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Healthcare Revenue Recovery Group [HRRG]
reviews & complaints

Healthcare Revenue Recovery Group [HRRG]
reviews & complaints

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65 complaints
19 resolved 46 unresolved
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10:37 pm EDT

Healthcare Revenue Recovery Group [HRRG] - Received billing for services already paid. Letter received does not have a PIN number to login to dispute with proof.

Received billing for services already paid. Letter received 8/2/2022 does not have a PIN number to login to dispute the billing with proof of payment already made. Stated they could be contacted online. However, without a PIN number that is not possible! Furthermore, no email address provided to contact them either. Tried to contact them by phone. It was after hours but no way to leave a message either!

Desired outcome: I need a response from them and a way to send proof of payment.

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9:03 am EST

Healthcare Revenue Recovery Group [HRRG] - Harassment

Every time this company calls me, the first thing they do is try to get my personal information. I've asked them numerous times what the call is for. All they ever respond with is that "its a personal business matter, we need to first verify your identification". I've asked them directly if they are a debt collector. All I get is their scripted "once I can verify your identification, I will be able to disclose that information". If you try to speak at all they stay on script and cut you off. This morning they called yet again. I told them "I have no debts to my name other then 1 medical bill that I have a monthly payment on. So I don't know what you could possibly be calling for". This representative seriously responded with "please see our letter that you have recieved in the mail". I tell her "I have not received anything from your company, so no, I don't know who you are, nor do I trust you. So if you could please state exactly what type of call this is." To which she responds yet again with "Once I can verify your identification, I can then disclose that information to you." These conversations have become a daily thing. When they call I have not and will not answer "yes" to anything, even if it is infact me on the phone. Which in turn has been agitating their representatives. I've already had my ID stolen once in the past due to me answering "yes" and simply confirming my address for a bogus agency before. And as it would seem, this agency is much like the last that stole from me.

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5:43 pm EST

Healthcare Revenue Recovery Group [HRRG] - Debt not owed

They continue to call me frequently about a debt for my 5-year-old daughter who has cancer. They call me from random numbers at random times during my workday. I am a teacher, so I cannot get to my phone. The kicker is...I have told them that the debt is in the process of being disputed because my daughter has two supplemental insurances. They are downright rude and don't listen when I have told them that the "debt" is not accurate because only one insurance was implemented.

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12:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Healthcare Revenue Recovery Group [HRRG] - Phone harassment

Every day, this company calls my cell phone at 8:06 am. 6 minutes shy of the legal deadline. I am sending a verbal cease and desist, to stop calling my cell phone every day! They tell you to not delete the voice mail message; as it pertains to collecting a debt. Per the fdca robo calls are not allowed. I'll save what I have, so that they know they are not allowed to do this. Validating the debt, before leaving a robotic phone call message on my voice mail is the legal way to collect a debt. Calling me every day at 8:06 am, is rather disturbing and full of harassment! Please stop!

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7:46 pm EST

Healthcare Revenue Recovery Group [HRRG] - Payments not showing received

I paid a bill that the company HRRG addressed to my fiance. I paid it with my credit card, to get it cleared off of his name. Upon finishing the payment on the HRRG website, I never received a confirmation of payment, so I proceeded to go through the process again. The second time, I still never got a confirmation, so I checked my bank account and double the amount due had been charged.

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9:48 pm EDT
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I was injured on the job and after being told my ER bill was paid got a bill from HRRG offering a settlement on a bill I don't owe. Calling them is fruitless. My boss told me to ignore them but now with my bill in collections I intend to take legal action against them and the ER docs that the bill over to them.I'm going to sue all of them.

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2:37 pm EDT
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These people have been harassing me with daily phone calls from a different (305) number everyday for past two weeks. I got a letter in the mail from them saying a hospital bill had been turned over to them with a bogus bill attached. I had already been in communication with said hospital months prior and settled everything. The one time I answered the...

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12:44 pm EST

Healthcare Revenue Recovery Group [HRRG] - appointments and scheduling

I have received several calls from this agency. They call and immediately disconnect when uou answer. They also do not leave voicemails when you do not answer the call.

My last call was at 12:30pm on 01/20/2020. I answered the call and the agent disconnected without an introduction. I immediately called the number back and "James" introduced himself. I asked what the call was regarding and he disconnected.

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10:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Healthcare Revenue Recovery Group [HRRG] - collections

These fine folks called me at 8:34 pm. I was furious at being woken up when I work early (which I've told them before). The rep says "well it isn't nine pm yet and according to federal law we can call until then. But hey you have our number so I GUESS you can call us back" *cue snobby tone. Seriously? You people are a joke. Everyone I have tried to speak to has been rude and I've even been hung up on for asking for a supervisor.

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4:16 pm EDT
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Spoke w/ Christine today regarding a charge for the past 9 months. I have followed up with multiple people about my bill not being sent to my insurance. It was resolved last week. If Christine had let me speak she would've realized the charge had been paid. Her only answer, my insurance needs to call them. If they would've billed my insurance correctly the...

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4:06 pm EDT
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***BEWARD*** This company is a complete Fraud! how they are still operating is disgusting and shows that our Government does NOTHING to stop consumer fraud. The complaints about this company go back YEARS!!! They are contacting me about an emergency room visit I had in April 2019. I paid the bill to the hospital DIRECTLY! They obviously have connection...

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3:57 pm EDT

Healthcare Revenue Recovery Group [HRRG] - ethics / extortion

There are fraudulent entities within the continental United States acting as legitimate bill collectors, where they have harvested information from health providers. They collect the private user data and then use a company to produce mass mailers to collect the money. I have dug deep enough to find the name and photo of the person running the oper

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11:50 pm EDT
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I have paid $389.48 for my husband's hospital stay 8/27/17-9/9/2017 at Christus Spohn Hospital in Corpus Christi. I received the bill in July 2018 finally, and made promp payment on 8/7/2018 by sending a check #3177, which I have a copy of, by return envelope by mail. The check cleared my bank on 8/14/18. Monthes later, I started getting exact same bill...

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10:42 pm EDT
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On 09/20/18 I was taken to the emergency room for an infectected tooth. I was told when I got there that I needed my vital signs taken and then brought to a room of "a financial counselor" That financial counselor told me that they had no dental services at the location for Memorial Herman at Ella Blvd and 610 and could not service me and gave a list of...

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7:19 pm EDT
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Healthcare Revenue Recovery Group [HRRG] - fake collection request

After receiving emergency services in April 2 018, and paying my bill in full, I received a statement from HRRG requesting payment. They claim to represent the attending doctor and some physicians group, from whom I never received services. MY doctor was listed in my full payment, after insurance covered their share . To this day, almost a year later, I am still receiving phone calls from HRRG. Today, HRRG sent me another statement and claimed that it will be turned over to another collection agency, ARS, which may hit my credit report. Needless to say, HRRG has no real physical address, or real phone number. Just a PO Box. ARS, who I suspect is also a fake agency, also has no real address or phone number. Beware of the scam.

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11:57 am EST
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I have paid my medical debt completely in full and even after paying my debt and verifying (with the original medical provider) that my account stands at a $0.00 balance, I continue to receive daily calls from HRRG. Upon calling them, I was contacted with a lady who barely spoke English and who lied to me by telling me that they were the medical provider...

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11:15 pm EST
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My 10 year old daughter broke her arm on a 4-wheeler on mother's day in 2017. I made the mistake of taking her to clearview regional in monroe, ga. I had bcbsga insurance at the time. God bless the radiology department for doing the x-rays and showing me what I already knew, as I am a registered nurse. They were the only two employees that knew anything...

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2:19 pm EST
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I have seen where hrrg has been sending out fake bills to people saying they owe outrageous bills, I have received a bill in the mail from hrrg collections saying I owe 1556.00 dollars. A request of payment in the amount of 759.0 for 12/6/17 and a request for payment in the amount of 797.00 for 1/29/18 yes you seen that right. First off I have insurance...

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12:20 pm EST
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Dr Harvey is an attending physician at St Marys Hospital in West Palm Beach as well as her other practices. In May of 2018 I had a bad laceration on my hand that needed emergency medical treatment. I went to St Mary ER and was given a tetanus shot and four sutures. I explained at triage that my medical insurance was not set to take effect for two weeks, so...

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1:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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I have an ER bill that ended in HRRG collections when the creditor, Chase Dennis Emergency Medical Group, did not respond to my health insurance representative's legal letters via fax. The date of the ER service was 12/08/17. At the moment, my health insurance representative at Exclusive Care, has sent 3 legal letters via fax to HRRG. HRRG is not responding...

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Healthcare Revenue Recovery Group [HRRG] contacts

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1800 984 9115 1800 398 3975 More phone numbers
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