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Samsung review: Terrible customer service #samsung support, #samsung help, #samsung facebook, #best buy

Marjorie Hawthorne of US

Feb 12, 2026 1:01 pm EST

Verified customer

Featured review

I bought a refrigerator from Best Buy and it turned out to be defective. After many torturous long phone calls with Samsung customer service I was given an e-coupon to purchase a replacement through samsung.com. The new refrigerator was delivered when they came to pick up the defective one.

As it turns out this refrigerator is also defective. It has the door open alarm going off at all hours, the interior lights don't come on, it is blowing cold air out from the freezer hinge side and it is making loud noises.

This time they want the defective refrigerator returned to the warehouse before they will issue an e-coupon. That means we would be with a refrigerator at all for at least a week.

Samsung's customer service is horrendous. It has taken hours and hours and hours on the phone, often on hold to get me nowhere.

Recommendation: DO NOT BUY SAMSUNG APPLIANCES!

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Samsung Contacts

Samsung phone numbers

+1 (800) 726-7864

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Mexico

8800 555 5555

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33%
Confidence score

Russia

444 7711

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100%
Confidence score

Turkey

1800 407 267 864

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14%
Confidence score

India

1800 228 899

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100%
Confidence score

Malaysia

1800 588 855

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Vietnam

+82 222 550 114

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33%
Confidence score

South Korea

+44 330 726 7864

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33%
Confidence score

United Kingdom

+353 818 717 100

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Ireland

+61 130 042 5299

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Australia

+64 800 672 6786

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New Zealand

+42 800 726 7864

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Austria

+32 22 012 418

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Belgium

+45 70 701 970

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Denmark

+33805 504 504

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France

+49 619 6775 5566

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Germany

+39 800 726 7864

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Italy

+31 889 090 100

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Netherlands

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Norway

+351 808 207 267

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Portugal

+34 902 172 678

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Spain

+46 771 726 786

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Sweden

+41 800 726 7864

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Switzerland

+86 400 810 5858

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China

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Japan

+63 24 222 111

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Philippines

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Singapore

+27 860 726 7864

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+94 115 900 000

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+66 26 893 232

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100%
Confidence score

Thailand

+971 800 726 7864

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100%
Confidence score

UAE

+54 800 555 7267

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Argentina

+55 800 124 421

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Brazil

More phone numbers

Samsung emails

info@samsung.com

100%
Confidence score: 100%

Support

Samsung address

129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)

Samsung social media
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Feb 17, 2026
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