The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rewardsnow.co.ukdeduction of 19.95 from my account

Today (22/08/09) I received my latest Bank statment. The second to last entry informed me that a card payment of 19.95 had been withdrawn from this account by a Company called - rewardsnow.co.uk.

I have not heard of this company until today and I am absolutley positive I have never ordered anything from them.

How do I get my money returned?

My email address is - ken.[protected]@talktalk.net

Responses

  • Lo
    Lorraine Nazir Jan 06, 2016

    Rewardsnow is a scamming company. Don't know how the banks continue to allow Fraudulent Direct Debits to be set-up via this company. I paid this company continuously for 3 years before I realized it. The payments started of at £19.95 and when I stopped the Direct debit 3 years later, I was paying £29.99 a month. I managed to get 1 years money refunded by my bank (Bank of Scotland) instantly, because the branch Manager checked the company online and advised me it was a scam. I am in the process of trying to get my Bank to refund the whole amount of monies because I am attempting to prove that, No.1, I did NOT sign a direct debit agreement online or on paper.. No.2, I was NOT advised that a direct debit was set-up on my Bank account. The bank is currently dealing with my case and I will keep you in-touch with my progress. If this fails, I will take my evidence to the Banks regulator for final assistance. I don't intend to lose this fight...

    0 Votes
  • Ba
    badoi Oct 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    AKM UK Essentials took £14.95from my bank with no authorisation from me at all. I dont know who this company is and i have never contacted them .
    I am so irate about this, but no idea how to claim the money back
    I have e-mailed the company from their website but dont hold out much hope of getting it back
    I am going to visit my bank wth this complaint to see if they can sort it out.

    0 Votes
  • Cl
    claireg26 Mar 28, 2012

    i signed up to quick credit score for the 10 day free trial cancelled it after 5 days had an email to confirm it was cancelled so thought that was the end of it. checked my statement today to see 19.95 had been taken out from rewards now i had never heard of them or could recall buying anything so decided to look on line to see who they are and have come across this site with all the comments. i will contact them on the number some of you have provided to try and sort this out before any more money goes from my account..

    0 Votes
  • Th
    thift Mar 23, 2012

    unauthorised money has been taken out of my account twice now both for £19.95. I have never heard of this company before and the so called direct debit will be stopped and the money refunded asap

    0 Votes
  • Li
    lilylou Mar 19, 2012
    This comment was posted by
    a verified customer
    Verified customer

    this is obviously a fraudulent company, but you know no one i interested in stopping this i rang credit company trading standards, rewardsnow but to no avail, but i will go to court if i have to. this is totally disgusting

    ann

    0 Votes
  • Do
    donna-h Jan 12, 2012

    i feel silly because i have had in excess of 200 taken by them, they have even taken 19.95 twice a month on some occasions. I am also e-mailing watch dog and have cancelled cards occasions, i never check my statements and when i did i mistook it for something else and ignored it. bank said to fill in forms and they will try to claim it back, if this doesn't happen i willl be visiting their head office in person and will go mental. I am so mad, words can't describe, absolute dic*ks!! - we should maybe all go there lol.
    grrrrrrrrrrrrrrr

    0 Votes
  • Ni
    nichunter244 Jan 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Im 12, i have had 3 amounts of 19.95 taken out of my account. I dont know when or where they got my details from, can anybody help me on how to get my money back. my email is [email protected]

    0 Votes
  • Jo
    joanne picker Nov 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I've also found out that i have had £19.95 withdrawn from my bank.which made me miss a payment for my car insurance so that means i also go charge for a missed payment by my bank and a £20 charge from my insurance company so for no reason i have had to pay out a fair bit of money by no fault of my own

    0 Votes
  • Li
    lioness82 Oct 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have never heard of Rewardsnow but my latest bank statement shows they have taken 2 payments of 19.95 from it when I rang them the man just shouted me down when I tried to talk. He arked me to listen wwhich I did but he wouldn't let me talk. I am a pensioner and have no money to spare anhjd sometimes can't buy food but they took this from me.Now they say they will give me 1 19.95 back as a gesture of goodwill. Goodwill would be to reimburse me the lot.

    0 Votes
  • St
    stefjmbox Oct 05, 2011

    Any employee of this company should be ashamed of themselves, had the same thing happened to me 4x £19.95 payments taken from my account! Not happy!!! They can go take a long swim in the Thames for all that I care

    0 Votes
  • Ma
    MADkdi Sep 21, 2011

    Same happend to me, from quickcreditscore.com. Left them and the email sent contained my membership details for REWARDSNOW.CO.UK. Cancel my membership with them today only lost £19.95 to them and the same to quickcreditscore.com. I hope this helps.

    0 Votes
  • Co
    collette2011 Aug 31, 2011

    Hi i have noticed thae same and rang them they cancelled the member ship but refused to refund even though this was misssold!!! iver given the 2 days to contact me or im contacting the finiacial ombudsman which is free for consumers but costs the company a minimum of £400 either way rewards wont like it . i suggest you all do the same im sure they have heard of this complaint before!!!

    0 Votes
  • Sp
    spiceman Jul 20, 2011

    RewardsNow and CreditScore Matters.. biggggg scam.<< DO NOT ENTER>> and please pass on to others.
    I too have just check my account this morning, only to see that £19.95 has been taken twice and when I rang my bank to check they informed that although it appears that its two different companies, it is in fact one in the same.

    I have just finishing sending Rewards now an email demanding that they send me a full refund and remove me from their subscription List immediately.


    Spiceman

    0 Votes
  • Pu
    puujee Jul 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i dint apply nothing but this company deducted 2 times
    19.95 (total39.90_from )my banc account.How can i return my money?

    0 Votes
  • Jo
    jodie111 Jul 02, 2011

    the dirty scamming *****stards whatch this space the same happened to me and ive a baby to feed

    0 Votes
  • TwinkleTwinkle Jun 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I think these are linked to callcredit (i think) and they give you something like 10 days online access so you wouldnt have recieved a report via post would have been all online. Rewardsnow piggyback on callcredit offering you money off deals for a montly fee. You need to contact them to cancel and also inform your bank and trading standards that you have no knowledge of communicating with this firm.

    0 Votes
  • De
    des mccracken Jun 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    regular deductions of 14.95 for a credit report that i never recieved!!!

    0 Votes
  • De
    Debmunch Apr 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    same has happened to me from 'creditscorematters.co.uk'. I cancelled subscription for a 'free trial' credit check (Callcredit) and subsequently had £19.95 taken from my account by 'rewardsnow.co.uk' who I had never heard of but have since found out these companies are linked, along with Quickcreditscore.co.uk and Highcreditscore.co.uk under a company name called Adaptive Affinity Ltd. I have read on forums this complaint goes back to at least 2009 and it is still going on!! My bank advised to ring rewardsnow.co.uk to cancel subscription (even though I didn't subscribe!) and to get a refund. If I am unsuccessful then the bank, who is aware of this company and it's scam!, will put a dispute in. I shall also go to the Office of Fair Trading, Trading Standards, Watchdog etc and anyone who may stop this from happening again and again!!

    0 Votes
  • Br
    bridgetlondon Apr 28, 2011

    i have also today recieved my statment to find i am payi8ng "REWARDSNOW.CO.UK"and also "QUICKCREDITSCORE.CO.UK"38pound between them wich apparantly will be taken out o9f my account monthly wether i chose to use them or not!!!I WAS BROUGHT UP TO BELIVE THIS TO BE THEFT, BUT UNLIKE BEING ROBBED IN THE STREET THIS IS AN INSIDIUS WAY OF CROOKS ROBBING US WITHOUT THE SHOCK THAT FOLLOWS A STREET ROBBERY AS YOU HAVE NO-WAY OF INVOLVING THE POLICE OR ANY COMEBACK THIS IS COWARD ROBERY WHERE THEY RELIEY ON MOST PEOPLE NOT HAVING THE TIME TO GO OVER THEIR STATMENTS SALE BY SALE AND ITS TIME OUR "INTERNET SECURITY"WICH WE PAY FOR DOES THE JOB WE INVEST IN IT FOR.AS FOR THE POLICE "NOT THIER JOB"SO ITS TIME WE AS A NATION FED UP WITH BEING ROBBED(MAKE NO MISTAKE THIS IS ROBERY)LEARNT HOW TO GIVE THESE LOWLIFESW A TASTE OF THERE OWN MEDICINE, ALL SERIOUSE SUGESTIONS WELCOME!

    0 Votes
  • Ne
    Neil_837793682 Apr 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Absolutely furious. Total theft, these companies are a disgrace. £19.99 by both companies on three occassions. Only just realised.

    0 Votes
  • Ad
    adaptiveaffinity Apr 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hello,

    I am a representative from Adaptive Affinity Ltd (which operates the Rewards Now programme). Firstly I would like to apologise for your experiences to date.

    To become a member to any of our programmes you have to physically input your personal details on our sign up pages- there is no other way that you can become a member otherwise. Adaptive doesn’t receive personal information from anyone else.

    Once you have signed up to our programme we always make sure that all key information is sent to our members to the email address they used to join the programme including repeating information on the fees payable, any promotional periods and the ways that you can cancel membership.

    If you have not done so already, we ask that you contact us directly so that we can cancel your membership and make sure that no further billing takes place.

    If you have any more queries regarding this matter, then you (and all other readers of this post) may also use any one of these methods to contact us to gain more information on our products and services:

    1. Call +[protected]
    2. Visit http://www.adaptiveaffinity.com/faq.html
    3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

    Kind Regards,
    Adaptive Affinity Customer Services

    0 Votes
  • Sb
    sbaker12 Apr 26, 2011

    same thing has happened to me im so angry, something needs to be done everyone is getting it done to them and no refund is given when phone call is made. She was very rude and needs to learn some manners this needs sorting for future victims

    0 Votes
  • Ja
    JadeB Apr 25, 2011

    had 14.95 deducted from my account! never heard of this company! want money returned!

    0 Votes
  • Cy
    cyndi jones Apr 18, 2011

    Yes its happen to me.these scams having been taking £19.95 from my account for the last 4months, i viewed their web page to check my credit score, and couldn't get any response, but they have the courage to steal money from ym card, it is a wrong way of making money in times like this.please stop taking money from needy people who are just trying hard to manage their finances.

    0 Votes
  • Wh
    whickhamshell Mar 24, 2011

    just checked my bank statement, oing to ring number above at 9. £19.99 took out of my account too... never heard of them... mad as hell scammers...

    0 Votes
  • Ol
    oldskool Mar 22, 2011

    I have also had the same thing happen to me I found out off my bank statement money had gone so I rang my bank who gave me the details of the company so I rang them and they were rude and said I authorised it when I did not they took £14.95 x 2. Looking at all these complains something has to be done about these scammers???

    0 Votes
  • Ka
    karla56oooooooooooooooooo Jan 24, 2011

    would just like to say how helpful Rewardsnow.Co.UK [protected] were. i have just rang to see how they've been taking money from my account and explained how it happened. cancelled my membership (which i don't remember signing up to) but as a gesture of goodwill have refunded two payments which is better than nothing and are more than happy to confirm this in writing.

    0 Votes
  • Al
    ALLAN DOBSON Jan 23, 2011

    This [censor]ing set of [censor] holes have cost me money twice and i am now in to debt and in no possition to be getting out of it any time soon.. i could easily rip heads off and [censor] down throats i am fuming u ripping [censor] and the fact that it has been going on for years as i have just read this complaints board. it is a blaitent con and why it hasnt been put to a stop i dont know. Halifax bank have been veryb helpfull in this matter and there is an investigation going on. it still dosnt help me or my children though who are now going to have to go without. you [censor]!!!

    0 Votes
  • Sh
    Shaun Doherty Jan 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Every time I get my credit card statement there has been a deduction of £19-95 from this company I want them to stop straight away and also refund my money other than that I will seek legal advice.

    0 Votes
  • Ga
    gail allen Jan 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    today ive noticed that my account has been debited twice for £19.95, a total for £39.90 which ive not autherised!
    ive tryed ringing the company and after being on hold for 30 mins, a very rude lady answered, not only to tell me ide signed up to let them take £19.95 a month for nothing in return she also said that they will not issue a refund.so is im giving them free money every month which i work god dam hard for im contacting the fraud team, lets see if they will give me a refund now!!!

    0 Votes
  • Ja
    jaisal Dec 29, 2010

    I have had same thing happen to me.24/12/2010 19.95 *2 deducted from my bank account i guess we are all victims of a scam any advice would be great fully received as regards any way to get money back and stop more from being taken out please...

    0 Votes
  • Mr
    mrslemas Dec 07, 2010

    I signed up to a free credit score company.A week later a recieved a letter saying no info was held at my address(rubbish) for me, Not satisfiyed i cancelled my 10 day free subscription. I thought this was easy as previously it has been hard work to cancel things like this. Today my Bank is - 19.95 and on my statement it says REWARDSNOW.CO.UK. After googling this company it came up with a crappy shopping site, i rang my bank asap to inform them that this was an unauthorised transaction. They have blocked my card and are investigating the matter. I also rang this pathetic company who informed me that i had recieved email to say i had a free subscription, After checking my emails i discover in my JUNK in box an email giving me a membership number and charging me after 10 days. The woman on the rewardsnow contct number was very condasending saying that it was not there problem that the email went to my JUNK in box and would not refund my money. I hope my bank will do the right thing as i am sooooo mad i could expode. I did not agree to this company. Stupid Idiots!!!

    0 Votes
  • Mu
    Muhammad Bozdar Dec 03, 2010

    Dear Friends, It very sad & Strange news today I check my account I saw the same transication in my account Card Purchase -£19.95 REWARDSNOW.CO.UK, I really dont know who are bloody [censor] they take the money, any one help me to sort out the issue.

    Many Thanks

    0 Votes
  • Cu
    Customer Service Advisor Nov 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Dear Member,
    We have read your comments and would be more than happy to answer any questions you may have. We are always looking for ways to improve our service and your input is welcome.

    Please contact our Customer Service team who will be happy to assist you.

    Email: [email protected]
    Phone: [protected]
    Fax: [protected]

    Our contact centre is open Monday - Friday between the hours 9am to 5pm, excluding Bank Holidays. All calls are normally answered within one minute of you calling us.

    If you call out of hours please leave a voice mail with you details and we will call you back within two working days.

    Kind Regards
    Rewards Now, Customer Service Team

    0 Votes
  • Hi
    highscore2070 Nov 19, 2010

    these peolple have had me too same transaction at same time every month and have met the same cancelation problem from bank if any of the people from highcredit score or rewards snow are reading this then hope they have the worst luck & watch dog rouge traders get put on television and exsposed to this total ilegal scam with no signature or authorsation to to back the transaction, This will be exsposed & sooner the better with out getting mad, i will get even .

    0 Votes
  • Cr
    craig57 Nov 10, 2010

    14.95 out of my bank

    0 Votes
  • Co
    cookiecrumles Nov 06, 2010

    THE [censor]ERS!! nearly £200 they have been taking 2x £19.95 every month since August, only realised what was going on today!!! rewardsnow.co.uk £19.95 and quickcreditscore.co.uk £19.95 every month!!! we cancelled the day after as after in puting details recieved nothing, nada, nil!!! also, if quickcreditscore.co.uk are taking money, then who are rewards now?? and why are they taking money?? what are those payments for [censor]!!! taking full advantage of the reccesion and peoples financial situations!!! THESE PEOPLE NEED STOPPING!! and soon

    0 Votes
  • Lo
    lorna eagleson Nov 01, 2010

    I havejust checked my bank i hav had 2 19.95 taken out off my account which i never signed up for i need every penny i can get as i am a pensioner . How can they get away with this and how do they get your bank details lorna

    0 Votes
  • Da
    david-john Nov 01, 2010

    hi
    i have had rewardsnow.co.uk take money out of my account for the sum of 19.95 and also the high credit credit co take money out from my bank.one i have never had to do this to check my credit score crap what is this all about thats 19.95 as well it is a con, i will go to the bank and see what thay can do for me, if it works out for me i will let you all know all the best dave

    0 Votes
  • Ro
    robbiedamage1 Oct 02, 2010

    how is it possible this company are able to get away with what is obviously an act of day light robbery, surely there is a way of getting "your" money back!

    0 Votes

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