Safestyle UK / Safestyle-Windows.co.uk
Reviews and Complaints

I had composite door and side panel fitted 4 months ago. Not straight. finally got to speak to someone at head office andthey sent surveyor round again. He agreed door frame damageg, not straight and missing metal strip inbetween which reduces bounce when closing. That was in may. Still waiting. Spent over 100 pounds on phone calles and still the usual "someone will call you". Am consideringlegal action now. I would never use them again and would recomend anyone to go elsewhere.

Had new windows and new composite front door fitted.Windows fitted ok however fitters seem to think they can replace motar with silicone sealant everywhere.Composite door before fitted was left standing on the drive behind there van with the back door of the van open, it was quite a windy day, the wind blew the van door on to the composite door which fell onto the concrete driveway, unto my knowledge the door had been damaged but the fitters didnt mention anything to me at the time.Whilst installing the front bay window the fitter who doesnt usually fit the glazing decided to fit it and broke the first and only glazing unit he fitted during the installation.The head fitter then told me we would have to have service visit to replace the glazed unit and the damaged door handle to the composite door(which i had no knowledge of until then) on inspection of the door i also found damage to the inside panel, which the fitter said he had not noticed and it would need a resin repair.There fitter phoned his office and i was given a date when they would carry out the repairs.The service engineer came, replaced glazed unit and damaged handle however had no knowledge about the resin repair to the door and he did not carry the equipment on his van to do the job with and said it must be the other service engineer who had the equipment on his van.Before he left i signed the paperwork to say the work had been completed, i mentioned about the resin repair to the door and he said he would let his office know.I was now getting suspicious about safestyle so my wife phoned customer services to find out when the resin repair would be done, they told my wife they were unable to get through to the Birmingham branch and would email us the information that day. Did not recieve any email so my wife phoned the next day again to customer services.She was told that the job had been signed off has being completed so the service engineer either did not mention to head office about the door repair or head office just ignored him.My wife explained to them that all the jobs had not been completed and she was told that a new job sheet had been sent to the Birmingham office and we would recieve a phone call to let us know when the repairs would be completed.Still no phone call, So the moral of this story is STAY AWAY FROM SAFESTYLE UK WINDOWS.There product is good however the fitting needs vast improvement and there customer services are non-existent. Also do not pay in full until all the work is completed, i was too trusting and paid in full(Lesson learned)

Had a composite door and side panel fitted, also French doors at back off property. Firstly had a three week delay, finally fitted 21/12/15. French doors opened wrong way, locks wrong fitting window scew wiff, Front door so out off line it didn't even fit in frame therefore rain is pissing in from the top. Internal beading missing locks wrong and side panel 60mm out off line with front door. D'ont bother ringing customer care they blame the regional fitters and wont even lodge a complaint. By the way had remedial fitters today who have fixed the French doors, 4/2/16. It was going so well but alas the front door and side panel to be replaced is the wrong one, deep joy wonder what will turn up in the safestyle lucky bag next time. Photographic evidence available.

Had Windows and composite door fitted in August, fitters damaged doors on fitting and drove off when tackled about the damage. Now 5 months and 7 visits later they
1 . don't turn up and use the excuse they got stuck in traffic
2. . they turn up with damaged parts and say it's not worth fitting them they will re order they can't help it they are having problems with the manufacturer
3 . Turn up with wrong parts and claim they didn't know any better that's what they have been told
Do not use this company they are unprofessional . That show quality in standards. And are completely ignorant . If you are daft enough to use them don't pay them untill everything is 100%

Agree, ALL My new windows are wrong size, too small, so big gap around window, builder filled with lots of expansion form and cermet. their staff are very rude.

I advise the poster of the initial complaint to buy a cold call blocking phone, with screening tech. They cost the same as regular landline phones now. You can block area codes or individual numbers, if you screen calls, your phone will not even ring when unscrupulous companies like SafeStyle bother you all day. You can even use these landline phones like a smartphone and only have people on your contacts list be able to ring through.

I never actually used Safestyle, only opting for small local contractors - whose work I had seen for Myself and were council approved with recommendations. So this post relates to Safestyle commission paid door-to-door reps in my location. One little chap kept harassing us for months, despite a very clear no cold calling sign. The manager of their branch obtained our number too and started to phone us persistently (basically the last straw for me). When I explained I had read hundreds of negative customer reviews online and was not interested in Safestyles service at any reduced cost, he became belligerent. I ended the call hanging up on him because he would just not take "no" for an answer. In the following weeks, even more reps appeared at our door. They were actually more frequent than local Jehovah witnesses! I lost my temper and asked one particular little 'junkie looking' individual "if he thought our NO cold calling sign was there just for fun" ? Next thing I know, this little rep with rotten teeth is standing at the bottom of our steps with his obese district manager, a fat bloke screaming obscenities up at my window, along with playground taunts such as "come down here and say that!?". It was all quite surreal, I'm in my 40's, last time I experienced anything like that was probably in secondary school. You expect to experience such behaviour outside nightclubs with drunken revellers, not on your own doorstep from salesmen. I contemplated phoning the police but opted not to waste police time and simply laugh at them from my window instead. It is not often sales reps make physical threats outside properties but as Safestyle are known for high pressure sales and aggressive reps, I thought I would share my own Safestyle experience here. This is an unprofessional min-wage employment company I would never use or recommend. This company are only worth laughing at. Laugh hard at their reps when they cold call on your property. They know no boundaries and are very arrogant, they only deserve total mockery for their sales reps ridiculous conduct.

It is now 2019, and they have not improved. I have never had quotes or anything else from them but they won't stop phoning me. I have now pointed out that it is illegal to make unsolicited contact, and that I will pursue this from a legal standpoint. Now I just have to find out how to do that!

I have had the same problem with safestyle, I had two quotes was messed about over 2 years, even though I had Windows
Fitted in the end by a local company at a lot cheaper price& have advised safestyle of this they still keep ringing.
They are totally incompetent a complete bunch of Cowboys, don't go near them!

Every window installed had been botched had there surveyor round he was in disbelief but he knows seriou problems but he want cheapest way of doing them

We had new windows and doors installed by this company over ten years ago which realise the grantee has run out but we are trying to sell the property and the surveyor is saying they haven't put enough support round the doors and windows and this is going to cost us to put right surly safestyle should be responsible

Hello, they have recently tried pulling this scam on me. I refused to pay a penny more, after signing the contract and on the phone they said they could not go ahead with the windows and would return my small deposit. However, I am still waiting for the refund. Did you have any problems getting your refund?

I had safestyle uk to fit all my windows and doors at a cost of.

We did not like the sales talk from there reps very pushy

It has been 8 months since we had our windows and doors installed and Safestyle have visited many times. However they seem unable to fix the beading around 3 of our windows because they either get the colour or the beading type wrong. I have no faith they will ever be fixed. I have emailed customer support and received nothing useful. I called and there is nothing that can be done and nobody who can help. Stressed and frustrated but hope this helps somebody else.

I never actually used Safestyle, only opting for small local contractors - whose work I had seen for Myself and were council approved with recommendations. So this post relates to Safestyle commission paid door-to-door reps in my location. One little chap kept harassing us for months, despite a very clear no cold calling sign. The manager of their branch obtained our number too and started to phone us persistently (basically the last straw for me). When I explained I had read hundreds of negative customer reviews online and was not interested in Safestyles service at any reduced cost, he became belligerent. I ended the call hanging up on him because he would just not take “no” for an answer. In the following weeks, even more reps appeared at our door. They were actually more frequent than local Jehovah witnesses! I lost my temper and asked one particular little 'junkie looking' individual “if he thought our NO cold calling sign was there just for fun” ? Next thing I know, this little rep with rotten teeth is standing at the bottom of our steps with his obese district manager, a fat bloke screaming obscenities up at my window, along with playground taunts such as “come down here and say that!?”. It was all quite surreal, I'm in my 40's, last time I experienced anything like that was probably in secondary school. You expect to experience such behaviour outside nightclubs with drunken revellers, not on your own doorstep from salesmen. I contemplated phoning the police but opted not to waste police time and simply laugh at them from my window instead. It is not often sales reps make physical threats outside properties but as Safestyle are known for high pressure sales and aggressive reps, I thought I would share my own Safestyle experience here. This is an unprofessional min-wage employment company I would never use or recommend. This company are only worth laughing at. Laugh hard at their reps when they cold call on your property. They know no boundaries and are very arrogant, they only deserve total mockery for their sales reps ridiculous conduct.

the rep arrived to do me a quote. They had knocked on my do 2 days before and offered a free quote. When the rep arrived it was very clear after 2 minutes that he will want me to sign a contract before it leaves. I told him I just wanted a quote and that I would not take any decision on the day. after 1h30 of rubbish talk from him, he quoted me for 6 windows plus a french door £8895 I told him that it was over £1000 pound per windows. for small windows (60cm x90cm) the price suddenly dropped to 7000 then 5750... at that point and because I didn't want to sign anything The rep started to tell me that I was (rude) yes, me the customer. he then wanted to call to his manager but I told him that I wouldn't bite to the famous trick ( so many % off trick if I was signing today, that I just wanted to know his lowest price). He then calls me rude again.. packed up all his stuff and paperwork, I asked him why it wouldn't leave me the paper with all his quotes and out he stormed out ... SO IF YOU DON'T WANT TO WASTE YOUR TIME STAY FAR FAR AWAY OR SAFESTYLE WINDOWS

Please do not use this terrible company for anything, you will be nothing but disappointed. One window installed the wrong way round; another window does not shut, another is coming away from the walls; another did not fit and both replacements have been broken and installation dates cancelled twice; render is falling off; another window installed at an angle. No responses to any complaints and another cancelled installation date today. AVOID at all costs unless you want months of annoyance and poor service while spending pounds waiting to get through to customer services on the phone, being ignored, shoddy products and useless fitting - they WILL still take your money by the way

we had a bay window fitted on 15 of December and since then we have been trying to get them to come and finesh the job they have been paid. there is one window that does not shut properly ? I have sent 4 emails and got no reply all my wife has phone about 6/8 times all she gets is leave it with me and that's last we here from them .

These guys are a bucket shop. We have been swindled out of thousands of pounds only for our front door to have been ruined. even after 18 calls, three no shows, 5 sets of people to rectify the door we are no closer after 9 months to getting it repaired. so much so that in the last week itself they have left my front door so insecure that you can literally poke your fingers/hand through the side of the frame. They are useless, rude and wholly unprofessional. We have complained to the Trading Standards organisation who have done nothing also. Disappointed given the tonnes of comments posted here. Wld never use or recommend them again. The independent tradesmen that have come to see the debacle and sham have also been stunned at what they have done...or clearly NOT done.

we have had safestyle conservatory door witch shattered it is a very large glass door about 8 foot by 4 it is held in at the moment with yards of tape the fitter came today one man who just said its too big for me to repair on my own and its very dangerous to leave it like that but I cant do anything that large on my own its been 4 weeks in that state and were looking after 2 young grandchildren how much longer do we have to wait in this dangerous condition very bad company be warned follow up is disgusting

Salesman came to house, seemed extreemley nice, he then started asking funny questions stating he was a medium, and could tell me lots of differant things about my life, He then asked to take me out, to find that when i went home he had gone through my things, the company denies all knowledge dont touch them

Replaced our windows two years ago. Did all in the work in one day. However so badly done another crew took 3 days to fix their mess. Today after a piece of rendering had fallen off I found they had stuffed kitchen roll in the gap underneath.

Came round & fitted 14 windows and 3 doors in January 2018. By May, 3 of the windows were faulty (2 wouldn't open - handy now the weather finally got warm enough, one wouldn't close now it was open) & the French doors wouldn't close & lock unless you went outside and lift one of the doors as you closed.

After six attempts to get through on the customer after-sales service lines to arrange an engineer visit to no avail, a sales rep rang me to see if I wanted any extra work done as we were "valued customers". I pointed out that I'd been trying to get the work they had done fixed. So, as I finally has someone on the line, we got an engineer out on 12th June. He came out, said the two that wouldn't open were warped & hit them quite hard to get them open (certainly harder than I would have done) & said to leave it for a bit and then close them again to see if that solved the problem. He said the French door had dropped & adjusted it, but the one that wouldn't close needed a new hinge that he didn't have. So, he said he'd be back on the 28th June.
Over the interim 2 weeks, one of the windows has again jammed closed & the French door is again not locking (you can even see that the two doors aren't the same height as the door handles don't line up.

I got a text at 3pm on the 27th confirming the appointment & I've just got off the phone to them as I've received no idea on when the engineer was turning up. The woman on the line said that the appointment had been re-arranged for the 16th July as the engineer "wasn't working today" (on a day when England are playing in the World Cup - co-incidence?) but I said that I'd not agreed to the change of date & my wife had taken the day off work specially to be there for the engineer & if it had been postponed why had I received a text confirming the appointment. She said that it was a computer error.
Absolutely fuming, we have windows we can't use & a door that won't close and lock without requiring two people to be there - not great security - and now they have added another 2 1/2 weeks to the time we have to put up with their shoddy work.