My wife and I purchased a living room set last October upon moving into our new home. After a few short...
We purchased a mattress at Rooms To Go in Frisco, Texas and were told that we had 30 days try the mattress out and see if we liked it. We chose one specifically because it was soft, but when it was delivered, it felt completely different than the one on the showroom floor. It was as hard as a rock. We went back to the store and talked to the manager about exchanging for a softer mattress. The manager just told us to go home and "walk around on it." We explained to him that we were not happy with it and wanted to find out what our options were. Unfortunately, he continually cut us off and basically told us that we didn't understand how mattresses work. He would not listen to anything we had to say, and kept giving the same speech about how he would lose money if he took the mattress back. He was very condescending, and most of the time would not even look up from the papers he had in his hand. He treated us like we were stupid. When we tried to explain that we were told that we had 30 days, he didn't believe us at all, and said that he was sure that even if the salesman told us that, he would have also told us that it is up to the manager's discretion and would have brought the manager to see us. The part he was "sure was said" never was. We are extremely upset and disappointed with Rooms To Go, especially its complete lack of customer service. We will never shop at their store again, and caution others about doing so. If you do, be ready to accept whatever problems you end up having, because they are not willing to help resolve them.
Do not buy from Rooms to Go Kids! At the beginning of May 2009, we purchased an “Ivy League Twin/Full...
i purchased furniture from rooms to go i have been slapped with a whopping 23.99% monthly finance charge
i would imagine somewhere it was inthe contract but for the life of me it must have been small
this astounds me that they get away with it
beware of that buy now interest free contract, you will be hit with this incredible finance charge and nobody to talk to
you are treated very badly and talked down to...never again
Furniture not delivered when promised, months late, as I see everyone else has had the same problem. I...
Oh my God!! I have never been treated the way I was treated yesterday! I just got married last month and...
I purchased a bed and dining room set February 15, 2009. I was told that both would be delivered on February 18th. They showed up a day early to deliver the bed and dining room set. At this time I was told that they would be unable to assemble the table because it was broken. The delivery driver told me that the table would come the following day with the other 2 chairs. They should up the next day to deliver the 2 chairs, but no table. They told me someone would call me to reschedule the delivery. Two days passed and I finally called Customer Service to find out when the table would be delivered. I was told that they did not schedule anything because I did not call to request another table! They told me that the table would be delivered the following Friday (Feb 27th).
So, today is February 27th. Rooms To Go has just left my house and I still DO NOT have a table. Again, the table was broken and they were unable to assemble it. But this time, they left a piece to the table. So right now, I have 6 chairs and the base to my table sitting in the dining room!
I once again called customer service (since it is my responsiblity to request the table top). The rep told me that it would be another week before they are able to deliver the table top. I told her that I will NEVER deal with Rooms To Go again. I doubt she cared!
Rooms to go destroying local contractors. They came to houston with the direct notion to not pay. Rooms to go has destroyed several local hardworking companies; they have refused to pay for services that were rendered and have made bad on their own contract. They misrepresented themselves and have been profiting on the loss of the local construction companies. Rooms to go is now refusing to pay for the buildiings that were built in the tx area in the amount of hundresds of thousands. Rooms to go has been profiting greatly by the buildings that they have open for buisness. Buyer beware; they are affecting your local community in a very bad way.
When you buy from rtg, everything goes smoothly in the store. But buyer beware!!!
In light gray small print on the back of the receipt are the store/company policies. You better hope nothing goes wrong, because you as the consumer are completely out of luck. You only have 48 hours to cancel an order, or they keep 20% of the sales price. Then if you have trouble with delivery, which you will, it is a nightmare to correct.
I feel completely scammed by this company. I haven't even taken possession of the stuff I bought and they refuse to cancel the order. I have gone all the way up the management ladder with no success. I have now put in a dispute with my credit card company, but it looks like I am out hundreds for this mistake of buying at rtg. Please don't make the same mistake as us.
Terrible quality furniture. I purchased a top-of-the-line leather sofa and loveseat from them 3 years ago. Within a year, the leather was cracking, even though I took very good care of it. Now, the sofa has so many cracks in it that I have to throw it out. Its just too ugly to look at. The feet, made of a cheap, brittle plastic (rather than solid wood) shattered and exposed nails to my wooden floors.
Customer service (after the purchase, of course) was terrible. Sales person was rude and surly. Save yourself the headache and purchase furniture somewhere (ANYWHERE) else.
Do not shop there! They sell overpriced, low quality furniture. I bought a leather sofa and love seat from...
Purchased one of the most expensive bedroom sets at the store, grand total, $3100.00. First off, sale...
We purchased a mattress at Rooms To Go in Frisco, Texas and the salesman told us we had 30 days to try the...
I recently purchased a sectional sofa from Rooms To Go @ Willowbrook - Houston. When I asked to exchange a few pieces because they were too large for my room, they were decent about making a trade for an equal or greater amount. My sales rep, Renee, was wonderful. She spent approx. 2 hours helping me choose furniture to make up the difference. The problem was a young woman from the office that Renee had asked for assistance in managing my account. This woman was so rude and condescending to Renee, it shocked me! I couldn't believe how unprofessional she acted and also can't understand why Rooms To Go doesn't offer more training on how to be more effective in customer service (let alone hiring such a disrespectful, know it all.) I don't see a very long future for this company. To Renee, you deserve so much better and are an excellent sales person. I am so sorry I didn't speak up for you at the time. I plan on correcting the situation tomorrow.
Did you know that you can write a letter to the attorney general's office in your state and make your complaint to someone who can actually help you. This website is a joke, where's the part of this site where rooms to go actually makes good on any of these complaints? is this just a website to vent and that's it. write the letter to your attorney general's office, do it professionally and don't use profanity. They will get rooms to go off their butts and stop taking advantage of consumers. I was going to buy a living room sectional from rooms to go but this is to many complaints for comfort. They must not care about quality. If some of you would stand up for your rights they might stop ripping you off. Also, how about going on line and letting that model lady know about your complaints she probably doesn't even know what a bad deal you got. she probably doesn't shop rooms to go.
I have had to worse problems with this company. I purchased an entertainment center and a dresser from them about six weeks ago. The entertainment center was delivered first. It had scratches all over it for which the delivery drivers tried to hid by using a scratch coverup. I have seen coverup used in the past and it works fine on small scratches, not gouges! One of the drawers in the unit was visibly damaged and leaning over. The rubber piping that held the glass doors in was put in so haphazardly, it could be seen from the outside of the doors. They replaced the unit and it is not much better than the last one. For one the finish is much darker and there are more gouges. One of the doors is warped. They stated they would send another by UPS. I still have not seen it.
When my dresser finally arrived, about four or five weeks after my order, it was worse. The first thing I noticed is that the hardware for the drawers was put on backwards (the pulls were inside the drawers), although not a big deal, they should have fixed them upon delivery. This item also had scratches, some they did not even try to cover up. The space between the drawers and the frame of the dresser were so large, I could see all the way down to my carpet. It was poorly constructed and not of the same quality as the one on their showroom floor. Seems to be their practice as I have read the same complaint in from others. I called their customer service center and requested that the item be returned. I was told they would only issue me a store credit. Their receipt states nothing about no returns, nor is that policy posted in their stores. I am disputing the charge with my credit card company and will hopefully be successful in getting my money back. Be wearly when making a purchase from Rooms to Go. Ask about their return policy if you are not satisfied. I will not be back.
Made a 2 room purchase on july 5th. Now september 17th and still have yet to receive delivery on the sofa or dining table. They delivered the first dining table and it was broken. Tried to get me to "just keep it until we sort it out". Sent it back. 3 weeks later they deliver another table, it is broken also and in addition has the wrong table top.
Say they will have it and the sofa in another three weeks. Tomorrow is the delivery date and today they tell me the sofa will maybe be ready in another 30 days and the hope the table doesn't fall apart this time. Customer service says call the store. Store manager will not speak to me. His salesman lackey tells me I need to talk to customer service. They played this game of putting me on hold while they talked to the manager repeatedly but I cannot speak to the manager. He is busy with customers. What am i?
No one will authorize a complete return. They want me to "reselect" furniture that may or may not match the partial pieces I have now.
I had a delivery of a Hutch on 8/30 and the top section had a lot of damage (base broke glass shelves broke, glass in door scraped.) to it so we contacted the service department and they stated it would be delivered on 9/4. I asked why I had to wait so long it was not my fault.
I contacted the store located in Brentwood, TN off of Mores Lane and spoke with the sales person that took care of are sale (Larry). I wanted to know why I have to wait until Thursday because of there carelessness. He stated there wasn't anything he could do and asked if I would like to speak with the Manager and I said yes.
He stated that the manager would call me right away. I have not received a call yet from the manager, so I went there this morning to talk to the manager and they said he was out. This tells me they don't care about the customer and there is no customer service. I will wait until Thursday.
I will not do business with Rooms To Go any more and I also will let every one I know about your service.
Where should I start. I purchased a new twin bed with trundle and 8 drawer dresser with mirror for my 13 yr...
Geez. Don't ever buy from these people by visiting the showroom floor, it is a waste of time. They have...