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Roblox complaints 208

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A
8:48 pm EDT

Roblox JailBreak

The Cop team is unfair, the Arrest range is OP, it's way too long and the forcefield generator makes it too easy for cops to camp because it negates ALL damage and regenerates their HP, the game is unbalanced, the cops can arrest from almost 4 studs and they are able to camp very easily because of the forcefield generator, since they can tase and shoot from inside the forcefield

Desired outcome: A Nerf of the cop team or the forcefield generator to be Nerfed

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6:08 pm EDT

Roblox Those Who Remain

Hi I been playing Those Who Remain on Roblox for a while now and for some reason the game has just started freezing on me on certain waves it has never done this to me be for but now all of a sudden it's just freezing on me. I really enjoy playing it but I can't play the game if its going to continue to freez on me so I'm asking if u guys can look into it for me :( please.

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PxstaAddictKhang
, US
Dec 16, 2021 8:44 am EST

it's because of your device

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3:21 am EDT
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Roblox Delete account

My daughter has an account with Roblox, we no longer require the account, I have asked Roblox to delete the account but they refused and asked for my personal information.

My daughter's account is registered under my email, my email also has my full name, for privacy I will not provide Roblox with additional information as I believe what they have is sufficient in order to delete the account. This is the ticket number for the email I sent them [protected]. I simply want them to delete the account and stop making it very difficult for kids to be able to delete their account.

Desired outcome: Delete account

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PxstaAddictKhang
, US
Dec 16, 2021 8:45 am EST

ur making ur daughter sad lmfao

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2:04 am EDT
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Roblox Account not being ported well

I am getting tried of hacking being able to bypass my password bypass two-step verification and a pen numbers stealing all of my limited items which can be sold in that game and turn into real money I been hacked 2 time the first time I got email say that I took my 2-step Verification off I didn't not but the email didn't not let me say this was me and I was looked out of my account I tried contacting Roblox got an email from Roblox found out that that was actually a hacker that end up stealing all my limited items roblox did a rolling back the second time I got hacked was having a conversation on Discord and all my limited where taken again bypassing everything and roblox is refusing to do other roll and it's not giving me my items back and stop answer my email and phone call to answer my questions on how someone could bypass somebody's password bypass a 2-step Verification and a pen number I am upset because there system is not keeping my account safe and I believe I should get my items back is was worth 2.8 million roubx that could be turnd into real money that is in the thousands of dollars and that is a lot a want my items back or a refund of what I lost can you please help my users name on roblox is XXTURTLEGIRLXX1985
my email is [protected]@hotmail.com

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8:09 am EDT
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Roblox Complaint against roblox for a account ban

My child has been banned for 7 days on Roblox for telling a girl she was black facing?

What black means is when someone is WHITE and is acting black. I would suggested you read the chat you have banned the wrong person.!

The girls out of game avatar was white and was changed to black as she approached my child. And ran around her avatar bullying teasing her after her face was changed, we report her also for bullying, how is it wrong to call her out against racism.

My child is black I am black as her mother which means her Avatar is black. In and out of the game.

I have spend hundreds of pounds on this game for her YouTube account where she makes videos and has her face on her channel as a black child.. I am absolutely vilvid right now..

Roblox have stated they will not be unlocking my child's account

I will not accept that she has a banned and I will be taking it Futher. if they need proof of our ethnicity I will be definitely happy to help.

Definition of the term Blackfacing

used to refer to the practice of wearing make-up to imitate the appearance of a black person. The use of such make-up was associated with minstrel shows in the United States from the 1830s until the mid 20th century; it is now regarded as highly offensive.
"he appeared in blackface"

Desired outcome: Account banned to be reconsidered

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8:36 am EDT

Roblox Account issues

It started off when I tried to login to my Roblox account after about a year without touching it. I thought I remembered my password as I DID not change it at all since the beginning. I couldn't login and thought that I had forgotten my password. I then clicked forgotten password and followed the instructions there. Unfortunately, I did NOT receive any sort of emails or messages regarding my loss of password. Thus, I went on and contacted ROBLOX customer support. After contacting them and waiting for a DAY, they finally replied with some sort of weird email saying that I should have received a code and that I should check ALL my inboxes for a code from a automatic no-reply bot email. HA very funny right? Of course I did check everything even my OTHER email addresses for the code but there's NOTHING. I then replied back that I had NOT received anything other than that stupid no-brainer email. I then waited for ANOTHER day. There was nothing new in my inbox the next and following day. EVEN WORSE, this was actually NOT the first time contacting ROBLOX about this issue. I had actually contacted them a few weeks ago. Same reason as I had tried to login but I couldn't and gave up then and tried again the day before. They just sent me the same retarded [censored] as before?! What is wrong with the ROBLOX staff? I swear they are here just to grab money off children spending on robux and enjoying life as if none of their business. Because of this I'm NEVER buying anything or even gonna play this stupid [censored] game EVER because of this incident.

Desired outcome: My desired outcome is of course them at least trying to help me aquire my account back. Just like with Blizzard where I had a similar incident where I had lost my account and they had actually helped me step by step in retrieving it.

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4:05 am EDT

Roblox Please stop ads in Roblox

I am a parent, of a child who plays Roblox a lot. I have spent hundreds of dollars on the game. Now they are including ads. She has spent nearly a year playing it, without ads, and now it is continually being interrupted with ads. I completely understand the need for ads in the free aps, as I play a few of these lesser known games myself for recreation. But, since I literally spend hundreds and hundreds on the roblox redeemer cards, I would expect the game to be ad free. Thank you for your time.

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10:45 pm EDT

Roblox robux

i got a robux card and i putt the pin it and now my robux is not comming up in how much robux i have and i got a 1, 700 robux

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3:49 pm EDT

Roblox Freddys tycoon series - disturbing violent gory

Immediately remove this awful game series. As an adult I am disturbed and haunted by the design, murderous theme, decaying corpses, sound effects. My teen found this game and is also traumatized by its design. They hybrid animals are scary and sad. This one has no place in the kid friendly gaming category you put your company in. Why not make a separate Roblox account for adults only. These should not be available to anyone under 18.

Desired outcome: Remove this game- x rated for violence

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PxstaAddictKhang
, US
Dec 16, 2021 8:47 am EST

the game violated the roblox tos

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A
10:38 am EST

Roblox Robux never received for March and April 2021 paid membership

Paid membership since March 7 and April 7 2021 but never receive any robux under ID name curry_god09 and I would like to request for a full refund for March and April 2021 fees.

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12:45 pm EDT

Roblox Catalog scam

I want to complain about one feature the catalog has, when you buy something but it gets removed my Robux went poof. I do not like my Robux, which is my real money to go to waste. It is not fair as it is a scam, and lots of little kids play this, some not as rich as the others so it would be a waste of their money. Please solve this because its honestly something that should have never occurred.

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4:40 pm EST

Roblox private servers

private servers should be free and when you renew them is a waste it dosent let me play i'm spending all my robux on it and it doesn't even let me please for this i'm writing these complaint. i dont think its fair to spend 100 robux on a server but that my opinon and i can't do anything about it so i spend the 100 robux anyway and click the renew button but quess what it wouldnt let me play and this isnt the one time it happend oh no this has happend to me so many time i click renew and then oops wasted now im down 100 robux and still cant play so i bought another server and now that same things happending again. please do as much you can to fix this before i start getting mad thank you 😊

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PxstaAddictKhang
, US
Dec 16, 2021 8:47 am EST

yea i agree
but roblox needs revenue to keep improving their service

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Y
10:43 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My daughter received a message on Roblox to say that her password had been compromised in a 'data leak'. She then tried to login into her account and could not do so as there was someone already in her account who had changed her password and taken all of her inventory in the game. This is not only a serious breach of customer security but is a widespread...

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8:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Roblox robux

i tried to buy a 20 dollar robux pack but it said error too many attempts im just trying to get some [censored]ing robux

Desired outcome: i get my [censored]ing 1800 robux

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4:57 pm EST
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Roblox my account

hi. my account was banned for 7 days i have sent 12 emails for help and it was very un helpful. i spent robux/ money on this game and they cannot get me back into my account all i need is my password if you cannot give me this you are going to refund me my £100 ponds worth of robux if you cannot do this there will be an even bigger complaint. thankyou for your "help" regards jenna

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A
5:40 pm EST

Roblox A game

There are no more fun Pokémon games please for the love of god bring back Pokémon brick bronze. I'm fine with deleting duplicates it was the best game on Roblox it's the only game I played. A month or so after it was taken down I didn't play Roblox because it was boring I mean ya we have loomian Legacy now but Pokémon brick bronze was a lot better. A copy of Pokémon brick bronze come up and has at least 500 people playing so plz bring it back.

Desired outcome: Bring back pokemon Brick bronze

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9:00 am EST

Roblox Roblox Super Hero Tycoon

I purchase an item that does not work and they will not credit my account for the purchase I have filed a report with BBB because to many parents like myself are making all these purchases and not knowing that a lot of the items purchase do not work and again they will not credit account or just give you something different bad business getting rich off parents that don't know there child did not get item purchased Roblox Super Hero Tycoon

Desired outcome: credit to my account

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7:45 am EST

Roblox They went and stopped my premium for no reason

They've gone a head and expired my premium and it was ment to expire on 1st of december 2021 i've done support so they can help find out why my premium wasnt coming in then I just got this message. Please get it back im rlly rlly about to loose it and put my fist through my screen bew

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9:33 am EST
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Roblox An incorrect ban

I've been banned from Roblox and they've got the wrong person. I've been banned for 7 days over something that I only said to mock someone who was racist. A person in my game was being racist to someone with a dark skinned avatar. Saying, "ew you're black" "you're racist because you're black". I went over to the racist person, and mocked them by saying "you're racist because you're black" and then saying lol afterwards. I was imitating him, I was never racist. It happened 02/1/2021. My phone number is [protected]. I'm hoping you can look into this so I can be unbanned.

Desired outcome: I hope I can be unbanned or be banned for not as long.

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A
•Aceley• -Hutson-
, US
Oct 25, 2021 5:10 pm EDT

Same thing happened to me, but it was over sexualities

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T
10:33 am EST

Roblox Extremely bad customer service

I have attempted to contact Roblox continuously about my 10 year old daughters account being hacked and having some of her in-game items stolen, I filled out the form on their website and have been dealing with someone by the name Elena from their customer service.

The level of service, or lack there of, that I have received from her is absolutely appalling. I have followed her instructions about re-securing my daughters Roblox account and have put in place additional security measures such as changing the password on the account and having a 2 step verification on the account along with a parent pin. I have taken screen shots from within the game in the "trade" window to show what was stolen from my daughter and by whom, as requested by Elena. She failed to address my issue and keeps giving me the run around and dodging to fix my issue and restore what was stolen from my daughters account, it states on their website and within my email that they can offer a 1 time reinstatement of stolen in-game items, this is my first time and she will not help. All she keeps doing is disabling my daughters account and tells us to change the password etc and send screen shots, I've done this multiple times!

I've spent hundreds of dollars on this game and I get nothing but appalling customer service from their inept employees.

I don't know their address for the company as it is American and I'm in Australia.

Desired outcome: Them to actually address my issue of not continuously keep disabling her account and actually recover / reinstate my daughters stolen items.

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Rita Feirn
, US
Apr 12, 2021 7:20 pm EDT

My 10 year old granddaughter used my iPad and was able to charge my PayPal account. When I complained to PayPal her account was delegated. So now we are out all of the money that was spent on this account. I think roblox is a scam and bleeds parents of Monty.

About Roblox

Screenshot Roblox
Roblox is a massively popular online gaming platform that allows users to create and play games in a virtual world. It was founded in 2004 and has since grown to become one of the most popular gaming platforms in the world, with millions of active users.

One of the key features of Roblox is its user-generated content. Users can create their own games using the platform's proprietary game engine and scripting language, Lua. This allows for a wide variety of games to be created, from simple puzzle games to complex role-playing games and simulations.

In addition to creating games, users can also play games created by others. There are thousands of games available on the platform, ranging from popular titles like Adopt Me! and Jailbreak to lesser-known games created by individual users.

Roblox also has a strong social component. Users can interact with each other in-game, join groups, and participate in events. The platform also has a virtual economy, with users able to buy and sell virtual items using the platform's currency, Robux.

Overall, Roblox is a vibrant and engaging platform that offers a wide range of gaming experiences for users of all ages. Its user-generated content and social features make it a unique and exciting place to play and create games.
How to file a complaint about Roblox?

Here is a guide on how to file a complaint against Roblox on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.

3. Writing the title:
- Summarize the main issue with Roblox in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Roblox.
- Mention key areas of concern, transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Roblox on ComplaintsBoard.com.

Overview of Roblox complaint handling

Roblox reviews first appeared on Complaints Board on Aug 3, 2012. The latest review Mixed Experiences with Roblox Corporation was posted on Apr 1, 2024. The latest complaint Unauthorized charges from kids was resolved on Dec 09, 2019. Roblox has an average consumer rating of 1 stars from 237 reviews. Roblox has resolved 2 complaints.
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  1. Roblox contacts

  2. Roblox phone numbers
    +1 (888) 858-2569
    +1 (888) 858-2569
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    +1 (415) 235-4844
    +1 (415) 235-4844
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  3. Roblox emails
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    60 E 3rd Avenue, Suite 201, San Mateo, California, 94401, United States
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Roblox is related to the Gaming category.

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