Saks Fifth Avenue review: Saks Customer Service Online Order 1

I purchased a Saint Laurent Bag on December 19, 2023 Order #[protected] the bag was delivered on December 22 however it was a Christmas Present so I wanted to open it with the family on December 25. After opening the box I realized the bag was not what I thought it was it was entirely to small and I didn't like fabric so I went online and started the return process. Customer Service sent a return label and I returned the bag on December 27. I received an email from Saks customer service that they received the bag on January 2, 2024. I kept contacting customer service to see when the return will be processed so I can get another bag. On January 20, 2024 I received a box no letter no explanation no nothing just the bag thrown in the box. I called Customer Service the next day on Monday only to find out that Saint Laurent rejected the return because they said it was a scratch on the bag. How does a $1500.00 bag get a scratch on it. I had the bag for two days they had it for two weeks. If that was the case I would have returned it due to a scratch on it. I don't understand and although I bought the bag from Saks because Saint Laurent rejected the return Saks Customer Service stated there was nothing they could do. Basically I am out of $1500.00 because I do not want the bag and I cannot return it or replace it. PLEASE PLEASE PLEASE DO NOT PURCHASE ANYTHING FROM SAKS THAT YOU MIGHT RETURN. I know they do not care about their consumers but if there is enough complaints something will have to be done. They are robbing customers that have been loyal and who shop in their store. I wish it was something else I can do about this. If anyone reading this has any ideas please please let me know. Christmas ruined.