CB Banks Royal Bank Of Scotland [RBS] Complaints #2-21

Royal Bank Of Scotland [RBS] Reviews and Complaints

Royal Bank Of Scotland [RBS] review: Re-activation of inadvertant cancellation of direct debit is being blocked

Lindsay McKay of GB

Dec 30, 2025 4:37 am UTC

Verified customer

Featured review

For seven months now I have tried to get a Direct Debit re-activated. I mistakingly cancelled it because I have a bad hand tremor. I have done everything Aviva has asked me to do and more and The Bank just keeps saying it has been cancelled. Aviva complaints dept. advises a visit to my branch but given I am in my 80s, house bound and live 30 miles away this not an option for me. The stress levels I have suffered are thro' the roof, for goodness sake can somebody, somewhere help me sort this simple mistake out.

Desired outcome: Reactivation of Direct Debit which I have been paying for 20 years.

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Royal Bank Of Scotland [RBS] Contacts

Royal Bank Of Scotland [RBS] phone numbers

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Black Accounts

More phone numbers

Royal Bank Of Scotland [RBS] emails

info@rbs.com

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Support

Royal Bank Of Scotland [RBS] address

36 St Andrew Square, Edinburgh, Scotland, Lothian, EH22YB, United Kingdom

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