SUBMIT A COMPLAINT

Complaints & Reviews

horrible place to shop online

I placed an order in november 2019 for a pair of leggings and a shirt. It's now December 16th 2019 I got an email a few days ago says my item shipped. got another email today saying my shipment was cancled. Called rue 21 they said i called my items but I didnt. Then they tell me ups cancled my shipment . So I have been waiting over a month for my items they say I have to get a refund and re purchase the same items completely ridiculous will not shop here in the future.

unauthorized charges

Rue21 took my money on PayPal an I didn't placed any order I contacted rue21 they give me he'll to return to my money. PayPal have a hand in it as Well I contacted PayPal they couldn't return my money than pure [censored]ry. Please don't add nothing to rue21 Cart or even used PayPal both company are thieves. PayPal telling me to contact seller, I did seller said to wait 30 days ...PayPal stated can't received refund after 30 days .I send the screen shot to PayPal an they still doesn't see the [censored]ry rue21 on. Rue21 knows if I wait until after 30 days I can't get my money back .. I will be taking matters in my own hands if my money ain't return by Monday the latest

online order

I ordered 7 items online and never received them although when I checked the tracking number they stated it had been delivered. When i tried contacting UPS they told me that they have a contract with Rue 21 where they are the ones who have to do the investigation. I called Rue 21 customer service and was told they were going to investigate on 05/12/19 and to this day i still have not heard back and have not received anything. Will no longer be shopping with Rue 21.

Rue 21manager

The manager at your Poplar Bluff location is RUDE!! I've never been talked to in that manner and I don't appreciate it. I'll never visit that store again and neither will anyone in my family. Teach your employees to have some respect. I'm not a kid I'm a middle aged woman and I don't appreciate her talking down to me!! I'm not sure of her last name but she's blonde and her name is Cindy. If she's treating people like this then she's ruining your business.

customer service

When I went into Rue 21, the manager was really rude and cussed at me. I thought she was having an off day so I continued to shop around. That was until I saw her put a cigarette in her mouth while still in the store. She couldn't even wait until she got outside. Totally unprofessional. I also had to wait until She was done smoking in order to check out. At the register she was also rude and unprofessional. Never going back!

customer service

a order that was lost by ups

I never got my order and it was for my girlfriend they told me to call ups when they supposed so I called ups then they told me that rue21 supposed to make a report so after they...

money taken off of my gift card and I never even placed my order

I was trying to do an online order using a gift card I received with $75 on it because the closest Rue 21 is an hour away from me. I had the items I wanted in the basket but when...

the condition of the store

This store is a MESS!!! I love Rue 21 but this place is a wreck every time I go in. There are constantly boxes all over the floor that you have to trip over to get around. The...

no refund

This company basically stole my money. UPS lost my package. They say they're not responsible for lost packages, but instead of holding UPS responsible they take your money and say...

racist manager

I am a worker for RGIS and I am just disgusted with the way a young African American girl was treated. She was so sweet and so funny she had me and another worker so tickled. But...

customer service

The employee working had her friend there with her during her shift and they were talking while she was working and the employee had a poor attitude. I decided to just checkout...

your guys customer service rep

He was being so rude to me he called me fat underneath his breath he was being so unprofessional he needs to be fired.!!! He went up under my dress I am outraged!! The...

missing item

252409 Extremely pissed and disappointed in this company. I made an $140 online purchase that I received today that was missing one of my items (a bathing suit top). When I called...

service at your milford location

Went in for an interview Spanish girl was so rude had to wait around for 3 hrs til she finally acknowledge me then had an attitude someone will get to you then continue to gossip...

Rue 21 — purchased a sweater for my daughter and it did not come in my online order

I purchased a sweater that my daughter wanted for Christmas and when my online order came it was missing. I called customer service and they said they could not "re-ship" and...

what a mess

My order consisting of 6 items was canceled because one of them was out of stock. And that is the most irritating thing ever. Why did they do it? It would be easier for them to...

refunded amount gave me less than I pay for

I went to attleboro emerald square mall on black Friday Nov 24 return shirt to small ask for my money back I pay full price $18.99 got back $14.02 dats rip off it wasn't on sale I...

online

Rue 21 is one of my favorite stores and I bought a ton of stuff in your STORE today, but I will never order online from you ever again. I had to speak with three different customer service reps (One I could barely understand) and they kept telling me false information. I wanted to see if they could edit the size of an order I had placed a few hours before I called (apparently you have no communication with your shipping department) and they kept saying I could return it to the store/exchange (no I cant) or mentioned the 30 minutes deadline for canceling an order which A. You cant return online orders to the store. B. It was an online only shoe. C. I didnt want to cancel an order I just wanted a bigger size. There is no policy/information about editing an order and it's a crappy policy/you need better communication within the company. I spoke with a customer service manager who also was no help at all and I was definetly not happy/smiling at the end of that phone call. Really horrible customer service in comparison to your store employees. The very least the manager could have said (even if it's a lie/she has no power), "I am so sorry for the inconvenience and I understand your frustration, I'll be sure to pass this along so that we can improve our policy."

horrible customer service

on 11-5-17 I placed an order online in the amount of $163.48 after i applied my coupon code my total cam out to $97.02 I was so excited to get these items and at such a great...

Rue 21online order-received 5 of the 12 items and was charged for all 12

I placed an online order on 10/31/17 and received confirmation that all items were being shipped. When UPS delivered the bag 11/3/17 only 5 items were inside. The packing slip showed all 12 items were shipped. When I called customer service, the male rep acknowledged that they had some problems with this very thing and he would issue me a refund. I told him I'd rather have the items that I ordered. He said I could go back and reorder them and I replied that the prices were not the same since they had a 50% off with free shipping on Halloween. He said well if you reorder them and pay for them, we can issue a refund after. I was like are you kidding?

The kicker is I must wait 24-48 business hours for the investigating dept. to contact me to inquire about my missing items. So I'm not getting a refund right away after all. What's interesting is rue 21 shows my order should have weighed 10 lbs. but the UPS tracking site shows my package only weighed 4 lbs. What a racket and very deceptive. If I had not have called, they would have just charged me the full amount and never notified me.

No refund

Irritated to the very maximum because these [censored]s can't hire a normal programmer to fix their baggy website. I ordered several items, was immediately charged, and then they...

rude customer service

My teenager was shopping at rue21 in [removed]. He was waiting in the checkout line and noone was at the register. He saw two associates away from the register engaged in a...

customer service/refund of money

On August 28th I returned a shirt to the Rocky Mount NC store that I purchased in the Greensboro NC store on August 26th because it was too large for my daughter. I was told that...

jeans/jeggings

I am usually very satisfied with Rue 21's clothing, but I am very disappointed in the lack of customer service at the Cookeville Tn store. I am a single mother of a 12 year old...

returns

I returned several shirts that I bought by mail because the sizes were way off, they were delivered to Rue 21 on July 21. As of today (August 31), I still have not received a...

staff

I was in the Beckley Rue 21 on july friday tge 21st and your staff was very rude. Staff roled there eyes and wouldn't wait on me and took people in front of me, said to go to...

[Resolved] red elephant leggings

I bought two pairs of leggings from the South County Mall store. Both L/XL elephant printed, one pair was black the other pair was red. The black pair absolutely perfect, and the...

[Resolved] quality of merchandise

I purchased quite a few things from their closing store at our local tanger outlets. I've purchased things here before and have had no problems. However, 2/4 things I purchased...

Rue 21buy one shoe get one free

I ordered on line in December. I ordered a faux fur vest and buy one pair of shoes get one free. i received one pair of boots and the vest but the order said incomplete so I waited for the second pair of boots to arrive. After waiting about a month I called and talked to a man with an accent, he told me my order was cancelled. I didn't cancel it so i asked why it was cancelled he didn't know. He told me I would be credited around 20.00. i haven't seen anything on my account. This to me is a scam and false advertising just to get you to buy the shoe. I will continue to peruse this until resolve to my satisfaction.

bad experience

I have purchased a shirt from www.rue21.com and the one arrived was too small. I contacted customer service and said that I would like to exchange for a bigger size, but their rep...

dirty shirt

I've ordered 5 t-shirts from www.rue21.com. Quality was not the best, material was quite cheap, but everything looked pretty nice. I would be quite satisfied with my purchase but...

theft by their employees

I had the worst experience of my life in a local store at Eastpoint Mall. I generally spend over $40 at time in Rue 21 stores. I love the White Marsh Mall location. I was in the...

Rue 21 — online ordering

12/17/15 on 12/16/15 rue 21 has an ad buy one pair of jeans get the second for $10. i ordered this and the order came back without the second pair of jeans. you have 30 min to...

Rue 21 — rude manager

I went to Rue 21 to return some knit tights that i bought 4 days earlier because i wore one pair for 2 hours and they were falling apart at the seams and upon closer inspection i...

Rue 21 — rue 21 coupon

8/7 My daughter and I had went into use a 20 off a 50 dollar purchase . I saw on the coupon that it wasn't good on clearance so we picked up things throughout the sore. When...

horrible company

I started out as a sales associate and moved up to a part time manager I was then told for over half a year after I get out of school I will be the full time manager since I wa...

Rue 21 — horrible customer service

I visited rue21 November 20, 2013 around 8:30pm at the centennial location were I normally shop I didn't get greeted by anyone one of the associates that were standing in the...

rude employee

I went to their store not that long ago, and there was this girl whom I overheard someone call Ashley. She ignored several people that needed help, continuously running to the...

Rue 21 — bad associates

During my experience shopping at the Pikeville, KY store the sales associates were rude, lazy, and loud. There was only one associate that offered to help me, the other...

Rue 21 — horrible manager

I absolutely love Rue 21, reguardless of the mess that the store always is. I have been in this store more than a couple times only to see the woman that introduced herself as the...