I contacted SAMI recently because I didn’t want to risk misunderstanding official requirements. The consultant assigned to me, was incredibly methodical and made sure I understood each document, form, and timeline. She also double-checked my identity and supporting documentation twice, which gave me confidence that accuracy mattered more than speed.
One area I felt could be slightly improved is the follow up timing. I received replies within the promised timeframe overall, but some answers took longer when approaching submission deadlines, which made me a little anxious. It wasn’t negligence but I think clients would feel even more secure if response timing was strengthened during crucial phases.
Aside from that, everything was smooth, respectful and well organised. I prefer professionals who are careful rather than fast and sloppy, and in that regard, they delivered exactly what was needed. I ended up receiving approval without needing to fix or re upload anything, so I still rate the experience highly