STC’s earns a 1.9-star rating from 1 reviews and 177 complaints, showing that the majority of telecommunications users are dissatisfied with services.
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poor signal
We always get poor signal for AL JAWAL Moble reception near Al-Jubail Dawah Center ( Central business Area)
Cause of frustration and loss of business for communication, request STC to refresh or boost the transmission
The complaint has been investigated and resolved to the customer’s satisfaction.
charged against postpaid which I terminated last year
Dear Concerns,
Please check as there are some unused rated events against one of my old mobile number [protected] (Account # [protected]). Since it was in use of my driver, who left me last year during end of June. And after that i never had any hint about it. And I wasn't reminded from STC as well for the pending amount & activated VAS. I visited Branch today to acquire a Smart Phone, when I collapsed with this trouble. Kindly wave me off all unrated events & provide me with the actual Billed Amount. I'm a regular user of STC, you can evaluate my billing history of [protected].
My Iqama # [protected]
Looking forward to hear from you urgently.
Thanks & Regards,
Wahaj-Ul-Samad
+966-[protected]
+966-[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
deduction of 10sr every week
Dear sir,
I have a mobile number [protected]. For the last one month, 10 SR every week deduced from my mobile card. If any unwanted internet application is ON, plz OFF it and Kindly stop this deduction.
mob.no [protected], prepaid money diappears, after one minute
local call example sar 10 gone.
i m a sawa service user.my name is ibrahim lodi mobile number is [protected]. every day deducted from my balance sr40 halala.i m very much fed up and stop to recharge i just want to unsubscribe if anything subscribe to my mobile please followup this matter
thank u very much .
My Mob.No.[protected], prepaid.Money disappeared in two times at RO 10/- each One was a week before and one is today [protected]) at 1'o clock.A message is coming as, service reply: The last call is RO 10/- The balance is ...Pl check what is the fault.
i received msgs.from sawa regarding discount for family & freind itry tocall 1500 or 902 but no reply i could not understand this ### service which waisting our time
my.mo.no:[protected]_without call everyday take 1.30 halala
mobile phone harazment
I am a house wife residing in yanbu saudi arabia now more than 1 month a stupid is always calling to my mobile and distrubing me when i want to complaint this?
helo my Samsung phone missing
I am work at Riyadh batha
10 rial deduction
i have stc sim on my celphone and it always deduct 10 rials every week even thought i have not call pls eliminate this in my celphone thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
We have the same problem, how you solved it?
Dear all
am not from stc customercare but just to help u all to get rid of losing money once some for all send blank msg to 800828
u will recieve a msg by the same no showing u to which service u have subscribe to suppose there are 3 or 4 or 5 services
all will be mentioned by serioal no
1.
2
3
4
5
send the serial no means suppose u want to unsubscirbe from service no 2
write 2 and send to 800828
by this way get rid of all the services and save ur money
remember me in ur prayer
Majid Ali0535537645/Farrukh Khan
load deductions
i do not know why my cellphone load was always deducted well in fact iam not using it.please stop deducting unnecessarily your robbing me in broad daylight. they are always deducting 10riyals.so the tendency do not load more than 10.please stop this scam...
The complaint has been investigated and resolved to the customer’s satisfaction.
pleas dont deduct my load.i dont want to any g
i do not know why my cellphone load was always deducted well in fact iam not using it.please stop deducting unnecessarily your robbing me in broad daylight. they are always deducting 10riyals.so the tendency do not load more than 10.please stop this scam.
fake lottery calls
Today 27/11/2012 at 5:00pm i got a call from [protected] . a person named IMRAN called me up saying that he is calling from STC services & saying that i have won 200.000SR in lottery.he was also saying that cross check the no on your sim i.e 8996601 than called back .i told him iqma no but than i find it fishy than i asked him some cross questions on the authenticity of draw than he said the same thing as previous compliantent have reported.than i disconnected the call .i think he might have understood that i am not going to trap easily.so, friends beware of these types of fake people & don t gave any of your personal details..
I was scam by name mohammad ali an indian guy and he use number mobile [protected] I lost 3, 150 saudi riyals and i gave my iqama number too please any advice to any one. Im worried now maybe they will use my iqama number for bad works,
I too get a call from [protected]
stealing my money through my prepaid mobile.
I am receiving a SMS from http://m.ar.ksa.skill2thrill.com and immediatelySR12& SR 5/- is deducted from my balance in two times,
when I check in my STC -SAWA site this amount is not appearing, but the balance in my mobile shows less this Amount.
Kindly de-activate this swindler from my way. My Mobile No. is [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
i am experiencing the same...how to stop this?
unwanted payment
Dear Sir,
I have a problem with my Internet Bills in the last two months my compensation are only SR592 when I go to STC Olaya Branch to settle my payment I was amazed that my payment is now SR1776 and I ask them why I need to pay this huge amount the only thing that STC owe me is SR592 for two months. When I calculate SR1776 it is consuming of 6 months. I need to disconnect this due to transfer of residence.
The other payment shows on my SAMBA SADAD is now SR1, 184 and now this is 4 months charge.
As per my contract my monthly payment is SR296 and the credit limit is only SR1000 if I exceed this amount it will automatic disconnection.
I already paid last July 4, 2012 before going on vacation with the amount of SR740.40 here I attached the payment receipt.
Here are my STC information:
Iqama No. [protected]
Service No. [protected]
Account No. [protected]
Everyday deduction to my mobile account ([protected]) load about 0.40 halalas with no reason and unexplainable since 6 months ago. Please stop this and be considerable to all consumers.
Please do theses steps
send STOP to 86677
make sure all are capitals STOP
its dedect 0.75 halal for unsubscribe but InshAllah after that your problem has been solved.
thanks
my cellphone no [protected] every day you are deduct from my balance so pls stop this deduction pls do some thing thank you no nead your servece
please answer my complain?
Please answer my complains?good day Sir/Mam please verify my won prizes 200, 000.00 riyals plus two lock riyals to visit visa from U.K...this is true Sir/Mam or scam?because company give it to me last due 11, 850.00 riyals.Please please please...answer me now?thank you so much..this is true or no?
good day sir,
im won 200.000.00 riyal here in saudi arabia and two lakhs riyal from saudi telecom company here..and this my last requirments 11, 850.00 riyals.please verify this promo before i give this big amount...this is true sir or no?please help me?he say to me after i pay my last due.ill get my complete reference number from al rajhi bank here in saudi arabia?please verify this promo prize if this is true?
because im a normal person...thank you so much...god bless you sir
The complaint has been investigated and resolved to the customer’s satisfaction.
My dear friend... this is totally fake.i got same phone call yesterday evening and lost my 1800SR by giving 6 recharge voucher of each 300SR...This is one of cheater group..hack your MYSTC account ID login..and cheat you.
plz plz plz Abuse him badly and ignore him.
deductive my money
Dear Sir,
I am receiving a SMS from http://m.ar.ksa.skill2thrill.com and immediately SR 12/- after that SR 5 is continue deducted from my balance,
when I check in my STC -SAWA site this amount is not appearing, but the balance in my mobile shows less this Amount.
Kindly de-activate this swindler from my way. My Mobile No. is [protected]
Regards,
CK
i have the same problem can anyone help me?
internet is very slow
In Olaya the STC internet connection is really slow. I asked then to change the cabina. Since it is very old. They said they cannot do that. Please increase the speed of our internet.
Read full review of STC and 19 commentsstealing my money thru my prepaid mobile
am receiving a SMS from http://m.ar.ksa.skill2thrill.com and immediately SR.4/- is deducted from my balance,
when I check in my STC -SAWA site this amount is not appearing, but the balance in my mobile shows less this Amount.
recently i stop my mobile number from own account from face book but still deducted from my account till now
Kindly de-activate this swindler from my way. My Mobile No. is0505246109
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear all
am not from stc customercare but just to help u all to get rid of losing money once some for all send blank msg to 800828
u will recieve a msg by the same no showing u to which service u have subscribe to suppose there are 3 or 4 or 5 services
all will be mentioned by serioal no
1.
2
3
4
5
send the serial no means suppose u want to unsubscirbe from service no 2
write 2 and send to 800828
by this way get rid of all the services and save ur money
remember me in ur prayer
Majid Ali0535537645/Farrukh Khan
deducting 1.30sr
Everyday, I received a message from my samsung mobile with stc no. [protected] and they deduct 1.30 sr, not only that, i'm recieving also a message from 802600 and almost 6x or more I received everyday. Yesterday I decided to send a tex message stating unsubcribed then send to 802600, then I started to received a message stating the I requesting to terminate my samsung mobile service, coming from this unknown email ad - h. [protected]@gmail.com.
Please help me to stop this kind of messages.
Dear all
am not from stc customercare but just to help u all to get rid of losing money once some for all send blank msg to 800828
u will recieve a msg by the same no showing u to which service u have subscribe to suppose there are 3 or 4 or 5 services
all will be mentioned by serioal no
1.
2
3
4
5
send the serial no means suppose u want to unsubscirbe from service no 2
write 2 and send to 800828
by this way get rid of all the services and save ur money
remember me in ur prayer
Majid Ali0535537645/Farrukh Khan
need puk code for stc [protected]
I need puk code for aboue no, two days ago i leave sudia and now in pak but when i insert my stc number it's say enter puk code but i don't know i have imp.. Number in that sim.
Read full review of STC and 17 commentsI paid my last month balance 600sr
Sir,
my name is i. mujiburrahman ibramsha, my username/home no [protected].. account no:[protected]... my balance is 710 sr, this account no bill I already paid 600sr, again you are sent me same like that, please check my account no [protected]... I have a proof my last payment bill... payment date, 23/05/1433 (h)-15/04/2012-09:01pm... reference no [protected]... please clarify my account and send me my new balance amount as soon as possible,
Get over it
You make no sense. Learn to type English
every week they are deducting 5sar
Every week 5SAR deducting from my mobile. i have visited the local STC to correct but they couldnt do. i want to know why they are deducting.
Dear all
am not from stc customercare but just to help u all to get rid of losing money once some for all send blank msg to 800828
u will recieve a msg by the same no showing u to which service u have subscribe to suppose there are 3 or 4 or 5 services
all will be mentioned by serioal no
1.
2
3
4
5
send the serial no means suppose u want to unsubscirbe from service no 2
write 2 and send to 800828
by this way get rid of all the services and save ur money
remember me in ur prayer
Majid Ali0535537645/Farrukh Khan
10 sar getting deducted every week
Hi,
On every week start i.e Saturday morning, 10 SAR get deducted from my mobile.
Till date I have already lost 60 SAR.
My mobile number is [protected]. I have not activated any special services and neither I had received any sms relating to any service getting activated on my number.
I tried to contact 902 customer care, but no one picks the phone which is absolutely terrible.
I tried STC outlet and they were unable to help me as they did not understand the problem.
Request you to please check and deactivate any such service on my mobile.
Regards,
Kamran.
Salaam Alaikum
Please call customer care on 902 listen the option carefully or read your last messages carefully...one by one which you received from SAWA centre.
I also faced this problem before... i lost so much amount but finally I come to know that customer care person can solve this problem.
SAWA Centre option = [protected]
Best Regards,
Shaker Ali
Hi,
On every week start i.e Saturday morning, 10 SAR get deducted from my mobile.
Till date I have already lost 60 SAR.
My mobile number is [protected]. I have not activated any special services and neither I had received any sms relating to any service getting activated on my number.
I tried to contact 902 customer care, but no one picks the phone which is absolutely terrible.
I tried STC outlet and they were unable to help me as they did not understand the problem.
Request you to please check and deactivate any such service on my mobile.
Regards,
Noushad.
fake message
Dear Sir,
Every week I got the same message "You are still registered to the STC Facebook SMS service" from SP30466 follows number and deducted SR.3.00 riyal from my account. So, can you please SP follow all messages and numbers SP 30466 block to the number . kindly deactivate for the fake message center and blocked for all the SP followed all message. please please deactivate the service as soon as possible.
Please deactivate the service from my SAWA Mobile number : +[protected]
Dear Sir,
Before I was received SMS everyday from SP follows number and got the message "You are still registerd to the STC Twitter SMS service" and deducted SR. 3.00 riyals from my account, but last time i was compliant to the complained board and still we didn't get the message and no deduction from my account. Today i got the same matter message from SP30477 follows number and deducted SR.3.00 riyal from my account. So, can you please SP follow all messages block to the number . please please deactivate the service as soon as possible.
Please deactivate the service from my SAWA Mobile number : +[protected]
Dear Sir,
today we got another message "You are still registered to the STC Facebook SMS service" from SP30477 follows number and deducted SR.3.00 riyal from my account. So, can you please SP follow all messages block to the number . please please deactivate the service as soon as possible.
Please deactivate the service from my SAWA Mobile number : +[protected]
Dear Sir,
Today we got another message "You are still registered to the STC Facebook SMS service" from SP30466 follows number and deducted SR.12.00 riyal from my account. So, can you please SP follow all messages block to the number . please please deactivate the service as soon as possible.
Please deactivate the service from my SAWA Mobile number : +[protected]
Dear Sir,
After a two months later today [protected]) we got another message "You are still registered to the STC Facebook SMS service" from SP30477 follows number and deducted SR.3.00 riyal from my account. So, can you please SP follow all messages block to the number . please please deactivate the service as soon as possible.
Please deactivate the service from my SAWA Mobile number : +[protected]
Good Day,
Please stop the messages to my mobile number [protected], every time i reload my phone, there are always messages coming The Last Call Cost 5saudi riyal, 1.30 sr in the morning, 0.40sr and 0.80sr in the afternoon.I am one of your subscriber so please help me so your costumer will continue using your STC NETWORKS.
STC is the worst telecommunication company I've ever seen or heard of. There is no one to listen to your complaints as I tried to get into the head of STC or complaints, asked many of the STC staff who failed to help resolving my problem with no success. The reply was that the chairman of the STC has no time to meet customers.
I once have returned an STC product that was received from two of the STC staff who were supposed to have cancelled a year agreement. That never happened and after receiving a bill after another many of STC personnel kept advising me to pay the bill and everything will be refunded back to me once the issue is solved. Nothing has been solved and after paying a sum of 2600 SR I still have received two other bills of over 600 SR each. This sounds fake but believe me its true. This is stealing and forgery isn't it?. A friend told me I shouldn't have paid anything from the start as no one has any right to bill me anyway. I have certainly made a mistake because I believed those people who sounded very helpful over the phone and willing to resolve the situation without being decent enough to say we cannot resolve it. My next step is to refer to the police for a court action.
My email address is basilabdi@doctors.net.uk
have you tried texting back "stop" or sometimes "help" and they will give you a number to call to deactivate it. Hope it helps.
deduction of mobile charges
my mobile number is [protected] daily there are some SMS services sending SMS to my mobile and deducting 2 SR everyday i.e 0.8 halala per message .I am fed up of this problem
Please unsubscribe all such services .like 816649 and many other unknown numbers
WE ARE RECEIVING WRONG CALLS FROM MOBILE NUMBER [protected] ON OUR MOBILE PLEASE CHECK THIS NUMBER AND CONTACT US AT [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
my mobile number is [protected]. Daily there are some SMS services sending SMS to my mobile and deducting some amount of money everyday. Please unsubscribe all such services. To the top of this I cannot I cannot use it. Always I get respond: You have not Service. Please solve this problem
About STC
Overview of STC complaint handling
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STC Contacts
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STC phone numbers900900Click up if you have successfully reached STC by calling 900 phone number 31 31 users reported that they have successfully reached STC by calling 900 phone number Click down if you have unsuccessfully reached STC by calling 900 phone number 25 25 users reported that they have UNsuccessfully reached STC by calling 900 phone number11%Confidence scoreCall Center969969Click up if you have successfully reached STC by calling 969 phone number 24 24 users reported that they have successfully reached STC by calling 969 phone number Click down if you have unsuccessfully reached STC by calling 969 phone number 9 9 users reported that they have UNsuccessfully reached STC by calling 969 phone number45%Confidence scoreMYSTC+966 114 555 555+966 114 555 555Click up if you have successfully reached STC by calling +966 114 555 555 phone number 15 15 users reported that they have successfully reached STC by calling +966 114 555 555 phone number Click down if you have unsuccessfully reached STC by calling +966 114 555 555 phone number 17 17 users reported that they have UNsuccessfully reached STC by calling +966 114 555 555 phone numberCustomer Service
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STC emailsregistry@stc.com.sa100%Confidence score: 100%Supportiru@stc.com.sa98%Confidence score: 98%
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STC addressP.O Box 295997, Riyadh, 11351, Saudi Arabia
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STC social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all STC contacts
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sir
my every stc broadband bill continuously over billing plz, correct my bill,
my No, [protected] dsl
tnx