Rivoli Group  - returns policy

Good afternoon.
To be frank, I'm absolutely disgusted with the service, language and your staff's will to assist me with a watch exchange request today in Rivoli City Centre Mall Branch, Bahrain.
My wife purchased a watch for me on 17th Oct. It's a very nice piece but not exactly what I wanted. I was to come to store, within the given timeframe of 15 days.
However due to work commitments (supporting military operations in Iraq), I was unable to come to your store and select a replacement in time.
The watch has not been out the box, it's still in perfect condition and I only wished to exchange for one of similar or higher value.
Varun, your shop attendant refused to acknowledge my request, also refusing to call a superior/ manager to help. He would rather lose a valued customer?
My wife and I have bought many watches from Rivoli, across the Middle-East and we are shocked that your Policy is so strict that a manager could not help us in this case.
I wish to file a complaint and request formally a relaxation in the 15 day return policy.
Getting to store in 15 days is not always possible, I'm sure you'll agree.
Look forward to your response.
Rgds Kevin
Kevin.[protected]@mammoet.com

View 0 more photos