Menu
CB Apparel Rue21 131 Opry Mills Dr Space 329 A, Nashville, TN, 37214, US
Rue21 company logo
Rue21
reviews & complaints
Rue21 company logo

Rue21

131 Opry Mills Dr Space 329 A, Nashville, TN, 37214, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
E
5:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rue21 - Amber at Opry Mills Mall

Hello!

I would like to file a complaint on an employee who works at the Rue21 at Opry Mills Mall. Usually I love to shop at rue21 and I shop there often, but usually I shop at the Smryna, Tn location, as it is less packed. I just so happen to be close to Opry Mills Mall, so I decided to go to that Rue21 to shop for my upcoming vacation. I arrived at the mall on 8/21 close to 7pm. I was trying to hurry as the store closes at 8pm. I look around, gathered a bunch of items I found interesting and headed to the dressing room. I felt very uneasy about being there and did feel like something would go wrong, but I usually hate going to Opry Mills in general as it is way too crowded. I try on my outfits and pick my favorites. I head out the dressing room with my Favorites and take one last look around the plus size section just incase I missed something. I ended up finding one more outfit I was intrigued by so I went back into my same dressing room, as I knew I would and usually do. I try on the outfit and stare in the mirror for a awhile to confirm that's what I want. While in the dressing room. I organize my clothes by order of importance and most likely to go on the trip with me. While doing so I hear a knock on my dressing room door. It was Amber. I grab my most likelies and head out. Amber does not say a word to me and I look around the dressing room noticing it was empty thinking she was rushing me because they were closing, but I check the time and realize it was only 7:33pm I was already done picking out my clothes and was about to head to the register. When I exit the dressing room Amber is mean mugging me and looking me up and down. I addressed her twice trying to understand why she knocked on my dressing room door, inquiring about closing time, completely disgusted by the looks she's giving me. I am walking away from the dressing room to find a size up in the dress I like then heading to the register. She finally addresses me as I am looking for the size up. I was questioning why she is staring and following me. She finally makes a smart comment and accused me of stealing and "popping tags" I am in the middle of rue 21 completely shocked as I have my three outfits in hand without any tags popped, ready to go to the register. I assure her that I was not stealing and showed her the articles I was ready to buy. But she insisted I was stealing and called the cops on me. I was completely hurt and taken aback as I never stolen anything in my life. Not to mention she is ruining my upcoming vacation as I was in a rush to buy clothes since I go this week. Based on how long it took her to address me, I whole heartedly believe she was racial profiling me in that store. I was wearing sweat pants and a crop top, not necessarily dressed to impress, but I do not put on hard to take off clothing when I know I am going shopping. I do not stand for racism and simply cannot sleep knowing I was embarrassingly and wrongly kicked out of a store. Please do something about this or I would be forced to take legal action as this is your company. Not to mention that I am no longer welcome in a store that I love, but until this is resolved I have no problem never returning to a racist environment and will be happy to take this to social media as well. I am a college graduate with an excellent job and I work hard for my money. This is ridiculous.

Desired outcome: I would not only like an apology from amber for wrongly accusing me, but I suggest further training would suite her. She needs to have training on stereotyping the customers because not all black people steal.

Read full review of Rue21
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.