CB Auto Parts and Repair Stores RockAuto Complaints #82-101

RockAuto review: Auto mirror order [protected] - [protected]@gmail.com

Bjbaker50 of Westerville, US

Feb 19, 2022 1:30 pm UTC

Verified customer

Vendor refuses to accept return unopened product for which I disputed payment via CITI credit card. CITI found in behalf of RockAuto for shipping charges. That process took 33 days. After hearing the resolution, I was willing to pay all shipping charges for unopened package, but RockAuto will not accept return since return was over 30 days after initial receipt.

Desired outcome: Preferred: Receive Shipping authorization with RockAuto providing shipping label.2nd choice: I pay for return shipment, but RockAuto accepts return and credits my account for price of order less return shipping.

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+1 (608) 661-1376

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+1 (866) 762-5288

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service@rockauto.com

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6418 Normandy Lane Suite 100, Madison, Wisconsin, 53719, United States

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