Rush Card Customer Servicewill not send a replace wth changed name

M
This review was posted by
a verified customer
Verified customer

I SPOKE WITH A CUSTOMER REPRESENTATIVE TO RECEIVE A REPLACEMENT CARD BECAUSE I GOT MARRIED. I TOLD HER THAT I DIDN'T CHANGE MY LAST NAME ON MY ID CARD YET. SHE TOLD ME TO FAX MY MARRIAGE LICENSE AND ID AND SHE WILL CHANGE MY LAST NAME ON MY REPLACEMENT CARD. I FAXED MY ID FOUR TIMES AND SPOKE WITH THREE DIFFERENT MANAGERS ON THREE DIFFERENT OCCASIONS. THEY WOULD NOT EXCEPT BECAUSE THEY COULD NOT READ THE WHOLE THING. ONE MANAGER SAID TO BLOW UP MY INFORMATION AND FAX IT AGAIN AND I DID. THEY SAID IT WAS STILL UNCLEAR. BEEN A MEMBER OF RUSH CARD FOR FOUR YEARS NOW. SENT THEM NUMEROUS CUSTOMERS. THEY JUST GOOD BUSINESS. I WOULDN'T RECOMMEND THIS TO COMPANY TO ANYONE. RUSSEL SIMONES NEEDS TO CHECK UP ON HIS WORKERS BECAUSE WE ARE THE REASON THEY GET PAID.

Responses

  • Mi
    Michael Perry Oct 14, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I have a suggestion to the people that are having problems with Rush Card. Use Paypal. Paypal is a much better company. You can pick up a paypal reload card at any CVS and they will also send you a debit card for ATM withdrawals. You will also be able to pay your bill and send money to anyone with just an email. Consider it. Good luck!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem