After determining that my product was the incorrect size for me, I used the email listed on their site and followed their return policy to submit a punctual inquiry. However, I received no response for a month following my send date. They violate their end of the return policy stating that they respond to emails within 48 hours. I attempted to contact them through their Instagram and Whatsapp accounts, yet have received no response for a week.
Claimed loss: $200 CAD
Desired outcome: Please refund in full
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1 comments
Your experience unfortunately matches what many other customers report — long delays, unanswered emails, and very slow refund processing. RoleCosplay advertises quick customer service but doesn’t always follow through. If you want more context on how their policies work in practice, this review is pretty thorough: https://bestecision.com/review/rolecosplay-review