Sainsbury's Supermarkets review: Nectar card cancellation, due to death and issue a new card in my name

I contacted your customer care online on 26th october. I wanted to cancel my late husband's nectar card and be issued with a new card in my name. After going through all the questions, I was told the address listed for me was 21 ashbury drive, hawley, kent. I moved from there in 2006 and my current address is 87 mill lane, herne, herne bay, kent ct6 7jj. I was told I would be issued a new card in my name within 10 working days. As I haven't received it, I contacted the helpline again yesterday and was told I could use my late husband's card. I cannot do this as his mobile is disconnected to receive code required! I was told my situation would be passed to the specialist team and I would receive an email within 28 days! This is not good enough. I do online shopping at sainsburys a lot and I think this should be solved straightaway as I am losing money by not being able to register my nectar card. Please reply asap. Regards joan maslin
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