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Ricki's Customer Service Phone, Email, Contacts

Ricki's
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www.rickis.com
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1.0 3 Reviews

Ricki's Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with Ricki's at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ricki's reviews & complaints 3

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ComplaintsBoard
C
8:55 pm EDT

Ricki's damaged product and managers attitude

On Sunday October 15, 2017, I went to Bayshore shopping centre and ended up in Rickis, which is a store I really like. I bought two pairs of tights. One that is solid black and the other that had a design for a promotional sale of two for $20. On Monday I wanted to wear the solid black tight and upon taking it out of the package I noticed a tiny hole and pulled thread. As someone who wears tights all the time, I know once there is a hole it is bound to fray. And so I put it back in the bag and into my purse and chose another pair and decided to return it to Rickis for an exchange. Today (October 19, 2017), I happen be by St. Laurent Shopping Centre. I decided to dash to the store to exchange the tights. I went in and a young male sales representative, who was pleasant, asked if he could be of assistance. I informed him that the tights had a hole and therefore wanted and exchange. He said it should not be a problem and that it can be exchanged.. I therefore picked up the same tights and the same size and waited in the line up to exchange the tights. When my turn reached, briefly explained to the lady at the cash that I wanted to exchange the tights as they had a hole. She immediately explained that they are a final sale. She looked at the back of the receipt to show me where it says that earings and tights and products are a final sale once they are worn or removed from the package. It does not take rocket science to know if tights have been worn or not. In fact mine were still in mint condition only that it was out of the package. I explained that I could not have known unless I removed it from the package. She then took my receipt and wrote across it :"final sale" without even considering if there were other products on the receipt. I found that quite rude. I also do not understand how someone that had not been initially marked as a final sale was now becoming a final sale since I wanted an exchange. I asked if I could speak to someone else. She said in a rather arrogant manner that she was the manager. I asked if I could speak to the head office she provided me with the number for customer service, which is [protected]. She also explained that I can call them and most likely I would be asked to mail the product back to Rick's to be verified. (PLEASE NOTE, that I am quite comfortable mailing the product for you to confirm that it is still in mint condition and with a hole on it. )I asked her what her name is and she said it is Maria. I explained that I would contact customer service to express my situation.
First and foremost, I do not appreciate a final sale being written on the receipt given that it was not the case when I bought it from Bayshore. I believe that her intention was to prevent any opportunity for a possible exchange as a final sale on the receipt indicates that I agreed to it upon purchase. As a long long time shopper of Rickis, I can say this is the first time I have seen this done.
I do not have time to waste for $10. There are many many vendors who sell tights and equivalent prices and can stand behind their products. I would like a refund of my money or a replacement of the tights. I am more than happy to mail to you the tights and the receipt for your examination and decision.

Following this unpleasant experience, chances are that I would not be quick to shop at Rickis in St. Laurent, and any other Rickis for that matter if this is the policy on returns/exchange of defective products.

Thank you,

Lena

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ComplaintsBoard
S
5:17 pm EDT

Ricki's not about product

Transaction. 88696
Store. 665
Casher. 63654
I have COMPLAINED against the Manager in this store. I don't know her name because she doesn't have name tag but other staff has. She misbehave with me she show me Attitude that she is a Manager here and she can do anything I try to call her for help is doesn't lisiten me she heard me but still she stand there doesn't come to me than I call other staff . She is RACIST
It's not first time it's happened with me and my friends twice this is third time

SO I Need you Have to take action
My email is [protected]@ yahoo. CA
Thanks

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Update by Sohna
Jul 13, 2017 5:18 pm EDT

Transaction. 88696
Store. 665
Casher. 63654
I have COMPLAINED against the Manager in this store. I don't know her name because she doesn't have name tag but other staff has. She misbehave with me she show me Attitude that she is a Manager here and she can do anything I try to call her for help is doesn't lisiten me she heard me but still she stand there doesn't come to me than I call other staff . She is RACIST
It's not first time it's happened with me and my friends twice this is third time

SO I Need you Have to take action
My email is Sohna10@ yahoo. CA
Thanks

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ComplaintsBoard
R
12:24 pm EST

Ricki's Not trustworthy

The online shop deals are such a fake. After approving the order, they cancel your order and give a lame explanation of technical problems. Please don't buy anything from Rickis website. not trustworthy. This store has crappy policy which only favors them, and not the customers.

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Faith23
, US
Aug 29, 2021 10:20 am EDT

I had ordered few items from Rickis online. Some don't fit so I returned them by mail to their warehouse. Now the assistant manager Keran Dela says she will not accept my return and she will mail me back my items so I can return in store. She even blocked my email so I could not reply. I complained to their manager. I also complained on their general inquiry page. Why will you ship me back the items I don't want and waste money again on shipping. Their website says that online orders can be returned to the warehouse which I did. Can anyone take action against this company? They are trying to rip people off during the pandemic. Very disappointing.

F
F
Faith23
, US
Aug 29, 2021 10:19 am EDT

I had ordered few items from Rickis online. Some don't fit so I returned them by mail to their warehouse. Now the assistant manager Keran Dela says she will not accept my return and she will mail me back my items so I can return in store. She even blocked my email so I could not reply. I complained to their manager. I also complained on their general inquiry page. Why will you ship me back the items I don't want and waste money again on shipping. Their website says that online orders can be returned to the warehouse which I did. Can anyone take action against this company? They are trying to rip people off during the pandemic. Very disappointing.

Is Ricki's legit?

Our verdict: Complaints Board's thorough examination reveals Ricki's as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Ricki's stands out for its commitment to quality and security. Clients considering Ricki's should delve into its customer service record to gauge compatibility with their expectations.

Ricki's earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ricki's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ricki's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Rickis.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Rickis.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Rickis.com you are considering visiting, which is associated with Ricki's, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Ricki's as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Ricki's have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Ricki's website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Rickis.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Ricki's protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Ricki's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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