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Ritz Crackers
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1.0 384 Reviews

Ritz Crackers Complaints Summary

0 Resolved
382 Unresolved
Our verdict: Engaging with Ritz Crackers at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ritz Crackers reviews & complaints 384

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J
10:19 pm EDT

Ritz Crackers Ritz crisp & thins - original with creamy onion and sea salt

These crackers are burnt with a horrible taste. I'm not sure why they were packaged burnt; it seems to be a production error. I cannot consume these crackers, and they might pose some health risks. You can see from the picture the burnt edges of the crackers; I think they need to be recalled. I had bought them before and never tasted them this way. The expiration is 23Aug2022. The code of this product is XEZ11S4 09:47. I purchased it at the Walmart in Everett, WA. today.

Desired outcome: I want a replacement; these products were recalled and then pulled off the shelf.

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2:35 pm EDT
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Ritz Crackers Ritz sour cream and onion toasted chips

I recently purchased Ritz toasted chips (sour cream and onion) from Giant. There is no sour cream and onion on them. The bottom of the bag says 20 Dec 2022 XEZ32S1 04:02. They are just plain. Thank you.

Desired outcome: Coupon for toasted chips

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G
1:47 pm EDT
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Ritz Crackers Complaint

Hi. We purchase ritz crackers all the time. This lst box of 4 sleeves was problematic. They seem to be thinner and therefore much more fragile than usual. At least half of each sleeve were broken. The others would disintegrate when trying to peanut butter them. This has never happened before. The crackers seemed to be a little different shape as well.

Gene Gilbert

[protected]

[protected]@aol.com

Desired outcome: New box of crackers unbroken and usable

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not sarcastic
spring meadows, US
Jul 10, 2022 10:43 am EDT
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I have been buying Ritz crackers for many years. Why now, besides using less ingredients to save money and increase profits, have you deprived loyal customers the right to eat a cracker that USED to be loved ? Each sleeve contains at least 1/3 of the crackers that are crumbled. I know you don't care about the consumer, just the profits.

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S
12:30 pm EDT

Ritz Crackers Ritz crisp & thins cheddar

I purchased Crisp & Thins and they are all crumbs. I understand they are a thin cracker, however I paid over $4.00 for a bag of crumbs. I would suggest you change your packaging because they can’t withstand the thin bag that they are in. I won’t be purchasing these again. I needed a spoon to eat them so I just discarded them.

They were purchased on Tuesday, May 3, 2022 at Giant in Doylestown, PA

The SKU is [protected]

[protected]

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P
4:07 pm EDT

Ritz Crackers Ritz bites

Package contains large clumps of the cheese and very fue crackers. Numbers on box..[protected] perch at Wal-Mart 5 -2-2022

Desired outcome: I'd like to be refunded with another package. Our more for my trouble .

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L
7:07 pm EDT
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Ritz Crackers Ritz Cheese Bites

I purchased the Ritz Cheese Bitz 4/28/2022. Inside the box there were multiple crackers that contained what looked like black mold. My daughter and I had been eating out of this box and unsure how many of these moldy pieces we ate.

Desired outcome: Refund and possible coverage of medical expenses if my daughter becomes sick from this.

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B
11:39 am EDT
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Ritz Crackers Ritz crackers 13.7oz box

I bought my crackers at Kroger's in Bardstown ,Ky on April 22,2022 opened my box of crackers and one pack was opened and broken I had to throw them away please help with this matter all I ask is to replace them for me thanks

Desired outcome: Replace my box of crackers please thank you

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T
3:08 pm EDT

Ritz Crackers Crisp& thins salt and vinegar

All of the cops in our bag are burnt. We love this product but have been disappointed in the last couple of bags. Also the flavor is barely there. Serial Number: 27Sept2022XEZ31S1 03:35

Desired outcome: Refund/ Coupon

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6:30 pm EDT
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Ritz Crackers Ritz family size crackers

Last week I purchased a box of Fresh Stacks original crackers. It was supposed to contain 12 fresh stacks.. for some reason there were only 11 stacks in in the box. I have never complained about anything before but thought you should know.

the numbers on the bar code are:[protected]

expiration date is September 7 2022.

thank you, B.H.

I bought these crackers in the Acme in Havertown Pennsylvania, 19083

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B
8:06 pm EDT
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Ritz Crackers Ritz peanut butter crackers

Six pack of crackers have only 9 crackers. There are six cracker sandwich’s that only had one cracker and no peanut butter. The Cracker sandwich’s were incomplete. The crackers came as a package of eight, with six sandwiches in each pack. There were two incomplete packs in the package of eight.

Bar code: [protected]

Use by date: 14 Sep 22

Code: BL26A

Desired outcome: I would like a refund of $3.00.

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L
7:25 pm EDT
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Ritz Crackers Not being able to find

I can not find hint of salt ritz crackers any where. I do not eat salt or should I say very little, because of high blood pressure and now I can't find them any where. I shop at winn dixie and publix and walmart and none of these stores in town have any. I was told it was because of a strike you had, so I hope you have resolved that now I shop every thursday and today no one had any at all.

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S
3:22 pm EDT

Ritz Crackers Ritz crackers in the wrong box

I recently purchased Ritz Crackers as I usually do, 2 boxes of regular Ritz crackers in the 11.8 oz. box of 8 fresh stacks. Much to my surprise one of the boxes, while the exact same on the outside, contained unsalted crackers. Wow! That was a wake-up call. My taste buds knew the difference immediately.

The markings on this box were: 14JUN2022MS1011 with the numbers 09 02 under that, aligned with the 1011.

This isn't a complaint so much, as a notification that somehow unsalted crackers got into a box for salted crackers or vice versa...wrong product or wrong box.

Just wanted you to be able to keep a perfect product just that...Perfect!

Sincerely,

Sheri Wright

2440 Ida Street

Omaha, Nebraska 68112

Desired outcome: Please check your assembly line to correct this mistake. If I got one of these unusual boxes, others probably did too. I will retain the box until the end of June 2022 should you want more information or proof.

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wrench head
, US
May 27, 2022 4:49 pm EDT

had the same problem, love snacking on ritz untill you open pkg and yuk tasted like sh--. the box says the original 1lb1.8oz, but no salt fed them to the pets they ate them. pkg says 23nov2022msioi2 at 12.06

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B
8:05 pm EDT

Ritz Crackers Ritz crisp & thins cheddar flavor. 7.1 oz.

I bought some Ritz crisp & thins cheddar chips on Saturday March 26th, 2022. At Safeway in Washougal, WA. I opened them today and they have no flavor on the at all. I bought 2 bags. They are 2/7.00$. I would like them replaced. Please they are my favorites chips.

Desired outcome: Please refund me.

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R
2:10 pm EDT
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Ritz Crackers Product contamination

I purchased a box of plain Ritz crackers. the 1st 2 sleeves were fine. The next sleeve I opened appeared to have peanut butter residue on them. I opened up another sleeve and it was the same way, actually with heavier residue. I'm glad I'm the one that got this sleeve 1st as my husband is severely allergic to peanuts.

This box was purchased around Christmas/New Years 2021/22

Desired outcome: I would like a replacement and for it to be brought to attention to be sure all product is cleaned before swapping product line. This could have had serious consequences.

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M
12:47 pm EDT

Ritz Crackers Cracker sandwiches

March 22, 2022 11:43a.m. Just returned from the grocery store to find that my purchase of Ritz Cracker peanut butter sandwiches (8 pack) only contained 7 individual packages of crackers. I did not notice this when I picked them up as I buy them every week for lunch boxes.

The data on the packaging includes the following: "29Aug22, BL16C, 06:32 and UPC code [protected].

Desired outcome: I would like a credit for the missing package of crackers (or a coupon to replace the missing one).

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T
4:49 pm EDT

Ritz Crackers Ritz original and hint of salt crackers

These days, Ritz crackers are a complete waste of money. Open the box, try to open the packs, and they immediately crumble before your eyes. Forget spreading them with peanut butter, etc. You can't even touch them, they fall apart. You are left with a table full of crumbs. There of hundreds of posts from buyers on the internet complaining of this same problem. I sure with they still made HiHo crackers so I would have an alternative.

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M
6:59 pm EDT
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Ritz Crackers Toasted Chips

Hello

I just bought your Toasted Chips.

They are all broken up very small pieces you can't even dip them.

I'm very disappointed they are a lot of money and no use to me.

Margie Allen

[protected]

Desired outcome: To provide a bag thats good

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D
6:54 pm EST

Ritz Crackers Toasted chips "veggie"

The Veggie flavor is different I am a Ritz fan all of your crackers are superb. I have eaten all of the flavors. About 3 weeks ago I tried to get the veggie ones Walmart didn't have any. Kroger didn't have any. On Tuesday the 03/07/2022 the only had 3 bags. I bought 2 bags, they were terrible. Had no flavor the bags that I used to eat had veggie flavor. I haven't opened the second bag. If it's the same I just wasted 7 dollars. I will continue eating your products. I was really disappointed with them.

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4:47 pm EST
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Ritz Crackers Peanut butter substance/glue

I purchased Ritz crackers (plain) and 3 of the 4 packs have a peanut butter substance on them. the number on the top of the lid is 05jul2022ms2082 and 20:04. the bar code is [protected] and [protected] I purchased this item at County Market in Grove City PA some time in January. I did not open the package right away because I still had a pack all ready open. I thought this to be very important because it could also be glue used to seal the package.

Desired outcome: If you could just replace my box of crackers i would be thankful. I'm just worried any one getting sick from this if there are more boxes out their.

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L
7:15 pm EST

Ritz Crackers Ritz crackers

2 packages where not sealed. Crushed crackers on bottom of box.

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Ritz Crackers In-depth Review

Product Quality:

Taste and flavor: Ritz Crackers are known for their delicious taste and flavorful experience. Whether enjoyed on their own or paired with your favorite toppings, these crackers offer a satisfying and enjoyable snack.

Texture and crunchiness: The texture of Ritz Crackers is perfectly crisp and crunchy, providing a delightful bite with every munch. They maintain their crunchiness even when topped with spreads or used in recipes.

Freshness and shelf life: Ritz Crackers are packaged to ensure maximum freshness and a long shelf life. You can trust that each cracker will be fresh and crispy, even if you don't finish the entire box right away.

Variety and Range:

Assortment of flavors: Ritz Crackers offer a wide range of flavors to suit every taste preference. From classic Original to savory flavors like Garlic Butter and Everything, there's something for everyone.

Different packaging options: Ritz Crackers come in various packaging options, including individual snack packs and family-sized boxes. This allows you to choose the perfect size for your needs, whether you're snacking on the go or stocking up at home.

Special editions or limited-time offerings: Ritz Crackers occasionally release special editions or limited-time offerings, providing exciting and unique flavors for their loyal customers to enjoy. Keep an eye out for these limited editions to try something new.

Packaging and Presentation:

Attractive design and branding: Ritz Crackers have a visually appealing packaging design that showcases the brand's iconic logo and colors. The packaging is eye-catching and easily recognizable on store shelves.

Ease of opening and resealing: The packaging of Ritz Crackers is designed for convenience. It is easy to open and reseal, ensuring that your crackers stay fresh and crispy between snacking sessions.

Portability and convenience: Ritz Crackers are packaged in a way that makes them highly portable and convenient. The individual snack packs are perfect for on-the-go snacking, while the larger boxes are great for sharing or storing at home.

Nutritional Value:

Ingredients and allergen information: Ritz Crackers provide detailed ingredient lists and allergen information on their packaging. This allows consumers to make informed choices based on their dietary needs and restrictions.

Calorie and fat content: Ritz Crackers are a relatively low-calorie snack option, making them a guilt-free choice for those watching their calorie intake. They also have a low fat content, making them a healthier alternative to many other snack options.

Presence of artificial additives or preservatives: Ritz Crackers are made with quality ingredients and do not contain artificial additives or preservatives. This ensures a more natural and wholesome snacking experience.

Price and Value for Money:

Cost compared to competitors: Ritz Crackers offer competitive pricing compared to other similar snack options in the market. They provide excellent value for money considering the quality and taste they deliver.

Size and quantity for the price: Ritz Crackers come in various sizes and quantities, allowing you to choose the option that best fits your budget and snacking needs. Whether you prefer a small pack for individual snacking or a larger box for sharing, there's a size for everyone.

Availability of discounts or promotions: Ritz Crackers occasionally offer discounts or promotions, providing opportunities for customers to save money on their favorite snacks. Keep an eye out for these deals to get the best value for your money.

Customer Service:

Responsiveness to inquiries or complaints: Ritz Crackers has a responsive customer service team that is dedicated to addressing any inquiries or complaints promptly and efficiently. They strive to ensure customer satisfaction and resolve any issues that may arise.

Availability of online support or FAQs: Ritz Crackers provides online support and a comprehensive FAQ section on their website. This allows customers to find answers to common questions and seek assistance whenever needed.

Return or refund policies: Ritz Crackers has a fair return and refund policy in place. If you are not satisfied with your purchase, they will work with you to find a suitable solution and ensure your satisfaction.

Accessibility and Availability:

Availability in different stores or regions: Ritz Crackers are widely available in various stores and regions, making it easy for customers to find and purchase their favorite snacks.

Online purchasing options and delivery services: Ritz Crackers can be conveniently purchased online through their official website or other online retailers. They offer reliable delivery services, ensuring that you can enjoy your favorite crackers without leaving the comfort of your home.

International availability: Ritz Crackers are available in many countries around the world, allowing customers from different regions to enjoy their delicious snacks. Check the availability in your country to indulge in the Ritz experience.

Social Responsibility:

Sustainable sourcing practices: Ritz Crackers is committed to sustainable sourcing practices, ensuring that their ingredients are responsibly and ethically obtained. They prioritize environmental conservation and work towards minimizing their ecological footprint.

Ethical manufacturing processes: Ritz Crackers follows ethical manufacturing processes, ensuring fair treatment of workers and adherence to labor standards. They prioritize the well-being of their employees and maintain a safe working environment.

Community involvement or charitable initiatives: Ritz Crackers actively participates in community involvement and charitable initiatives. They support various causes and organizations, making a positive impact on the communities they serve.

Brand Reputation:

Overall perception of the brand: Ritz Crackers has a strong and positive brand reputation. They are known for their high-quality snacks and have gained the trust and loyalty of consumers over the years.

Trustworthiness and reliability: Ritz Crackers is a trustworthy and reliable brand. They consistently deliver on their promise of providing delicious and satisfying snacks, ensuring customer satisfaction with every bite.

Consumer loyalty and satisfaction: Ritz Crackers has a loyal customer base who are highly satisfied with their products. The brand's commitment to quality and taste has earned them a dedicated following of snack enthusiasts.

User Experience:

Website functionality and ease of navigation: The Ritz Crackers website is user-friendly and easy to navigate. It provides a seamless browsing experience, allowing customers to find product information and make purchases with ease.

Availability of product information: The Ritz Crackers website provides comprehensive product information, including details about flavors, ingredients, and nutritional value. This allows customers to make informed choices based on their preferences and dietary needs.

User-friendly ordering process: The ordering process on the Ritz Crackers website is straightforward and user-friendly. Customers can easily add their desired products to the cart, select quantities, and proceed to checkout without any hassle.

Packaging Waste:

Environmental impact of packaging materials: Ritz Crackers is committed to reducing their environmental impact. They strive to use packaging materials that are eco-friendly and recyclable, minimizing waste and promoting sustainability.

Efforts towards reducing waste or using eco-friendly materials: Ritz Crackers actively seeks ways to reduce packaging waste and explore eco-friendly alternatives. They continuously evaluate their packaging practices to ensure they are aligned with environmental sustainability goals.

Recycling instructions or initiatives: Ritz Crackers provides clear recycling instructions on their packaging, encouraging customers to properly dispose of the materials. They also support recycling initiatives and promote responsible waste management.

Overall Recommendation:

Summary of the strengths and weaknesses: Ritz Crackers excel in providing high-quality, flavorful snacks with a wide range of flavors and packaging options. They prioritize customer satisfaction, offer competitive pricing, and demonstrate social responsibility. However, there is room for further improvement in reducing packaging waste.

Personal recommendation based on the evaluation: Based on the evaluation, Ritz Crackers are highly recommended for their delicious taste, quality ingredients, and convenient packaging. They are a reliable choice for snacking, whether you're enjoying them on their own or incorporating them into your favorite recipes.

Comparison to similar products or brands: When compared to similar products or brands, Ritz Crackers stand out for their consistent quality, wide flavor range, and competitive pricing. They have established a strong reputation and continue to be a preferred choice among snack enthusiasts.

How to file a complaint about Ritz Crackers?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

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Contact Ritz Crackers customer service

Phone number

+1 (855) 535-5648

Website

www.ritzcrackers.com

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