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1.0 8 Reviews

Monoprice Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with Monoprice at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Monoprice reviews & complaints 8

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Newest Monoprice reviews & complaints

ComplaintsBoard
L
4:17 am EST

Monoprice waited for 7 weeks

Judging by other people's reviews this company is very unreliable and I can say the same.
I wish I had read all of them before dealing with Monoprice. At least I wouldn't have spent my money for nothing.
I ordered headphones and waited for them for 7 weeks. Guys, it's absolutely inappropriate. Unfortunately, I didn't find out where their warehouse was based, maybe it would explain a lot because they claim they are in Rancho Cucamonga, California. I live in LA (it's not that far away, at least if you go by feet it won't take you 7 weeks to get there)...
Appalling

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D
3:27 am EDT

Monoprice refused to refund

I ordered an item from them. They said it was out of stock, but my money was charged right after purchasing. I tried to contact their customer service, they only made me wait and gave no proper answers. I was also on hold for about thirty minutes just to hear that they can't see any problem. I said oh well and finished this useless conversation. And then I received a message saying that my order was canceled. How can I finally refund my money?

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ComplaintsBoard
S
4:26 am EDT

Monoprice My order

I bought two USB cables from www.monoprice.com online store and when I received the package there was only one cable. I made a picture and contacted Monoprice support right away. They promised to find out what happened and later when they contacted me they said that was a terrible mistake and promised to fix everything. They said that I'll get my USB cable within a couple of weeks, but they were not able to tell when exactly and that was strange.
In the end I got nothing. Every time I contacted them they said I need to be more patient and that's all they did. I'm only glad that USB was not expensive. I would not recommend this website to anyone and I will not buy from them again.

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Is Monoprice legit?

Our verdict: Complaints Board's thorough examination reveals Monoprice as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Monoprice stands out for its commitment to quality and security. Clients considering Monoprice should delve into its customer service record to gauge compatibility with their expectations.

Monoprice earns 91% level of Trustworthiness

Perfect Trust Endorsement: Monoprice achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Monoprice. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Monoprice has claimed the domain name for monoprice.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Monoprice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Monoprice and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Monoprice has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Monoprice protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Monoprice. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
2:18 am EDT

Monoprice No help

Ordered a gaming console for my son as a birthday present. When it finally arrived there were no visible damages, but later my son said that console did not work properly. Sometimes it shut down by itself, some games did not work. I contacted Monoprice and asked for a replacement or a refund and they seemed very nice. They promised to resolve my issue as soon as possible. I wasted a lot of time talking to them, waiting on phone, explaining the same thing a million times and in the end got noting but "there is nothing we can do". I would not recommend Monoprice to anyone!

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J
1:44 am EDT

Monoprice Bad service

Ordered some cables from www.monoprice.com and when I received my order one cable was missing. I contacted Monoprice customer care and asked about the missing cable and they said they'll contact me back as soon as possible. Later when they contacted me they said that my cable was out of stock and assured me I'll get a refund. I never received my money back and they keep telling me that I need to be more patient. I'm very disappointed with Monoprice.

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B
12:08 pm EDT

Monoprice They charged me and haven't sent the order

The company www.monoprice.com has misled me. I ordered two cables from them, but the seller charged me within couple of minutes. After that I heard only fake promises and blah-blah. I still haven’t received any confirmation info and all my attempts to get anything from the seller were also unsuccessful. No cables, no money back and no idea how to solve this situation. Better don’t buy from them.

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T
8:33 am EDT

Monoprice They have problems with delivery and refund

I ordered 2 phones from the website www.monoprice.com, but these ### didn’t deliver my order within 6 weeks. I went to the website and cancelled my order, but the seller didn’t reply to my emails and didn’t provide any confirmation. Also they didn’t provide money back. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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D
4:37 am EST

Monoprice They provided fault info and it was only waste of money

I ordered optical wire from the company www.monoprice.com. I paid extra money for the next day delivery, but these jerks only charged me and provided fault info about delivery. After that I of course didn’t get the order and was really disappointed. I tried to reach them, but these ### ignored all my emails. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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B
B
Bernie Mabalot
Saipan, US
May 10, 2010 2:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Missing items, completely ignores emails and correspondents.

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