"I I have 3 years of experience buying clothes in Chinese pages.
Two months ago I heard about sammydress and wanted to experiment. Unlike other sites, sammydress offers enough variety of clothes. Once the order is placed begins prepare time, which according to this page may take up to 7 days. Days pass and you do not know what happens with your order. If a garment out of stock they do not tell you, then you have to be aware of such things so that the order does not take longer than it should.
First problem: To get after-sale assistance must issue a "ticket" that takes 24 hours to respond. That translates into about 4 days or more negotiation.
Second problem: The online support "pre-sales" is ineffective. Do not give participants enough information and take too long to respond.
Third problem: They have updated what's in stock and what is not in stock. The fact that he paid with your credit card carries rates. If you cancel your order then you will have lost that money, which eventually sum and honestly account should not happen. Sammydress unlike other pages of clothes, does not offer gifts or discounts or additional bonuses like clearing your purchase.
Fourth problem: For some reason paypal rejects sammydress transactions.
I made three attempts to buy:
1. The first was canceled because it was a single coat and spent three days when it changed to "out of stock" and I was not informed. I canceled and lost 6% tax on credit card transactions.
Two. The second order I did at 3 days after repeated attempts at paypal to accept the transaction (that were not problems of credit card). After seeing the lack of seriousness of the company, I decided to cancel and lose again to 6% tax on the credit card, instead of having an unpleasant surprise.
Sammydress gave me a coupon of 8% discount on a purchase.
Three. The third order I did recently, to give an opportunity to take advantage of the coupon sammydress and I had been given. This order consists of 1 jacket and 1 pair of shoes. They spent three days and saw the condition of the shoes changed to "out of stock". Seeing this, I sent a ticket to ask if I should do replacement or, if that latter product had been mine. I responded that because the shoes did replacement WERE NO LONGER BEING PRODUCED. It seems too irresponsible of this company? One thing is that a product is finished, and another thing is to keep the page products are no longer being produced and they realize when exactly when someone pays for them atecipadamente.
Right now I'm on that problem. Like every time you need to send a message you have to wait 24 hours, then six days I have been in response response. The problem is that there are no shoes in my size (34 in China) that satisfies me. I will not buy ... just because ...
So: bad service, bad the attendance, poor customer relations ...
Not the first time it happens. If someone comes in and starts to see different products, several customers making the claim in the reviews of the garments saying what they say they are in stock garments and not true.
Sammydress told me that I'm responsible for the taxes. They are right. I pay taxes for products ARE AVAILABLE. It's not just me losing paying taxes for a product I wanted to buy and that they had in stock, and it really was not. That is misleading consumers and play with your money.
My best experience has been www.wholesale-dress.net. They have online attendance pre and after-sales 24/7 in English (also offer other languages). I once had a similar problem and how sorry they sent me a gift (and I did not pay shipping) within the same order I did. When you place an order you can see the status of each of the items (processing, shipped, etc.). Anyway ... I’m still waiting.
MM1306090819386705 09/06/2013 08:19:38 AM USD 50.90 Processing --
M1305171459093359 17/05/2013 14:59:09 PM USD 62.93 Cancelled --
MM1305171448452672 17/05/2013 14:48:45 PM USD 62.93 Cancelled --
MM1305171445447055 17/05/2013 14:45:44 PM USD 62.93 Cancelled --
MM1305171440113745 17/05/2013 14:40:11 PM USD 62.93 Cancelled --
M1305171430127714 17/05/2013 14:30:12 PM USD 62.93 Cancelled --
M1305171138538370 17/05/2013 11:38:53 AM USD 62.93 Cancelled --
MM1305171125525155 17/05/2013 11:25:51 AM USD 62.93 Cancelled --
M1305152223446530 15/05/2013 22:23:44 PM USD 63.02 Cancelled --
M1305142019570778 14/05/2013 20:19:57 PM USD 63.02 Cancelled --
MM1305141032519206 14/05/2013 10:32:51 AM USD 62.14 Cancelled --
MM1305130542566725 13/05/2013 05:42:56 AM USD 62.14 Cancelled --
MM1305121738461296 12/05/2013 17:38:46 PM USD 62.14 Cancelled --
MM1305121228589094 12/05/2013 12:28:58 PM USD 62.14 Cancelled --
MM1305121200084452 12/05/2013 12:00:08 PM USD 62.14 Cancelled --
MM1305120947221402 12/05/2013 09:47:22 AM USD 45.40 Cancelled --
The answer of your colleague on 24/06/2013 was that "he will cancel my order for me"; and "give a discount if I place an order in the future".
Again, if I cancel the order I will lose 6% of taxes already paid on my credit card for a product that you put deceptively as available on their website:
- Rang's response is a solution?
- I once gave me this coupon TRSK347UY 8% as compensation and found that you mislead people. I will not fall again making a purchase in the future.
Sammydress Again, I DO NOT WANT TO LOSE MONEY AGAIN. I lost money on 2 occasions with you.
Facing response of Rang, I proposed to send me a gift or give me a bonus for this purchase, and Ran replied that he will give me a gift. I then proceeded to do replacement. I sent Ran replace products yesterday 25/06/2013 and today 26/06/2013 he tells me the bag I want is not in stock and if I can ask for something in "ships 24h"; status.
By the way, the cost of the item I'm trying to replace is USD$34, 43 including shipping.
After I read Ran's response about product http://www.sammydress.com/product409184.html I automatically go into the pre-sales chat and ask the assistant if available and he says yes. According to the assistant the item IS IN STOCK and I can buy it.
who is cheating? I am paying with money, not with buttons. Why he is forcing me to buy whitin their limited range of "ships 24h" options. Is it not my right?"