Saks Fifth Avenue review: Missing item

on 12/12 purchased 2 mcm belts which were christmas gifts for my grandchildren on 12/16 the order came i open my box it was only 1 belt immediately i reach out to the store i were informed that it would take 3-5 days i had no response so i called once again only to be told we summited a claim someone would reach by email today is 12/21 i called back only to be told it would take a additional 14 days now i will have to tell my grandchildren there were only one belt its not fair to me when i am paying on product i dont have this not right my order number [protected] i need my product i dont want a refund just the other belt your is very high end store i am so disappointed with the service i will be reaching out to the BBB get better results and report this matter