Retrieval Masters Creditors Bureau [RMCB]
Reviews and Complaints

I had a blood test done in New York in 2016. The bill was paid by Blue Cross Blue Shield Federal yet Retrieval's subsidiary billed me again as if the bill hadn't been paid. This is a dishonest business practice.
In addition, American Medical Collections had a massive data security breach which caused thousands of cases of identity theft because people's Social Security Numbers were compromised.
The Court should not allow this parent company to come out of bankruptcy or survive.

A friend of mine texted me a photo of a piece of mail with my name and her address from this company. My name was misspelled by one letter, and even more strange is that she and I have never shared a residence, credit card, or anything that could possibly link us together. She said "at least it came to someone who knows you so I can get it to you", and that is very disturbing to me. They clearly intended for my friend to pass along the letter to me. Their methods for identifying us as connected and getting her address however are a complete mystery. Probably social media data which neither of us consented to being provided to this company. So, not only is it a fraudulent collections agency, but they are also operating through use of data/information which was stolen or sold without consent or knowledge, and are even more unethical. Furthermore, I pay all my bills on time, have excellent credit, and have had multiple addresses which they could have used to contact me directly, so I know for a fact that I don't owe anyone money and even if I did they wouldn't have to gi looking through my friends list to get to me. This company is definitely a scam agency. Don't give them any of your info.

They sent me a collection bill for EZ Pass for 5 charges of $54.75 each and they say my amount due is $4, 708.50.

No one picks up the phone and the website won't allow me to just pay the $274.00 which is the actual amount I owe according to the sub of the fees (which include the surcharges because these are for bridges).

The charges are for the GWB and Goethals bridges crossing on 6/29/16; 6/30/16 and one GWB crossing on 7/1/16.

I have no idea why they think they can GROSSLY overcharge me. I won't pay it.

The form I received was very official looking. There were a couple of things that read/looked fishy. One was one P.O. box sent it. My money was to be sent to another P.O. box. Monies that were owed were from Montgomery Wards. They went out of business almost 20 years ago. My supposed purchase was made October 23, 2016. Also since when does one get a PIN number on a bill? The bill has a place that I could pay it by charge. Besides a charge number, they also want the code number on the back of my card.

My mother 88 years old has received a letter from this company stating her account has been turned over to this company, in fact they were very rude stating she should be ashamed of herself for not paying this debt? My mother has early signs of dementia and has always paid her bills, she now lives with my sister and is unable to live alone, I am her POA and in charge of her financial matters, she doesn't remember ordering or receiving any products. I will not pay for something she doesn't have, and to threaten an elderly, widowed woman with failing health is dirty and unprofessional.

I receive several bill from rodale something I never order each month receive a bill for 37.70 so finally I got tired of it that I paid although I never once did order or receive or needed the fit 10 total body transformation remove my name from your agency

Account # [protected]
Order # [protected]

We've received your payment.

[protected]@rodale.com

Reply|
Thu 1/5, 1:43 pm
You
We have received your electronic payment on our secure site, www.Rodalequickpay.com.

$37.70 has been applied to order number i31883490001

The authorization # for this payment is 00547b.

If you have any questions or concerns regarding this payment, please contact our customer service department at [protected]@rodale.com or call [protected].

Thank you again for your electronic payment.

Rodale customer service

I just received my 14th call from [protected] in the last month alone (.. Harassing, yeah?). I answered one morning before on March 9, 2016 and a woman with a thick Indian accent says she has a bill from Quest Lab for $37.00 due, and I said I didn't have any time, and no bills due form Quest, so I told her I would call her back (not).
Finally this morning I answered again. Same woman with thick Indian accent says she's from RMCB with a different medical bill overdue, from a different company. She said $170 was due, but she could get it down to $120 have it expunged from my record. And then she offered, and asked what the maximum I could pay was. To keep her on the phone, I was bargaining and said $90. That is the lowest. This goes on for a little bit and she even tried to say $90.33. I said no. Finally she's like "ok. $90 I'm putting my job on the line. I have an axe at my feet, and why would I put my job on the line for you? Because I am a real person. We need this money by the 25th. If you decide to hang up you will not get the same offer."
In all honesty, I was keeping her on the phone to look more information up online about RMCB, to see if there was a number to call them back at. There wasn't. I found this site with complaints, as well as badnumber.info I believe? Talked about the exact same thing in the past month three people on March 1st reported calls about medical bills due, same woman with thick Indian accent.
She insisted on getting a CC before giving any information about what bill it was, invoice number, NOTHING. She said she would proceed to send email of debt expunged after she received payment.
She told me basic information about that anyone (even myself, a few months back) can find on Google about myself. She tried to back me into a corner. And continued to harass and cut me off, talk over me. I told her to give me verifying information about her company, and phone number For me to call her back on. She refused, and kept asking for CC.
I told her to send me a bill via postal and I'll look it over w/lawyer and she refused. Said only when cc was processed.
Persistent, borderline harassing and guilt-tripping. But I need for these harassing phone calls to stop. I have lately been suffering from severe migraines and she calls right when I'm trying to rest my eyes between work and certain medical treatment. It needs to stop. I just hope this helps someone else not give their credit card information without verification of actual services rendered first. Will be contacting BBB.

In April I received a bill from AVIS car rental. I called Avis and told them that I never rented to car and the agent was quick to assure me and tell me that the issue would be handled in a timely manner. In Sept of 2010 I received a letter from RMCB stated that Avis had sent my file for collection. After spending many hours on the phone with AVIS and them being unable to find my bill, I contacted RMCB directly with the number listed on the bill and I was hung up on after I accused the company of being a scam because I googled them. When I called called RMCB back and spoke to what they called a supervisor I told her that I would be sending a letter from my lawyer demanding that they stop contacting me. She said its not our fault we are contacting you talk to AVIS when I stated that I already had called them and they could not find a record she said they would stop the annoying letters and calls. It it not a requirement that if you file a dispute with a collection agency that they have to provide you with the current information of who is attempting to collect the debt? This people did not even do that. I am reporting them

I have never rented a car from AVIS and this is what helped me recognize that something was amiss. PLEASE PLEASE do not pay this agency.

To whom it may concern,
I have read several other postings on the website about Cooking Club of America and this Retrieval Masters Creditors Bureau, INC collection agency and you people are seriously a joke. Here again we NEVER placed an order with Cooking Club of America (CCA) nor have we ever received anything from you all. You all can do as you wish take us to court or whatever because you all will NEVER see a penny from me or my husband. As stated in other e mails sent you show me proof of something with my name on it or signature stating that I had ordered these. TO be honest I think it is quit humorous due to the fact that a company would actually send something out without it being paid for first especially without getting a signature stating that whomever wanted it. Also if I wanted soemthing I would never us this CCA because of the trouble you are causing for yourselves and I would go pay 3 times as much from a store before I ever used you all. So try to get a penny from me and you will NOT succeed I can guarantee you that.
Again...continue to keep telling people they ordered something when they really didnt seems like it would make a great lawsuit for this RMCB and CCA for us people that are getting harrassed so I feel that we all as consumers need to get together and file a class action lawsuit where we all get paid because I have 95% of the harrassing letters you all sent out accusing me of ordering something when in fact I hadn't ever heard of yo all before. So if you all would like to get together and file a class action law suit please e mail me at your earliest convenience. Thank you!
Kelly Miller

They wrote to me that I owed over $200 from 2004 for a phone number I have never owed. They stated that I have had the opportunity to to make payment and had repeatedly neglected to do so. I had a Verizon account in good standing until 2007. Seems like if I had owed them money they would have said something in the intervening four years.

I received a letter dated April 4, 2009 from RMCB (Retrieval Masters Creditors Bureau, Inc) Collection Agency requesting a payment of $29.64 for merchandise purchased from Highlights for Children on September 30, 2008. I refute this claim as Highlights for Children (HfC) has a policy/practice of not sending their products until after they have received the payment. Therefore, no payment will be rendered as I have received no merchandise.

Send proof that your claimed client, Highlights for Children, sent merchandise to me or we can clear this up in Small Claims Court.

I also rec'd a letter from RMCB (Retrieval-Masters Creditors Bureau) stating I had a Verizon Wireless Account back in Sept 12, 2006 and owed $83.98. They gave the Verizon wireless phone number as 617 _ _ _ - _ _ _ _. They went on to say that Verizon sold them my account.

I called Verizon Customer Financial Dept [protected]) and spoke to Travis. I explained I have NEVER had a wireless acct (no from any phone co) and have not had a land line phone for over 10yrs. Travis could not find my name or an account. I then gave him the info on RMVB's letter: wireless phone #; date of crime; RMCB's Pin# and RMCB's FX_ _ _ _ _ _ number on the letter. He wrote all this info down and still could not pull up an account under my name. Next he asked my SS#. With this info, he said he pulled up info that I did open an account with that SS# (which I never did) and owed $83.98. Then he stated Verizon sold the account to RMCB and he cannot give me any info on it. I argued, but to no avail. He gave me RMCB's number and I called it. I asked for his name and he would only give me his first name. I asked for a supervisor and was put on hold for 5mins, then Travis came back on the line and again said they could not give out any info. I asked for the supervisor's name and was put on hold again for 3mins and was given only her first name of 'Lona'.
FOR ALL YOU OUT THERE WHO CANNOT CONTACT THEM HERE ARE THEIR NUMBERS:
RMCB: [protected]
AMCA and RMCB: [protected]

DON'T BOTHER WITH THE PIN #. THEY CANNOT ACCESS YOU ACCT WITH THAT.
USE THE # BENEATH THE PIN # (which should be the same as on the bottom of your letter in the yellow block) WHICH STARTS WITH TWO (2) LETTERS. Mine starts with FX followed by 6 numbers.

What bothers me is I have never had a wireless phone; never ordered any type of phone from Verizon and never had a regular house phone either. Yet Verizon said I ordered this wireless number with my SS# have an outstanding balance (which was sold to a credit Svc) and would not even give me the billing address to which they sent the bill(s) to.

I have started receiving collection notices for Highlights for Children which I never ordered! I see other people have also received collection notices on this website from this same collections firm for items that they didn't order as well. I am going to contact the BBB to see if I can get them to help me resolve this. It is unbelievable. They list themselves as a member of the ACA, but when I contacted the ACA about them, they said I needed to go directly to the RMCB, but again provided no contact information. What an agency.

I just received a letter stating that I owe $19.94 for a product that I have never ordered or received. The letter states that I owe $19.94 to their client HCI Direct, Inc. distributor of Silkies Enriche products, may seen like a small matter, but it is not. Your account is now being handled by a debt collection agency.

I would like this handled. Like I stated I did not order or receive any product from your company and would like to know how they got my name.

It is a rip-off, I swear that they are run by scam artists. I started recieving their 'bills' AFTER I started making payments to the creditor that I owe. I sent in a letter to the RMCB and stated it was resolved. Now i keep on getting bills, first saying that I was lucky that the creditor has granted the authority to extend the deadline. Then they keep getting nastier as teh bills come in. Never paying attention to detail, or that it has been resolved with out the RMCB.

Stay away from this company, if you are a business, never contact them, they rip people off and are pros at it. This is a Scam and a bait and switch. It has to be, because i was already in contact with my creditor about payments and delaying them. ie - I had already set up a schedule with them.

I'm figuring that This company somehow gets information from whatever sources they have, internet, snail mail, phishing the phone lines, hacking emails whatever. I wouldnt put it past them. They will get their money no matter what. If you already paid the creditor or not, they will get THEIR money. They dont care!

STAY AWAY!

ALL BUSINESSES STAY AWAY FROM THE RMCB, THERE ARE BETTER COLLECTION AGENCIES OUT THERE.

Re: Today (05/21/2007) we received a letter from a collection agency that responds to the name of "RMCB" (retrieval masters creditors bureau, Inc) on this letter, whoever is in charge of the reviewing of any bill and the veracity of their contents, is not doing a good job at all.

1. According to RMCB, my wife order a membership for 24 months, with a value of $24.00
dollars per months for a total of 2 years.

2. According with RMCB, we have an account # [protected], and the date when we placed
that order, was May 18, 2006.

3. Finally, RMBC states that, they have been trying to reach us several times, without any
luck.

Now, all those three points above are absolutely NO TRUE!

The real facts are:

1. Around May or June of 2006, we received an OFFER from the Cooking Club. in the mail. We saw a card, and more adds about this company, and other offers, and we just ignore it and finally I dump it in the trash can, because we simply were not interested in any offer by mail. If want to have a magazine, I go to store and buy it. That simple.

Comment about point 1:

If your company has the bad habit of send information, adds, promotional materials or whatever you are use to send, and after that you want to be paid for it, I do not think this is the right way to do business, and anyone can agree with me.

2. We do not have any account number with your company. Whatsoever, if by any chance we are registered, or have have any account number with CCA, it is because you gave us one. We did not sign, or send any money or request any type of information were we show interest in any of your products. We did no received anything from you or your company. I will tell you one more time, the only thing we received was a promotional piece, and several other adds showing offers products or similar situations. We did no reply by any means to your company or show that we want to have any or some or your products.

Comment for number 2:

Now, if you (Betsy Wray or CCA Head of the Department in Charge) are really sure about what you told RMCB Collection Company, that we (The Loayzas) have an account with your company (CCA) and that we placed an order of 24 months membership. We want to see my signature or a copy of my check or something like a contract or any type of deal or commitment with my signature on it.

If you can not show any of these, it is because all your statements are just false accusations against me and you are destroying my credit, with this collection agency, that by the way, next time check and choose a better one, because this one has a bad reputation, and a horrible fame and history with the BBB.

3. I am not going to be waisting my time with more explanations.

I am expecting letters from both "companies" showing that what you ask is absolutely wrong, a mistake to collect money for free.

If you do not want to fix what you started, then we need to go to the next level. Small Claims will accept any type of cases, and I hope you have enough evidence to "SHOW".

If you need to contact me this is my e-mail.

I was sent to this company for non-payment of books I did not receive by Scholastics, Inc.

I mailed a check because I could not prove I did not receive these books, and decided just to pay for them instead. After two weeks when my check had not cleared, I called RICA to inquire why and let them know the check had been mailed.

The "Customer Service" woman told me that "the mail is slow, so give it a couple more weeks."
Today, 2 weeks later, I received a threatening letter stating "Since we have not received payment and you have not contacted us"..."we are going to escalate collection efforts"..."unless you pay promptly."

This is undoubtedly the most unprofessional business I have ever had the displeasure of being associated with. You cannot speak to a person when you call. You only get a voice message that says your bill is still due. I think this is a backdoor business run by the crudest kind of scam artist there is.

I have spoken to Scholastics, and they have notations where I have called them and spoken to them numerous times in the last month. I will be paying them, but now have to spend the money to stop payment on my original check.

PLEASE TELL EVERYONE YOU KNOW TO COMPLAIN ABOUT THIS SO CALLED "COMPANY". Contact your local Atty. General, BBB and FCC and lodge complaints until they are put out of business and not allowed to harass and scam money from people!

I just received an invoice in the amount of $286.00 for a life time membership with Creative Home Arts Club, which has a start date of August 9, 2005. I tried to call the RMCB phone number listed, I followed the prompts, and it states your Pin # is not in the system. How convenient! They also stated that they provided a subscription to Today's Creative Home Arts magazine and other Club benefits - sorry, but that is not true!

As stated at the top of the notice is:

PIN NUMBER: 76ssss

01 SY1 LY8 [protected]

Creative Home Arts Club Account #: [protected]

I was contacted by a Sales Rep last year for a lifetime membership. After consideration, two hours later I called and declined the membership, which I was told would be taken care of.

I also received shortly after, a large white envelope from Creative Home Arts Club. I did not open it and sent it back in large black marker - Refused - Return to Sender.

I am livid that after a year I am contacted by a Collection Agency for something I cancelled. They have the audacity to say they will reinstate my Life Membership and ship any gifts that I may be entitled to receive, once they receive payment.

I am now in the process of sending a letter back to RMCB, since I cannot reach them by phone. I will also contact the Better Business Bureau.

RMCB
2269 South Saw Mill River Road
Building 3
Elmsford, NY 10523