i9 10850K CPU, which was pretty sweet. I made my order at the end of September, and at that time Scan was doing this thing with Intel where if you bought certain items, you could get a code for the new Avengers game for free. Cool, right? So, I was all like "heck yeah, let's do this!" and I waited a little while to get my Master Key code from SCAN.

After waiting for a bit to get my code, I decided I better call and ask where it was. They sent me an email back that was basically just all like "sorry buddy, but you can't get a code cause you didn't order during the right time." I was like, "what the heck? I ordered during the right time, according to your own website and Intel's website!" It was a total mess, man.

So, I called them again to let them know they were mistaken and that I should be able to get my code. They even said they'd have a customer manager call me back, but surprise surprise, nobody ever did. Instead, I got another email at the end of their day that was pretty much the same as the first one, only this time they straight up lied to my face and said that I couldn't get a code because of the dates I'd purchased. Which was just not true, at all!

I've been trying to get a hold of them for days now, with no luck. It's super frustrating, cause I spent a fortune on all this stuff and I was really hoping to get that cool Avengers game. But now I don't even know if it's worth trying to make them fix it, cause they clearly don't care about getting things right for their customers. So yeah, overall I'm pretty disappointed with SCAN Computers and I don't think I'll be shopping with them again anytime soon.

I made an order for the fabulous Next Level F-GT on the 16th of December, and I was delighted to find that it was available and that my package would be delivered to me between the 17th and the 23rd of December. As it was supposed to be a Christmas present, I was relieved that I would receive it in time for the big day.

However, it has been radio silence from Scan since I placed my order. I figured I would try to reach out to them through their live chat, but the customer service agents there weren't able to give me any updates about my package's delivery status. Eventually, I called their helpline twice, and I was on hold for approximately an hour before I was able to speak to Jake.

To Jake's credit, he was incredibly helpful. He gave me his personal email and direct phone number so that we could keep in touch. Unfortunately, I found out that his direct line doesn't work, and he has not replied to my email.

I'm quite upset at this point. Today, on the 23rd of December, I saw on the Scan website that if I order my item today, it will be delivered on the 29th of December. This certainly doesn't make me feel like I'm about to receive my package anytime soon, as I have already waited for over a week since paying for it.

I am not even able to cancel my order as it's been a tedious struggle getting through to customer service, and I gave up after being on hold for 45 minutes today. If Scan is too busy to fulfill orders, they should stop taking orders to avoid any frustration or disappointment.

It looks like my household won't be having the merriest of Christmases this year. While I understand Covid and holiday delivery issues, I made my purchase based on the product's availability and delivery promises. I could have selected a different vendor, but I chose Scan since they appeared to be a trustworthy company. This experience has taught me a valuable lesson that I will not forget.

On Christmas day, my little boy is going to be really disappointed.

stars or negative stars, otherwise they would have got them.

I recently spent a lot of money on various components from Scan computers for my own gaming PC build. Unfortunately, when I had finished building it, I discovered that one of the fans was not spinning. This was not something that could have been known until the build was complete, but Scan admitted that there was a fault with the product.

However, when I contacted them about this issue, they told me that I would need to strip down the entire PC and send back the tower for them to either repair or replace, leaving me without a computer for an unknown amount of time. I suggested a simpler and more sensible approach - they could send me a replacement tower, allowing me to transfer all of the components to the new tower, and then I could put the defective tower back in the box and return it to them. However, this seemed to be too easy for the company and they were insistent that I follow their own complicated process.

Feeling frustrated by this unhelpful customer service, I decided to take action - I informed my credit card company and requested a chargeback. Even though I would have been willing to buy another tower and return the defective one for a refund, I didn't have confidence that Scan would refund me. This was because of their general lack of care and indifference towards my current situation.

While it's true that Scan has been around for a long time and has sold many computer parts without issue, this particular experience has been a real test of their customer service and they have failed miserably. I give them a rating of just one star because I cannot leave negative stars. I hope that this review will help others who are considering purchasing from Scan to think twice before doing so.

I recently decided to purchase some computer parts from Scan Computers, located at scan.co.uk. I placed my order almost two weeks ago, but I'm sorry to say that the parcel still hasn't been dispatched. Every time I attempt to inquire about the status of my package, I am given misleading and false information by the employees of Scan Computers. I have found them to be incredibly disrespectful, and I regret having placed my trust in a company that treats its customers so poorly.

On Monday this week, which was incidentally the 30th of November, I was informed by a Scan Computers employee that my order had been upgraded to "urgent" status. However, even after further assurances from the same employee that my order was a top priority, it has still not been dispatched as of Thursday, the 3rd of December. I feel strongly that this situation is something that needs to be reported to trading standards authorities, and that Scan Computers should be punished for their dishonest behavior.

What's especially frustrating is that this is not the first time I've been given false information by an employee at Scan Computers. Last week, I was told that my order was in the same building and would be delivered within two days. This was last Friday, a full week ago, and clearly that hasn't happened. Again, at the beginning of this week I was told that my order had been flagged as "urgent" and would be dispatched soon. Obviously, this turned out to be untrue, as my parcel has still not been sent.

It seems that the employees at Scan Computers are full of empty promises and worthless information. Even when I requested to speak to a manager about the situation, their response was lacking and didn't provide me with any answers or assurances. I'm inclined to believe that the many positive reviews that Scan Computers has received were written by their own employees or people they've paid to leave positive feedback. In any case, if you search for reviews of this company on other websites, you'll see that they've had predominantly negative reviews for quite some time.

As a final thought, I think it's important to note that my message here is not just a complaint. It's a warning to other potential customers of Scan Computers, and one that I hope will help prevent other people from falling victim to this company's dishonest practices.

I've been shopping at scan.co.uk for well over 15 years now and I must say, it has been quite a journey. Although I do want to give credit where credit is due, I must also share my thoughts on some of the issues I have encountered while dealing with this company.

In the three instances where there was a problem, the customer support has been nothing but terrible. I understand that errors can occur and that it's not always easy to please every customer, but this wasn't a one-off. This issue seems to be company-wide, with the policy seemingly being to block and obstruct any post-sales issue that results in a return. It's a real shame that Scan washes their hands of the products they sell the moment they leave the store.

My first experience with them was a decade or so ago when a disk I purchased failed. It wasn't routine to contact the disk manufacturer at the time, and so I waited about four months before they got around to sending out a replacement. It was frustrating, but I was willing to give them a pass since it was a long time ago.

However, my confidence in them waned a few years later when I purchased some blank DVDs that turned out to be faulty. I noticed this during use, and all 25 disks were not working at all. However, they insisted that they only had a 28-day warranty, so they refused to refund me. It was really disappointing.

The third and most recent issue was two weeks ago when I returned a Netgear modem that had a serious firmware issue. Despite updating the firmware, the issue persisted, and I asked for a return. However, they ignored me and continued to do so until I used my 14-day legal right of return, and my right to return a faulty item. Only then did they respond, and even then, it was only after I threatened them with legal action.

I'm sorry to say that Scan is somewhat of a crooked company - they're okay when everything works, but if there's a problem, you're in for trouble. You can't really expect a new item every time either; the modem I received last had already been returned and the box was cut open.