RHB Bank Berhad — mortgage loan settlement account / mid valley branch
My Abest Sdn Bhd
A/c : [protected]
Complaint on RHB Mid Valley
Unsatisfactory service / not attending to request for 3 months and passing responsibility among colleagues.
On 23 August 2017 sent email to mohd.[protected]@rhbgroup.com
On 18 September 2017 sent email to [protected]@rhbgroup.com
Attn : Ms Gan - superior to Fadhli
Commented that Fadhli is always on medical leave and she will take over the matter.
On 29 September 2017
Telephone conversation with Mr Yeo - Ms Gan's superior, reason being Ms Gan did not attend to the matter. Mr Yeo promised to settle the matter by 2nd week of October 2017.
Unfortunately on 16 October 2017, which is the 3rd week of October there's no news fr Mr Yeo. I called and left a message for him but I did not receive any reply.
On 17 October 2017, 4:15pm
I called to the branch again and spoke to Mr Yeo, to my surprise, he is not aware of the matter.
WHICH SHOWED NON OF THE PERSONNEL IN RHB MID VALLEY IS DOING THEIR JOB WELL. MR YEO ALSO WELCOME FOR COMPLAINT which I'm doing it right now.
I hope that your management will take this case seriously and resolve it as soon as possible as we are being very patient waiting for reply.
Thank you. You may contact me at +[protected]
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