I have had problems with the rewards app for over a year. I've brought it up to the people who manage the app, and for a while they would add the points when I emailed them about our purchase with pictures of the receipts. Now I still have been emailing receipts since January and none of my points are being added. The customer support number does not work either. Attached is a screen shot of what happens when trying to submit a receipt. I've been telling them about this for over a year.
Claimed loss: A few hundred loyalty points for receipts that have not been added to my account
Desired outcome: My points added to my account
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Same thing happens to me. And this last time the code can't even be added manually. And customer support will not respond to my emails!