Home Courier & Delivery Services Sahara Packers & Movers Poor customer service & delivery!

Sahara Packers & Movers review: Poor customer service & delivery!

Author of the complaint
12:00 am EDT
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I asked for quotes from Aggrwal Packers/Goel Packers/ & Sahara Packers while shifting from Bangalore. The marketing Guy just came in and quoted a little below the others and I fell for it.

I made the following mistakes:

1. I chose them as the carrier. Pls pay 30%more and get ur baggage shipped instead of choosing Sahara. I had chosen Aggarwal Packers in the past and they were expensive but efficient. I know at least one colleague who chose Goel Packers and was happy.

2. Agreed to pay 100% advance And even paid Tips to the workers at source and destination.

3. I Believed them that they can store my domestic baggage for a few days in their warehouse and then ship it on time. Never take this approach. Always Try preferably booking a full sealed container that is shipped from source to destination.


1. Ask for breakup of the payment on the invoice/bill. Details of insurance(1.5% or 3 %). They just write anything and expect t be paid 100% Advance.

2. Customer service is extremely poor. You can see the difference after you’ve made the payment. They won’t answer the phone and DELAY their commitments.

3. The packing team was unexperienced and slow And cursing the business owners. The shipment started 3days after the promised starting date because I did not book a full container hence they clubbed it with another customer/vendor. I saw there were packets from some other Packer & Mover when the shipment arrived.

4. They just unloaded the consignment and said a separate unpacking team will arrive. Nobody came for 3 days and I finally unpacked on my own. One packet went missing and is still being traced.

Now I neither have the time or the patience to pursue or argue with them. I wish I had read these reviews. I fail to understand what makes them think that they can provide such service and get away with it.

Sahara Packers & Movers is STRONGLY Not Recommended.


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Add a comment
Oct 30, 2017 5:41 am EDT

Had the worst experience my self... Me with my kid was relocating to goa.. Agarwal packers were quoting quite high so I preferred sahara as the guy who came to inspect was quite decent abt his quotation and the whole amt too.. Agreed to take half payment upfront and half once the good reach its destination.
Guys came to pack stuff and was very unprofessional. In spite of me helping them and been decided abt all the extra price. Once the goods were pack this guy gave me a higher amt bill. I had to speak with the quotation guy rectify it.
Tats sorted and good left from my place. I was waiting at the destination and good had not reached after 4 days as promised and phones were not being answered.
I had to hunt them down tru just dial service when enquire abt the good just like goons they said first pay the whole amt and then goods will be sent from warehouse. Left with no option I had to pay and then too I got the goods after 5 more days (tats total of 20days wait).
I was promised good would be unloaded by them. But the driver came alone saying u have to unload and demanded more money for the same and it will be refunded by office.
Tats done and the worst nightmare to find a big enormous RAT in my cartoon..

Plz DO NOT book this guys they r not worth ur penny.

Apr 06, 2017 4:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Horrible experience. Delivered the goods after 10 days with damaged goods and messed up... The Sales executive Jitesh is cheater who has promised about the wrong rate and was not picking the call while asking the delivery... totally unprofessional staff and money minded.

Aug 25, 2016 12:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It is true, even i shifted from Coimbatore to Bangalore, they have black mailed me to pay extra Rs.10 k or else they will not deliver, no option i paid it
Later recently in May i transferred to delhi then one of my co - staff has told me to use Agarwal packers and movers(DRS Group), and opted for the service and they have given us very goods service and i am very happy for using their services

I strongly recommend Agarwal packers and movers ( DRS Group) for any sort of your relocation needs and be aware of Fraud companies


Jul 10, 2016 11:51 pm EDT

On 19 June 2016 I have booked my entire house hold goods for shifting from Bangalore to Noida. I have also done a insurance from Mr. Shukla/Jitesh of Sahara Movers and Packers worth 1 lakhs. Last week I received my goods in a pathetic condition.TV LED screen was completely broken . following items were damaged


2. Dinner sets

3. Vase

4. Glasses

5. Statue
6. Showpiece

. The persons who came to delivery left the items outside the door and told it cant be taken inside as its too big. They didn't even open any boxes as they had some other work to do. They just dumped everything and left.

Total damage worth is coming upto 90K. Now when I am trying to call to Sahara Packers and Movers Mr. Shukla/Jitesh they are not picking my calls . I want the money back for the damages they have done.

if you have quarry feel free call me on my mobile ([protected]/[protected])

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May 15, 2016 6:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had kept my house hold items in their warehouse for 1 year in Bangalore to to my onsite travel.
When I received my items back, I was shocked to see the state of it's condition.
- Leather sofa set was torn and infected with termites. Did not get my money back even though it was insured for 100 percent
- tv stand was broken. They are not responding to my repeated calls
- King size mattress was torn and flex boxes of items are missing. No clue where they sold my valuable items for half price.
Till today there is no trace of my missing items.
Sahara charged me hefty amount in the name of insurance.
I lost my money as well as my valuable house hold items.
Sofa set, mattress and tv stand are not in a condition for use.
Strongly advice you all to stay away from this 'chor company' called Sahara movers. They are based in Bangalore.

Dec 28, 2015 9:08 am EST

Hi All,
My Consignment note is 20921 and had insurance Rs 2 lakhs on my goods. I had very bad experience with this team.
My expensive goods were fully damaged and charged additional Rs 4300 in last minute that not included in initial discussion.
I interacted with Sahara team over below contact numbers but no one responding properly about my insurance claim.
+[protected], 080-[protected], +[protected], +[protected], +[protected], +[protected], +[protected]
I sent an email to [email protected] but no response yet.

Oct 18, 2013 4:20 am EDT

Hi All,
I want to bring to your notice the real truth of Shahara Packers and Movers. I had booked my home stuff with Sahara from Bangalore to Ahmedabad. It was a horrifying experience to deal with this company. The entire staff of the company is a bunch of liars right from the Sales person Jitesh to the dispatch manager Shukla and the owners.
The sequence of events:
• Lie no. 1 - Lied on car insurance, I was made to pay addition Rs 3, 500
• Lie no. 2 - The vehicle in which my material was loaded was changed in Bangalore, their quotation states that they will not change the vehicle
• Lie no. 3 – I was promised a closed container and I made the payment accordingly, my material came in an open container and got wet and damaged
• Lie no. 4 – My material was picked on 1st October and was in Bangalore till 4th October. They were easily lying that the vehicle has left Bangalore and is on its way to Ahmedabad
• Lie no. 5 – Gave me a wrong driver mobile no. who lied with me till the end
• Lei no. 6 – Assured the truck would reach on 5th October it reached on 9th October, again lied to the core and completely misled. I had to stay with my family without anything for 5 days
• Lie no. 7 – They took money to bring my car by car carrier, to my utter surprise and shock it was driven from Bangalore to Ahmedabad. I found it out by the trip meter, when complained these Sahara buggers did not bother to interrogate and find who was at fault
• Lie no. 8 – They never came to unpack and assemble the furniture which was part of the quotation.
The entire company is based on lies and when I complained to one of the owners Sunil, he was bloody not even bothered to talk properly and never bothered to heed to my complaint. I am officially going to inform my company admin and HR not to approve any Sahara Quotations based on my worst experience just because of low costs.
Jitesh is the biggest liar among the entire bunch of liars.
I am sharing this email with you all so that you can use this as a customer testimonial against Sahara, I suggest you should take printout of this email and share it with your prospective customers to show them the real picture of Sahara Packers and Movers. Even if they lose one customer due to this email it will give me immense satisfaction.

Dec 11, 2011 3:06 am EST

Do not go by the quotation that they give initially, as later at the time of delivery you can expect blackmailing and damaged/broken goods. This is exactlly what happened with me while I got my goods transferred through the consignment no.105710 and 105709, dated 19.11.11. Under which the goods were to be transported from Bangalore to Chandigarh.
Consignement No. 105710 was for a car and the other for the household goods. The payment terms were INR 25K to be paid advanced and the rest INR 39K to be paid on delivery of the material and the car.
The household goods were delivered and the people who came for the unloading did not care to open and set the 15 boxes and when we opened them ourselves 10 items were found to be either damaged or non usable the value of these items were about 20K+. Also I got a call from Sahara asking me to pay the entire amount before the delivery of the car. I was blackmailed by Mr. Manoj who is their representative in Bangalore, and Mr. Rajesh (their rep. in Delhi) by stating that only after payment would the car be delivered. When I shared my experience of the broken items recieved in the household goods with Mr. Manoj he said that the settlement would be done by the person who comes to delivery the car post the full payment.

So I had to pay the amount and when the car was delivered it was found that the petrol tank was totally empty which was about 40% full during the time of hand over of the car. When I called Mr. Manoj for the settlement he disconnected my call in the middle of the discussion and also told the person who came to deliver the car to come back. Post that even after numerous e-mails and calls to their claim department no reply has come from their end.

Net conclusion is that beware of Sahara Packers and Movers as they are the worst in the industry, and I am stating this as I have got my stuff transferred 5 times earlier as well through various packers. I only wish that I was aware of their reputation prior to shifting as is evident with the amount of claims aganist them, it seems that it is a regular practise for this company to harass their customers. I would suggested all of you to not go this company specially if you are getting the booking done individually and not through the company.


Dec 06, 2011 7:58 am EST

Sahara packers and movers is the very worst packers and movers in the universe. 100 % Fraud. they are eligible for all the bad words available in the word.

May 11, 2011 10:17 am EDT

Being in to admin, it's my job to get quotes from 2-3 vendors. And this is how i got traped and gave my home into the theives hands. i wish could have seen this blog before relocation. It's been one month and i am still struggling for getting my things back. We had to unpack the cartons on our own and found broken crockery, Frames. More than than my wooden almirah, Washing machine were damaged. They managed to keep few of my things in their truck and fled away with those.

Aug 03, 2010 6:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i totally agree, ths mothr f b... hav troubled my frnds family a lot and the marketing manager aftr the 100% payment is actng very rude...
wht can we do? plz mail me some suggetions i wanna screw them royally.
[email protected]

Apr 29, 2010 1:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Literllay cheaters...! Most Junk Movers & packers. I've been literally cheated by these guys.
They have various branches across the cities, but no sync up. Once you give your goods to them. God only knows how & when it will be receavable to you.

The damages would be around 40% and no ones takes responsibilty and they are goondas...! i dont know much of foul words to talk about them..

Everafter so many complaints, if they are surviving, itself shows that how much shamless guys and goondas they are...

I wish i could post to the news channels & news papers, so that no one else will be cheated by them.

Jan 17, 2010 2:41 am EST

My booking number is - 102661

I had shifted half of my household items from Chennai to Mumbai in August 2008 and the remaining half I had asked Sahara Packers (Represented by Rajesh - [protected]) to put in storage as I wanted to keep it in my house in Chennai itself.

The delivery to Mumbai was delivered on time and without damage though with a few irregularities
1) The driver calls to tell me that I have to pay octroi for the car which they were driving in. When I said I will come down to sort it out they delivered it without a murmur. What if i didnt know the law.
2) When the truck reached mumbai, the driver calls to say that I have to pay octroi for my two wheelers, I ask them to get me the receipts which they dont and still demands the money that they allegedly paid as bribe to avoid paying octroi. is this a Sahara prescribed practice.

These two incidents alone constitutes of attempts to cheat by Sahara Packers and Movers employees.

The delivery to Chennai was also done on time without any damage but again with a small irregularity
1) There was two gas cylinders one-full and the another empty. The empty one was delivered where as the other one was not. When I discovered the missing cylinder your staff had the audacity to tell me that they were using the cylinder and will deliver it asap. I have been following up on a weekly basis with Mr Rajesh who always promises to deliver it within a day but has not delivered it till now.

I had to change all tyres (5) of my car. I attributed that to wear and tear but today I wonder if your employees has changed all the tyres with old ones. Now Iam not sure if your employees has not pilfered from the rest of my cargo as I have no record of what went into each carton.

Apr 15, 2009 1:19 pm EDT

Can anybody help me with the "Bluedort packers & movers"Bangalore? Its urgent coz i had to give them money in 2 days as they had asked for100% advance.
My shipment is be done from Bangalore to Kolkata.

This is my first time so i don't want to suffer as you guys did in past.


Mar 03, 2009 12:53 am EST


I got my goods transported from Bangalore to Hyderabad on 28th Feb 2009 by Sahara Packers and Movers.
I was promised and got a quotation for the goods that would be packed, loaded, unloaded and unpacked.
I was also told that the goods would be delivered to me on 1st March 2009.
There was no communication given to me till the afternoon of 2nd March 2009.
I had to follow up with them and finally somebody called me and my goods were delivered to me around 2PM on 2nd March 2009.
But it was just unloaded and not unpacked.
I had to call the concerned person Bhaskar (Ph : [protected]) in the Bangalore office and he told me that somebody would come around 4PM and and unpack the goods.
I had to wait till 4:30 and call him again and he said somebody would come in 30 mins.
And I had to follow up multiple times but there was nobody to unpack my goods.
My house is filled with these boxes and its causing a lot of discomfort to everybody at home.
And Bhaskar stopped attending my calls aswell.
Then I called the number provided for Complaints and Suggestions on the webiste and Sunil (Ph : [protected]) attaned my call.
I was told that the people in the Hyd branch were bust and somebody would come only by the evening of 3rd March 2009.
Sunil provoked me so much that I told them I cant wait till that time as its causing a lot of discomfort to me and I would file a case against them if somebody is not sent.
Sunil threatened me that he would not send anybody and asked me to file a case and he would meet me in the court.
I called Bhaskar again on 3rd March 2009 and he told that somebody is coming from Blore with 3 other consignments and he would unpack those 3 consignments and then come to unpack my consignment.
And Bhaskar even told me that "there is no other option but to wait till 4th March 2009" which is not acceptable.
And everybody who attend the calls are so RUDE.
I contacted the numbers given on the site for Hyd Sahara packers but they said its "Global Packers and Movers" and they are ready to send their people if Sahara blore sends them a message.
Now I need a confirmation from Sahara Packers and Movers that if I open the boxes and find any damage to any of my goods, I would get the insurance claimed.
I would like to let you know that if there is no response from your side or if somebody is not sent to unpack my goods before 4PM on 3rd March 2009, I would take it that I can open the boxes and insurance can be claimed for any damages.
And I would not be held responsible for the carton boxes belonging to Sahara.

Prashant G
Ph : [protected]

Nov 26, 2008 12:55 am EST

I disgree with above comments, they have good customer service and efficient to use

Nov 26, 2008 12:53 am EST

Sorry guys, i disagree with your comments. As I am a regular customer to sahara packers never come across such problem

Nov 25, 2008 6:49 am EST

my experience was very good with Sahara packers every thing was on time and perfect and safe delivery

Oct 25, 2008 7:55 am EDT

If we are talking about the same firm First Sahara Packers & Movers with a branch in Delhi, don’t ever use them. Very sweet to talk to, but the guy is a ###. It seems they have offices in different cities. I dealt with a Sikh named – Paramjeet Singh in Delhi. They have offices in Manak Vihar Extension, Subhash Nagar, New Delhi. They are cheats. I wish I had read these reviews. I would never have dealt with them.

I gave them the shipment to be taken out of Delhi. Was quoted one price. Once the shipment got picked, they asked for me almost 60-70% more using one excuse or the other, and then refused to deliver, till the amount was given, and then, the icing on the case was they took a huge demurrage before delivery again.

I would suggest – use a known (even expensive) firm, at least you would know what you are getting into, and in the end, it would work out cheaper. At least, an establish company would want to keep it’s reputation. Not people like him.

Sep 24, 2008 11:35 pm EDT






Jun 19, 2008 6:24 am EDT

I am another person here I had sent from bangalore to delhi on 7th June and till today after 12th day I havent received the consigment.No one is picking the calls there.
Guys anyone knows where their godown is in NCR?I cant find it in the website.

Apr 01, 2008 4:14 am EDT

We had an extremely bad experiance with these guys. Initially they gave us the quote and told that 4 packers would come in early morning to pack the stuff but eventually only 2 guys came.

Till afternoon only 20% of the stuff was packed. Despite calling them again and again no help came from them and thereafter they stopped picking the calls.

Then cartons got finished and they refused to send more cartons...! Just imagine how to pack without cartons.

We purchased own cartons.
Then at 7 in the eveing they finished 50% of the stuff and they told us we would load the truck and remaining they would finsh later. We agreed. They were able to unload the truck only till in night since they were only 2 people.

the marketing manager SUMIT said they cant do second trip as it would cost extra. Despite all the mess they had created the way they spoke was so bad.

We decided to go back at 11.00 pm in night to pack the remaining stuff . Whole night these two guys were packing the stuff and unloading the truck finished at 10.00 am next morning.



Jan 12, 2008 10:31 pm EST

Any comments on the Link packers and movers?

Dec 30, 2007 8:23 pm EST

I agree with the complaint for sahara. They are crooks at the best. We had stored stuff worth 50K+ and later on asked them to move it to our in-laws. Knowing that we would not be there to take delivery because my inlways would take it, they stole goods worth 15k + several photoalbums (cannot be replaced :(
Please do yourself a favor and do not take sahara packers. They are theifs and criminals at best.

Dec 03, 2007 7:07 am EST

I am another customer who is extremely dissatisfied with the service provided by Sahara. I sent my 2 wheeler from Bangalore to Pune last week. On phone the agent charged 2500 and when he came home he quoted 4000 with all different taxes. I refused to take their service and told him that i am not interested with their quotation as its different than what was offered to me on phone. Finally the agent by name Bhaskar who had come to pick my Vehicle agreed to take the vehicle to the same quotation as agreed on phone. He took the vehicle by issuing a receipt of 2500 and assured delivery within 2 day at Pune. I also gave him the photocopy of all the required documents of vehicle like RC Book, Emission test, Life Time Tax, Insurance copy and copy of my DL.

After 2 days i got a call from the same guy Bhaskar who told that the vehicle has been seized by RTO and i need to pay 2500 Rs Fine to get it back. He also gave me the RTO officer number. When i called with the RTO officer, he told that the packers and movers have not shown any vehicle documents and it looks like they are stealing the vehicle. When i asked Bhaskar about it, he said that since i had not paid service tax he cannot show the documents and if i am interested i need to pay the fine and take the vehicle from there.

Finally, i spoke with another person by taking the complaint number from their website and i am still following on the same but i have not got my vehicle even 9 days after its been taken from my Bangalore residence. The Sahara team wants me to pay the fine and collect the vehicle when it reaches my place. I am still expecting that my vehicle will reach my place.

I agree with everyone that we could probably pay little more and get our goods transferred with the known good companies rather than negotiating for some money and getting in to trouble by choosing the ones like SAHARA.

I have lost sleep and money on phone calls as my friend who is trying to help me with this from bangalore is making around 200 calls per day and there is no response as SAHARA is not sure where the vehicle is and they keep giving false assurance.

Since this was the first time i used Packers and movers i have learnt a very good lesson. I insist everyone not to choose SAHARA even if they offer the best package and best service as u will end up loosing money and peace once they take your goods away from you.

Nov 16, 2007 5:14 am EST

Even I had bad experience with them. But luckily it was not as bad as those stated here.

I was getting transferred from Bangalore to Cochin, and had called up for Sahara and Agarwal for quotation. Agarwal guys asked me the list of things and just told me a rough estimate. Sahara guy came right upfront and inspected my goods to give me a quote. Next time when I called Agarwal, they too did the same thing, but since I was very impressed with the first response from Agarwal, I choose Sahara. When giving the quote he had told that, Unloading in Kerala wont be taken care by the company, but they would do the unpacking, and if I book full truck load, it would be transferred by their own vehicle to Kerala.

On packing day, two guys came home and started packing and it continued till late evening and finally myself along with my wife had to extend our help to get it completed.

When it came to loading to the truck only, I came to know it was not Sahara's truck, they have hired a truck which came with some Pineapple load from Kerala (which was returning back), luckily those guys were really friendly, and gave me their mobile number and was in touch with me all the way from Bangalore to Kerala.

In between these guys took some extra money telling that, check post entering to Kerala they might take bride. This money was never handed over to the driver nor returned back to me.

Once my things were unloaded, I tried to reach these people and came to know that they didnt have any office in Kerala, and it would take a while to get it unpacked. Finally I myself had to do all the unpacking of goods.

More than their service to be substandard, they were cheating the customers on their experience and services. But luckily the truck guys were good, and they took care of my belonging well (specially when it rained in between) and got the stuff without any damage or theft.

Oct 03, 2007 10:55 pm EDT


Brother your experience is still not as scary as mine. I employed AGS FOUR WINDS TRINITY REMOVALS and it being a MNC and having spoken right to the top most management in the company - Director including i have been made to realise by the company _ That they are dictators of their own accord and we are slaves with no rights and are strictly at the mercy.
My house hold items are completely damaged and they are demanding to clear their bill before they proceed with the insurance claim.
Also they have no quote on the damaged items apart from the listing... so not sure what they are upto. They have stopped responding to phone calls.
Sad part is my 4 cartons handed over to them are still not delivered even after a month and as per them it is stolen. They have not been even sympathetic on this aspect.

Sep 27, 2007 7:26 am EDT

Choose Sahara Packers and Movers at Your Own Peril. You are not going to get your goods back. Thats for sure.

So You may throw your goods but do not go for Sahara Packers and Movers.

Sep 27, 2007 7:21 am EDT

Yes Guys, I do perfectly agree with you. My experience with Sahara packers and movers is horrible. It was a nightmare. Even they have threatened me to harm. They have quoted a price and after shifting the goods to their go down, they have asked me to pay 7,000 rupees extra for no reason. They told me that you had hidden some goods while our marketing guy was supervising. My goodness! I have only a couple of things to shift and as they came to know that I will be getting reimbursed from company, they could not resist their temptation. On delivery I found all of my crockery items were broken. Still I could not find my t-shirt and Jeans (new) which I brought from New Jersey. Guys, Please avoid this packers and movers. Pay 10% extra and go for Agarwal or any othter. They won't deliver your good on time. They will take in local trucks. They will not unpack your goods. They will charge extra money from you. They can abuse you and even they may not return your goods.

So do not take chance and forward this message to as many people as possible.

Aug 31, 2007 6:55 am EDT

I totally agree to this, in fact i also happened to fall in their trap... they are doing noting but cheating, we should go to consumer court. They claim to have their office all over India and the fact is they only bangalore based... Big cheater... I request everyone just stay away from SAHARA Packers & movers...


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8 complaints
5 resolved 3 unresolved

Sahara Packers & Movers contacts

(added by reviewer)
Phone number
№ 15, 8th Cross, H. Siddaiah Road, India