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Sainsbury's Supermarkets review: Turkey crown

Teresa Morgan99 of US

Feb 05, 2026 9:00 am EST

Verified customer

Featured review

i made a click n collect order on 13th dec to collect on 18th because i specifically wanted to reserve a turkey crown for my family for Christmas. they substituted it for a small whole turkey. i didn't take it because thats full of bones obviously. i went in store and they had had crowns that day. they said they would be getting more but couldn't/wouldn't reserve one for me. so i had to take my chances. i never got one. Turkey-less Chsitmas. i complained about the customer service before christmas. i got an auto reply 9th jan saying wait 3 days. never heard from them.

Desired outcome: i would like an apology. maybe even some compensation. and an apology about the terrible complaints system. but really i just want them to change their practice and give better customer service !

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customerservice@sainsburys.co.uk

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Sainsbury's Supermarkets address

33 Holborn, London, England, Greater London, EC1N2HT, United Kingdom

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