SafeLink Wireless
Reviews and Complaints

In the same situation RIGHT NOW only I havent been cancelled yet!

I use pbone call,txt,internet EVERY MONTH and still keep getting email and mail saying I'm NOT USING MY SERVICE?!? Even go to the Safelink web site and check my plan /balance!

I have unlimited talk,text,data,BTW.

What can I do.?

Same thing happened to me tonight. No warning. Had this service since 2016 until today, but they tell me my service was canceled on August 4th? No phone. No text. Nothing. And the service reps are useless

i have had safelink for years i called to have my minutes put on and all i got was the runaround they kepp me on hold and told me they was putting on my minutes a lie i needed my phone because my husband has kidney cancer and had to go to Bufflo for surgey i told them that and still no minutesi have never seen any thing like them I think the place needs to be put down.

You've go to clarify the information with them. You can send them an email at SL.CorpResolutionTeam@safelink.com or call their Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or [protected] (from a landline phone) for assistance. They are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Safelink says somebody else at this address has lifeline service. which is not true.

scarykat has no idea what they are talking about. He/She can have no idea of the circumstances of each person that needs Safelink or their competitor's phone.
I, for one, had to move to another part of the state to care for my elderly mother and lost all my customers. I rarely have time to fix things around her place and do not, because I live in GA, get paid to care for her like in other states. Family cannot be paid as caretakers in GA. I'm sure there are many disabled folk and whatever other circumstances, like corporations, banks, lending companies, stock houses and politicians that all contributed to the crash of George Bush the 2nd's economic crash that still haven't been able to recover economically. You need to feel the pain and walk in others' shoes before painting users with a negative broad brush. People like you make intolerance grow in this country, that used to help their neighbors and strangers in need.
My only problem with Straight Talk is that their system can't tell that I Do use my phone every month and they incessantly communicate with me, via email, text messages and postal mail, telling me to use my phone at least once a month. They even start threatening to take my service away. 350 minutes per month is a good safety net for me to contact my mother or her me, when I'm away from home or if my transportation should break down and I need to call a tow truck which can take many minutes of phone use if you've ever had to call one in a highly populated metro area.
Update your systems, Tracfone/Safelink to see that people Are using their phones and stop the harassment please.

Just complain of face book. They will fix it within minutes. Instead of calling the call center in India. No under you guys need a free cell. Can't think for yourself. You don't pay, yet you want great customer service. Don't tell me about your tax money. You don't pay tax... lol you should thank god for America you would die in other countrys. this is not for ssdi ppl this is for the fat nasty ppl i see on the bus talking into the cells acting as if they entitled to everything free

I see so many people complaining on here, but I don’t think you guys are going to the right people to get help. Some of my family members have a SafeLink phone. Every time something is wrong with it, we send an email to this address and the people working these emails are wonderful. Try it. The email address is SL.CorpResolutionTeam@safelink.com. Send them your name, cell phone number or serial number and they will help you.

I never had a problem with them. However, for one poster - you can only have ONE discounted phone service. If you get the Safelink wireless, they will not give you the discount on the land line. You have to pick which one you want. However - I would suggest if you have cable type internet and not dial up, you look into the internet based phone services for your landline. Try Basictalk at $9.99 a month plus tax (like $13) . That way you can get your Safelink for free and a cheap landline. I suggest you DO NOT get Vonage - their rates may be good to start, but they seem to keep go up all the time!

I'm in the same boat and have no phone since Aug. 2013 until present day! A rep from India picks up the phone and claims to mail me ALL THE NECESSARY FORMS and that all I have to do is mail or fax (fax is faster 2-3 business days!) with proof of Medicaid or food stamps and they'll reactivate my phone, but wait! NO, they DON"T! I've been in circles with these people for 6 months and they deliberately DON"T mail you anything, or if they do and you follow directions and mail it back to them - then they claim they don't receive! I've tried reapplying at least 10 times and faxed forms Jan. 6th and received a confirmation that the fax went through ok, but guess what? Again I have these Indian accent reps telling me that they didn't receive it for the 10th time, hanging up on me when I get upset, denying me their names or the supervisor to speak with or making up excuses about something missing after I've spent 6 months talking to them at least 50 times! I have complained to the commissioner of my city and recently filed FCC complaint about them on false advertising...I HATE SAFELINK WIRELESS!

Lorraine Wallen Suffolk, Va US

Feb. 14, 2022

not receiving minutes after I have paid for them TWICE with my debit card and the money deducted from my checking acct. 7 hours talking to people who do not know what they are doing, being transferred and then dissconnected

I am complaining about safelink service. I do not like the fact that my personal information is across seas. I have been trying to get my minutes added to my phone and I am angry about the problem I have had. I have dialed a least six numbers, and been put on hold a number of times. I have had call backs. I was given a enrollment I D # and told to call one of the many numbers an to let them know the number an my time will be added. Today, I am told I have to do another application. I as told this will be approximately a full month with no service. I spoke to a man who says I need to redo my application. I am about, I mailed what I was asked to and now I will have no service. What is wrong with this company? Is it legal, are there no one in the United State's to speak with?

regarding the suggestion to: " Email them at SL.CorpResolutionTeam@safelink.com "

well, my experience was that THAT email is NO LONGER valid (i.e. "UNDELIVERABLE" )
The Safelink email servers BOUNCED any emails sent to that address!

This Safelink Wireless outfit has gone to extreme lengths to prevent any human interaction with applicants or customers!
Now that is a FRIGHTENING business model for a quasi-governmentally supported service provider!

btw: I applied last month ; NO phone; NO communications

Please bring the customer service jobs back to America. Every time I call I get someone that I can barely understand and at the same time they have the worst attitude. I have called three times with the same problem and talked to three different agents that were all rude. Each one advised me to do the same thing over and over again and it still didn't work. I can handle the fact that they didn't know what they were doing but to be rude and have a nasty attitude when providing customer service is unacceptable.

My mother has a safelink phone and the battery wont hold a charge. I have spent the last hour on the phone trying to talk to some one with no avail. There is no one to talk to anywhere on that customer service line. We will not buy a replacement battery when she has only had the phone a few months. Please help me resolve this problem. She is 90 and needs this phone to work.

I have been with "Safelink" ?, for about 2 years and for that entire time they have without fail stolen minutes from my phone service. Each and every time they expect me to call them from another phone and spend hours going through a bunch of different codes and then try and argue that my phone is working just fine. They never refund the minutes that they steal from you. The latest scam they pulled on me was while I was away from home, which they knew because the phone has a GPS system on it, I had 843 minutes on my display of the balance of minutes I had left. The next thing I knew, the display of minutes disappeared. The next call I made briefly showed that my balance of minutes had gone from 843 down to 744 (99 minutes gone). The call I made lasted 19 minutes. I called customer service to complain and they said that they could not help me because I was not at another phone to call them from and go through their scam again, which would be the 7th time I had gone through the code BS. This company is criminal and stealing a great deal of our governments money and with no remorse for the disabled or elderly.

sent in form to safelink.checked on it and they said there was some sort of problem name is lee zimbler.

I have safelink and i have to call sometimes for them to put my minutes on. I feel that it is free and they get it done so I am cool with the phone. They do not have to give us a phone at all. That just me.

I have tried working with Safelink Wireless for the past three weeks and gotten nothing but more problems and still do not have service.
First, on December 12th I had no service and after a day of trying to contact them, attempting their suggested fixes, I had to endure the interrogation of personal information that is usually not given over the phone, but I did, since I had already provided it initially without thinking. After trying their recovery process, which took another day and got nowhere, I went through the gauntlet of pre-recorded messages and automatic computer phases again before I got to a real person. Dealing with this individual and the canned responses I got the excuse the reason my service was not active for my phone was that I had provided the wrong zip code, they had my billing zip code coded in the system versus my residence. I do not understand this being I am only 6 blocks away from post office and it is still the same area and I have had service undisturbed for two years up to this point. He had me shut off my phone and wait 5 minutes then turn it back on, if that didn’t work do it again, but must wait one hour to give the system time to reboot; and if this didn’t work try it one more time making sure I had waited at least one hour before trying. I humored the guy and after three tries was able to use my phone two days later; little did I know they had change my phone number.
Second, January 1st, after two week of no calls and I had been expecting several return calls for setting up interview times for a real full time job, finally, nothing! I called back and after long waits got a hold of someone, more pleasant than the last two times and helpful, I found out my phone number had been changed without ever receiving notification of the change. I also, informed her I had not yet received my monthly allotted minutes and she assured me I would have them by the next day.
Third, January 3rd, two days later, I still had no minutes and I called, waiting on hold several minutes before speaking to a real person to find out my service had been cancelled without notification. I had tried to cancel my subscription at the start of all this hassle and was inform I could not do so without a justifiable cause for them to cancel and was bound by a service contract through 1/23/2016.
Now, I am without service and must to re-register in order to get service back. I will find another service other than Safelink Wireless, this is the worst service ever and totally unreliable and inconsiderate.

Go to Assurance Wireless! Safelink SUCKS! Not only do you NOT understand what the csr are saying. They all seem to be brain dead! I've been trying to get my replacement phone over 5 months now. The dummies sent the first one to my old address EVEN THOUGH I UPDATED it. I was told they would send another one out. They evenrepeted my new address to me on the phone...I still don' have the replacement phone! So after 4 calls, over 450 minutes later-my next call was to secure my number so that I coulod use it with another company...Th results of that- Yup! NOTHING! Them fools zapped me of my energy. I hate Safelink. BUT I STILL WANT MY NUMBER. SAFELINK SUCKS!

I have had a track phone for years now with no trouble.This May I was sent a message on my track phone saying I need to verify my acount so that they could keep the service going for another year as they always do. I did so. In a few days they sent me a messagee stating I was no longer qualified for my free mins. And as I have a health con. I need my track phone in case. I went on line to fix the problem. The form on line would not let me finsh my verification process. I called and they inforrmed me that the info that I have given on line was not correct. They asked me a few questions. To which I answered. They then said there was a mistake made. They read back the info. I told them everything they read to me WAS right. They claimed it wasn't. The woman was rude to me . So asked for a supervisor. She said (after asking her 6 times) I'll put you on hold forr 3 minutes only. She then came back with (after 2 minutes) stating there is no supervisor here. I told her "yah ? what's the matter she doesn't want to speak to me? " She started to say that she just stepped out and will not be back. While in the back round I could clearly hear her say (I don't want to speak to him). I said IF you do not put the woman on the phone I will call corp office and report you and her forr the way they treat there customers. Then I called Corp office. There were very sorry forr the way I was treated. And are willing to help resolve the issue at hand.

I agree, Safelink sucks. I got tired of calling them every month to get my minutes, as their customer service is atrocious and I talk to the same damn fools every time. I have not been able to use my phone for the past four months and I'm going to have it cut off. I refuse to pay 20 dollars for 1 hour of time. I will never get another, even if it is free.

I bought this product in the "as seen on tv" store in DC. I had to try on two sizes before I found one that fit. After I put it on latter at home, it ripped, and it rode up from the bottom whrn I wore it under my clothes. It was a waste of money, but I'm glad I didn't buy it off the internet.

Can my cell phone be activated on line? Enrollment ID is [protected]. Pin
number 013132. Reference number is [protected].

Safelink Wireless / Wrongfull cancellation due to stolen wallet and I.D, and somebody appling for phones

Safelink Wireless / Wrongfull cancellation due to stolen wallet and I.D, and somebody appling for phonesSafelink Wireless / Wrongfull cancellation due to stolen wallet and I.D, and somebody appling for phones

Safelink has terrible or no reception in the meridian, mississippi area. Phone never works and customer service is nonexistent.

I had the same problem and the people at this email address helped me fix my issue. I know that the email is going to the company themselves but the people handling these emails are very good. Give it a try! The email address is SL.CorpResolutionTeam@safelink.com.

I have contacted safelink wireless approx. 5 times on 2/12/2011 concerning changing my phone number but have gotten no resolve to change my phone number. In addition, I keep getting put on hold and continuously asked the same questions over and over again. not only that, but now I can neither receive phone calls or call out on my phone. they keep telling me I have to wait an hour each time I call for the service to be activated and my phone number to be changed and to have the ability to add minutes for which I already have remaining minutes on my phone. I am so aggravated I could scream. Finally, I keep getting CSR's on the phone that doe not speak good english that keep asking me for the same information. I have asked to speak to a supervisor or manager twice and have done so but its the same scenario.

I have the same problem, since September 2011 i am trying to get a copy or statement of the calls that i made for two months, i need those documents for a court case to get some phone numbers that i call, every itime i call they tell me that take 30 days, and that someone have to verify info, they call to verify many times, and now this January 2012 and i am still waiting for the statement, i dont know what else to do..
And they got all these people from South America that don't speak English..

I only wished when you call them that i would get someone that spoke clear enough english that i could understand what they are saying, I have never called and talked someone more annoying than these people.The bad hing is they get angery with you if you keep asking them to repeat what they are saying dang people if your going to deal with americans you ought to learn to speak our language so we can understand you, for God sakes.

I am homeless in Olympia, WA awaiting judgement for an SSI Federal Disability claim, but currently on a program called G.A.X. (the state disability aid program). When I first called in it was because the website enrollment process wouldn't accept my address. It is a "PMB" address or "Personal Mail Box". So I called customer service and was instructed by the rep to enter a physical address. I explained to him that I am homeless and don't have one so he suggested I use a close friend's or relative's. I gave him a physical address to my mother, and was approved immediately.

It's been about a week now and I decided to call in and try and get a tracking number. The entire length of the call was 2 hours, 4 minutes and 37 seconds, and here's why;

I requested the tracking number and the operator (while verifying info) was asking me questions, one of them being "Are you the head of the household?" I answered honestly, no ... it's my mother's home but I was prompted by one of your cs reps to use her address because I don't have an address to the tent that I sleep in. That was a BIG mistake!

Suddenly the call turned from an innocent inquiry into my tracking number into a shakedown about the FCC's right to charge me with perjury. I went round and round with the towlhead cs, but never resolved ###. I escalated to a supervisor who could also not provide me with a tracking number, but had no problem threatening me with perjury some more. I explained over and over AND OVER that never ONCE did I LIE to get the service, that I am merely HOMELESS without a line to stay in touch with family and doctors, and that her OWN ###ING REP suggested I use the physical address of my mother in order to seek approval.

Overall opinion of this company ... pathetic. These people are obviously another company's method of outsourcing to people without any concern for their customer's welfare. Not once did I feel that either of the last 2 people I spoke with showed any non-scripted compassion for my situation. They were like civil vultures just looking for any excuse to keep me off their system.

The first guy I dealt with was not only TOTALLY professional, but he was problem solving, and compassionate for my situation. Unfortunately, I had no idea he might have begun the process of convicting me with perjury. *shrugs*

### this company!

I am homeless in Olympia, WA awaiting judgement for an SSI Federal Disability claim, but currently on a program called G.A.X. (the state disability aid program). When I first called in it was because the website enrollment process wouldn't accept my address. It is a "PMB" address or "Personal Mail Box". So I called customer service and was instructed by the rep to enter a physical address. I explained to him that I am homeless and don't have one so he suggested I use a close friend's or relative's. I gave him a physical address to my mother, and was approved immediately.

It's been about a week now and I decided to call in and try and get a tracking number. The entire length of the call was 2 hours, 4 minutes and 37 seconds, and here's why;

I requested the tracking number and the operator (while verifying info) was asking me questions, one of them being "Are you the head of the household?" I answered honestly, no ... it's my mother's home but I was prompted by one of your cs reps to use her address because I don't have an address to the tent that I sleep in. That was a BIG mistake!

Suddenly the call turned from an innocent inquiry into my tracking number into a shakedown about the FCC's right to charge me with perjury. I went round and round with the towlhead cs, but never resolved ###. I escalated to a supervisor who could also not provide me with a tracking number, but had no problem threatening me with perjury some more. I explained over and over AND OVER that never ONCE did I LIE to get the service, that I am merely HOMELESS without a line to stay in touch with family and doctors, and that her OWN ###ING REP suggested I use the physical address of my mother in order to seek approval.

Overall opinion of this company ... pathetic. These people are obviously another company's method of outsourcing to people without any concern for their customer's welfare. Not once did I feel that either of the last 2 people I spoke with showed any non-scripted compassion for my situation. They were like civil vultures just looking for any excuse to keep me off their system.

The first guy I dealt with was not only TOTALLY professional, but he was problem solving, and compassionate for my situation. Unfortunately, I had no idea he might have begun the process of convicting me with perjury. *shrugs*

### this company!

I had similar problems with safe link. I could not understand the CSR I had been sent a phone with a number that was not clean. I was getting over 25 calls a day from bill collectors for someone else. I wanted the number changed but the phone they sent was meant for someone else they sent it to me instead so my name was not correct to the number? I had made another 5 calls trying to resolve the problem and then they sent a new sim card but it did not work? After the 3rd sim card was sent I finally got it all straightened out. It took 30 days, 3 sim cards and about 18 calls to safe link?

It is very reassuring to see that I am not the only person struggling with the use of a "safelink" phone. In my case, someone knows my number, I guess, because if and when I did receive minutes, the phone rang again, almost immediately, and all the minutes disappeared. I have been without minutes on my phone for at least 3 months. When I attempt to correct this online or at "Best Buy" or online at Tracphone" the results are nothing at all. As I had a stroke, and am old, it would be nice to have a phone that works. What should I do? I went to the DC Social Security Office to seek help, and was told they could not help me, that I was not "qualified" any longer. This has got to be some sort of scam. Perhaps we are reliving the 60's and the streets will soon fill with rioters, using their cell phones to kill other people's electronic realities. Think that "Ferinhieght 451" (sp?) was a similar story.
I am so irritated and hope I leave the planet before we get a robot for President. 'Dennis the Menace' is difficult enough.

Theirs some complaint that needs sop in their mouth but get to it safelink didnt do me as wat people sayin they done them I was treated good by them. My phone works good and I also receave my min. Every month

What you need to do is contact your Attorney general as well as your state rep. You can also contact your Congress person I know hard to do when your phone service sucks. Also remember Tracphone provides the phone to Safelink there corporate phone is [protected] ask for Charro. You can also flood there fax number. Just another example of our government letting a rich company scam the poor. Just remember it is EVERYONE who pays tax's getting ripped off. You will be lucky if anyone listens good luck find another provider

sorry service & when my phone was lost on a city bus they want to give me the third degree! CANCEL THAT PHONE!

I never get my minutes every month i need to call and i get the same status stuck in quilify mode cant get minutes until enroll been like that since Jan 2013 it now May 2013 and still having problems. Government issue it shouls be shut down. Needs better service.

I too am a Safe Link Wireless Customer. I noticed a trend they have been doing for the last year. What you do is you sign up for their 250 Minute Monthly Plan in which you get 250 Minutes per month on your cell phone which is paid by the U.S. Government. The way the scam works is they purposely only give you 1/2 of those minutes every month (125 Minutes) and then in order for you to get those additional 125 minutes back which you signed up for in the first place. You call their customer service number. Safelink purposely puts you on hold for 45-60 minutes each time which you are wasting just to get your additional 125 minutes. Then they answer your phone call and keep you waiting for an additional 30 minutes while they say "Still working on it sir" on each time you call. So now that's 90 Minutes you wasted for the 125 Minutes your missing on your phone plan every month. So they give you your 125 minutes but since you called their customer service number they will NOT credit your 90 Minutes on that phone call. In which they screwed up in the first place. This is a monthly recurring problem with Safe Link Wireless and each month I have to go thru the same damn thing. I deceided to do something about this. If you have a complaint. Don't waste your time with Safe Link Wireless as only you'll get the run-around. Instead File a Complaint with the "Florida Attorney Generals Office" since Safe Link Wireless Corporate office is located there on FL Attorney Generals Website at: http://myfloridalegal.com/webfiles.nsf/WF/MRAY-8KMFXT/$file/ConsumerComplaint.pdf Their address is:

Office of Attorney General Pam Bondi
State of Florida
PL-01
The Capitol
Tallahassee, Florida [protected]

Also you may send a copy of this report to your State's Attorney Generals Office, example (Michigan Attorney Generals Office) . Since I filed my complaint thru both states, I have received a phone call from Safe Link Wireless but they weren't interested on fixing it. My next step is to consult an attorney or local media to see what they can do about this matter. I am sure if there are enough complaints like mine, A Class Action Lawsuit could be put in the works. As I am not a person that likes to be taken advantage of! - When you file your complaint with the Florida Attorney Generals Office here is Safelinks Information:

Safelink Wireless Corporate Office & Headquarters
9700 N.W. 112Th Avenue Miami FL 33178
Safelink Wireless corporate phone number:
[protected]

If you have the same problem as me, Let me know I would love to hear from you: BillMonson1976@yahoo.com

Not sure which government agency sold us out this time but I for one am pissed. I called to re-verify for the next year and they told me the call was being recorded and ask me a whole lot of personal questions. When I noticed that the woman barely spoke english and I could hardly understand what she was asking me I asked her if this call center was in the U.S. she immediately stopped the recording and told me I needed to stick to the questions. After some argument she revealed that the call center was not in the U.S. Your government is using safelink to collect information on you and storeing your information offshore somewhere. I for one am not okay with this. I am honestly not sure how to get my information deleted and who to complain too. It's certainly not the woman in the call center in god knows where. I suggest you do as I am and start looking for answers!

Contact your congressman! safelink wireless is a company funded by the u. s. government that provides phone service to elderly and vulnerable citizens of the u. s. anyone researching this company should be aware that safelink has outsourced most of their operations to other countries. their service application process is extremely ineffective, customer support is questionable, and there is little to no accountability with this company. I would highly advise anyone that experiences difficulties with this company to contact your congressman, and petition them to cancel contracts with safelink, and to find a more responsible company to do business with.

crybabies scammers,

didn't get my minutes on my gov phone

didn't get my montely minutes on my gov cell phone

My Name is Andrew DAmbrosia, my address is 535south 200 east apt 908 Salty lake city, I did not get my minites for the month of Sept, I called [protected] which now they say the number dont work, but when I had a man on the phone he gave me this ID no. 7161516 and reverifyed me and told me my minites would be on on Sept 5th 2013, I have not recieved them, I been on the phone all day, about my minites and I stilll have not recieved them, this is the phone I was sent, Trackphone, [protected], where is my minites, I was born 6 16 1953 last 4 of social 1754 what else do I need to to do to get my minites I am on the 250 a month plan, thank you.

First of all, it's "I didn't get any minutes." Learn to use the English language properly so you sound less stupid. Anyway, instead of complaining here, and offending educated people with your horrible grammar, contact Tracfone and tell them you didn't get your Safelink minutes. They will fix the problem for you. Usually all it takes is entering a simple code and your minutes appear. Also, don't forget to leave your phone ON at the beginning of every month so the minutes can be transferred to your phone. If the phone is off, you won't get your minutes.

Contact safelink technical support, that's it

Its a free phone stop complaining and get a land line, There is a land line program called life line. They don't have to give you service on safelink and i betting when they see this complaint they won't. I know its Not fun to have something not work but have never seen anyone on here complain about a company who is giving you something free. And i find it hard to believe you can't call 911. Even a phone that is off with no mins can call 911.

I have been without this phone for about three months, service is horrible!

Need new phone, old one doesnt work

these free services are never meant to help those who need help for corporations who supply the sevices.

the c service is horrible cant speak english rude call back and harass im all up for law suit unreal!

my phone is terrible, when I call here in the city, it sounds like I'm calling China, hey, it's free.but wow it takes like a min just to make a call and usually you have to call twice, also this is my 2nd phone from them..its better than nothing..

I have never had worse customer service. I have tried to call there so called customer service for three days. Each time waiting for over 30 minutes until I was so fed up I had to hang up thinking that maybe it was a busy time to call. I am on hold once again... it has been almost TWO hours! They said to expect a 15 minute wait... 15 minutes... MY ###! I find this totally unexceptable. How can they possibly call this customer service! I think it's time to hang up and hang in the towel. Count me in, Alabama!

I am sorry that you have so many problems. I have had my safelink phone for over 2 years and with NO problems. Have you gone to their online site for assistance ? www.safelink.com -As a disabled senior I never have to worry about being stranded or in need of help now that I have my phone. Good luck because it is a great program for those less fortunate and/ or in need.

The correct telephone number for Safelink is

[protected]

Not only did I not receive my minutes, I spent almost 2 hours on the phone with them, and the supervisor gave me this # to call, [protected], BEWARE, Its a porn #. What is the government paying for?

Contact the following:

Pennsylvania Public Utility Commission (est. 1937)
400 North Street
Commonwealth Keystone Building
Harrisburg, PA [protected]
Tel: [protected]
Fax: [protected]

PO Box 3265
Harrisburg, PA 17105

Web Site: http://www.puc.state.pa.us

My current Safe Link phone has too many problems. So I called to ask them to send me another one, and they said they would. I have been waiting almost 2 weeks for the new phone. A few days ago, the phone I do have won't let me make or receive calls and texts. All it says is "Unregistered Sim". And I can't seem to get a hold of an actual person on the toll free safe link phone numbers.

im not understanding that i didnt get my safelink phone and i wanna knoe whats going on cus i didfull out an application so please i wud like to knoe why i didnt get my phone tahnk you very much

i nevea got my phone and i did send for one i wanna knoe whats going on please tell me cus i nevea got my safelink phone thank you very much

MY MOM IS ILL N A NURSING HOME. I HAVE 2 HAVE A PHONE ON ME AT ALL TIMES. THEY HAVE LOST BOTH APPLICATIONS.
LETS ALL CALL, E-MAIL OUR LOCAL NEWS STATIONS 2 C IF WE CAN GET AN ANSWER THAT WAY.
TRY ASSURANCE WIRELESS.
GOOD LUCK & GOD BLES

My phone was suppose to be shipped 1 month ago and i haven`t got it yet.

I wish I could find a gov. place to complain to about safelink, but the gov. does the same think, they do not care either.

Same with me, applied on oct. 2010, then on march 8th 2011 talked to a CSR who reapplied for me and approved me since I have no income and on food stamps. Now on April 1st ( big joke ) they say it will be 30 days via FED-X, now if I am not home they will not leave it. So at least for the next 3 weeks I have to stay home ( not that I working ) to get a phone witch may not show any way. The CSRs *****, they do understand or speak very good. Do NOT talk to a CSR, go right to a supervisor if you can, I am looking for another free phone.

I applied for my phone on October 1st, 2010, it's now March 3rd, 2011 and I still have no phone. I call once a month and they say they'll send a new one but still nothing.

I tried adding minutes to my phone to find out I have not received my benefits for July

I have called for ten days to try to get another plug for my phone. I am going to lose my minutes because no one is answering the phones only a machine. There should be a real person to talk to when you need something. please if someone from this company really care please call me. My phone number is listed in your records. Thanks, Harriett Armstrong of Nashville, Tn

why can't i call safelink when my phone is out of minutes?

IT HAPPENED TO ME FOR DEC. IT'S NOT THAT I GOT RIPPED OFF. BUT, THE IDEA OF THE TIME SPENT.

IT'S AGGRAVATING.

You can get your "lost" minutes by

1. Pressing the menu key
2. Choose "Prepaid" by pressing ok
3. "Add Airtime" is highlighted. Press OK.
4. Your screen should display "Airtime PIN."
5. Press 5 5 5 and then ok.
6. The message, "Have a promo code?" should be displayed on your screen. Press the key below the word, no.

Now you should have your lost minutes!

Same exact thing happened to me for the month of September! Three hours on the phone to be told they aren't authorized to do anything because their computer says I got my minutes when all I got was a "service unavailable try later" error. Did the problem fix itself for September or not? Trying to figure out if next month holds any hope...