Samsung
Reviews and Complaints

I purchased a samsung dvd player for my husband's birthday the remote control was not in the box when he opened it 5 days after I bought it. I called the store where I bought it and they could do nothing. I called nsamsung and because it was more than 2 days since I bought it they could do nothing. Samsung expected me to buy a remote even though it should have come with the dvd player in the first place. And no where on the box, in the manual or on the player itself did it say anything about having 2 days to complain about the product. Samsung does not stand behind their products the just like to rip off their costumers.

Hello sir,
Give your attention for your customer please.
I am g. Rajan, joined in your customer list by purchasing a samsung mobile, model no c3212 for rs 4000 / - at poorvika mobile private limited, pallavaram & ndash; chennai - 43. The mobile started giving problem after third month as given below one by one and still it is given for service in your authorized service station at thambaram (Techno care) , chennai & ndash; 45.
Approached poorvika mobile and given for service to the authorized service dealer
1. In 3rd month & ndash; display problem
2. After 15 days - hang-up problem
3. The above two problems attended by mobile world chrompet your service station recommended by the poorvika mobile private limited where I purchased it. Repeatedly the same problem accurse and finally they formatted the software and again loaded. I have lost all the function in the mobile including calculator and special function loaded for this mobile by samsung and the same problem repeated for three times again and again.
4. At last I enquired thro poorvika and got the address of tambaram mobile service dealer techno care and here also after the service I got the again hanging problem. They said the mother board has to be replaced and it will take 20 to 30 days time (Mobile given to service today i. E. 15/12/10).

Date of purchase : 22.3.2010

20 & ndash; 40 days kept with the service station for service at various times and

Again now for 20 & ndash; 30 days to replace the mother board the mobile will be with the service station as per the service personal statement.

More than 20 times up and down transport expenses from my residence (Maraimalai nagar to tambaram 20 kms, and to chrompet 26 kms) and telephone enquiries and even the problem not yet rectified. The working hours of the service station is 9.00 am to 6.00 pm in tambaram and this is the time for us to go for office and every time I have requested my higher official for permission / leave to give and to collect the mobile after service. Is it possible for me?
Now sir please think of me, I have purchased this mobile (Dual sim) only to use with enjoyment and not for investment purpose. For a middle class family like me this is too much of headache and how we have a faith of your products. I requested the poorvika mobile private limited to replace the mobile but they refused and again they recommended to go for another authorized service dealer at tambaram. Here also the same struggle is continuing and what I want to do further? The warranty will go in another three months. The used time may be in hours or some days only. Please give a favorable reply for me and please concentrate in your service part also to help your valuable customers.
Regards
G. Rajan

We have purchased samsung - duos - sch-259 dated 26.09.2010 but unfortunately after few days a hand set hanged on dated 10.12.2010, we have given the complaint to samsung dealer mobizone, metro plaza, meerut city - u. P, they have formated and re-installed the software, but after few hours on the same day the hand set comes back to service centre for the same problem theay now suggest us that go to another samsung service centre as we have lot of work load for repairs it seems that they do not want to take warranty repairs in thier shop. We request them to give us standby mobile phone as we are using two connection in this phone and our business get disturbed they asked for 15 days to replace the mother board, kindly let me know who will resposible for this type of bad products

I had purchased a samsung mobile phone (Model no. E 2130) from nu - york, 1, r. N. Mukherjee rd. , kolkata - 700001 on 05. 05. 2010. On 18. 11. 2010, the display of the mobile suddenly started blinking, on the next day, i. E. On 19. 11. 2010, i went to karuna management services pvt. Ltd. , authorised samsung service centre, meridian plaza i, 207, c. R. Avenue, 2nd floor, kolkata - 700006 for repairing the same as the warranty period exists. (Sl no. Rd92295915h, imei / rsn no. - [protected]) i have deposited my mobile but without any information about the type of fault as no engineers were available at that time. After several contacts, i have made over the telephone, on 23. 11. 2010, i was told that the problem is in the mother board and the mother board is required to be changed. Though i have given two mobile nos. (Open for 24 hours a day) , the service centre did not bother to inform about the whereabouts of the mobile. During the period from 24. 11. 2010 to 10. 12. 2010, me & my wife had contacted several times over the phone and were told that no new mother board of the model was available. On 11. 12. 2010, i have contacted the service centre no. ([protected]) and was told to contact with ms. Sampa sarkar, manager of the service centre. I contacted ms. Sarkar over the phone soon and was told to receive the mobile on the same day, i. E. On 11. 12. 2 - 10 after 5. 30 pm. I went to the service centre and informed about my discussion with ms. Sarkar. Ms. Sarkar was not in the office at that time and i was told that i would receive the mobile only on next wednesday. When i argued, i was told to wait for half an hour. I got the delivery at 7. 00 p. M. When doors of the service centre were about to shut down. I had requested a person of the centre to enter my sim card in the mobile and he did so. At that time, the problem was not there. Today, i. E. , on 12. 12. 2010 at around 1. 00 p. M. , the mobile started blinking again. Soon, i contacted the service centre over the phone and was told that after first service this type of fault occurs often. I was also told that this type problem is very common in e 2130 model. I was told to contract the manager tomorrow. I have purchased the mobile for rs 2850 / - from my hard earned money. What shall i do ?

The black toner cartridges k409 for the printer specified above are supposed to last for 1, 500 pages, but I can usually print about 500 pages, and *in draft mode*...

I made an enquiry with all the details and the only reply I got was what model the printer is, although I had specified the model in the online form.

After that (And I did kindly reply with the model specs, although I had already given them all the details) , I haven't heard from them, not even to know if they got my email. (As I didn't get a reply after my second email I asked them if they got my email, still no reply... )

I print a lot of music and I did ask them if music perhaps needs more ink, but I didn't get any assistance.

I had received the following letter in response to my CV submitted to some jobs website.
Dear Candidate,
Your resume is shortlisted online for some of the vacancies in our company. Interview letter is attached herewith, kindly go through it for further details.
Regards.
HRD.
The place of interview was not specified but they were keen on the deposit of Rs.8850 by cash in the account A/C No. [protected] in the name of Sunil Yadhav. I have attached the copy of the scanned letter

I have recently received response to my shipped mutlifunction scanner problem. The unit was damaged in shipping, one month ago. The response I received yesterday and today was that it was damaged by ups, their shipping partner, and that my more broken unit is being returned to me. Thanks.
This is the age of passing the buck when it comes to customer service, but I have to say, that samsung one upped it this week.

I am extremely displeased with their lack of solutions offered, cold and internally worded response (Oow etc. Which I believe means that it is now out of warranty). Samsung, the manufactures, staples, the partner supplier and ups the shipping, share blame, but it appears not one is looking to share ownership for a solution for a customer who is now out $250 for a multifunction printer/scanner that never really worked. Thanks samsung, you are brutal.

Samsung message to me yesterday, first message I have received regarding my printer shipped over a month ago,
Hi,

Please be advised

As per the receiving department

This unit is oow and also damage in transit to hinet, pictures attached, I still waiting for the pop from this customer, unit still waiting on invalid
The reasons unit became damage on transit was:
-improper box, not original and not adequated for the product size and weight
-no packing stuff (Paper is not acceptable)
-no corners or edges protection

Under this condition, ups will deny any claim submitted on this condition.

The unit is ready to be send back per physical damage

Thanks

job card number-3824. problems- 1. 4, 5, 6 numbers not working on touch. 2. if i open the slide to type sms there was a software error comes on the display. 3. i cant hear the incoming and out going calls voice. response from the service centre was they took the mobile for the past 15 days and they rectified only the 4.5.6 numbers touch function. i have surrendered the mobile to the service centre on 12.11.2010. they lost the camera key. suddenly i asked them where is the camera key like that. then once again they gone inside and arranged the other mobile camera key to my mobile. but they lost my mobile key. but after all that my mobile is still under the same problem. software not installed and i dont know whether the strip was changed or not. and i cant voice of calls.still now i am speaking through the open speaker. all the buttons in the keypad was gone inside the frame. while i am asking about that they are telling reason was, strip was changed to your mobile thats why it is like that. if you use continuosly it will be ok like that. after all that there was one new problem occurs on my mobile that was when i use to touch the display it was faded. like the waves coming on the display. then i today gone to service centre to solve the problem once again. again they asking my mobile for service. this is the response from the service centre.

I have purchased a samsung galaxy 3 ( GT-I5801) last month from the mobile stores, hosur. Ever since, I am having an issue with the battery. The battery life shows 70% and in another 10 ~ 15 minuted, it says battery empty. I have not even activated APN and not using any other applications other than simply using for calls like a an ordinary phone and even then the battery life is poor and misguiding with the status. It is highly unpredictable and feels like any time I may be out of contact.
I have referred this problem to samsung and they have asked to go the nearest service point. They have collected the invoice details and phone reference and indicated taht they will call after 3 days. Even after one week, they are not responding. I have also informed to samsung help line and no constructive response.

Sivaram.
psiva.[protected]@gmail.com

Beware anyone with aspirations of purchasing a Samsung refrigerator! I have had problems with my Samsung, model #RS556SH, and according to the information I have found online, it seems Samsung is not a reliable refrigerator manufacturer. Not only that, but their customer service absolutely stinks! I have had three problems with the refrigerator side of my Side-by-Side, and it is only five years old. My Best Buy extended warranty just expired, and the same problem is occurring again! I called Customer Service and they won't even sent a repairman out without charge because the manufacturer's warranty just expired. This is a well known problem, according to the Best Buy Geek Squad. The last repairman I had out here from Best Buy says that they get calls all the time for my model. I was hoping the company would offer me some relief. Any American company would have recalled such a poor product, but they refuse to even acknowledge that there is a problem with their appliance, which is directly related to their POOR design. Look online at customer complaints before purchasing anything Samsung, but especially refrigerators. This company will NOT stand behind their product. Lucky for me, I purchased an extended warranty from Best Buy, or this $1300 appliance would have already cost me over $2000! Regardless, I have lost time from work in order to wait and have my problem diagnosed, parts to be ordered, and a return visit to finally fix the problem. Refrigerators should be RELIABLE appliances, which last for 15 to 20 years with minimal repair, if any! This is VERY poor customer service and appliance reliability. Don't buy a Samsung, (unless you have money to waste).

We are 2 friends were purchased in cash 2 nos 40" samsung led 40c500 tv from reliance digital retail limited, city center mall, nashik by order no. [protected] 0n 1 non. 2010 with the assurance that samsung will come and do a wall mount install within 2 days. 1 piece was mounted with fixtures in product box but my tv is not fitted still now on date 20. 11. 2010 due to non availability of fixtures. I have called their service number every day and each time, some one will be give me the assurance that a service engineer will come in 24 hours. It has three weeks. I am very disappointed from samsung, as purchase of very established & trusted samsung product. I want to change led tv with fixtures packed in product box. Otherwise in future i will not purchase samsung products & convey this massage to all my relatives & friends.

I am based in india and was visiting singapore in the month of jun 2010. I had purchased a tv from kio indpark 2 on 17 jun 2010. The details are as follows:-

Dealership - gain city
Amk showroom
8 ang mo kio industrial park 2 singapore - 569500

Tax invoice no - psinv-[protected]
Tax invoice date - 17 jun 10
Sales person - leo toh/1039
Transaction no - t0020514
Description model - samsung lcd tv 37 inch, la37b530p7mxxs
Serial no - bj4k3mrz200211m
Cost - 799 sgd
At the tme of purchase I was told that the tv would have international warranty. After use of just about 5 months the tv has become defective here in india. Whwn I took it to the local samsung service centre here in visakhapatnam, india I was tld that the tv has no international warranty as no international warranty card has been given to me by the sales person. I have been told that the lcd panel itself has become defective and it will cost me about 25000/indian rupees almost equal to 800 sgd same as the purchase cost of the tv. I am shattered by the deceitful behaviour of the sales team where in I have been intentionally duped by selling a defective tv and by not being give the promised international warranty. I have been calling the feedback hotline from here but have not got any positive response from anyone rather everytime I m told that someone would call me back. I am writing to you with the sincere hope that my issue will be addressed at the earliest by communicating with the local service centre whose address is given below

Samsung electronics
Authorised samsung service centred. No. 52-10-10/1/6 first floor
Aspen towers, resapuvanipalem,
Visakhapatnam, india - 530 013
Tel : (Country code) 0091 - (State code) 891 - (Tel) 2549586 or 2598113

You are requested to intimate me the final decision on the subject and to the local servicing centre at the earliest

Sender:-
Lieutenant commander rajneesh kumar dalal
Address: -

17 padmini, naval park, near naval base, visakhaatnam, india - 530014

Tel : (Country code) 0091 - (State code) 891 - (Tel) 2811462

Cellphone - 0091-[protected]
 
I was visiting the great city of singapore and I thought may be buying a samsung tv wont be bad idea since samsung products were supposed to be more reliable. So I found out a dealership and ordered a 37 inches lcd tv costing me 800 dollars. I came back to india and started using the tv, it ran fine for 2 months and then just one night the screen went blank. I called the local authorized service centre and the samsung helpline. I was told to send the tv to the service centre. After one day I was told that lcd panel and the pcb of the tv has gone bad and needs to be replaced. And the tv has been purchased in singapore hence it can not be done under warranty and I would have to pay a sum of rs 25000 in cash if I wanted it to be repaired. This is such a bull ###. You buy a product from a multinational company, which sells it on the name of international warranty. Fill a warranty card and then it turns out its not even valid in india. So one has to shell out double the cost in less than 3 months. Samsung company you are such a pity and I am going to spread awareness about your products using all means including internet on everysite to show how you treat your customers.

Place of purchase
Dealership - gain city
Amk showroom
8 ang mo kio industrial park 2 singapore - 569500
Tax invoice no - psinv-[protected]
Tax invoice date - 17 jun 10
Sales person - leo toh/1039
Transaction no - t0020514
Description model - samsung lcd tv 37 inch, la37b530p7mxxs
Serial no - bj4k3mrz200211m
Cost - 799 sgd

Local authorised service centre
Samsung electronics
Authorised samsung service centred. No. 52-10-10/1/6 first floor
Aspen towers, resapuvanipalem,
Visakhapatnam, india - 530 013
Tel : (Country code) 0091 - (State code) 891 - (Tel) 2549586 or 2598113
 
Thanks for using complaints india
Defective lcd tv within 3 months of purchase not being repaired
Complaint id: 7251 2010-11-16 posted by: rajneesh
Your complaint code is:7251. Please note this down.
"you will need the complaint code to check status of your complaint. "

I am based in india and was visiting singapore in the month of jun 2010. I had purchased a tv from kio indpark 2 on 17 jun 2010. The details are as follows:-

Dealership - gain city
Amk showroom
8 ang mo kio industrial park 2 singapore - 569500

Tax invoice no - psinv-[protected]
Tax invoice date - 17 jun 10
Sales person - leo toh/1039
Transaction no - t0020514
Description model - samsung lcd tv 37 inch, la37b530p7mxxs
Serial no - bj4k3mrz200211m
Cost - 799 sgd
At the tme of purchase I was told that the tv would have international warranty. After use of just about 5 months the tv has become defective here in india. Whwn I took it to the local samsung service centre here in visakhapatnam, india I was tld that the tv has no international warranty as no international warranty card has been given to me by the sales person. I have been told that the lcd panel itself has become defective and it will cost me about 25000/indian rupees almost equal to 800 sgd same as the purchase cost of the tv. I am shattered by the deceitful behaviour of the sales team where in I have been intentionally duped by selling a defective tv and by not being give the promised international warranty. I have been calling the feedback hotline from here but have not got any positive response from anyone rather everytime I m told that someone would call me back. I am writing to you with the sincere hope that my issue will be addressed at the earliest by communicating with the local service centre whose address is given below

Samsung electronics
Authorised samsung service centred. No. 52-10-10/1/6 first floor
Aspen towers, resapuvanipalem,
Visakhapatnam, india - 530 013
Tel : (Country code) 0091 - (State code) 891 - (Tel) 2549586 or 2598113

You are requested to intimate me the final decision on the subject and to the local servicing centre at the earliest

Sender:-
Lieutenant commander rajneesh kumar dalal
Address: -

17 padmini, naval park, near naval base, visakhaatnam, india - 530014

Tel : (Country code) 0091 - (State code) 891 - (Tel) 2811462

Cellphone - 0091-[protected]
 
I was visiting the great city of singapore and I thought may be buying a samsung tv wont be bad idea since samsung products were supposed to be more reliable. So I found out a dealership and ordered a 37 inches lcd tv costing me 800 dollars. I came back to india and started using the tv, it ran fine for 2 months and then just one night the screen went blank. I called the local authorized service centre and the samsung helpline. I was told to send the tv to the service centre. After one day I was told that lcd panel and the pcb of the tv has gone bad and needs to be replaced. And the tv has been purchased in singapore hence it can not be done under warranty and I would have to pay a sum of rs 25000 in cash if I wanted it to be repaired. This is such a bull ###. You buy a product from a multinational company, which sells it on the name of international warranty. Fill a warranty card and then it turns out its not even valid in india. So one has to shell out double the cost in less than 3 months. Samsung company you are such a pity and I am going to spread awareness about your products using all means including internet on everysite to show how you treat your customers.

Place of purchase
Dealership - gain city
Amk showroom
8 ang mo kio industrial park 2 singapore - 569500
Tax invoice no - psinv-[protected]
Tax invoice date - 17 jun 10
Sales person - leo toh/1039
Transaction no - t0020514
Description model - samsung lcd tv 37 inch, la37b530p7mxxs
Serial no - bj4k3mrz200211m
Cost - 799 sgd

Local authorised service centre
Samsung electronics
Authorised samsung service centred. No. 52-10-10/1/6 first floor
Aspen towers, resapuvanipalem,
Visakhapatnam, india - 530 013
Tel : (Country code) 0091 - (State code) 891 - (Tel) 2549586 or 2598113
 
Thanks for using complaints india
Defective lcd tv within 3 months of purchase not being repaired
Complaint id: 7251 2010-11-16 posted by: rajneesh
Your complaint code is:7251. Please note this down.
"you will need the complaint code to check status of your complaint. "

I had purchased a washing machine but even after passage of 20 days no one frm comapny has come up to give demo and when I have contacted to the dealer he replied in very bad manner that it is not his responsiblity to send request fr the same
Address of the dealers shop : rahul refrigeration, shop no. 25 south patel ngr mkt new delhi 8

Name: r. Senthil kumar
Address: 12/10-1, 5-phoenix, premier colony,
Anbu nagar, madukkarai market (Po) ,
Coimbatore, tamil nadu, india.
Pincode - 641 105
Phone model: 3310
Make: samsung
Last used no: [protected]
E-mail for communication: [protected]@gmail.com
Missed date: november 8 th, 2010
Imei no: [protected]

Sir, I purchased a microwave oven micro gw73bd-b from vishal tv care fatehabad (haryana) india vide bill no.1615 dated 16-10-2010 and from the day of our purchase we are requesting to give demo for the functioning of the appliiance. we requested to the service centre of the company through the dealer as well myself also contacted the customer centre many time telephonically and every time service centre representative asked me to contact on number [protected] and then [protected] but these numbers were not available. then again contacting the s. c. i was asked to contact on the number [protected] and I contacted mr. hanuman sharma on this number on 3-11-10 and he assured me for the demo on the same but no one turned up. i again contacted the s. c. on 10-11-2010 and they noted my complaint number [protected] and after some time mr. rambir contacted me and assured to give the demo on that day i. e.10-11010 bu again no body came. i am say that the microwave is lying at our home asm showpiece and we cannot use that without proper guidance. kindly look into it and arrange the on site demo so that we can start using the appliance and also please take action againt the persons who have not taken my reuqest seriously.
Thanking you,
gurnam singh
[protected]

I lost my mobile on [protected] near melpakkam (Avadi) and I have raised a compliant in police station,
I have sent a mail to [protected]@vsnl.Net on 10-11-2010, thier is no reply whether they receive the mail or they need any additional information, so please trace my mobile.

Hi,

I have lost my mobile on [protected] near melpakkam (Avadi) , kindly trace and do the needfull, find the details of the mobile.

I have raised the complete in avadi station for the lost mobile and kindly reply me thier is any chance to get the lost mobile.
The last used no by me is [protected] and I have blocked the number get the number back and im using the same, you can contact me through this number ([protected])

Address : s. James raj (no : 4 kasthuri bai nagar, 3rd cross street avadi, ch : 54)

Phone model : samsung corby

Make : samsung

Last used no : [protected]

Email for communication : mailto:jamesraj1. [protected]@tcs.com and mailto:[protected]@yahoo.com (please send reply to both mail ids)

Missed date : [protected]

Ime no : [protected] (358040/03/010359/6)

James raj s

Omg! I just spent nearly an hour on the phone with samsung, the maker of my cell phone, trying to find out how to use the speakerphone feature!... When the first two ###s couldn't answer my question, they told me my phone doesn't have that feature!... When I told them I know for a fact it does, they shoved me off on someone else... Finally I spoke to a 'tech supervisor' who didn't know how to turn the feature on either!... I finally hung up in disgust and figured it out by trial and error! Everyone there was rude and stupid and totally incompetent...
Millions of smart, hard working people unemployed in this country, and jobs are going to ###s!
I will never purchase a samsung product again, ever...

This is uday, I lost my mobile yesterday (23/10/2010)
My mobile details:
Product:samsung s5350
Imei: [protected]
S/n:[protected]
Colour:metalic black
And my purchased date is 23/08/2010,
I purchased in anantapur, vasavi mobiles, police welfare complex, near tower clock, anantapur...

So please recover my mobile...

Samsung refrigerators are great... If you work in the appliance repair field. For $75 - $125 per visit you can rely on the constant influx of breakdowns of 'newer' appliances. We bought our samsung rs253baww in 2007 for a price that was not the most expensive, but nowhere near the cheapest. We trusted the salesclerk at bestbuy when he told us it was a great refrigerator (never again will I trust them). I usually do my homework and really shop around, for some reason I forgo the research and now I have a refrigerator that with the original price and all the service calls cost more than the best of the best. I do not want to continue to lose food or supplement any more repairmen's income so we have decided to call it quits and spend our christmas money on a new non-samsung refrigerator.

Good luck to anyone that ever buys a samsung product. They have the worst customer "care" I have ever had to deal with.

A big waste of time and a bigger waste of our landfills (3 years and they are junk? Horrible)

Bought a fridge nov.1/09 with no extended warranty. Started having issues app. 3 mths ago, water leaking into crisper. Have had it fixed 4 times, once including replacing back control panel and 3 times replacing or extending channel in which water runs or channels with a glorified duct tape. Called last wednesday oct 6th said would email or call within 48-72 hrs, same on oct.11, and also oct.13. Still no word. Warranty is running out and we're stuck with this!