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I placed an order for flowers online with Roger Florists and they took my credit card and charged me immediately and shortly later that day on 6/7/22 they indicated that they were unable to deliver to that location. Then indicated they would credit me back immediately.
I communicated with them 8 different times by email and they promised to credit me back each time and yet they never have as of 7/22/22.
I was charged as follows:
Roger Florist
Thank You for Your Order
Customer Name: Patricia Danna
Order: 18826
Order Details
Product Name Quantity Amount
1 Special One Bouquet 1 $41.99
Service Fee : $14.99
Tax : $3.99
Total : $60.97
Following is the email I received indicating they could not fill the order:
Hello Patricia,
You just placed an order with us but unfortunately, we cannot do this delivery for you because we do not deliver to this area. We are sorry for taking the order.
I wanted to let you know quickly so that you can still have time today to
send flowers to your loved one with another florist!
Since we cannot fulfill your order, I have already issued the refund and you will be seeing the full amount.
Refunds usually take 3-5 business days, but with debit cards, it may take up to 3-7 business days to reflect.
I am sorry for the inconvenience and thank you for your understanding.
Dorian
Customer Service Representative
After many communications and them indicating they would refund me I have still not seen a refund.
Desired outcome: Ultimately I would like to get my money back but more than that I want people to be aware that this company cheats people.
They are still taking orders and money and not delivering! Shame shame. Someone needs to shut them down! They are prtending to be a flower delivery service like 800flowers etc but are NOT. Taking the money and running.
Same thing happened to me. I spent $65. Still waiting for my refund 2 weeks later. Very angry.
I had the exact same experience. All of it. 100% scam do NOT order from this company. I have screenshots and communications to prove it. Filed a complaint with the FTC and gave them EVERYTHING they need to shut these scam artists down for good.
DO NOT GIVE THIS FAKE COMPANY YOUR INFORMATION!
I ordered flowers to be delivered in Durango, CO., November 10, 2022. I received an email that they couldn't make or deliver the flowers to that address, but they had already charged my bank account. I asked about a refund and I have been told that they refunded me, but it sure isn't on my bank credits. I have sent a five pleasant emails and now Rogers Florist is not accepting my emails. My husband called the main number last week and a man says that you have to email for a refund. My husband wanted to know if their company is fraudulent and the man wouldn't answer. I am now going to have to shut down my bank account, get a new card and go after the flower place to get my money back.
They lie too much. Dec 17 2022 I never got service from them charged my account almost 73.00 now I have to go through my bank smh. They are scammers
They did me the same way. I emailed their customer service and stated I would be contacting the attorney general in my state if money wasn’t returned by Monday at 5:00 pm. They returned my money.
Yes they have a problem with refunding people when there was no services received..they lie too much. I was charged 73.00 and haven't been refunded ..I have to now go thru my bank smh. Dec 17 2022
I am having the same issue! Money still has not been refunded ! They seem to just be ignoring all the emails !
I ordered heavenly grace spray and a warmest rememberance for the casket and to my surprise I get to the funeral home and no flowers were delivered. Flowers were ordered on 11/23/2022 for 12/02/2022.
I call the [protected] before 7 pm and no answer.
I was in charge of the flower for the family!
Total scam company that has GOOGLE providing scam search results
Let me share my refund journey after reading the stories on this site.
I saw that a temporary charge had been authorized on my card.
Called the card company. They couldn't do anything until it posted.
Sent an email to "Roger Florist" confirming the cancellation. Mentioned Denise and that I wasn't having it.
Got the auto-reponse.
Sent this reply. "No need for the automated reply. I’m coming for you. Cancel the charge authorization. Now. There is a whole website chronicling your fraud. And each of those persons may become part of our tort class."
Charge removed.
I MAY have mentioned that my father-in-law is retired military intelligence. And that he had nothing better to do than to destroy their company. But mentioning legal action is critical. They don't want to spend ANY money trying to defend $50-$60 dollars in flowers when they KNOW they are a scam. If you mention a lawyer (include a firm name from a billboard if you like), and appear determined and angry, my guess is that the refund will be quicker.
Thanks for posting all the stories to this page. I was able to order flowers from an ACTUAL florist (same day) for my mother's 75th Birthday.
I did the same after many emails and calls to get my $75 back that was charged to my account for flowers I thought I was sending to my mother. It took 4 weeks to get the refund back but I threatened with a letter from my "lawyer" and said I found complaints on the BBB and how unfortunate it was they were stealing from innocent people especially during the holidays. My refund was in my bank the same day I sent the email. Hope this helps if people want to get their refund, just threaten them! The manger Denise replied back:
My name is Denise and I am a manager at Rogers.
I have personally gone in and sent the funds back to you just now. I'm including your receipt direct from the bank so by the latest Monday the funds will be back to your card.
Sometimes the back office is late on some things and I'll look at why there was a delay but regardless I went in and sent the funds back myself.
If you need me, reply here and on the subject line please put my name Denise so it comes direct to me.
Thanks so much and I'm always here for you!
I am sick to my stomach as I have been looped into the Rogersflorist.com scheme too. I am typically very good about checking but wanted to "Shop local" ugh, and now my husband is having to dispute the charge and hopefully we do not have to cancel the card. Why cant sites like this be shut down? I hate this is the world we live in that places and people exist only to scam people.
Sham floral company and same complaints as other customers! Ordered flowers for memorial service in AZ on 11/11/2022. Received reply back immediately that delivery couldn't be made, and a refund forthcoming in 3-7 business days. A week later after seeing no refund, contacted both my credit union who says they have no current/pending refund transactions, and Roger's customer service. Received two replies from Roger's (one from customer service and another from "manager" Denise) regarding refund. Denise ask that I contact her a few days later and put her name in email subject line so it goes directly to her. Have reached out to her twice and been met with silence since 29 Nov 2022. Ironically, Denise sends me a copy of a "refund receipt," but nowhere does it show an transaction line used in businesses that my credit union could refer to or investigate. Wish I would have checked customer complaints first, and it is a lesson learned. Filed cc dispute for $75.95 with my credit union and wish them luck in attempting contact with these fraudsters. They should be shut down and to my end will see what organizations/companies I can use to make it happen starting with BBB and Google!
Me too... I'm so pissed off rn. $70.00 for flowers to send to my sick granddaughter, and find out I've been scammed. I'm a GRANNY.. o. SOCIAL SECURITY... I can't afford this bs.
Total sham! Ripped me off! I am furious, mainly arty myself for not checking the reviews as I usually do before buying. Im reporting these people to the BBB today!
Same thing happened to me. I ordered flowers to be delivered to my wife in the hospital and a few hours later received an email saying the order was cancelled due to "cannot deliver to this location". I have been contacting Denise the manager since a week ago, and was told repeatedly that a credit should have been posted in my bank account. But it has NOT HAPPENED. Below is the email from them:
Roger Florist Customer Service
Nov 28, 2022, 5:40 AM (4 days ago)
to me
Hello Jim,
My name is Denise and I am a manager at Rogers.
I have looked into the system and it shows me a refund on our end.
Please see below for our system receipt.
Would you please give it 1 or 2 more days and if you still do not see the refund please contact me direct by replying to this email and please put my name Denise on the subject line so it can forwarded directly to me.
Have a lovely day! I'm always here for you!
ID: 68834
Customer Name: Jim Tso
Phone:[protected]
Total Amount: $41.99
Service Fee : $14.99
Tax: $3.99 - (Sales Tax)
Refund Total: $60.97
Well it appears that I am lumped in with the rest as they got me this week. They took my $60 sent the same email about not being able to deliver and would send me a refund AFTER taking the money out of my account when most leave it in pending status until it refunds. I would assume I will not be getting my refund back.
I would also point out that the number I called was an 877 number and today on the site its a 888 number
Same experience here as well... Seems like this place is a scam!
Same experience! Placed an order on Oct 11th and credit card was charged. Received email stating they did not deliver to area, the order was cancelled and I would receive a refund. Multiple phone calls, emails. Denise stopped responding to emails and now I received an auto-reply that they are currently closed. Just filed a dispute with my credit card company. Clearly they are a sham.
I ordered from them and the flowers have not been delivered. I've sent an email to customer service. By the looks of it, I won't hear back from them! Ugh!
Total Con, ordered flowers for 25th wedding anniversary, never arrived never refunded
Do not pay these guys it's at con racket
Same here, but communicated with Denise. I got the same spiel. I reported to the FTC, the BBB, and my state's attorney general. I canceled my debit card and filed a fraud report with my bank. I made screenshots of all of those transactions and emailed them to Denise. Somehow my account was refunded, although I'm not sure how since I had canceled that card.
On October 27th 2022 I placed an order for flowers, they took the money for the order and 7 hours later canceled the order and I still haven't received my refund. They no longer respond to my emails.
THIS IS HORRIBLE. THESE PEOPLE ARE A BUNCH OF CON ARTIST! PLEASE HELP WITH THIS!
Rogerflorist Customerservice
Thank You For Your Order!6
Yahoo
/
Sent
RogerFlorist
To:
hrl2575@yahoo.com
Mon, Nov 7 at 11:17 AM
Roger Florist
Thank You for Your Order
Customer Name: Helana Lenox
Order: 66951
Order Details
Product Name Quantity Amount
1 Lovely One Spathiphyllum Plant 1 $52.49
Service Fee : $14.99
Tax : $4.72
Total : $72.20
Helana R. Lenox
To:
RogerFlorist
Mon, Nov 21 at 9:09 AM
Greetings,
I have not received my refund. Please advise.
Sent from Yahoo Mail on Android
Show original message
Roger Florist Customer Service
To:
Helana R. Lenox
Mon, Nov 21 at 10:24 AM
Hello Helana,
Have you looked in the account for Roger Florist? It would show on your account as Roger Florist.
Hide original message
On 11/21/2022 10:09 AM EST Helana R. Lenox wrote:
Greetings,
I have not received my refund. Please advise.
Sent from Yahoo Mail on Android
On Mon, Nov 7, 2022 at 11:17 AM, RogerFlorist
wrote:
Roger Florist
Thank You for Your Order
Customer Name: Helana Lenox
Order: 66951
Order Details
Product Name Quantity Amount
1 Lovely One Spathiphyllum Plant 1 $52.49
Service Fee : $14.99
Tax : $4.72
Total : $72.20
Helana R. Lenox
To:
customerservice@rogerflorist.com
Mon, Nov 21 at 11:19 AM
I STILL HAVE NIT RECEIVED MY REFUND!
Sent from Yahoo Mail on Android
Show original message
Helana R. Lenox
To:
customerservice@rogerflorist.com
Mon, Nov 21 at 7:07 PM
I have looked, I STILL HAVE NOT RECEIVED MY REFUND!
Sent from Yahoo Mail on Android
Show original message
Helana R. Lenox
To:
Roger Florist Customer Service
Tue, Nov 22 at 1:16 PM
I HAVE BEEN LOOKING! THE REFUND IS NOT THERE! I WILL REPORT YOU TO THE BETTER BUSINESS BURAL AND WILL HAVE MY LAWYER LOOK INTO THIS MATTER AS WELL!
In July of 22 I ordered some flowers online but was told after they took my CC info that they don't serve my area and would issue a refund. That never happened. I have tried on multiple occasions to get my refund. At one point they noted that there were some internal issues and my refund would be credited right away. That didn't happen. I see from other reviews that this is a common practice with Rogers Florist. I guess they have to make money in a variety of ways. I do intend to write the BBB and the AG in their state regarding this. They may not do this to all the people and this is only my experience. I will NEVER use this company again and I will use every opportunity to let people I know the avoid this company as what happened to me could happen to them. I couldn't have a lower opinion of them..
Same thing happened to me. Did you get a refund yet? I'm still waiting about one month for $72.
Exactly the same here. I filed complaints with the FTC, BBB, & started a fraud investigation at my bank. I've put them on blast. Below is an email I received after I let them know all I had done and told them that I had cancelled my card:
"Hello Elizabeth,
My name is Denise and I am a manager here at Rogers.
First I'd like to say that we are a very highly recognized business and we send hundreds of thousands of orders.
Nevertheless, I have personally looked into your order and manually issued a refund.
Your refund receipt direct from the bank is attached here for you to see and you can contact me here at anytime with any further questions.
We are hard working people and we do so many good things for so many people but sometimes delivery is not possible and Im sorry for that.
Im really so sorry for your experience and if you ever decide to shop with us again please email me so that i can personally take care of your order.
Im sure by next business day your money will be back so please email me tomorrow morning with an update."
Of course they'll say they can't refund the money b/c the card was cancelled.
Liars... Liars ... Liars crooks
I ordered flowers over the line they took all my information then Jack the price up to 61 dollars I tried to cancel because I had to go to some HR I tried them they direct me nowhere this is a spam flower place I would not trust them with anything I am closing my car because I'm afraid they're going to sell my information they are not good people I suggest never ever ever getting anything from these people
Why are there not charges claims made through the law enforcement agencies? Their address shows a
bank building. It is obvious that this company does NOT exist and takes money via credit cards or other means illegally!
Free Legal Services in New York can take of this, close this so called “Rogers Florist” and put the President and a few more of the so call “sales people” to jail before
Christmas, 2022.
I placed an order on October 27th 2022 they took my order and withdrew funds within 2 minutes. 7 hours later they sent me an email saying that the order couldn't be filled. 19 days later I still haven't received my refund and now they no longer reply to my emails and I can't get anyone to answer the phone. I seriously doubt that this is a legit florist. Take my advice and do not give them any business.
Same thing happend to me. Within hours of order, they cancelled saying they do not deliver in that area even though they appear on site map to be mere miles away! No refund yet but have disputed with my bank. They will have no choice because my bank goes after these type of crooks!
Christmas 2022
The exact same thing happened to me! I have been emailing a Denise who is supposed to be the manager of customer service on a daily basis. Initially I was told it would take me 10 to 20 business days to be refunded. Now it's getting close to 30 days and no refund! I am very angry!
The same exact thing happened to me today I had never used this flower place but it's exactly what they did,I called the number also it beeped and disconnected tried 4 x and a foreign person answered said I can on respond with the email they sent,What losers ripping people off you could here a bunch of people in background and it's veterans day bank closed now,Said it could be 5-7 days or longer before refund then I Google it and there a scam ripping people off
I went through the same experience as everyone else. They quickly charged me for my order, then canceled saying it was out of their delivery area. They said a credit would be 5-7 business days. Three weeks later I called three times and was put on hold every time. I emailed them and they said to give it another day or two. Three days later and another email I was told the same thing.
I know that if you use a credit card that you can call the card company and dispute the charge as fraudulent. I filed a complaint with the card company and then had my card number changed to protect myself.
I sent Rogers an email telling them I was doing this and suddenly a credit was put on my account.
Be aware in the future. I'm mad myself for getting sucked into a scam and fought fory money back, and got it.
Good luck everyone.
Same thing happened to me while trying to send my sick 5 year old granddaughter flowers to the hospital where she has been for pneumonia and RSV. I called and ordered the flowers and they immediately charged my debit. They told me the price would be $41.99 but instead charged my debit $60.97. I've had to cancel my debit card and dispute the charges. Called them a bunch of times but Roger florist won't do one thing to rectify the issue. My poor granddaughter didn't get her flowers and these scammers have my money. Please beware of Roger Florist. Total scamners
I chat with them. Ask them if they want me to review on google? Then just send this link to them continuously, probably more than 20 times. About an hour and a half later, there was an email and a notice of pending refund in my bank acc.
Send a message to the BBB maybe this might help. I have not received a refund after cancelling within an hour of the order and here it is 12 day later no refund nor am I able to speak with a manager. That in itself tells you they are shoddy!
OMG! This is the worst company to deal with. I ordered a plant from them and within an hour at most, I cancelled the order! I have been waiting for nearly 11 days for a credit on my cr cd! Now, whenever I call back to the phone number, I am not able to speak to a supervisor or manager! I am thinking that this is a shoddy company at best. Their letter indicating that I had canceled the order must have been written by a second grader. The letter indicated something that did not happen! I cancelled the order not them! So, I believe that this company is a ripe off! The mere fact that you have to speak to a foreigner no matter when you call the main phone number, and that person will not transfer you to a manager and... tells you to send a copy of the email showing that a cancellation was made...within seconds an email is sent to you indicating that a refund will be made AGAIN within 7-9 days...signed with a phony name! However, if you simply respond to the cancelation email notice without a foreigner on the call... you get no response! I will have to get the BBB to note this company and the shoddy business ethics!
Same story as everyone else. No return calls or email. Turned it over to the fraud department at my bank. How can this business continue? And how can they show five stars for reviews on their website?
Exactly the same thing. I ordered flowers on Sept 2, 2022; today is Nov 5, 2022. Still no refund $113.40! I've reported to my Bank NY and NJ office of Attorney General and BBB. You will lose your money if you do business with this place
Same thing happened to me. I have been waiting over 2 months for exact amount. I have spoken to them on phone many times saying that they sent credit, then their system crashed, then same thing through emails, and now have ignored emails. What is your update?
You need to dispute the transaction. They are legit scam company - they will not refund money. The more people complain about them the faster they will be shut down. You can also file a report at your local police station.
Did the same thing to me on October 18, 2022. Stole $80 from me. Still haven't received a refund. I called the shop # and the guy said he would reach out to his finance department. I said what finance department, you mean the manager. I said let me speak to the manager, then the guy hung up on me. This is a scam.
same for me on October 19th - I am filing a fraud complaint with my bank
The same thing happened to me October 17, 2022! No flowers, no refund! This so-called company needs to be shut down! Such a shame that people take advantage of others who are just trying to bring joy to people in pain or sorrow! Sad, so very sad!