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Flowersallover.com / FTD & Teleflora Flowers & Gifts Customer Service Phone, Email, Contacts

Flowersallover.com / FTD & Teleflora Flowers & Gifts
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1.3 12 Complaints
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Flowersallover.com / FTD & Teleflora Flowers & Gifts Complaints 12

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C
6:55 pm EST

Flowersallover.com / FTD & Teleflora Flowers & Gifts Flower delivery

I ordered flowers on Jan 16th for my mom's birthday on the 17th. When they weren't delivered on the 17th I sent them an email asking why and for a refund. They responded that they had sent me an email saying that they wouldn't be delivered until the 18th and I could cancel by 9 a.m I never saw that as it went to my junk file. The flowers were not delivered until the 19th and I was not happy with them. I called the company and was told basically too bad. Sent them another email asking for a refund and they have ignored my request

Desired outcome: Refund

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J
5:19 pm EST

Flowersallover.com / FTD & Teleflora Flowers & Gifts Flower delivery and communications

Where other companies online were all saying not able to deliver until two days later, I went with the more expensive (for a comparable offering) Flowersallover because they had carefully set aside a section of choices that could be delivered same day.
I do not recall seeing any printed information on the site as to a cut off time for the order, nor did the order taker advise me that they, too, could not deliver until Monday.
I was very frustrated not to be able to locate in my email confirmation of my order. (It turns out it was in spam, which I had checked, by the way, but - they had no identifying name of the company, simply "order receipt" - nothing with the word "flowers" in it, so had been difficult to find.
Additionally - when I had spoken with my credit card company to get the name they do business under, and a phone number - I noticed that there was a similar additional charge pending (for a few dollars less), and it turned out to be a second charge pending, tho I had only ordered one item.
Customer service, while they did look up the information, was rather curt and saw nothing wrong with the above matters described.
I would have been OK with things, had they advised me on the phone that it was not posssible to deliver until two days later, but that was not the case.
They also had claimed that I had placed the order too late in the day - however, the time stamp on their email, (which I finally located) indicated otherwise! It should have been delivered.

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Update by Jubilee 7
Jan 24, 2022 5:41 pm EST

Well I had posted a previous review, complaining that FlowersAllOver site (which is actually TLF EXotic Flowers in Boston), and feel that at least I can report that the flowers, 2 days late, apparently were well received, as the final recipient of the flowers (the intended recipient had told me when I called her to say the flowers would be arriving, said she was allergic - and not having any information on the order, could not get it cancelled - and, but her neighbor, who it just so happens was having a birthday so we had them take the flowers when they finally arrived, she tells me quite enthusiastically that they were overwhelmingly beautiful.

They just need to train their personnel to be a little more caring - and careful in their communications, both in print, and on the phone - and to make good on their promises.

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D
8:08 am EDT

Flowersallover.com / FTD & Teleflora Flowers & Gifts Product was never delivered, could not get ahold of customer service.

Order flowers 2 days in advance to be delivered on a specific day (5/18/21) for a birthday.
No show, no communication no nothing.
I contacted customer service _ which was closed (of course) despite calling within the hours they have listed.
Then I emailed and got a response that the specific location that was suppose to deliver was closed so they had no updates.
Of course I want a refund but a refund does not do justice if you are sending flowers for an occasion. Being late does not resolve the injustice.
Ticket/order number was [protected]

Desired outcome: I want my money back and never to hear from them again

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Is Flowersallover.com / FTD & Teleflora Flowers & Gifts Legit?

Flowersallover.com / FTD & Teleflora Flowers & Gifts earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Flowersallover.com / FTD & Teleflora Flowers & Gifts to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, Flowersallover.com / FTD & Teleflora Flowers & Gifts is known for their high standards and safety. If you're thinking about dealing with Flowersallover.com / FTD & Teleflora Flowers & Gifts, it's wise to check how they handle complaints.

Flowersallover.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Flowersallover.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Flowersallover.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Flowersallover.com / FTD & Teleflora Flowers & Gifts has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Flowersallover.com / FTD & Teleflora Flowers & Gifts, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • The website belonging to Flowersallover.com / FTD & Teleflora Flowers & Gifts has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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10:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Flowersallover.com / FTD & Teleflora Flowers & Gifts Floral Arrangment

I am extremely dissatisfied with the flowers that were delivered.

They look absolutely nothing like the bouquet I ordered. Everyone who saw the picture of the order and the flowers delivered, all reacted in the same way. OMG those are not the bouquet ordered.

I ordered a beautiful bouquet of white roses, with tiny blue flowers in a keepsake baby block vase.

I received a tiny pencil cup case, with a tasteless chintzy stuffed bear attached. With a rose or two and a few straggly looking yellow flowers.

This looks absolutely nothing like what I ordered: Frankly I was embarrassed that she received such a chintzy looking arrangement.

I contacted the company based on their guarantee that they would replace the flowers if I was not happy and they tried to tell me the ones delivered were better than the ones I ordered. They suggested they could go pick the flowers up and give me my money back. How tasteless is that. I simply wanted them to provide the flowers I ordered and paid for.

Desired outcome: I want the flowers replaced with the ones I ordered.

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1:03 pm EDT

Flowersallover.com / FTD & Teleflora Flowers & Gifts Flowers not being delivered...

I ordered flowers through Teleflora to be delivered in Miami, FL on August 1st. The flowers were not delivered. I asked for the florist in Miami to get more information about the delivery. Teleflora said NO, they don't give out that info. The person they state signed for the flowers was NOT even there that day. I'm out $90.00 and no flowers. I have gotten NO help from Teleflora. Will never use them again.

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2:29 pm EDT

Flowersallover.com / FTD & Teleflora Flowers & Gifts floral arrangement for bereavement

Ticket Number [protected] Price was $195.98 including delivery for Foowers Delivered For A funeral In Alabama that was ordered on August 1, 2019. My friend Patricia Logan who is the sister of the decreased Male. Informed me they never recieved the flower arrangement I had ordered. I would appreciate an inquiry into the matter of what happened with the flower order.

Thank you.
Gregory Freeman.

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3:32 pm EDT

Flowersallover.com / FTD & Teleflora Flowers & Gifts flower arrangement

Order Enchanted Garden arrangement for a wake. I also paid to upgrade the arrangement. When I saw the flowers that were delivered I was so embarrassed. The arrangement was very small not lush as the description states. The flowers were also smaller than the standard arrangement shown on the web site and not all the types of flowers were in the arrangement. In the future will not use or recommend Teleflora.

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7:26 pm EDT

Flowersallover.com / FTD & Teleflora Flowers & Gifts flowers delivered incorrectly

I ordered flowers for a funeral the price was $200 dollars when they got there it was not what I ordered, they looked like a $25 dollar mess and it was so embarrassing and to late to change it. I have been in touch with Paul Trifiro with Flowersallover.com and he just as much call me a liar, I will never recommend this company to anyone and I will fill a complaint on everything I can to warn people about this business.

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CindaDunn
Moore, US
Jan 27, 2021 10:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have the same experience with Flowersallover.com They sent a hideous arrangement in place of what I ordered and tried to say what they sent was better. Their solution was to go pick up their flowers.

Horrible company!

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S
9:37 am EDT

Flowersallover.com / FTD & Teleflora Flowers & Gifts Flowers ordered

I ordered flower from this company for a funeral the arrangement cost $49.99 .the flowers were to be 15 x 13 inches and a variety of colors and flowers. What was delivered to the grieving family was 10 yellow flowers that barely reached the top of the vase. the flowers appeared to be ones that could be picked along the road side. I was totally mortified when I arrived at the cemetery and saw what was the family received. When I called the company I was asked if I took a picture of the flowers at the graveside. I responded that no I did not take out my phone and snap a picture of the flowers. then given a e-mail address to contact customer service. customer service then told me that they would need to contact the grieving family to pick up the flowers. I will not allow that to happen.

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Ghost8688
Aug 30, 2022 5:41 pm EDT

Do not use this business. I ordered an arrangement for 79.99 which contained roses, Gerbera daisies, Large carnations, a stem of multiple small pink carnations, lime green button chrysanthemums and a stem with multiple small mums. Due to the "times" they substituted white, yellow daisies and one stem of delphenium with 3 gerbera daisies. The subsitution was far from equitable. Take a look.

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Theresa Dowdy
US
Aug 20, 2016 1:15 am EDT

This producct was never delivered even though the flowersallover.com said it was delivered The order was placed on 5/23/16 with order #[protected]. When the bill comes in, I will not pay it.

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8:17 pm EDT

Flowersallover.com / FTD & Teleflora Flowers & Gifts Poor customer service

I picked a same day delivery b day placed order and it was not delivered. When I called they were closed, sent email got immediate unprofessional response. Due to an upcoming holiday they cancelled the order via email. No phone call yet they charged my card. When I told them I never got email they were rude . I would not recommend them at all... very poor customer service.

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3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flowersallover.com / FTD & Teleflora Flowers & Gifts Bad product

I had to attend a funeral in an area of Sussex county that I was not familiar with. There was a link to send flowers. I went onto the site and picked out an arrangement that was red-white-blue as the deceased was a vet. I paid 100.00 dollars for the arrangement. Plus a 16 dollar "handling fee" The total was 126.00 dollars. Upon arriving at the funeral I looked around and could not find the flowers. Finally i found a small vase maybe a quart (typically the size you would send for someone in a hospital) The arrangement had 18 carnations in it.I have gotten bigger and nicer arrangements for less than half this in the past. The site did not give dimensions of the arrangement or I would not have bought it. I felt awful, and embarrassed. I will never use this company again.

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Trump2016
US
Jun 21, 2018 7:13 pm EDT

Paul Trifiro is associated with Flowersallover.com, this man knows nothing about customer service.I will never call on this company again for flowers they are miss leading people and getting away with it.

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10:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Flowersallover.com / FTD & Teleflora Flowers & Gifts Terrible company

I used this website because it was recommended for this particular funeral service. I placed the order and the website asked for a specific date to be delivered. I entered my information, thought everything was ok.

I get an email around 2pm EST the next day, stating they wouldn't be filling my order because it wasn't placed in time. No where on the actual website did it say what time it needed to be placed by. It just asked for a date. In the text of the email, it stated I would be getting charged a nominal $10 charge for processing.

They told me that if I wanted to send another arrangement, I would be credited back the $10. I know there are florists that will deliver at any time of day, they simply don't deal with one of them, nor do I feel they researched any.

They won't credit me back the $10 processing fee, after I explained this situation, citing they told me about this. I received no information and the email that I did receive, was rude.

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Overview of Flowersallover.com / FTD & Teleflora Flowers & Gifts complaint handling

Flowersallover.com / FTD & Teleflora Flowers & Gifts reviews first appeared on Complaints Board on Feb 2, 2009. The latest review Flower delivery was posted on Jan 20, 2023. The latest complaint Terrible company was resolved on Feb 02, 2009. Flowersallover.com / FTD & Teleflora Flowers & Gifts has an average consumer rating of 1 stars from 12 reviews. Flowersallover.com / FTD & Teleflora Flowers & Gifts has resolved 1 complaints.
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  1. Flowersallover.com / FTD & Teleflora Flowers & Gifts Contacts

  2. Flowersallover.com / FTD & Teleflora Flowers & Gifts phone numbers
    +1 (800) 765-7439
    +1 (800) 765-7439
    Click up if you have successfully reached Flowersallover.com / FTD & Teleflora Flowers & Gifts by calling +1 (800) 765-7439 phone number 0 0 users reported that they have successfully reached Flowersallover.com / FTD & Teleflora Flowers & Gifts by calling +1 (800) 765-7439 phone number Click down if you have unsuccessfully reached Flowersallover.com / FTD & Teleflora Flowers & Gifts by calling +1 (800) 765-7439 phone number 0 0 users reported that they have UNsuccessfully reached Flowersallover.com / FTD & Teleflora Flowers & Gifts by calling +1 (800) 765-7439 phone number
  3. Flowersallover.com / FTD & Teleflora Flowers & Gifts emails
  4. Flowersallover.com / FTD & Teleflora Flowers & Gifts address
    828 Route 3A, Cohasset, Massachusetts, 02025, United States
  5. Flowersallover.com / FTD & Teleflora Flowers & Gifts social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Flowersallover.com / FTD & Teleflora Flowers & Gifts Category
Flowersallover.com / FTD & Teleflora Flowers & Gifts is ranked 61 among 73 companies in the Flower Delivery category

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