Saudi Post review: Delayed post shipment/ documents

Good day!

I have sent my documents last october 5 2023,and they said it will just take 5-10 days but until now the receiver didn't receive it yet, and the last update is october 21 it says its on its way to destination which is coventry, but the place of the receiver is in turks and caicos island, its been 9 days since the last update but until now there is no progress, and Im trying to call the call center to raise this issue but they just said its not in saudi arabia anymore so I ask a contact number where I can follow up the parcel but she just said she dont know ,and for that it made me more frustrated and stressed on where I can locate my parcel it is very important documents and now im thinking it is lost.Please help me with this.