The complaint has been investigated and
resolved to the customer's satisfactionResolved Safelink — cancelled my enrollment without my request or prior notice
resolved to the customer's satisfaction
As I am typing this complaint I am still on hold for 3rd time!! Initially I called Safelink because I received several texts and email messages stating that I have not use my minutes this month. Odd... cuz I already used half of my minutes issued by Safelink. I explained the nature of my call and come to find out my enrollment was cancelled as of 3/11/2014. But who? I didn't... Why?... crappy non English speaking reps are telling me that enrollment was rejected back in 2012... I mean this is 2014/March and I just received mins.beginning of this month!! Their excuses are getting off of hand!! At this point I am thinking... I hope they are making ### out of themselves.. Anyway, they want me to apply new enrollment, I was not happy about that but if this solves the problem... Then after 30- 35 minutes on recorded conversation and went through whole process. My application was rejected!!! What a waste of my freaking time and unacceptable apologies... Until today I really liked the service of Safelink but not anymore... I still hasn't got a real deal why my service was cancelled. I asked to speak to manager, supervisor, or anyone who can resolve the issue?? I am on hold... for 20 minutes and guess what they just HANG UP on me! I am so pissed right now but I am not going to ruin my day~ And come to think about this... only thing I can think about is that couple days ago I changed my plan and this stupid Motha Fxxxkers made mistake and cancel my plan instead of change it!!! Never ever again!