Sandals Resorts
Reviews and Complaints

This was our second stay at Sandals.

We went to royal barbados aug 22 to 29 2021 and Nightmare at Royal Barbados. We did not even have a friendly welcome. We waited in lobby for our butler. So much for luxury service. We were returning home Sunday Aug 29 2021. We did our return pcr test Friday..saturday morning I received my negative test. My husband didnt receive his. The manager came told us to stay in room and how health ministry will come get my husband. Most likeky he was tested positive. They kept us both in same room. Never heard from health dept. They refused to re test him. The whole saturday we stayed in same room. Lost a whole day. Sunday morning we had to pay extra to change my husbands flight since he wasnt able to fly without pcr test. After that another manager came around 12pm..asked my husband to do rapid test even though canada needs pcr and told my husband he good to fly even before he got tested. They got the result for him..negative..we were sent in a bus to airport with few other couples...my husband got home and next day got tested and he was positive.

This trip was a nightmare...ended up paying over 13k . We emailed Sandals..we never heard back.

Sandals refused to let my husband isolate at hotel..told us health dept will call abd come get him (never happened) and on top of that my husband was positive (confirmed in Canada) but they made me and him isolate in same room potentially risking me getting it to.

So much for worry free travel advertised online..they said it didnt apply to Barbados.

And I wrote an email to Sandals Oct..still have not heard back.

Thanks Sandals.

The resort is marketed as an all inclusive relaxation for couples. It is far from that. Every night the music is so loud that there is no way you could sleep until around 1am. I wasn’t aware that I was stepping into a frat party every night for thousands of dollars…

Management promises things and doesn’t deliver.

Maintenance issues on our trip: broken glass in room, dirty sheets, not working phone, broken dresser, leaking shower, oh… and no hot water for 24 hours with no solution or ability to use other facilities.

My husband and I were excited to honeymoon at Sandals. We submitted our travel verification form at 5:30pm the night before we were suppose to leave for our trip (6:00am flight the next day). Our verification form was not validated prior to our flight taking off and we were unable to obtain a boarding pass because of this— ended up missing our flight completely. However, in trying to make other arrangements, we got charged a $260 “changing flight fee” thru Sandals travel agency— they said that they sent an email detailing deadlines for the travel verification submission and would produce this email. We ended up paying the fee in order to save a spot on a flight the next day. The agency was not able to produce the email that they allegedly sent.

We lost a day of our trip, hundreds of dollars and were told to “use it as a learning experience” by the customer service agent.

If we would have known the form had to be submitted earlier, all of this could have been avoided.

We would not recommend booking thru Sandals and we will not be staying at their resorts in the future.

We booked our honeymoon for The Sandals Grande in St. Lucia and booked a less expensive room at first, talked with Sandals about the 10% first responder (my husband is a police officer rate), and changed our minds to ALSO book an incredible Over the Water Bungalow. The OWB was $26,000 but with a 10% discount, that would bring the total down to $23,400 which was a much more feasible amount for us to pay. We ended up canceling the less expensive room and going all in on the OWB. We had to take out an additional credit card and save save save in order to have the 23,400 for this once in a lifetime trip. We were sent the special website to put in the first responder info from Sandals and I filled it out. The next day, my husband filled it out (not knowing that I also had -ha!) So we thought by filling it out twice, we would be TOTALLY covered. We were told the ONLY remaining thing to do was to arrive at the resort and show his badge/ID to prove he is a police officer. Upon arrival, we asked our butler who we should show the badge to and he said not to worry about it. The next day we went to the front desk and they said it was taken care of. We again, confirmed upon checkout that the discount would be applied when they charged our credit card the final payment. We came home thrilled from the most amazing 10 days in paradise (also of note - we booked ANOTHER trip while we were there - this time only $7,000 trip to Curacao next year, and used the police discount). When we arrived home and checked our credit card statement, we were charged the ORIGINAL price of $26,000+. I contacted Sandals by chat and they told me I had to call customer service. I called customer service and was on hold for over an hour. When I finally had a conversation with someone, they had to call a manager on the back end to investigate and again I was put on hold. Their questions to me were "do you have proof that you submitted that he is a police officer BEFORE you went" and I said I submitted the information on the website link as directed. They said they did not have any proof of this. Then, they asked if I called the reservation center to confirm the discount and I said no, I was always told to show the badge/ID on site. They said there is NOTHING that anyone at the resort would have to do with the discount. I am so incredibly baffled and after speaking with Sheldon by email (now over two weeks since our honeymoon, STILL dealing with this), Sheldon said there is nothing they can do and was very rude in his/her responses to me. I am confused why proof at the resort was not good enough, why us BOTH filling out the required first responder page was not good enough (and if it didn't go through, why is that OUR fault, or if it doesn't show on our end why is that OUR fault)? On Sandals website they talk about the first responder discount saying, 'In appreciation of your services and commitment, Sandals Resorts would like to extend a great offer just for you!" We do not feel any appreciation, we actually feel like we were baited and switched because we only booked the more expensive room knowing that we could have the 10% discount and instead we were forced to pay full price and increase our credit limit. We are asking for a discount of the 10% as originally promised and as provided to all other law enforcement guests who travel to Sandals. In addition, there is conflicting information because on their website it also says, "*10% year-round discount off any existing promotional rate for all Active and Retired U.S. and Canada police personnel. Proof of police ID will be required at check-in." We tried to provide the ID over and over while we were at the resort just to make sure and do our due diligence and we were told it would be taken care of. And it wasn't. This process has left us with a sour taste in our mouth regarding traveling to Sandals and we are reconsidering our trip next year due to this chaos.

I was suppose to go to St Lucia, Sandals resort on March 14, 2020 but President Trump closed USA so we called them on March 13, 2020 to cancel and refund my credit card but they stain we can't get refund need to rebook it. We have rebooked2 x but due to rise of Covid and advice from my MD who said not to go because we are elderly. Today Jan 3, 2022 I received email stating a increase of $2106.64 thst we owe. We paid in full for our initial trip of $8310.34. Now they say the total is 10, 416.98 due to increase. I'm not paying for this increase. I want refund of my initial payment

Call Sandals to cancel my July 3 2022 Antigua vacation as my wife cannot go. But representative start play games and asked, why and because of Covid?
Then, they put me on hold and told me that they will charge $200.00 for the flight. For so many years to be a Diamond member, we never have so many problems. THE SANDALS VACATION ASSURANCE PROGRAM INCLUDES:
Replacement Air Credit of $500pp
Travel Protection Plan—Insurance is on us.
Why do you place this on Sandals website if you cannot provide this? Probably it is time to change Sandals and your Unique Travel Ltd. Shame on you people if you can lose your20 years Sandals members over $200.00. This is my 3rd time asking you, please cancel this reservation or I will call my credit card and cancel it. BOOKING #: [protected] SANDALS GRANDE ANTIGUA
Jul 03, 2022

I have been trying to cancel two reservations to Sandals Resorts and obtain a refund. I have contacted Sandals twice by their e-mail address in the last few months but have not received any call (as requested) or any acknowledgement of my request. The last contact attempt and reservation details are as follows:

This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund.
Thank you.
Paul J. Higgins

From: Higgins, Paul
Sent: Monday, September 13, 2021 8:59 PM
To: reservations@e.sandalsmailings.com
Subject: Cancellation of booking numbers 11830500 and 11830543

I have 2 bookings for Sandals (booking numbers 11830500 and 11830543) as indicated below that I have to cancel. Our original booking was for my wife Denise and myself. Denise died in August of 2020 and I had then added my son Craig to the booking in place of Denise. It now turns out because of recent issues I have to cancel both of these bookings. They are both largely paid for and I have Sandals travel protection on both. Since Bank of America cancelled our Sandals BoA card I would appreciate having a complete refund mailed to my home address which is:

Paul J. Higgins
209 Benjamin Street
Schenectedy, NY 12303

This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund.
Thank you.
Paul J. Higgins

From: Higgins, Paul
Sent: Monday, September 13, 2021 8:59 PM
To: reservations@e.sandalsmailings.com
Subject: Cancellation of booking numbers 11830500 and 11830543

I have 2 bookings for Sandals (booking numbers 11830500 and 11830543) for 2 different resorts as indicated below that I have to cancel. Our original booking was for my wife Denise and myself. Denise died in August of 2020 and I had then added my son Craig to the booking in place of Denise. It now turns out because of recent issues I have to cancel both of these bookings. They are both largely paid for and I have Sandals travel protection on both. Since Bank of America cancelled our Sandals BoA card I would appreciate having a complete refund mailed to my home address which is:

Paul J. Higgins
209 Benjamin Street
Schenectedy, NY 12303

Booking Information

Booking Number: 11830500

PAUL HIGGINS
Invoice Date: 13-Jan-21
Booked Date: 05-Feb-20
No. of Adults: 2

Vacation Information

Resort: Sandals Montego Bay
Accommodation: DL - Caribbean Deluxe
Nights: 6

Arrival Date: 29-Jan-22 (Check-in is at 3pm)
Departure Date: 04-Feb-22 (Check-out is at 11am)
Guest Names: Mr. Craig Higgins; Mr. Paul Joseph Higgins;

Booking Information Booking Number: 11830543

DENISE HIGGINS
Invoice Date: 08-Jan-21
Booked Date: 05-Feb-20
No. of Adults: 2

Vacation Information

Resort: Sandals Royal Caribbean
Accommodation: DL - Caribbean Deluxe
Nights: 4

Arrival Date: 04-Feb-22 (Check-in is at 3pm)
Departure Date: 08-Feb-22 (Check-out is at 11am)
Guest Names: Mr. Paul Higgins; Mr. Craig Higgins;

Please cancel both of these bookings.

Paul J. Higgins
209 Benjamin Street
Schenectady, New York 12203

We stayed at the Sandals Halcyon On September 14-21. My member ID: [protected]. I am forwarding a letter I wrote to one of the managers at Sandals Halcyon:

Good morning Cypriana, I hope all is well. I wanted to follow up with you about our concerns. Thank you for listening to them and making us feel heard. Thank you for following through with your word to make our final night the best night. Our dinner was great. Of course, Sylvia was great. Our room was made up and had an extra touch. This meant a lot to my wife and I!

Cypriana, I believe that the biggest problem in any relationship (husband/wife, boss/employee, or in our case customer/business) is breakdown in communication. Hence, the reason I am writing this e-mail. I know you said that you personally would see us off (I understand you was in a meeting; no big deal) but you also said that you was going to speak to your GM to see what else she could do to help compensate for our very disappointing stay at Sandal's. While I appreciate the measures that you took to rectify the problem, the deepest apologies and the kind gestures, the damage has already been done and I don't feel like that is enough to justify our lack of luxurious trip that we paid for and I believe you would agree. I know that it is hard for us to get anything done now since we are not there anymore. So, I am depending on you to be my voice. I feel strongly enough about this that I am willing to go to the highest rung of the ladder if I need to. As I told you this was our 4th (7day) stay at sandal/beaches in a year (28 days). We have 2 scheduled for next year already. That is a lot of money. We vacation 4-5 weeks every year and we will spend that time/money somewhere.

Being a pastor and a business man, I have discovered that if I am not aware of the problem I can't fix it or make it right.

So, I have made a list of issues as a recap if you need this to show to your superiors.

On our first day we told our butler (Larie) that we don't drink alcohol at all and we want is one, our fridge and cooler stocked with coke and diet coke. And two, our room to be refreshed daily! He said that is easy! That was the last we seen of Larie for that evening. We didn't receive a tour or anything he said he would do that tomorrow but didn't happen. We went to dinner came back and our was not touched and our fridge had 1 coke and diet coke.

The second day Sylvia show us our beach location our cooler was filled with beers and water (the normal I guess) we told Sylvia and she apologized and went right away and got us cokes and diet cokes. later that afternoon we moved our cooler and spot to the pool. We waved at Larie (hello) as we seen he was with other clients and appeared busy. At this point we had no idea where or when we was eating dinner. Finally, in the late afternoon he said "oh there you are I was going to send the search party I have been looking for you all day." Well we been in the same spot all day and we do have a phone! We find out our dinner arrangements. I told Larie at that time (around 3) that our air conditioner was not working properly . He said he would send the repair guy. At around 8:30p.m. air was still not fixed so I called and he said I will send him. 15 mins later a repair guy comes and puts a piece of toliet paper to hold the flap open. The repair guy said that he would send a request for someone to fix properly tomorrow. Which never did get repaired properly. I worked on it and got it to stay open but it would not osculate.

Anyway, I believe we was to eat at Kelly's at 7:00 I told Larie that I would like to go to Soy's at 6:00 to get an appetizer he said I will take you there at 5:55. We watched t.v. and noticed that it was 6:50 we missed Soy's so we went to Kelly's. At Kelly's they said our reservations was at 7:30 (verbally and on our calendar was 7:00) but they seated us anyway. At 6:58 Williard calls (Which I thought was Larie) he asked where are you? I replied I am at Kelly's. He said well I am supposed to take you there. I said no you were supposed to take me to Soy's at 5:55 but you never showed up. He said ok I will see you over at Kelly's in a few minutes. He never showed.

The third day Silvia had our spot by the pool reserved with our cooler stocked. Which every day from then on our cooler was stocked however our fridge was another subject. I don't recall seeing Larie personally much anymore that week except he took us to our dinner one night to Kimonos. But that is when we finally met Williard. Which I don't know their schedules. Williard said that he would escort us to dinner at Mario's. That was when realized on the phone the previous night I was talking to him and not Larie in which I apologized for being rough. He said no need. He said he would meet us 5 minutes before our dinner time to escort us. In the meantime we went to Soy's got an appetizer and went and played pool. He saw us and asked if we needed anything I said no. He reminded us that he would be meeting us in a few minutes to eat at Mario's. I said yes thank you. He said Mr. Brown you must put on pants to eat at Mario's. I said why he said it is the dress code. I said well last night we ate at Kelly's and the dress code was the same as Mario's but I was the only one in pants and I don't want to wear pants in the Caribbean if I don't have to. We showed him on the app on our phone where it said both had the same dress code. He said I assure you Mr. Brown that is the dress code for Mario's. I was angry I must admit and I said I will change but I better not see one person with shorts on or you know my wrath. He said, "Let me prove you wrong". Which ignited a fire in me "Prove me wrong!" So he escorts us into Mario's and says to me "Mr. Brown, do you see anyone in shorts?" I said no but I am looking! Now I so angry from that unprofessionalism of my butler that I could not even enjoy my dinner. The whole time I am hoping and praying someone would break the rules so I could go off on him. I was done with him and Larie by this point. We get back and our room is not made up.

The rest of the week seemed to go rather smoothly with the exception of constantly reminding that fridge needing stocked and our room was not touched a couple of days. We have a schedule we get up and out by 7:30-8 a.m. every morning. I order breakfast burrito and my wife eats at bayside then we go to our spot by the pool. My wife paddleboards everyday (except Sunday) as I read by the pool. We are there by the pool until 12-1230 in which we eat lunch. We come back to our pool spot and stay until 2:30-3:00. We relax watch t.v get ready for dinner by 5:30-6 in which we go to Soy's and walk around until dinner. We walk around a bit and we are in to for the night by 8-8:30. Everyday! I am a creature of habit.

I was very disappointed in the housekeeping and the butler experience (with the exception of Sylivia and Williard done better toward the end of our stay). I was so disappointed in Larie that for the first time in my life I didn't tip him at all! And I tip Williard only $40.00 and that was because I think he did better for the last couple of days after you talked to them!

I have a lot to say but I really don't have the time to express how unhappy we were with this last stay at sandals!

While we appreciate the sentiments of the private shuttle (the cooler of coke and diet coke thumbs up for that); if I had to pay for that shuttle service I would have been very upset. (If I remember correctly it was like $150.00 for this service if we would have purchased). First, let me say the gentlemen that took us was very nice; however, my wife got car sick from the way he drove (She was fine going to Sandal's). My personal biggest issue was the fact that he had no air conditioning (which made for the longest 1 1/2 drive of our lives). My shirt was literally soaking wet from the sweat. I asked others that arrived at the same time if they had air conditioning and they did. I would have rather rode in a van filled with people with air conditioning than to ride in a private shuttle without air conditioning! I just wanted you to be aware so you don't have bigger problems down the rode with this shuttle service.

I hope to hear from you soon! I believe everything rises and falls on leadership! I believe that you are a good leader and are going move quickly up that ladder according to your communication with us. I would appreciate a phone call or an e-mail from you or your superior in the next couple of day to inform me of how you better compensate for our awful experience.

Regards Or Regrets,

Ricky Brown

I sent this letter on September 22; unfortunately I have not heard from anyone. I hope to hear after sending this through the complaint registration form?

Holiday booking ref number
228950
Hotel confirmation no
[protected]/JP

Lead passenger Jason Smith
DOB 22/12/1981 pass no [protected]

And Catherine Kydd
DOB 22/09/1972 pass no [protected]

This was a birthday present to me Catherine kydd and to celebrate my partner up coming 40th birthday
We arrived from the uk 24/09/2021 with all correct PCR tests and double vaccinated
But issued orange bands incorrectly
We have now been in quarantine for over 41 hours
We are only here until October the 1st October 2021
Our holiday has been completely ruined I have been dealing with Sade from the customer service team but we were left last night still quarantine with no answers at all to were my partners test results are …
We have been left I've asked to speak to your resort manager but still nothing this a disgraceful service by your resort.

We were tested at the airport my results came back yesterday 25th October @ 11:36 but my partners are still not we have been left like I've said for over 41 hours.

I have had to personally chase the results with still no response we are into the 3 rd day of our holiday. Which is completely ruined. The stress caused me Catherine kydd to have a panic attack and caused undue stress and Anxiety trapped in our room for over 41 hours.

I wish to make a formal complaint of how we have been treated when we have completely complied with any COVID rules and have all the correct testing PCR and correct documents.

It has completely ruined our holiday wasted our money to come to Barbados for the first time and our first time staying in a sandals resort.

Your sincerely

Catherine Kydd and Jason Smith

Booking email was [protected]@tiscali.co.uk

But please respond to this complaint to

[protected]@hotmail.com (authorised by Jason Smith)

Mob (English number +44) [protected]

Sandals Emerald Bay Resort was closed for the dates of the trip's reservation and Unique Vacations refuses to issue a refund for the trip. I have a lengthy email chain outlining the dialogue starting with the reservation process, the closing of the resort, the instructions on refund, insurance, vouchers, case by case analysis of issue. 6 months pending result and no change.
We were told that a refund was not an option, our only option was to accept vouchers for separate locations, or the same location at a different date. As that was not an option because this location was for a specific reason and no alternate dates were available to us, we were told that the only option was file an insurance claim. The insurance claim refunded in full the excursion, flight and travel, and partial lodging cost.
We received vouchers from Sandals with an expiration date to complete the process.
We are seeking a full refund for the balance of the trip and are being told no, we were told no back in March. We were informed this would be addressed on a personal case by case basis and that they would reach out with a determination. 6 months later we have had no contact. I recently made contact via the email thread asking for follow up and the response was the exact same with no further detail.

Daniel Waters customer/traveler
Laura Waters customer/traveler
Emerald Bay Sandals location
Blissful Honeymoons Travel Agent
Original Trip dates: 2/8/21 to 2/13/21
Contact Information: [protected]
daniel.earl.[protected]@gmail.com

If you end up overpaying at a Sandals Resort and they catch it they adjust the price so the overpayment goes away and you get screwed. They were fined $37 Million in the Caribbean for collecting a 12 % tax and keeping the money. Settled for $1 US Crooked Politicians everywhere, even in Paradise. This $1 works out to .37 in Eastern Caribbean Money. This company has been getting away with this for well over 20 years. Turns out the Son is a bigger thief than the Old Man. Pretty hard to believe if you saw the size of the Gut on the Old man before we passed!

Bounce checks
Has anyone else occurred this kind of issues from Sandals
My wife and I booked our vacation to Royal Barbados date to arrive on 05-16-2020. Due to Covid 19 our vacation was canceled to the following year 2021, 05-15-2021. Due to unseen circumstances we were unable to travel at this time.
We had purchased the travel insurance through Trip Mate. I was advised by my doctor I was unable to travel at this time.
Trip Mate requested doctors notes advising them that I was unable to travel which we provided. Apparently that wasn't sufficient enough, they required additional information which we also provided from my doctor's office. It was approximately two months before any checks were issued, one in my name one in my wife's name.
The checks were deposited into our account by my wife on 08-04-2021.
On 08-05-2012 The two checks that my wife had deposited into our account now just bounced and now we had a fee of $24.50 for these bounce checks.
Our travel agent has been working very long and hard on trying to retrieve our money for us it has gone absolutely nowhere with your office. She works for Travelong in Summit NJ. Her name is Sharon Ansetta.
If we don't get any kind of response from you office ASAP we will be forced to putting this into the hands of an attorney.
And I will also be notifying our local television station called seven on your side investigator reporter.
Thank you for your time in this matter.
We have copies from our bank statement of these bounced checks!
Your Truly
Albert E Terhune Jr
Patrice Terhune
212 Essex Street
Stirling NJ, 07980
Home# [protected]
Patrice's Cell# [protected]

We were so excited that this day of our honeymoon was here and we were so excited to have finally visit the beautiful island of Jamaica but at the end we left extremely disappointed. We stay at the Poolside villas and pay to have room service all day from 7AM to 10PM... many calls sometime back to back and no answer... the only time we were able to get room service the tray stayed on our patio table until the day we left. Getting ice was a problem as well then you would go to the lounge and they say it will be fix apologized but nothing happened. To be honest it was not worth the $2500 we pay for a 4 day stay. I would like to give Sandals another chance but I would definitely like refund for the service I pay and did not receive.

Arrived fir my week stay Aug 22

Arrived shortly before 3pm

Room was not available.at 3pm when we arrived, and is still not available at the time of writing Joe 4:55 almost 2 hours later

Book number [protected]

Woodall

[protected]@gmail.com

I also had to call 1-800-sandals to lodge this complaint which was a costly long distance call for me which needs to be refunded

On December 30, 2020 I booked a trip plus airfare through Unique Travel Corp for 9 people travel to PROVIDENCIALES, TURKS & CAICOS (PLS). This trip was advertised to me as a refundable trip due to the current Covid-19 Pandemic. Several members of my family have contracted to the Covid-19 virus and are no longer able to travel or gain entry into the PROVIDENCIALES, TURKS & CAICOS (PLS) due to their new regulations requiring a negative test and vaccination records. Unique Travel has issued a refund for the rooms that purchased but is telling me I must work with American Airlines for any refunds and extensions on expiring vouchers. This evening I spoke with AA customer service department and they cannot refund me or extend my credits because they were purchased through a third party vendor at a Group Rate. I booked my entire trip on the same credit card at the same time but was provided 3 different confirmations. Unique Travel and the Sandals resorts are refusing to assist me in this matter. Mark Donelan

Hello my name is Nakesa Johnson, I stayed at Sandals Negril for a family wedding from August 12, 2021 until August 16th 2021. We explained we needed distilled water for a C pap breathing machine. We were told that the distilled water will be put in our room by the end of the 1st night.. The water was not there I contacted the front desk they told me they were not able to get the water and we would have it for the next day. So against manufacturers and doctor's instructions she used bottle water at the resort for her machine. The next morning again I contacted the front desk asking for the water and again was told that it would be in the room at the time we return from our excursions for the day and again it was not there. We were told that no one relayed our message that morning and still no water so again she had to use the regular water available at the resort. The next day was the wedding and as we prepared our loved one for the wedding we then went back to our room to shower and get ourselves ready we had no wash cloths. When I went out into the hallway and asked one of the staff for wash cloths I was told there were no wash cloths available at that time they would bring us some later I explained that we needed to prepare for a wedding how are we going to shower without wash clothes. At this point I was fed up I contacted the front desk and asked to speak to a supervisor. I then explained to the supervisor all of my concerns for what had been taking place on the resort as far as the water the wash cloths and the availability of certain specialty drinks. He assure me the water would be there that evening. I picked the bottles up from the front desk and when my sister opened the first bottle the seal was broke and there was no seal on the bottle, we also noticed the funny smell. It appears to have been opened and contaminated. The other bottle was perfectly intact. An abundance of wash cloths were then delivered to the room also after the complaint. As for the drinks, I asked for 3 days for a Bob Marley Cocktail I was told that they were unable to make this drink because there were no mango puree available and I was told this for 3 days which is unacceptable. Miraculously when I complained to the manager the next morning the drink was available at the bar. On Sunday evening again after our room had been serviced we were left no wash cloths and the extra ones we had from before had been removed as well. So again I notify the manager. I am very disappointed at the sub par service I received during my stay. Basic amenities should always be ready and available. I am un sure why something as basic as wash cloths were not being provided daily. Most importantly the disregard for my sister's medical needs are deplorable. To say we are disappointed is an understatement.
I do appreciate the response from Mr Stuart Jones it is just disappointing that it took 3-4 days to rectify the situation.

Nakesa Johnson
[protected]@gmail.com
[protected]

My wife and I have been rather disappointed with our accommodations at Sandals La Toc. Upon arriving to our room Sunday evening 8/8/21, we noticed a large amount of ants in the floor. We also noticed that the sliding patio door would not shut completely. First thing Monday morning we alerted front desk staff about the 2 issues. It is now Friday 8/13, and as far as we can tell, nothing has been done to resolve either concern. I ended up killing the ants myself for several days in a row and have gotten rid of the majority of them. The patio door continues to not shut completely making the room stay rather humid.

I'm addition to these issues, we were frankly very disappointed by the room itself. The room we are in is NOT represented well by the online photos. The furniture is outdated/different than shown in pictures, the bathroom mirror light doesn't work, and the size of the room itself is not accurately represented by the pictures. We also read on the Sandals website that we would NOT need to bring outlet adapters to use our standard American outlet appliances. We were frustrated to find that there are only 2 standard outlets in the room. Neither of which are in the bathroom. I have been unable to plug in and use my razor, and my wife unable to use her straightener and curling iron in the bathroom with the aid of a mirror. We would have appreciated this fact being made known when booking the room so that we could have brought outlet adapters with us. Lastly, the ceiling fan in our room is very unstable and can only be ran at the lowest setting without rattling and swinging somewhat violently.

We have also been slightly disappointed with both the food and the service from some of the staff. While some of the food was excellent, on a whole the quality is not what we have come to expect from Sandals. Several of the staffs people have also treated us abruptly and with a general sense of unfriendliness despite us treating them with the upmost respect. Again, the service was not up to par with what we expect from Sandals.

My wife and I chose to get married and honeymoon at a Sandals Antigua last year. We had a terrific experience with nothing but good things to say. But after our stay at the La Toc resort, we will unfortunately have to think long and hard before we choose to vacation with Sandals again in the future. My wife and I both agree that we would not recommend La Toc to any friends or family, nor would we ever make plans to return to this resort based on the experience we had.

Absolutely not worth the money! The general manager Peter Fraser is rude if you try to voice your concerns about the conditions of this horrible resort. The pool and rooms are filthy bugs are everywhere. We were in a butler villa and it was extremely dirty and when we complained it fell on deaf ears. Also before we actually arrived to this resort we sent Mr. Fraser an email questioning the $301 we had to pay to the Government of Grenada and he immediately responded to us and said it would be refunded to us a soon as our stay here was complete we would receive the check for the $301 in 2 weeks. But guess what, Its almost 5 weeks later we have received no refund check and now no one from Sandals has returned our 3 emails .What a horribly run resort with 50% of the staff being rude and dismissive. Also this is how they treat loyal customers considering we go to 3 different Sandals resorts a year for the past 5 years. Also we spoke to people who were there for their first trip to Sandals and they room put in rooms that were absolutely horrific with a late check in. STAY FAR AWAY FROM ANY SANDALS RESORTS BECAUSE ONCE YOU GIVE THEM YOUR MONEY YOU MEAN NOTHING TO THEM!

My name is Ulanda Afifi, my boyfriend and I did a Vacation at the Halcyon Sandal resort in ST Lucia, onJuly 26 2021 we went on the Speed Boat Tour which is provided by an independent third party, JJ Touring Service Inc, contact details as follows

JJ`S Touring Service Inc
p.o. box LX6514
St.Lucia
Attention: Mr. Gerald Feelix
Email:[protected]@gmail.com
Tel([protected]/7493
FAX:[protected]
James Smallwood recieved injuries doing this tour, while snorkeling, the captain of the boat ordered him to return to the boat as it seemed he was uncomforable in the water, the captain assitance explain that he should be pick up, while they were in discussion James Smallwood follwed the captians oreders and swam back to the boat, the captian dint notice he was at the boat and turn the engine on and the propellers on the boat cut him up, he recieved in the left leg a torn vien and ten stitches and the right leg he recieved 5 stitches...
please help us in this case as it seems he got away with it...

My contact info:
Ulanda Afifi
[protected]
[protected]@rocketmail.com

I attended a wedding as a guest on 6/24, and checked out on 6/27. Upon check in, we were told there was a 400.00 hold that needed to be placed for incidentals. I gave my credit card for this purpose only! Everything was paid prior to arrival and my card was not used for booking or anything except for check in for incidentals. While there we took a tour which we paid for without debit card. Upon check out, we were told no charges was applied and the 400 hold would go away. I checked my account and noticed a hole of 416. I went to the front desk, and asked about it and I was assured no charges applied and it would go away as it was only pending. When I go back home to the states, the charge had fallen off. The next day I noticed another charge in the amount of 832.75. I immediately called back to the resort, to get help with this! I have sent several emails to people within the company showing them, as they do not see I should have a charge. I even called with my bank on the phone.