Ring review: Ring video doorbell

I returned a defective ring doorbell and was supposed to receive a replacement upon return. More than 3 weeks ago I sent the defective doorbell that never even setup because it was defective..
I have waited on the phone 3 times over the last few weeks this time currently 51 minutes and still holding.
This company has gone straight from good to bad, the worst in organization and process. They are the worst.