Rivoli Group’s earns a 1.2-star rating from 2 reviews and 61 complaints, showing that the majority of luxury goods shoppers are dissatisfied with their purchases.
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newly purchased broken wallet montblanc
We purchased MontBlanc 4 810 WESTSIDE wallet from Rivoli shop at One & Only Royal Mirage on 4th August 2011 as a very special gift for my senior manager and carefully keep it in the box.
We opened it on 18th August 2011 at my superior manager's birthday, however, we found that Wallet is broken, at the credit card slot area which it is very unusual for never-used product especially with high-end brand like MontBlanc.
It was very embarrassing to me as giving a broken wallet to my superior like this!
Therefore, I went to the same shop this afternoon to return and expected to get the new replacement instantly but it did not happen.
I’ve realized and understand after-sales policy, however, if I’d spent more than 1000 AED for a wallet, I should expect much better quality of newly-purchased product and much much better services than what shop could offer.
This is truly disappointed and I would like to expect from Rivoli to provide me with a better solution than apologize and keep me waiting an answer from your service centre.
problem has been solved quickly and professionally...this is the great brand with service recovery!
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Rivoli Group complaint handling
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Rivoli Group Contacts
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Rivoli Group phone numbers+971 43 765 000+971 43 765 000Click up if you have successfully reached Rivoli Group by calling +971 43 765 000 phone number 11 11 users reported that they have successfully reached Rivoli Group by calling +971 43 765 000 phone number Click down if you have unsuccessfully reached Rivoli Group by calling +971 43 765 000 phone number 11 11 users reported that they have UNsuccessfully reached Rivoli Group by calling +971 43 765 000 phone numberHead Office+973 39 604 736+973 39 604 736Click up if you have successfully reached Rivoli Group by calling +973 39 604 736 phone number 3 3 users reported that they have successfully reached Rivoli Group by calling +973 39 604 736 phone number Click down if you have unsuccessfully reached Rivoli Group by calling +973 39 604 736 phone number 0 0 users reported that they have UNsuccessfully reached Rivoli Group by calling +973 39 604 736 phone number100%Confidence scoreBahrain+968 24 652 710+968 24 652 710Click up if you have successfully reached Rivoli Group by calling +968 24 652 710 phone number 3 3 users reported that they have successfully reached Rivoli Group by calling +968 24 652 710 phone number Click down if you have unsuccessfully reached Rivoli Group by calling +968 24 652 710 phone number 0 0 users reported that they have UNsuccessfully reached Rivoli Group by calling +968 24 652 710 phone number100%Confidence scoreOman+974 40 054 400+974 40 054 400Click up if you have successfully reached Rivoli Group by calling +974 40 054 400 phone number 2 2 users reported that they have successfully reached Rivoli Group by calling +974 40 054 400 phone number Click down if you have unsuccessfully reached Rivoli Group by calling +974 40 054 400 phone number 0 0 users reported that they have UNsuccessfully reached Rivoli Group by calling +974 40 054 400 phone number100%Confidence scoreQatar
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Rivoli Group emailscustomercare@rivoligroup.com100%Confidence score: 100%Supporteyezone.oasis@rivoligroup.com99%Confidence score: 99%rivoli.patlantis@rivoligroup.com98%Confidence score: 98%riv.outletvillage@rivoligroup.com94%Confidence score: 94%ez.om.avenuesmall@rivoligroup.com93%Confidence score: 93%rivoli.mcc@rivoligroup.com93%Confidence score: 93%rado.moe@rivoligroup.com89%Confidence score: 89%
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Rivoli Group addressThe H Dubai, Office Tower, Level 21, Sheikh Zayed Road P.O. Box 121, Dubai, United Arab Emirates
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Rivoli Group social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Rivoli Group contacts
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i have cancelled this order but it shows delivered on web site and i need my refund.
no response from [protected] team it says not available.
My order no OM20220924180221735 for a purchase of a Lacoste watch voa courier lroduct no 2011080 is still did not received to me , i have already done advanced payment by my card, kindly look into this matter.thanks
I bought watch online, and Rivoli online make people fool. Don't ever believe
50% discount, I order online Sept 7, 2022 and I received Sept 12, 2022. I checked the same product the next day, the price of they said promo was higher than the original price. I will never buy again.
new rose gold Anne Clein watch color change from first month very Bad make allergy in my hand after color change didn't use it for long time and give it for repair and customer service no answer
I am highly disappointed with the way your staff behaved in Abu Dhabi mall Hour Choice. Gretchen was extremely rude.
https://rivolishop.com/product/Watches/Unisex-Watches/Unisexs-Classic/10030799
When purchasing this - it mentioned that it ships in 1-2 business days. However it is the 4th working day today and yet I have not received a single intimation about my order