I recently had my windshield replaced by safelite auto glass.It was done in Dec. 2010. My car is garaged. I took it out in late January and received a tiny little nick on my wind shield drivers side. This turned into a long vertical crack. I have never seen anything like this happen before. I have had several nicks on my windshield but they have never resulted into such an extensive crack. I called Safelite and they came out and said there was nothing they could do. Mind you the windshield was replaced just a little over a month ago. Although I have no complaints with the people I spoke to but I believe and several of my neighbors and friends believe it is a poor quality glass. I will never do business with them again.
I had a cracked windshield which when I called my insurance company was refered to Safelite. I scheduled an appoinmtent on a Saturday morning at 8 a.m. to fit in my schedule. After the replacement I was advised that they didn't have the right rain sensor for the window and they broke my review mirror. I was advised that someone would call me to set up an appointment with a dealer. I was called and advised that I needed to take the car to a dealer and get an estimate. I would then have to fax it in and wait for them to determine if it was within their budget. I guess if not, I would have to take more time off until I found an estimate within their budget. And finally after they felt it was acceptable, I would have to take another day off to get it fixed. I asked for a rental so they could go get it fixed, I didn't qualify. When they asked for my deductable payment, it was made on the spot in good faith. They need to change their motto to "If we screw your car up, we will probaly fix it if it doesn't cost too much!"
I had an appointment 8a-12p no show by 12 so I called. they said they would call tech and get back with me. Got no call and 2hrs. and 30 min later he showed up. Also he did not have any change when i gave him cash, at this time he told me I should tip him for what the change would be. I told him he was 2 1/2 hours late and his tip was to be on time! so i went and got change and left him outside in the heat for 30 min. If you are going to be late, call!! other people have things they have to do, like being at work on time.
We ordered our windshield early last week, and were told it would be delivered that Friday between 8am and 5pm. No one showed, then my husband found a voicemail on his cell saying they weren't coming because of the rain, OK that's understandable, then the message clearly said that they would deliver the windshield Wednesday July 14, between 8am and 5pm, my husband and I both listened to the message to be sure. So Wednesday came, and no one showed, this time there was no message. So we called and the woman said that in her notes it said we were supposed to get it on Friday between 8am and 12pm, and that no one said they would be there Wednesday.
So by now we were beyond frustrated but since the windshield needed replaced ASAP we agreed to the Friday delivery. So 12pm came and went, finally the delivery guy called and said that he needed to see if some other guy would cover him but that he'd be there around 3. Then my husband calls me to see if the guy had called me and he said that the delivery guy told him that it would be between 3 and 5 but closer to 3. 3pm came and went as well, my husband called again saying that now the guy was going to be there between 6 and 8, but most likely before 7. At 8pm he pulls into the driveway, I was so frustrated I had my husband handle the entire transaction, at 9pm he finished and left. My husband gave me the receipt to file when I saw we had been charged for someone else's windshield! But since what we paid was less than we were quoted for our windshield I have no intention of calling Safelite on it, it's the least they can do!
I had Safelite out and 6, 000 miles later the windshield cracked. We all know the jingle "Safelite repair, Safelite replace". The work is guaranteed except they fail to tell you in the commercials that after your deductible it is replaced free of charge. Oh and by the way if the trim is damaged you replace it, not Safelite. Plus there is a $4.95 charge which I still couldn't get an answer to what that was for.
Sadly when the work was originally completed the repair guy asked my wife to read and sign the paperwork. There is a lot of small print and she did not have her glasses with her in the driveway. Then he asked her to check his work. (Shouldn't checking the work come first, then signing the paperwork?)She noticed that the repair was bad and told him there was a bubble. He said, "Don't worry, the repair is guaranteed". Uh, no it isn't!
I complained to my insurance company and she said that they are getting many calls complaining about this company for unethical practices. Technically in the small print the guarantee is listed, they just fail to tell the consumer. My insurance company filed my complaint and they are reviewed quarterly to evaluate the vendor. Hopefully they will be terminated one day!
They said I can wait in waiting room while they are fixing it and I trusted them.
After they finish with their job they told me don't use that window for 24 hours because clue needs to be fixed. Next day when I tested the window i realized upper rim of the glass in cracked and I am assuming they should have seen (or actually they might have seen) the crack while they were installing and they did not tel me. So I asked them to come and repair because it was under warranty.
I STRONGLY RECOMMEND DON'T CONSIDER THEM ESPECIALLY THE ADDRESS THAT I WENT.
I had my windshield repaired for a crack yesterday, the tech took all of 7 minutes to work on it and left. The windshield was not fixed properly. When I drive, there are two bright shinny lines on my window next to my eye level view of vision. I took my car into the local Safelite Auto Glass dealer who had sent the mobile unit to my house so that they could look at it, and they said there was nothing they could do about it. They didn't even offer an apology. Customer Beware!!! I'm not using these folks ever again!
Need a third windshield (heated) for my subaru 2003 outback. Safelite said could have been minor crack but...
Company performed poorly when replacing the rear glass in my SUV. They replaced the glass but didn't re-install the wiper or the heat connection to the window. They told me they didn't create the rust in the wiper so it wasn't their responsibility. They put in the glass and left me with the wiper dangling, two holes in the window and they werer as agogant as they could be. They will never see me again and they haveen't heard the last of this. THey are a pure ripoff.
We had 2 cars with a very tiny crack on windshield for so many months and nothing changed on crack, until we...
This company is not honorable, professional, or reliable. I made an appointment through the 800 number to have the technician come to my home and repair my windshield. The technician did not show up nor did he call to advise me he was not coming. I call the 800 number for safelite and registered my complaint with them. They notified me that it is my responsibility to call the local office and complain. I said that was not my job and I would find someone else to do my repair. I have since read multiple complaints where they do not HONOR their work and do not show up.
My advice is to FIND SOMEONE ELSE!
It all started with a call to my insurance company..who was nice enough to send Safelite out without any charge. My 99 ford had a 2 tiny lil spots, concerned the star crack (which was the size of a green pea) would spread and the small crater above it would crack, I made the call. After a short day and a half wait, the Safelite guy came, put some glue stuff in it and assured me it wouldnt be visable.. (yea right). After he was done I noticed the star crack grew to about the size of a quater, and the glue where the stone crater had lifted up ripping my wiper everytime i went to use them. So, after a few phone calls to safelite, 7 months later they agreed to replace the windshield at no charge. The new windshield was installed, and about 2 weeks later began leaking. After speaking to their customer service people they send someone out to "reseal" it, which was just a quick job of smearing the sealant all over the glass along with it getting all over my trims. After noticing my wiper cover was cracked and my interior A-pillar moldings where cut up and messed up with the windshield glue, I called safelite once again, they had agreed since the leak to install yet another windshield. I was told by the new service manager who did the 2nd windshield.. my car is old, its not the windshield that leaked and they he could cut the dried on black glue/seal off the damaged interior moldings. Needless to say after countless calls and complaints, they offered a one-time settlement providing a sign a release form regarding my vehicles damages... I would NEVER recomend safelite to anyone. Do the homework and research (most areas have more reliable and respectful auto glass companies in the yellowpages)
Damages to my vehicle cost more than the settlement, $290 for the replacement interior A-pillar moldings, $85 to detail and remove the water/mold and mildew, $350 to have the exterior a-frame pillar to be repainted and $59 for a new sirius satellite radio unit which the tech. damaged. I can't stress enough.. DON'T use Safelite!!!
I don't have a warranty claim, due to the fact that I was not the owner when the repair was completed. However, I have just had the windshield seal repaired by a local bodyshop for $125 and was informed that the SafeLite technician who installed the windshield did not prime or seal the area where he cut out the old urethane. As a result there is a solid wall of rust that has developed right on the cut line, extending up into the roof.
I called SafeLite, but they were completely unconcerned.
Only if I had a new glass claim would they talk to me.
The bodyshop told me that this is all too common with SafeLite. They do a quick and dirty job, bill the insurance company and move on.
I am really angry at this shoddy workmanship. I have used SafeLite in the past for several cars (all sold shortly thereafter), but I will not use SafeLite in the future.
Absolutely insane. My insurance company, Travelers, suggested Safelite for my windshield repair. I scheduled a mobile appointment for 6/3 between 12:00pm – 5:00pm at my place of work in Dulles, VA (DC). I received an email with the details which included my work number as the contact. I never received a call. At 6:00pm I called Safelite, told them the situation and rescheduled for 6/4. When I got home 6/3, there were 4 messages from Safelite – one telling me they were waiting outside my building.
Why didn’t they call the work number I left? I specifically said work, not home. Safelite requested BOTH numbers, and I made it clear that I wanted mobile service at my place of work.
The morning of 6/4 I called Safelite to ensure they’d call my work number and confirm the appointment time. I was told I’d receive a call around noon, with an expected arrival time. At 1:30 I called them again, had them check the number, and was told to sit tight and await the call from the technician. 5:00pm, ta da, once again, no call. When I got home there was another message from Safelite on my answering machine.
For the luv of. . . After a few days of cooling off, I called for yet another appointment. 6/12 between 12:00pm and 5:00pm. (How stupid am I?!)
The morning of 6/12, I called Safelite to ensure the time and phone number was correct as I had not received an email detailing the appointment. Safelite assured me someone would be calling and my windshield would be fixed that day barring any serious weather issues. It’s been sunny all day long, it’s now 4:00pm and I just called Safelite again, who kept me on hold for 15+ minutes and then transferred me to ‘the shop, ’ where I spoke with someone who told me they tried to call the technician but he’s not answering and offered “can you wait until after 5:00pm, or would I like to re-schedule?” I said this was the 3rd appointment and I’d like to get a new windshield so I will wait (I work until 6:30 anyway), AND I HAD THEM CHECK THE PHONE NUMBER AGAIN.
It’s now 6:30 and once again. . . NO CALL, NO WINDSHEILD. I’m sure once I get home, I’ll find another call from Safelite on my answering machine. How can so many be so incompetent – how can one simple mistake continue on and on, when it passes thru so many different hands. What is with this organization – how do they stay in business? You’d think the technician would try both numbers if he doesn’t get an answer. Each time I left my desk I’d have someone watching my phone to ensure I didn’t miss the call (not to mention we have voice mail).
Obviously, I’m better off. I can’t express how foolish I feel to admit I gave them 3 opportunities.
I will say, in Traveler’s defense, when I called them to get a new claim number the Traveler’s rep was very apologetic and wanted to contact Safelite and complain. I told her I didn’t want them working on my car, so why bother.
Unfortunately, I allowed my insurance company (Allstate) to refer me through to Safelite glass to repair two...
called insurance company to replace cracked windshield. they use safelite who did replace the windshield...
Just so that everyone knows, please don't be tricked by Safelite or your insurance company to use this cheap glass installing company or any of its affiliates. Safelite Glass Company uses XYG glass which is imported from China and has a low rating and it is NOT OEM ( Original Equipment Manufacturer ) approved. This glass has a pathetic quality rating and it is dirt cheap and it's not safe either. Believe it or not, your insurance company could care less about your safety, just your money. That's why they support Safelite, because it is cheaper for them. Many glass companies use Safelite to supply them with their automobile glass, and that is XYG glass. As an insured motorist, you have the choice to select them or select a glass company who only uses Pilkington Glass. Your insurance company CANNOT tell you to use Safelite! Just so you will know, 60% of your vehicles weight is supported by your windshield if your vehicle ever rolls over. I don't know about you, but my safety and the safety of my loved ones are extremely important to me. If safety means anything to you whatsoever, then stay away from Safelite and ANY of its affiliates, aka, other glass companies who uses them as a supplier. Please don't take my word for any of this. Do what I did and research it a bit. It will not take long before you realize that everything I stated above is simply a fact and none of it fiction. Your life, or a loved ones life, may just depend on it!
A couple of months ago my windshield was broken by rock on the highway. I had the windshield replaced through...