Healthcare Revenue Recovery Group [HRRG]

Health Care Revenue Recovery Group LLC

P.O. Box 5406
Cincinnati, Ohio
United States - OH45273

Customer Service

1800 984 9115(English) 4 2
1800 398 3975(Spanish) 1 3
1855 729 4774(Automated Payment System) 1 0
Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM
Correspondence Mailing Address
P.O. Box 459080, Sunrise, FL 33345-9080

Complaints & Reviews

appointments and scheduling

I have received several calls from this agency. They call and immediately disconnect when uou answer. They also do not leave voicemails when you do not answer the call.

My last call was at 12:30pm on 01/20/2020. I answered the call and the agent disconnected without an introduction. I immediately called the number back and "James" introduced himself. I asked what the call was regarding and he disconnected.


These fine folks called me at 8:34 pm. I was furious at being woken up when I work early (which I've told them before). The rep says "well it isn't nine pm yet and according to federal law we can call until then. But hey you have our number so I GUESS you can call us back" *cue snobby tone. Seriously? You people are a joke. Everyone I have tried to speak to has been rude and I've even been hung up on for asking for a supervisor.

“customer “ service

Spoke w/ Christine today regarding a charge for the past 9 months. I have followed up with multiple people...

emergency room / hospital bill

***BEWARD*** This company is a complete Fraud! how they are still operating is disgusting and shows that our...

ethics / extortion

There are fraudulent entities within the continental United States acting as legitimate bill collectors, where they have harvested information from health providers. They collect the private user data and then use a company to produce mass mailers to collect the money. I have dug deep enough to find the name and photo of the person running the oper

numerous phone calls about the paid charge

I have paid $389.48 for my husband's hospital stay 8/27/17-9/9/2017 at Christus Spohn Hospital in Corpu...

emergency room bill

On 09/20/18 I was taken to the emergency room for an infectected tooth. I was told when I got there that I...

fake collection request

After receiving emergency services in April 2 018, and paying my bill in full, I received a statement from HRRG requesting payment. They claim to represent the attending doctor and some physicians group, from whom I never received services. MY doctor was listed in my full payment, after insurance covered their share . To this day, almost a year later, I am still receiving phone calls from HRRG. Today, HRRG sent me another statement and claimed that it will be turned over to another collection agency, ARS, which may hit my credit report. Needless to say, HRRG has no real physical address, or real phone number. Just a PO Box. ARS, who I suspect is also a fake agency, also has no real address or phone number. Beware of the scam.

continual calls and voicemails from different numbers after paid in full

I have paid my medical debt completely in full and even after paying my debt and verifying (with the original medical provider) that my account stands at a $0.00 balance, I continue to receive daily calls from HRRG. Upon calling them, I was contacted with a lady who barely spoke English and who lied to me by telling me that they were the medical provider. Per what the ACTUAL medical provider said, they are a separate collections company. She continually interrupted me and tried to collect information from me, to which I responded that I am not going to give her information because the debt is paid in full and I requested that she reach out to the company that initiated the collection and verify that it is paid in full. She finally responded in an irritated and disrespectful tone saying, "FINE, we will just send you a letter. Goodbye" and hung up on me.

It is scary to me that a shady company like this can have access to my credit information and potentially ruin my credit report.

debt collection for services supposedly rendered

My 10 year old daughter broke her arm on a 4-wheeler on mother's day in 2017. I made the mistake of taking her to clearview regional in monroe, ga. I had bcbsga insurance at the time. God bless the radiology department for doing the x-rays and showing me what I already knew, as I am a registered nurse. They were the only two employees that knew anything about their job. This particular doctor came into our room for a total of 30 seconds, looked at the x-ray and said, "it's broken." "duh!" I thought to myself. "tell me something I don't know." or... How about tell your nurses what they need to do. No! He couldn't even do that. The nurses were unable to find a cast mold the right size and said they'd return after locating the correct size casting. Around 1.5 hours later, the nurse came in with the long-awaited cast molding. They manipulated my daughter's arm to the point of excruciating pain and still were unable to apply the cast correctly. I told them they were trying to put it on upside down. They wouldn't listen. After the cast molding hardened, the nurses realized (finally) that it was upside down. It was removed, and the search began for another cast molding. Another hour and a half passed, a nurse finally found another molding. This one she got right. No doctor, no hospitalist, no social worker, no anyone, acknowledged the incompetency of the entire staff. After 4 hours, we were released. Fast forward to today... 1.5 years later, said doctor wants $185 out of my pocket. And, insurance paid said doctor $600+. Now, we don't even have insurance. And these people want me to pay another $200... For what?!?!? I could've done a better job myself, and no bill would be seen. Btw... Why does a procedure cost one-half the price when done for a self-pay patient? I absolutely refuse to flush my hard-earned money down the drain anymore! I don't have it to give away. So, for all of you "debt collectors" who want to say I owe you: kiss my ass! Do your [censored]ing job, and i'll pay. Until then, eat your words. I owe you [censored]. The world owes you [censored]. You should at least know something about the "debt" you're trying to collect when you send the bill. I call [censored]! My next move: bbb. Good luck [censored]es.

a 1556.00$ bill

I have seen where hrrg has been sending out fake bills to people saying they owe outrageous bills, I have...

Healthcare Revenue Recovery Group [HRRG]

dr katherine harvey

Dr Harvey is an attending physician at St Marys Hospital in West Palm Beach as well as her other practices. In May of 2018 I had a bad laceration on my hand that needed emergency medical treatment. I went to St Mary ER and was given a tetanus shot and four sutures. I explained at triage that my medical insurance was not set to take effect for two weeks, so I would be paying out of pocket. I was seen by a great R.N. and given the tetanus shot and was given the sutures by an equally amazing P.A. I was discharged and told I would receive a bill in the mail. Two months later I received a call from a company called "HRRG" asking for very personal information over the phone like my full Social Security number, and being terribly rude and unprofessional. Eventually I received a letter from HRRG stating they were trying to collect a $1, 580 medical debt for Dr Katherine Harvey for medical treatment while at St Mary ER. I tried explaining numerous times, to numerous people that I had already received a $1, 600 bill from the Hospital and that I was never treated by a physician. The response I received was "The Doctor works there and tell the nurses and assistants what ti do, so you have to pay her no matter what." I thought there had to be a mistake. I finally got to speak to manager in HRRG, and after I explained what the issue was, she told me she understood and that she would take care of it. Two months later I got a letter in the mail from HRRG. They offered me a settlement of $441. I went online and made a payment. Three days later I received a phone call from HRRG telling me I had to pay them $331 immediately or the debt would return to the original amount, and it would be reported as debt in collections. So basically pay or owe an additional $1, 000 and have your credit damaged...
Dr Harvey is part of a group pf physicians that own HRRG. So if you happen to not have any medical ins, but need emergency medical treatment at an ER; you go in and get treated and then charged an egregious amount of money for EMERGENCY MEDICAL TREATMENT YOU NEED. WITH NO WAY OF KNOWING HOW MUCH THE BILL WILL BE AFTER. With the caveat being that you will owe Dr Harvey, and HRRG will be there to harass you, threaten you and be rude ll while doing it.

Does that sound very ethical? Doesn't to me.

er bill

I have an ER bill that ended in HRRG collections when the creditor, Chase Dennis Emergency Medical Group, did not respond to my health insurance representative's legal letters via fax. The date of the ER service was 12/08/17. At the moment, my health insurance representative at Exclusive Care, has sent 3 legal letters via fax to HRRG. HRRG is not responding to my health insurance company's letters. The number of my health insurance representative is [protected] and would like to be contacted by HRRG to come to a resolution on this issue.

-Kaylee Sheppeard

er bill

false billing

I keep getting harassing phone calls from HRRG saying I owe $35 for a visit made to an urgent care clinic. I pay a co-pay and I have never received a bill. I'm being told this was the physician's fee and the co-pay was for the clinic. I'd be happy to pay if someone would send me the actual invoice with a physician's name. No one can/will do that. They can't even tell me the name of the Phycician who is billing me.
. I called the clinic and they said they had no idea who would be billing me for services I received.
I think this is a scam.

received call

I received a call from HRRG but I missed it. I called the number back (not knowing who it was) and a lady answered and said she was with HRRG. I explained that I just missed a call. She asked for my number and couldn't find anyone in the system by that number. I asked what the company does. She would not tell me. She asked for my name. I told her I'm not giving her my name! I just want to find out who this company is... she still wouldn't tell me what they do. I asked her several times who HRRG was and what they do. She literally didn't say anything two of the times. I thought she hung up. I asked if she was still there. She said yes. I asked again who they are and what they do. She then hung up on me. Seems pretty shady if you ask me. I've looked it up and see that it's a medical collections agency. I do not have any outstanding medical bills.

harassment is all they know...

I received a bill from HRRG for a bill of $34 from a Doctor.
I never received the initial bill and until today I have no idea who it is ...
They called me all the time and the first thing they ask me is for my information instead of telling me who they are or what they want. I did not know until I called them and they said that I refuse to give them my info... HELLO!!! I Am not giving my private information to anybody unless I trust who they are.
I asked them to send me the initial bill and they keep saying they have sent it already. So funny that I never receive the bill but I keep getting their calls AND their letters.
The person I spoke was trying to intimidate me about everything that I said was recorded... so what?
Rude, unprofessional and scam is what it seems to me.
$34.dollars is not a big deal but how come I never get the "invoice" I bet they do that with innocent people that pay without questioning anything...


Received a notice from HRRG that I owed $1, 401.00 on a bill dated 05/07/18. I asked them to validate thi...

fake bill and harassment

I had HRRG calling me for weeks. Daily. I called Kaiser and did not owe any bill that had not yet been paid...

amount owed on an outstanding bill that has been paid

Feb. 15, 2015 I went to Memorial Heights Acute Care. Paid $400.00 up front to be seen. Was treated with 1cc epinephrine with lidocaine for an infected spider bite to my ring finger. Received a bill for $1800.00 billing me for a "nerve block."
I submitted bill to Global Client Solutions Debt Consolidation Company. The settled the bill at $928.11 with a 50% discount in July 2015.
I am still be called and letters sent requesting an amount now for $821.00 and with a different account number.
I called Memorial Heights Center and they have no record of me. I have only been to one MH Acute Care Centers, and I have not lived in Houston in over 2 years.
I don't know where to go, or what to do about this bill.

amount owed on an outstanding bill that has been paid
amount owed on an outstanding bill that has been paid
amount owed on an outstanding bill that has been paid
amount owed on an outstanding bill that has been paid

fake bills-already paid for-scam

I have been harassed by this company for weeks, they claim I have outstanding bills from a hospital visit...