Saks Fifth Avenue review: $410 perfume-box put together with scotch tape-dirty box-used perfume

I purchased a $410 perfume online. I received the perfume with the plastic put together with scotch tape, a dirty box, and when I opened the box, the perfume was used as they had taken some of the perfume from the bottle. I called customer service for an exchange in the store because this is for a meaningful gift. I was told that I need to return the perfume to the online store because the store has another return policy and they won't exchange the perfume, and they will refund the money over $410 once they determine the case is eligible for return. I provided pictures, and a high-end store should provide the fastest and best resolution. This is the second time it has happened to me buying perfume only through this store. The first time was with a $500 cologne, and it took almost a month to get a refund, and I had to call so many times that it was a nightmare. They should fire the employee who sent the perfume under these conditions because it reflects poorly on the store. Now I have this perfume that is not good for a gift, and I have to pay out of my pocket again for another gift.

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