Rite Aid review: customer service

Received an automated call about a prescription called in by a doctor not being in stock. In trying to call Rite Aide location on Germantown Ave, Philadelphia, PA 19144 to speak with pharmacist, I was in an automated message loop after countless attempts to speak with a person. Called the main customer service number. After being on hold for over 20 minutes, a rep picked up and transferred to the Germantown store into the same endless loop. Never spoke with a person at the pharmacy. Gave up after an hour of trying to contact the store. Prescription being canceled and called into CVS. Lost a customer for life!