RHB Bank Berhad — online banking and debit card services
Firstly its about the dreadful debit card services, I have had 3 failed attempts on a payment of rm 326. Resulted my friend had to pay with her public bank debit card on my behalf, and it cost us less than 5 mins to get it done. Finally after 10 minutes I received the otp code (To authorise the payment) from rhb which sums up how bad their debit card services.
The next day, I planned to transfer the fund back to my friend's account, it took me 10 second to refresh the screen for every option that I have clicked (Tested on 2 computers and 2 internet line) , something must be wrong with their server! Though the real problem came when I was setting up my friend's account as my favorite for ibg transfer. Took me 5 mins just to get the final step and they asking for the answer to the secret question. I made 3 mistakes on the spelling/number of words for my secret answer (Which I thought will only be used to recover the accounts) , so end up my account was blocked! The best part of this is when I called the customer service to unlock my account, they told me they are busy and might have to wait for 1 day to unlock my account. I told her it was urgent and the best answer the operator could give is " sorry sir, I will titled your case as urgent"...
To rhb: for the love of the god, I make a mistake when setting up favorite account and you have to block me for 1 day ???
Conclusion: it's not the first time that I have encounter with verification issue when it comes to payment with rhb, and definitely not the first time that I have been blocked from using my accounts as well. The online-banking system and quality have been downgraded as the bank tried to increase its functionality. The customer service line has not been made toll-free as well.
To all customers, please do not waste your precious time with this bank. I am still waiting for them to spare me with a click to unlock my account, I sincerely hope that no one would have to share my pain. I swear I will lodge a complaint letter to the bank and proceed to closure of my accounts with rhb.
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