To be frank, I'm absolutely disgusted with the service, language and your staff's will to assist me with a watch exchange request today in Rivoli City Centre Mall Branch, Bahrain.
My wife purchased a watch for me on 17th Oct. It's a very nice piece but not exactly what I wanted. I was to come to store, within the given timeframe of 15 days.
However due to work commitments (supporting military operations in Iraq), I was unable to come to your store and select a replacement in time.
The watch has not been out the box, it's still in perfect condition and I only wished to exchange for one of similar or higher value.
Varun, your shop attendant refused to acknowledge my request, also refusing to call a superior/ manager to help. He would rather lose a valued customer?
My wife and I have bought many watches from Rivoli, across the Middle-East and we are shocked that your Policy is so strict that a manager could not help us in this case.
I wish to file a complaint and request formally a relaxation in the 15 day return policy.
Getting to store in 15 days is not always possible, I'm sure you'll agree.
Look forward to your response.
The complaint has been investigated and resolved to the customer's satisfaction.