Rue21 reviews and complaints 1
View all 61 complaintsRue21 - Amber at Opry Mills Mall
Hello!
I would like to file a complaint on an employee who works at the Rue21 at Opry Mills Mall. Usually I love to shop at rue21 and I shop there often, but usually I shop at the Smryna, Tn location, as it is less packed. I just so happen to be close to Opry Mills Mall, so I decided to go to that Rue21 to shop for my upcoming vacation. I arrived at the mall on 8/21 close to 7pm. I was trying to hurry as the store closes at 8pm. I look around, gathered a bunch of items I found interesting and headed to the dressing room. I felt very uneasy about being there and did feel like something would go wrong, but I usually hate going to Opry Mills in general as it is way too crowded. I try on my outfits and pick my favorites. I head out the dressing room with my Favorites and take one last look around the plus size section just incase I missed something. I ended up finding one more outfit I was intrigued by so I went back into my same dressing room, as I knew I would and usually do. I try on the outfit and stare in the mirror for a awhile to confirm that's what I want. While in the dressing room. I organize my clothes by order of importance and most likely to go on the trip with me. While doing so I hear a knock on my dressing room door. It was Amber. I grab my most likelies and head out. Amber does not say a word to me and I look around the dressing room noticing it was empty thinking she was rushing me because they were closing, but I check the time and realize it was only 7:33pm I was already done picking out my clothes and was about to head to the register. When I exit the dressing room Amber is mean mugging me and looking me up and down. I addressed her twice trying to understand why she knocked on my dressing room door, inquiring about closing time, completely disgusted by the looks she's giving me. I am walking away from the dressing room to find a size up in the dress I like then heading to the register. She finally addresses me as I am looking for the size up. I was questioning why she is staring and following me. She finally makes a smart comment and accused me of stealing and "popping tags" I am in the middle of rue 21 completely shocked as I have my three outfits in hand without any tags popped, ready to go to the register. I assure her that I was not stealing and showed her the articles I was ready to buy. But she insisted I was stealing and called the cops on me. I was completely hurt and taken aback as I never stolen anything in my life. Not to mention she is ruining my upcoming vacation as I was in a rush to buy clothes since I go this week. Based on how long it took her to address me, I whole heartedly believe she was racial profiling me in that store. I was wearing sweat pants and a crop top, not necessarily dressed to impress, but I do not put on hard to take off clothing when I know I am going shopping. I do not stand for racism and simply cannot sleep knowing I was embarrassingly and wrongly kicked out of a store. Please do something about this or I would be forced to take legal action as this is your company. Not to mention that I am no longer welcome in a store that I love, but until this is resolved I have no problem never returning to a racist environment and will be happy to take this to social media as well. I am a college graduate with an excellent job and I work hard for my money. This is ridiculous.
Desired outcome: I would not only like an apology from amber for wrongly accusing me, but I suggest further training would suite her. She needs to have training on stereotyping the customers because not all black people steal.
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