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RockAuto review: ABS messes up after new hub bearing assembly install

S
Author of the review
9:58 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I just had to pay over $700 for someone to press in new wheel bearings on a NEW part. Why? The aftermarket companies can't apparently make ABS wheel bearing encoder rings that work. Replaced my 2 front knuckle hub assemblies specifically so I didn't have to use special tools to replace growling wheel bearings. This is a serious problem because now the wheel speed sensors can't get proper signal and the ABS now wants to activate at EVERY stop sign.
Their customer service is seriously ridiculous. I tried to get them to reimburse me for repairs and it only gave me an option of return. The part is already on the car, why do I have to return it and why do you offer repair reimbursement and not have an efficient website that can either A. process the reimbursement (or at least try to some other way) and B. Provide you with somebody in customer service to help you cause they automatically say on the phone call to them that they can't talk about service issues.
So, you send an email. The response? "Please visit our website and go into our Order Status and Returns page". I also went over 90 days when trying to return the knuckles because of trying to replace the bearings with special tools, something I tried to avoid. None of my tools were working. I spent over $100 in a bearing removal kit and a hydraulic press and couldn't replace the bearings. So I had a shop replace the bearings and it cost me $700. Now since I am now over 100 days returning is not an option, which brings you into a vicious loop of repeating ways to continue to talk to a real person. And getting nowhere.

Desired outcome: Allow return of product

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