Samsung

Bought Samsung RSG257AAWP 2 months ago - Icemaker doesn't work - Refrigerator can't be leveled on a level floor, Door hinge or cam bent. after no less than 5 different service techs ordering parts and working on this Samsung RSG257AAWP no one can fix it. New Circuit Board, New sensors, New Faceplate Nothing fixes the Icemaker. No one would even want to address the other problems till the Icemaker was fixed. Finally gave up and told me I was going to get an exchange. After 3 grueling weeks on the phone every day for at least an hour per session finally was told they would give me my money back, not an exchange! We'll see how long that takes...Very Poor Customer Service -Bought the unit on sale from Sears and they told me to come in and pick a different Refrigerator but no sales now... Wouldn't you know it -Shame on you Samsung and Sears! Stay away at all costs. Here are Samsung Customer service Phone numbers that were very very hard to get -Executive Customer Relations [protected] and Case Management [protected] Don't believe anything any of these people tell you and they can't ever find the notes from the last people you talked to - Even if you get names they don't know who you are talking about. I had to start over 3 times.

Our MD at SISO in Bangalore has suddenly behaving like a Hitler, he has made mandatory log in time as 8:00 AM in the morning, how can we have BF, and he also has informed the cafeteria staff to stop providing BF at 8:15 AM, if we come late half day salary will be cut, this is really disgusting and we still cant believe whether we are in Independent India, he is from Korea and gives the answer that Indians are lazy so he is behaving like this, who the hell is he to criticize Indians, I urge the labor ministry to take serious action against this Hitler MD and provide relief to poor workers(slaves) like us.

I purchased a samsung printer on or about February 2009 and the printer stopped working in October 2009. I was sent a replacement as they repaired mine. The replacement was defective also. A hold for $200.00 was put on my bank account and I had to send the replacement back first. I sent it back but they can't find it. So I have no printer, no refund and a h old on my account. I have been dealing with them since October. I get promises of being called back but it does not happen. I will never buy samsung again and I will warn as many people as I possible can.

Our family received a samsung digital camera (S860) for a christmas gift last year. The camera is still brand new, never hardly used, now it is freezing up, not taking pictures, not turning on etc, we don't have a receipt, I called them and the said, sorry out of warranty, not even a year yet! I asked how much to fix, the quoted $160.00! Can you believe this. I even asked leslie what she would do, she understood my compliant but said samsung's policy can't do anything about it. We cannot afford this right before christmas! What can I do? A person would think that a company worth millions could help us out, i'm very upset with samsung!

Hi,
Below is the information. Please block the mobile.

Name: PARICHAY BOSE
Address: Sudarshan Appartment, Flat No. - 3, Right Bhusari Colony, Kothrud, Pune -411038
Permanent Address: 15/14 Chowbaga Road, Kolkata - 700039
PAN number: AKYPB4873C
Phone model: SAMSUNG DUOS TOUCH (SCH - W299)
Make: SAMSUNG
Last used No.: [protected]
E-mail for communication: parichay.[protected]@gmail.com/parichay.[protected]@amdocs.com
Missed date: 6 Dec, 2009
IMEI No.: [protected]

I have a new SIM of reliance with the old number ([protected]) activated on 9 Dec, 2009.

I shipped a not working monitor to be repaired under warranty in mid September 09, received email within days that it was repaired and being shipped back, and waited for weeks prior to calling for tracking #. They informed me it was never repaired, and that the part needed to repair was back-ordered. After numerous additional calls to find out status, I found out that the product was not entered into the repair process correctly, so it sat in limbo. After 2 months, I was told a monitor would be shipped out. It arrived broken. Each and every call to Samsung has been non-productive. No one ever calls back when they say they will with a status report. The company seems totally clueless. It is now approaching 3 months with no working monitor. It should have been an easy repair, but although I did like the monitor, I will NEVER buy a Samsung product again. When asked if I could speak to someone to register a complaint with how my claim was handled, I again got the run around. This tells me they really do not care about the customer, so I will bring my business elsewhere. Consumer beware!

Samsung Bio sleep air conditioner purchased during May 2009. Service people nerver came for check up. Now as there is zero cooling effect, mal functioning of compressor unit suspected.Early redressal requested Address;Dr.S>A> Zindha Nainar, 1/636 Monthoppu 8th Street Collectorate post, Ramanathapuram, Ramanathapuram Dist TamilNadu Phone [protected]

Dear samsung mobile,

I am huge fan of samsung products, the only phones I buy are samsungs.

Untill recently I had bought the samsung omnia i900 and I have been having a major screen alignment problem. I cannot sms much less enter my pin correctly.

Is there a solution to this problem ?

Please assist.

Your faithfull samsung fan.

Rashpal sen

E-mail: [protected]@hotmail.com

I purchased a Samsung 40in LCD TV which broke down after less than 4 months use.

On contacting Samsung Customer Support I found their staff to be rude and obstructive. They were not the least interested in my problem (no picture on the TV, only sound) but instead droned on about Samsung's policies and procedures.

Eventually they agreed to arrange for the set to be repaired by a company based 50 miles from my home. There was a delay of about one week before the TV was collected. The engineer told me that the LCD panel had failed and commented that this was a very common fault with Samsung sets.

A further 3 weeks later I am still waiting for the TV to be returned to me. I have phoned Samsung again to chase up the repair and was passed from one person to another before finally speaking to a very abrupt and bored sounding woman who answered almost every question that I asked with a curt "No".

The tv cost me £750 and I have had about 13 weeks viewing from it.

I have googled "Samsung LCD panel failure" and have read dozens of reports of this happening and many comments about appalling customer service from Samsung.

I'm a mug who should have done my homework before parting with my hard earned cash to buy yet another Samsung dud.

Never again!

We have purchased a laser printer-ml 1640 from one of your outlet called m/s. Micro computers here in tiruppur, tamilnadu, india on 07/07/09 carring invoise no.312. We were told that the toner will print 2000 copies. But not. When we change the toner the printer does not accept the newly loaded toner. When we called for help samsung people were sent. Your people here explained that when second toner is loaded the printer has to be fitted with a chip which will not come with the original package. Hence we, the customer should bare rs.600 / - additionally for the chip.
Our quesition are
1. How can a problem be hidden by the supplier during the supply of a product?
2. Is it fare from your part that forcing your customers to pay excess amount in adding additional component for the sold product otherwise the product has to be thrown to the dust bin?
3. Is it true that you collect such charges from your customer like this once the sale is made?
Pl. Get back to me in my email: [protected]@yahoo.com or [protected]@yahoo.Co.In.

E xpecting your earliest action.

Re
Thiyagarajan

Although a company as colossal as samsung may not “feel the pinch” if they lose me as a customer, I do like to think that in my own little world that I do have an impact. Truth be told, it actually might be an impact when you consider what i’ve done.

Since acquiring my hlt-5075s tv from best buy two years ago (A fiasco in and of itself), i’ve had an ongoing issue with the tv. At first, I was surprised to see that the unit itself would not tune digital channels if it was turned on after being left on a digital channel. To remedy the problem, you had to turn the tv off on an analog channel, then switch back to a digital channel after nearly 1 minute of “warm up” once the tv was on. Getting this resolved was a big boon, but the problem persisted when turning the tv on when left off on component or hdmi inputs even after 3 visits from the repair tech, steve. This wasn’t a big deal to me and it seemed to happen intermittently. I went along for a few months waiting for it to bug me before calling samsung back. This, apparently, was a mistake.

You see, when I got my media center pc hooked up via hdmi, the problem occurred more frequently when our tv tuner was in use and I wanted to switch to the tv’s internal tuner so we could record shows and watch one at the same time. It isn’t an unreasonable request – after all, the tv was sold with a clearqam/atsc digital tuner. Upon calling samsung back for a repair, they sent their local repair affiliate out again. Steve showed up, motherboard in hand with the exact same firmware as the current board. Surprise surprise, the problem still occurs. This was, however, a few days before my warranty was set to expire.

I called steve and he escalated it to samsung. Sometime in april, I received a call from someone who said they were a samsung engineer and need more information to resolve the problem. I described the problem and was very hopeful for a fix. After nearly a month and a half, I called back and explained the situation to the samsung tech. She was very surprised that this issue occurred for so long and rather than send out another technician she was going to have it escalated to “executive customer service” so my tv would be exchanged. I was very pleased to hear this. Little did I know, ecr would become a pain in my life for the next 5 months.

The first call to ecr seemed to go well – I spoke with an agent, they concurred, and said they’d set up an exchange for a tv of equal size (50”) for no cost. They said it would take a few days for it to process then someone would contact me. A few weeks passed then I called back, and they said they didn’t know what happened and that apparently they went to a new system and it might have gotten hitched up like that so they resubmitted it. Minor hitch, I guess. I’d receive a call back in 14 business days or less.

14 business days came and went and I called back again, now frustrated that i’m not even getting called back and each time I call I need to re-explain the situation. The total time per call is between 20-30 minutes including hold time while they set up the various case numbers. Again, a few more calls went by. Mid-september I was told that I had been authorized for an exchange for an ln46b550, a 2009 model 46” lcd for an “out of warranty” exchange of about $500. I told the person that this was unacceptable due to what the previous person had explained. Not only was this tv smaller, it was $500 and it was an lcd with much higher power draw than my current tv so it would cost a lot more to run. The person became frustrated with me and I had to get back to work so I said i’d wait for the exchange people to contact me. Spoiler alert: they never did.

On october 7th, 2009 I called back and spoke with “liz”. Pretty early on in the conversation I asked for a supervisor after explaining that I wasn’t receiving callbacks and was becoming very annoyed. I was on hold for 11 minutes while liz tried to “track down a supervisor” before she came back and said she spoke with one (Really?) and that she’d set up a “case review” so someone could look at my case. After it was completed, someone would contact me.

On november 16th, 2009 I called back to inquire about the status of the case review. I was told by “craig” that the case review was completed on october 7th and that the original case manager was overruled by exchange department because my tv was out of warranty. I tried explaining to him that my warranty was in fact valid, then he proceeded to say that they had extended it. The warranty wasn’t extended for a repair, ever. When I purchased the tv, I was told to go online to register the tv for a “free 3 month warranty extension” that apparently screwed me for this repair. I got a bit heated with “craig” for which I apologized, when I was attempting to explain that the original problem was never fixed and he said he couldn’t extend the warranty a second time when I suggested that instead of an exchange. Before hanging up, craig said that he would try – if i’d hold – to extend the warranty again. Craig said he’d get that set up for this “one last repair” and that he’d give me a call back within the next 15 minutes.

That was at 12:30. It is 1:51.

Samsung, know here and well that your outsourced customer support has cost you this customer. I called your reps from a samsung phone, staring at my samsung ht-db600 home heather system below my samsung hl67a750 tv in regard to my samsung hlt-5075s tv. I’m personally responsible for the sale of another hl61a750 and an ln46b550 to other friends and family. While it may not be much in the grand scheme of things, know that my crusade doesn’t end here and now with this blog post. My voice will be heard, and you’d better bet that as far as my reach extends, that voice will be saying “do not buy samsung, and here is why.”

I have samsung cdma sch-f679 it has problem of restarting without loading the OS.

I am writing you this letter regarding my Samsung Plasma Television 42” HPR-4252X/XAA that cost me $2200 in July of 2006. Recently, in July of 2009, vertical lines appeared on my screen so I called Samsung Customer Support and after being on hold for an hour they were able to give me a number of an authorized television technician. I contacted the Samsung authorized technician and requested they assess my TV, I was charged $100 for the visit. It turns out that the Main Panel has malfunctioned and replacement and labor would exceed $1600. This amount exceeds the cost of this television, its depreciated value and any other new 42” or larger television of a reputable make, basically with $1600 now in days you can get any TV you want.

Let me just mention that this television is only used 3-4 times a week and for a couple hours a night in a very clean environment. It has not been abused in any way, has been in the same place since the beginning and has not been around children. Once this problem started I have been attempting to get some help from your customer support which I found to be very unsupportive, inconsistent, rude, frustrating and kept directing me to different departments that would give me inconsistent answers and useless information. I felt frustrated and played with. After this poor customer service I decided to escalate the issue and make a claim to the executive department. They said I would be contacted in 1 to 3 days with a resolution. After more than a week, and no call from Samsung, I decided to take the initiative and contact once again Customer Service, I spent 2 hours on the phone explaining the problem and telling them what the technician told me. The Customer service agent was trying to be helpful by telling me that they may be able to extend the warranty or pay for the parts, but not the labor. Unfortunately I could not get any resolution as they were unable to find the part number and instructed me to call back with this information, then switched me over to another person which I had to once again explain my entire issue and was not of any help. I really don’t understand why Samsung can’t find the part numbers for their own products. I then called the technician, who would not give me the part number directly and told me that only Samsung can request part numbers. So, I had to call once again Customer Service to tell them to call the technician. What a waste of time! Another hour and 30 minutes of my life I can’t get back. After Samsung Customer Service finally knew the part number they told me that they can’t help me with warranty nor my claim, being inconsistent with the other Customer Service Representative. Really? After all this trouble I can’t get any type of resolution and inconsistent answers for everybody I speak to? I tell them that this is not what another agent told me and his only answer was and I quote “I am sorry but we can’t help you, if you want you can contact the President of Samsung to get a resolution, here is the address…in fact I recommend that you do”. What type of rude answer is that? Why do you have customer Service if they are going to “hot potato” it and throw it back to you…I am sure you have better things to do being the President. This IS why you have Customer Support…to help resolve customer problems and give excellent support. Which is not the case this time around. Your poor customer service attitude is pushing me to join the growing legion of unhappy Samsung customers for not doing anything to satisfy a frustrated client.

Let me just tell you that this has been a horrible experience. I am a Marketing Professor at a University (which I choose not to disclose), and in all my years of experience and teaching I have never seen such unsatisfactory customer service with no real support and a big waste of time. This may be the subject of my next customer service class; this is a typical case study to illustrate how large corporations can set themselves for failure. I am sure my students and their family will stay away from your brand. You are not supporting your products, rather disappointing your clients. The fact that I paid $2, 200 for a Samsung TV with a supposedly “top notch” quality product that goes bad after 3 years and the company does nothing to cure the damage is unacceptable. For that price I could have bought Sony, Sharp or any other reputable make. But no, I chose Samsung because I thought it was a quality product and a good investment. I have 2 other LCD televisions that cost me $1000+ each, 3 home theater systems $400+ each and a cell phone $150+….ALL SAMSUNG. I consider myself a loyal customer...and this is how I get treated? This is the loyalty you have with your customers? This is the type of customer support you want to have? I am a Professor and $2200 is a lot of money for me, especially in this economy and yet I still cannot believe that Samsung is not willing to at least have good customer support and help with the resolution of my problem.

I am writing you, not only because it was recommended by your unsatisfactory Customer Service, but because I hope that you understand my position and my loss and you’re willing to help with some type of resolution. You, out of all people, should know the value of your customers. I am truly upset with the outcome of this television. I believe that this is a defective TV and it should be either replaced or repaired. I am astonished at the fact that a $2200 product will give up after minimal use and short after 3 years. Should I stop choosing Samsung for electronics? Should I share this experience with all the people I know? I trust that you will help resolve my problem. After all, you should stand behind your product, reputation and expensive products…once believed to be of the very best quality.

Sincerely,

Raul A. Herrera
404.424.2787
[protected]@yahoo.com

Bought a 37” Samsung 5 series LCD TV on 23 Oct night with a HDMI DVD player for a total outlay of about Rs 50, 000. Called up the Samsung call centre at [protected] on Oct 24, saturday morning to get them to send an engineer for installation (wall mounting). Service docket no. [protected]. Was promised a service engineer would call and come down. Well a service engineer call on Oct 27. My wife works second half of the day and wanted service before 2 pm. The service engineer rudely said they could not give a time and he could land up at anytime! We only wanted the engineer to visit before 2 pm. Is that asking for too much? On Oct 29 another engineer called up. He was more civil. Again when my wife asked him to visit before 2 pm he said they could not accede to that since they left their offices after 12 noon everyday for customer visits! No contact after that –for a Rs 50, 000 product!

I was travelling at the time. I was ruing deciding Samsung over LG and Sony. On my return, I called the customer toll free number again on Nov 1, Sunday around 4 pm. I explained the situation and asked to speak to the manager to escalate. No escalation provided, but at least had the consolation of being told sorry and that the engineer should have visited at our convenience. Was promised service the same day or worst case by noon the next. But it turned out to be just a hollow promise.

There was no contact from the Samsung or service engineer side after that. I called up the toll free no. again (know it well by now) on Nov 2, Monday around 5.15 pm. I was fed up I asked for escalation to the manager or take the TV back. Again promised a callback in 30 mins from a superior to resolve the issue. No phone call. I called back at 6.00 pm and was flatly told by this customer associate that can’t have been promised a 30 min call back as their rule is two hours. The earlier person was new and promised me something he could not! Incredible! I got mad at him. Again I told him I just did not want the TV and could he either put me on to the manager to take the TV back. He then said the manager is not around, but he’ll put me onto the technical team who would sort this out. In any case he could not raise the tech team, so it was his turn to promise me a callback in 30 mins. I could not believe it. This person had told me another one could not give me a 30 min call back assurance and he himself was giving one to me. What should I believe? I could see that I could not get anything more.

30 mins later no call. Not surprising. After 45 mins I gave a call back around 6.30 pm. They again tried to raise the technical team, could not and said they are busy with another customer and would call me back in 90 mins. I gave up. Needless to day there was no call back.

So this is my story. Samsung LCD TV bought for 50K and despite numerous promises it is not installed for 10 days and counting. Call centre is pathetic as are the service engineers who called up. Reminder me of the bad old MTNL days 15 years ago when you had to stay at home for the engineer if the phone was dead. MTNL is far better now. Service within 24 hours many times. Not Samsung. The call centre staff really take the cake. One person contradicts the other. I’ve had 4 promises from them and every one of them broken. No escalation and hence no way for a more sensitive superior or a Samsung person to defuse the situation.

Four promises made by the Samsung service team, and all four broken. Moral of the story: Do not buy Samsung unless you don’t care about customer service. And if you do, do not go by any promise the Samsung call centre makes.

No wonder Samsung trails behind LG. Samsung products may be technically better, but LG’s products are cheaper and I’ve had fantastic customer service from them. My current 29” slim is an LG and I also have an LG DVD recorder. Once I just wrote a mail on Friday late night on their website and an engineer called and came at our convenience the next day and set it right.

I guess this is a choice Samsung has consciously made. I have been browsing the net and come across lots of customer service complaints on Samsung. An IT website had an article about Zutshi’s elevation to DMD and the first 4 e-mail responses on the site were complaints. Amazing given that the forum was not for consumers.

Caveat Emptor if it is Samsung. Never again buy one and try and wean everyone from doing so too. My last act being considered is taking the TV to Samsung HQ, inviting the press, and smashing it with a hammer. I can bear the loss and may even invest the time to do so.

I now ask only for Samsung to take back the TV and reimburse me my original cost. If pushed I will even take a discount and assume the balance was donated to Samsung with a hope they would invest it in customer service.

By the way, Samsung has a service centre in the next building to my residence.

Hi,

I bought this Samsung LCD in the month of July 2009. Its not been even 6 months that the Television has started giving problems. I had called the Samsung Service Center which never picks up a phone to register my complaint. Then I called this dealer "Rahul Electronics in Goregaon West, Mumbai" to contact Samsung Service Center to help me get my LCD repaired.
Well, service people did come, but they were unable to solve the problem.

Firstly, I am shocked to see a LCD going bad in less than 6 months and wonder if I should ever buy any Samsung products. Secondly.. I dont know wat to do about my television and can only think of exchanging with my dealer for a new one. But I still regret and wonder if the new replaced tv will give me the same problems.

regards,
Sheetal
Mobile: [protected]

I Subedar(Ex) Patit Paban Kumar purchased a Washing Machine Samsung 6.5Ltr Model 8501(Semi Auto) on 15 Oct 2009 from M/S Bhagat Electronics, Manimajra, Chandigarh(UT) vide their Bill No 2727 dt 15 Oct 2009. Butt inspite of repeated visits to them, telephonically requesting, through helpline (Tool free tele Nos)registered the complaint on 20 Oct 2009, after expiry of 08 days, neither no mechanic visited for installaion nor any response from SAMSUNG Company reps till to date. Really I fade up to see this type of negative attitude of M/S SAMSUNG Company. I am just going to Consumer Forum today because their team has already snapped the sealed washing machines, photocopies of Bill, Receipt of cashmemo, etc because special service is being given by Consumer Forum for Defence Personnel and their families such type of commodities problems. They also advised today you sent the e mail, and wat for 24 hrs, then suit your petition to Consumer Court. On visiting the shop owner Mr Vikram Bhagat told me on my face this is headache of Company, if no rep has come there is no fault of us we havo to do nothing. Its simply behave with me. How we belive further to SAMSUNG products or their such type of distributors who never keen to their customers. Please take an immediate action to install the machine and ask the shop owner for use such type of behaviour with their customer after sales of products. Thanks and waiting for your reply.

I bought a Samsung disk from your dealer about three years back with a warranty of 5 years.
The details of disk is: capacity-80 GB, and number is SP0802N, P/N 0821J1FXB09143

This is to inform you that this disk has developed defects, the details of defects are as follows:

1. The hard disk is not working, neither its reading nor writing, It happened all of a sudden and I could not get the backup too.
2. The plastic on its back mounting the cable connector is made from the material of a very low grade quality that it is cracked at corner by it self, although this defect is not responsible for its read and write defect.
warranty expires in Nov. 2009 as per warrenty check http://www.samsung.com/in/support/repair/servicePolicyHDD.do
Sending some photo

I had bought samsung B210 cellphone on 15.03.09 from M/S Hotspot
Retails Ltd, vide Invoice #[protected] dt. 15.03.09 (Customer I.D.-
[protected] ). Within two months the set became unuseable because
of some fault. On 01.08.09 Isubmitted the set along with photo copy of the bill to the authorised service center at Saharanpur (west U.P.), who forwarded the set to Delhi/ Noida center of the company. After so many persuations I got back my set on 09.10.09. On receiving the set I 'm shocked to see that the ORIGINAL BATTERY was changed with a used old battery. I immediately brought the matter to the notice of the Manager of Samsung's own authorised service center, but he showed his inability, saying that he received the same and returning the same, because battery number was not mentioned in the service center's receipt. Either the battery was changed at the first service center at saharanour or at the service center Dehi/ Noida the fact is that the battery has been changed at the authorised hands of Samsung people. I'm the sole sufferer of the cheating which is a blot on the prestigious MNC Samsung. Would you like to take a suitable action in the matter to redressal of my complaint.
shariq ahmad
c/o [protected]@rediffmail.com