Sally Beauty Supplyprice match/bait and switch

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a verified customer
Verified customer

Sally Beauty Supply claims that they do price matching. I found numerous chains that beat their pricing in a number of professional items. When I took the ad to them, they claimed that it had to be a local ad. Not an ad from a national chain? Yet on another occasion when I brought them a local ad, they said exactly the opposite. They seem to switch their policy in order to avoid having to honor this policy. Either you extend price matching or you do not. Stop being wishy-washy. This is an illegal practice referred to as Intentional misrepresentation. I will go ahead and order from the national chain that advertises the better price instead of keeping that money local. Sally practices illegal and unethical pratices


  • Yk
    ykitten38 Aug 30, 2013

    I understand what ur saying but on Aug 29 I shopped at Sally's in Prattville, Al and they had a sign up buy 2 get 1 free so I got what was on the picture took it up to the counter and the sales person said it was wrong and she stated maybe a customer place the label there even if I thought that you took care of. Your customer she went and asked the "store manager" she said no she could do that and didn't even bother to come from the I work in retail and we always take care of the hand that feeds us because without our customer we dont have a job so get with it Sally

    -2 Votes
  • Pb
    PBTI Mar 01, 2010

    Maybe the Sally's you went to didn't have all their stuff together, but it has to be a local add within a 100 mile radius of the city of the Sally's you are going to. No catalog or web site prices for national chains are honored, probably because of shipping and sales tax differences, but the local ads will be price matched. I do price matching all the time at the Sally's I work at. We don't practice anything illegal and this has nothing to do with bait and switch. Bait and switch is where you claim to have a product on sale and then when the customer comes in, you just happen to be out of that product (purposely) and then try to get the custmer to buy a more expensive brand.

    0 Votes

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