Safelite AutoGlass

2014 Ford Focus. On October 9th the tech came and replaced my windshield, Noting I was already missing my driver side molding. Upon completion and then driving it, the windshield molding passenger side came loose, and I had a massive air leak. I contacted them to fix the issues. A tech came on the 16th of October and told me that the issue was a missing molding. (Keep in mind, the leak was on the drivers side of which I had already been missing the molding). Regardless, the tech taped over each molding side and said they would order moldings and replace them in a few days. It was a week without hearing anything so I called them. I was now told “I was responsible for replacing the moldings”. When I told them to check the records that the original tech took… the acknowledged I was correct and ordered moldings. The moldings finally were replaced November 10th. (One month from install). Upon driving, there is still a massive air leak. They get me into the shop today (10/16). I’m thankful for this, and it appears there is no more air leak. I have tape residue on my car that they refuse to remove and say it’s my responsibility, even after their technician said to leave it until the moldings came in. On top of this, I have a video of the finished product that I would love to share with someone that’s a regional manager or higher. The level of service provided has been beyond atrocious. I now have some sort of sealant used on the moldings that is leaking out and on the paint of the car.

My right passenger window was cracked due to an apparent attempt to steal my vehicle. My insurance company advised through the glass replacement on my policy I had to go through Safelight for a replacement. I filed my claim on September 25, 2023 and was advised the glass was ordered. To date, I have never hear back from Safelight and I called 100 times. Totally disregarded me. Horrible customer service. I would never use them and would never ever or recommend this company to anyone.

On October 2, 2023, at 1;00 PM I left my vehicle (2019 Camry XSE) at the Safelite shop on 11235 THREADSTONE LN, in Knoxville, TN for scheduled replacement of windshield as scheduled. Received text that job was completed at 2;41 PM the same day. I couldn't make a good inspection of the job due to shade and the fact that I needed to follow my Son to get back on the Interstate. The check out person said their computer was down and info would follow. After arriving at home I was able to inspect car better, The following things were observed: 1) Glue droplets were on driver side and smeared when attempt to clean was made. Took 6 different cleanings with a good quality rain-x cleaner which has removed most but some smearing still exists. 2) A 3 inch scratch was discovered on driver side of windshield where the wiper rest. Apparently wiper arm was up with blade removed and the arm was struck while installing the windshield.4) The driver side wiper appears to be striking the cowl fastener when in use. 5) The driver side door sill protector is scuffed and carpet dirty due someone inside the car during installation. I sent in customer survey but did not get a reply. Additionally, I called customer service and finally reached a live rep. She was very cordial and contacted the manager of the facility who was supposed to get in touch with me but it never happened. I made the decision to use Safelite primarily based on their reputation and current very impressive TV ad showing worker replacing a windshield and recalibration from outside of vehicle. Apparently was done like that on my auto. Shattered glass was all over inside of car extending to back seat. I feel justified in requesting a reimbursement of the $565.52 that I paid whic does not cover the $50.00 for vacuumed and cleaning inside of auto and$37.99 for door edge guard.

8/7/23- windshield replaced (car was dropped off by 9am and was there all day)

8/8/23- picked up car in the morning, no issues

8/17/23- driving on hwy and see something fly off or hit my car

8/20/23- realize what flew off was a molding pillar from drivers side

8/25/23- call the Safelite location to let them know what happened, told to come in and they would replace it for free

8/26/23- drive to Safelite for a tech to look at it and tell me they need to order the part but will call when it comes in

8/29/23- driving home from work when suddenly multiple safety sensors go off

9/4/23-husband calls and leaves voicemail about safety sensors due to their "recalibration" at the time of windshield replacement, call not returned

9/7/23- call 800 number to notify of pillar and sensors, no call back from local location, told to go into Safelite again and that they will take care of it same day

later on 9/7/23- arrive at time we were told only for front desk to tell me "maybe they have time, whoever told you we could do it today clearly didn't look at our schedule", Assistant Store Leader then takes over and says she doesn't think the pillar was ordered weeks ago but she will for sure order it, her technicians are out and she doesn't know when they'll be back but I can wait and they'll look at it when they're able to... wait 3 hours for them to tell me the windshield they replaced had "faulty brackets" and that it was shifting around and disrupting sensors. I'd need to schedule a full replacement and recalibration again. (none of the 4-5 windshield chips other customers had while I was waiting were repaired and ALL required scheduling a replacement and $500 deductible btw)

9/8/23- call and complain about the poor customer service to the 800 number who tells me they absolutely need to escalate it and someone should give me a call back about my experience (no call or email)

9/20/23-call 800 number again to try and get scheduled for a SECOND replacement, they connect me with the local location who says she will check and call me back (never hear from her)

9/25/23- call numerous times to the 800 numbers and local location to be told the manager is out of town and no one at the shop or at the call center can see if the parts are there but they "maybe" have been ordered, told to call back after 36 hours so the manager can get back from vacation and check up on their emails

9/25/23- speak with my insurance that originally sent me who tells me they will call to complain on my behalf, calls me back a few hours later and tells me she gave up on trying to get through after NUMEROUS phone calls to both the local location and the 800 number and that she is escalating it for investigation so that hopefully insurance will take their money back from Safelite and send me elsewhere

On 9/16/23 at 7:20AM I had a scheduled appointment for a windshield replacement and recalibration on my 2022 Hyundai Tucson Through my insurance agency. After the service was completed I picked up my vehicle after getting home I’ve noticed that my headliner was visible from the exterior and my sensor housing near the rear view mirror was damaged. Photos have been added

Very disappointed with the services on 8/19/2023. Windshield has smears on the bottom right (new tech that came out today 9/9/2023 confirmed) and there is a label that the first tech said would disappear after a couple of days that reads: Pinkleton - Ulta Kool (cigarette label on an Audi windshield? How offensive as an African American, senior citizen. I have been taken advantage of and I'm requesting a discount, return of funds (paid a $500 deductible) and a new windshield, ASAP, or I'll be reaching out to the BBB. Also, when the first tech struggled to detach my rearview mirror and put it back on, he put it on incorrectly and the second tech that came out today (Jason) fixed it. I've also reached out to Geico and customer service reps, today, that tried transferring me, but no one picked up. I am a tax paying citizen and I expect better from this company. I am looking forward to a swift response in getting this matter resolved.

Ms. Johnson

Only availability for a replacement is on a Saturday.

I have a problem with the following:

A job being scheduled and the shop (Manaager) not knowing the parts required for doing the job or when will be available.

Knowing that a part is not available and not contacting the client for possible rescheduling. Client arrives and is turned back.

Unable to reach the manager or personel at the sheduling location.

Manager should be on top of these issues.

Victor Taitt, 20 Russell Street, Norwalk, Ct [protected])

Aug 8th had safelite come to house to replace windshield

he replaced windshiel but broke or could not reinstall my reveiw mirror, the man that installed the window told me they would come back in a few days and fix it, now it is almost a month and i have been told everything from it takes two weeks to get a windshield to the windshield that they recieved was damaged, i am tired of the stories.

Your company had no problem taking my money but it seems you have a hard time completing the job, i paid you for.

My wife / attorney will be back from new york not this monday next monday, i want this resolved.

Work order # [protected], [protected]

On 8/18/23 took my car to Alton il Safelite

I was told there might be some small scratches visible

After paying, went out to my 2023 Ascent, there was a big gray glob in the middle of the chip the other small chips were not fixed at all, there is also a smear several inches long from the attempted repair

I have no choice now but to have a replacement windshield

The $247 I paid should be return toward the cost of the windshield

I also would like replaced at my home in stead of my coming back to Alton

Call me asap to discuss

[protected]

Please assist. On 12 July 2023, my vehicle (2018 Volvo) was serviced by a safe lite technician named Arthur (#[protected]) to fix my broken windshield. When he finished the repairs, Mr. Arthur drove our car to test the repairs. While out driving our car, he ran a red light stop at the speed of 15 mph resulting in me and my wife receiving a traffic violation (Citation # PSCP23019176) of 50.00 dollars. I called and emailed customer care to have this matter investigated and resolved. To date, no one has contacted me to fix my complaint. I am disappointed and upset at this point, and I would like this matter settled. Please get in touch with me for more information (I tried uploading a PDF of the citation; format not supported) and to help resolve this complaint. Thank you. Service work order# [protected]

I went in yesterday for a windshield replacement. I'm going down the road after the repair. And all of my sensors go off on my information board. I go to Toyota dealer to find out. Taylor tells me as the windshield needs to be recalibrated. I returned today for a warranty repair. Your employees were rude, rude, rude and the service was terrible. They proceed to tell me that there's nothing wrong with the vehicle. After spending 45 minutes waiting. They tell me that they can't do anything to my truck. Your employees were rude and the service was terrible. I will never ever recommend safe light. I'm calling my Insurance Company, and I'm going to Toyota to have this replaced. USA a should take you off of their recommendation sheet. I will certainly give you a 0 rating.

Had a small crack in corner of passenger side windshield. Repair tech came out to fix it and we were told that it could be fixed no problem. We were never informed of the possibility of the windshield cracking during the repair. Well, now windshield has a large crack running up through passenger side windshield. The safelite in Hickory NC was the ones doing the repair and now they are telling me that they are not responsible for the crack and I will be responsible for $500 deductible for the new windshield. It would have only took them saying that during the repair that there is a possibility of a windshield cracking but they did not explain that to me. Which if I would have known that i could have had them hold off on repair. This is not having properly trained employees to make sure that customer is inform on things that could occur. I DO NOT feel that it is my reasonability to pay for the windshield

Beware: Safelite never disclosed that when they replaced my windshield that they would destroy the dashcam mount, rendering the camera useless. (The dashcam was a Vantrue Element 1 Lite which utilizes an electrostatic pad and adhesive mount.) Safelite refused to repair or replace the dashcam, and they refused to offer any financial compensation. Very unsatisfactory.

On July 3, 2023 my husband was supposed to have his windshield replaced or repaired on a new truck. The windshield was cracked from a flying rock on the interstate. However, it was not replaced it was supposedly repaired with a proxy and some kind of instrument. Due to the fact that we have insurance on 4 vehicles with the same company and Safelite is supposed to be their company of choice, the crack looks no different and is in eyeview of the passenger. As I mentioned earlier, it is a new vehicle and this is not acceptable. I will also make a call to your company tomorrow to discuss this in detail. We pay high price to have insurance and this is the 3rd windshield over the years that you have had to fix and it is always a patch never a replacement of the windshield. I know this is cheaper for you than a new windshield, but there is something to be said for pleasing the customer. I will also be calling our insurance company as well to let them know of the situation and our disappointment in your service.

I would like to share my negative experience and advise against choosing Safelite Auto Glass for glass repairs. Jamaica, Queens, NY

on July 11, 2023. Upon having my rear window replaced, I noticed that the new glass was not aligned properly. When I approached the manager to request a correction, they refused to address the issue and even exhibited unprofessional behavior towards me. This lack of willingness to rectify the problem and their disrespectful treatment were highly disappointing.

I believe it's important to bring attention to these matters so that others can make informed decisions when choosing an auto glass repair service.